Personal hygiene is made much easier for me now I have my washer/dryer toilet. As I have become more disabled due to arthritis and various other physical problems…. the Closemat Installions is absolut... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good morning, I think I had four attempts to schedule my appointment; it was canceled several times, but when the engineer came, the job was done professionally and quickly... See more
Company replied
John did the Annual Service of my Palma Vita toilet to a high standard as usual, which he has done for many years now, which has kept it working well for the 10 years I've used it. The call to say he... See more
Company replied
We have had our closomat for about 8 years. Its been a blessing as both my daughter and myself have disabilities. The after care is also great. They service it annually and if any problems occur (w... See more
Company replied
Company details
Written by the company
At Closomat, we strive to make life easier for people, regardless of the challenges they face in their intimate toileting needs. We are trusted by families and carers, by installers, by distributors and by medical and clinical professionals who choose us to help make a difference to the lives of the people who use our toilets, both in the home and away from it. Our products are flexible and customisable, and are designed to meet the needs of the individual both now and in the future.
Closomat helps people live their best lives
Written by the company
- Closomat enables people to deal with their intimate toileting needs with as much style, independence, dignity and control as possible.
- We believe that everyone deserves independence and dignity in the bathroom, which is why we are absolutely committed to continuous improvement in developing the most effective products. And why we are here to promote the many benefits of wash & dry toilets to a wider audience.
Contact info
Building 1, Brooklands Place, Brooklands Road, Sale, M33 3SD, Manchester, United Kingdom
- 0800 374 076
- info@closomat.co.uk
- closomat.co.uk
4.6
Excellent
854 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely useless planning team
Absolutely useless. Despite having a pre booked appointment - written confirmation letter. Your engineer took it upon himself to simply cancel the appointment and not turn up or even phone to advise he wouldn’t be attending.
Apparently they are not allowed to send out their complaints policy either!
No manager to speak with or a set timeframe in order for one to get back to us!
All of which should be outlined in their non existent complaints policy!
They do not tell the truth either! Be warned
February 24, 2026
Unprompted review
Reply from Closomat
Thank you for your feedback, and I’m very sorry for the experience you’ve described. This is not the level of service we aim to provide. I will make sure your concerns are reviewed urgently so we can understand what went wrong and address it properly. Please contact us with your details so we can resolve this for you as quickly as possible; 0161 969 1199.
Bathroom equipment
The equipment has made a big difference in my quality of life since the installation.
March 1, 2025
Reply from Closomat
Thank you so much for taking the time to share your review with us. We are so pleased to hear this.
STILL NO UPDATE
I wrote a review over a week ago stating how unsatisfactory my seat was. I received a reply stating that enquiries were continuing into my comments- but disappointingly, I've still not had an update.
February 18, 2026
Unprompted review
Reply from Closomat
Thank you for taking the time to share your feedback, and please accept our sincere apologies for the delay in coming back to you. As your case is truly unique in terms of the specific seat issue, it is taking time for our technical team to complete the necessary investigations.
We fully appreciate how frustrating it is to be left waiting for an update, and we’re sorry that we haven’t met your expectations so far. Please be assured that your enquiry has not been forgotten, and we are working to resolve this as quickly as possible.
Thank you again for your patience.
Mark very helpful kind done a fantastic…
Mark very helpful kind done a fantastic job he arrived on time tidied up after he finished left everything spotless he came back the following week and put a biger plinth in as the wrong one was sent and again done a fantastic job left everything spotless would give him more stars if I could thankyou.
January 21, 2026
Unprompted review
Reply from Closomat
Thank you for sharing such lovely feedback. We’re delighted to hear how positive your experience was and that everything was handled with care. Your kind words will be passed on, and we really appreciate you taking the time to let us know.
Great for people with spine problems wished i had got one years ago
Great service brilliantequipment fitted very quickly
January 8, 2026
Reply from Closomat
Thank you so much for your kind words. We really appreciate you taking the time to share your experience.
