Personal hygiene is made much easier for me now I have my washer/dryer toilet. As I have become more disabled due to arthritis and various other physical problems…. the Closemat Installions is absolut... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good morning, I think I had four attempts to schedule my appointment; it was canceled several times, but when the engineer came, the job was done professionally and quickly... See more
Company replied
John did the Annual Service of my Palma Vita toilet to a high standard as usual, which he has done for many years now, which has kept it working well for the 10 years I've used it. The call to say he... See more
Company replied
We have had our closomat for about 8 years. Its been a blessing as both my daughter and myself have disabilities. The after care is also great. They service it annually and if any problems occur (w... See more
Company replied
Company details
Written by the company
At Closomat, we strive to make life easier for people, regardless of the challenges they face in their intimate toileting needs. We are trusted by families and carers, by installers, by distributors and by medical and clinical professionals who choose us to help make a difference to the lives of the people who use our toilets, both in the home and away from it. Our products are flexible and customisable, and are designed to meet the needs of the individual both now and in the future.
Closomat helps people live their best lives
Written by the company
- Closomat enables people to deal with their intimate toileting needs with as much style, independence, dignity and control as possible.
- We believe that everyone deserves independence and dignity in the bathroom, which is why we are absolutely committed to continuous improvement in developing the most effective products. And why we are here to promote the many benefits of wash & dry toilets to a wider audience.
Contact info
Building 1, Brooklands Place, Brooklands Road, Sale, M33 3SD, Manchester, United Kingdom
- 0800 374 076
- info@closomat.co.uk
- closomat.co.uk
4.6
Excellent
854 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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We have had our closomat for about 8…
We have had our closomat for about 8 years. Its been a blessing as both my daughter and myself have disabilities. The after care is also great. They service it annually and if any problems occur (which hasn't happened) the team are very helpful
May 7, 2026
Reply from Closomat
We’re very pleased to hear that your Closomat has been such a benefit to both you and your daughter. Providing reliable products alongside ongoing support is very important to us, and we greatly appreciate your kind comments and continued trust in Closomat.
Reply from Closomat
Thank you so much. We are really pleased to hear this and appreciate you taking the time to leave a review.
Closomat are a brilliant company if…
Closomat are a brilliant company if I’ve had any issues they are prompt and fix my problem efficiently and quickly
April 10, 2026
Reply from Closomat
We are so pleased to hear that you have been happy with our service. Thank you for taking the time to share your experience with us.
Excellent initial home visit with…
Excellent initial home visit with understanding of personal needs. Customer service was great when an issue regarding invoicing was not addressed fully. The attention to personal care is exemplary and the toilet works like a treat! The follow up visit to ensure all the settings were comfortable was an added bonus. Thank you for your expertise, one very happy customer.
March 25, 2026
Reply from Closomat
Thank you for your wonderful feedback. We’re delighted to hear that you had such a positive experience from the initial visit through to the follow-up support. Understanding each customer’s individual needs and providing a high standard of personal care is extremely important to us, so it’s especially rewarding to know this made a difference for you.
Great service
They come and service my toilet every year without fail
Great service.
November 14, 2025
Reply from Closomat
Thank you so much for taking time out to leave a review. We are so pleased to hear your service was great.
Reply from Closomat
We’re very sorry to read your review and to hear about your experience.
We would never intentionally mislead anyone into agreeing to a service, and we’re concerned to hear that this may have been your understanding. We also take reports of unresolved faults, such as a leak, extremely seriously.
As this involves both a service agreement and a repair issue, we will look into your situation in detail, and report back ASAP, via email
We’re here to help and would like to put this right for you.
Reply from Closomat
Thank you so much for taking the time to share your experience. We really appreciate it.
Everything was perfect from start to…
Everything was perfect from start to finish, the installation, the operative and the aftercare.
Cannot fault this company
December 18, 2025
Reply from Closomat
Thank you for your really kind words. We are so happy to hear that you are so pleased and really appreciate you sharing your experience.
Just a great service from close at very…
Just a great service from close at very experienced team they know everything about the item they are going to be working can’t fault there workman ship excellent service from closomat is a wonderful company to deal with
January 30, 2026
Reply from Closomat
Providing knowledgeable, professional service and high standards of workmanship is extremely important to us, so it’s fantastic to know this was reflected throughout your experience. Your kind comments mean a great deal to the whole team, and we truly appreciate you taking the time to share them.
Appointments always kept on time
Appointments always kept on time. Engineers always friendly and helpful. Plus the Closomat works perfectly.
February 23, 2026
Reply from Closomat
Thank you for your five star review, we really appreciate your feedback. We are delighted to hear that you've been so happy with the service you've received and that everything is working as it should.
Thoroughly excellent in all aspects
Thoroughly excellent in all aspects. Miles ahead of any competition.
May 5, 2026
Reply from Closomat
Thank you so much for your kind words. We really appreciate you taking the time to share this with us. We always strive for excellence and are glad your experience echoes this.
The closomat is working well
The closomat is working well, but I am not using it now for the full disabled facility it affords (washibg & drying) since losing my wife. It is there in case I do become disabled.
The company has serviced it very well.
May 5, 2026
Reply from Closomat
Thank you so much for taking the time to leave a review. We are very sorry to hear of your loss. We hope having the toilet offers some reassurance should you ever need the wash and dry functions. We are always here if you need us, so please don't hesitate to reach out.
Service engineer very knowledgeable…
Service engineer very knowledgeable about product sociable and friendly highly recommend +++
May 5, 2026
Unprompted review
Reply from Closomat
Thank you so much for taking the time to leave us a review. We are really pleased to hear you had such a positive experience. We will be sure to pass on your feedback to the team.
Reply from Closomat
Thanks so much for taking the time to share your experience. It is much appreciated.
A very reliable product
A very robust system of washing with warm water then drying with warm air. Very reliable and good annual service engineer.
May 5, 2026
Reply from Closomat
Thank you so much for your kind words. We take great pride in the quality of our products and in the service we provide, so we are very pleased to hear that your experience reflects that.
Day-To-Day Life Is Much Easier Now!
Personal hygiene is made much easier for me now I have my washer/dryer toilet. As I have become more disabled due to arthritis and various other physical problems…. the Closemat Installions is absolutely ideal for me. The installation process was both quick and efficient. My day-to-day life is much easier now! Thank you Closemat and the Charities who funded the system fir me. Dr Rob Mannion, Bournemouth.
May 5, 2026
Reply from Closomat
We are very pleased to hear that your Closomat Wash and Dry Toilet is making daily life easier for you and that your experience of installation was so positive. Thank you so much for taking the time to share this with us.
The engineers who service my toilet are…
The engineers who service my toilet are always professional, and respectful of my property and myself . If I have any queries they will try to answer or sort it out .
February 5, 2026
Reply from Closomat
Thank you for your kind feedback. Providing a reliable and professional service is very important to us, and we truly appreciate you taking the time to share your experience.
I’m very pleased with my Closomat
I’m very pleased with my Closomat. The installation team were professional, friendly, and did a brilliant job. The Closomat itself is made from high‑quality materials, the water spray cleans very well, and it’s easy to use and easy to keep clean. It has made a big difference for me and I’m really happy with it.
March 19, 2026
Reply from Closomat
We’re delighted to hear how pleased you are with your Closomat toilet and that it has made such a positive difference for you. Your comments mean a great deal to us, and we truly appreciate you taking the time to share your experience.
Long time client review request
Closomat have been maintaining my bathroom equipment for many years and it is a vital service that I could not do without of the years. I have had a few minor issues with the equipment but the service is second and none and as someone with a physical disability that needs hygiene Help I would definitely recommend them.
May 5, 2026
Reply from Closomat
We are always delighted to hear from our long-standing users, and are very pleased to hear that our service has continued to meet your needs over the years. Thank you for recommending us and for taking the time to share your experience. We really appreciate it.
The service was carried out
The service was carried out, by a efficient and friendly chap.
March 5, 2026
Reply from Closomat
Thank you so much for taking the time to share your experience. It is very much appreciated.
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