Excellent service and amazing engineer.
The engineer arrived quickly and was a lovely man (I forget his name but said he was the boss and been with the company a very long time)
He did an amazing job and now I have a new toilet. Thank you all so much. I hope you can thank the man for me.
January 22, 2026
Unprompted review
Reply from Closomat
Thank you so much for taking the time to leave us a review. We're very pleased to hear you have been so happy with the service and our engineer. We will be glad to pass on your kind words.
An unbelievably frustrating company to…
An unbelievably frustrating company to deal with. They seem incapable of keeping any of the appointments they make with me (I’ve now been cancelled on by them at least three times, once when I’d waited in all day at my late Mum’s flat). Or they will spring appointments on me at the last minute when I have no realistic chance of getting to the flat in time. I cannot wait until I don’t have to deal with them any more.
January 19, 2026
Unprompted review
Reply from Closomat
Thank you for taking the time to share your feedback, and I’m genuinely sorry for the frustration and inconvenience you’ve experienced. You should be able to rely on us to keep to the appointments we make, and clearly, we haven’t met that standard here.
We also understand how disruptive last minute scheduling can be, and I’m sorry this has added even more stress to an already challenging situation.
We’d really like the opportunity to put things right. If you’re willing, please could you contact us directly on 0161 969 1199 so we can look into what went wrong, arrange an appointment that works for you, and ensure its properly honoured.
Thank you again for bringing this to our attention — your experience isn’t the level of service we aim for, and we’re committed to resolving this for you.
Reply from Closomat
Thank you for taking the time to leave this review. Your feedback is important and we apologise for any inconvenience caused by cancelled appointments.
They called and came on time
They called and came on time. Very pldadant, polite, quick and efficient
December 22, 2025
Reply from Closomat
Thank you for your kind review. We're pleased to hear you were happy all round with the service.
Raising some requests
! welcome the opportunity to provide some customer feedback..
A larger water supply for a longer wash
A centrally placed (at the back) wash spout that can be operated to wash forwards/backwards and side to side
A pulse action wash option
A heated seat option would be nice!
January 13, 2026
Reply from Closomat
Thank you for taking the time to feedback. Your points are interesting and will be passed on to the relevant team.
At Closomat, our focus is always on making life as easy as possible for the people who rely on our products every day, so any innovation has to support simplicity, reliability, and ease of use.
Engineer was excellent
Engineer was excellent, obviously knowledgeable, polite and highly efficient. Explained every aspect of the installation.
December 23, 2025
Reply from Closomat
Your feedback sums up nicely our ongoing commitment to excellent customer service, thank you.
Diligent about service reminder
Diligent about service reminder
Excellent customer service
November 21, 2025
Reply from Closomat
Great to hear, thank you.
Great company very reliable
Always helpfull when you phone and come out quickly. Any problem you have is sorted. I have been dealing with them for over 15years and never had any complaints.
January 8, 2026
Reply from Closomat
Thank you for your wonderful feedback. We’re delighted to have supported you for over 15 years and appreciate your trust in us. Always here to help whenever you need us.
I am disabled I need help with the…
I am disabled I need help with the toilet whilst this is a good help for wash dry it could be improved on some issues, the initial water is cold then it gets warmer only to go cold again, in summer not so bad in winter not so good ,the dryer needs to be a bit more forceful and warm
December 17, 2025
Reply from Closomat
Thank you for taking the time to provide this feedback.
We are glad that on balance you enjoy the benefits of the Closomat toilet but we understand your comments and they will be passed along.
Reply from Closomat
Great to hear! Thank you.
Reply from Closomat
That's wonderful to hear, thank you for feeding back.
First Class Service
Arrived in the timescale given, was polite and courteous. Left everything clean and tidy. Always thorough whether its to fix a problem or a routine yearly check.
December 8, 2025
Reply from Closomat
Music to our ears, thank you for taking the time to feedback.
Arrived on time keep me updated when…
Arrived on time keep me updated when they were arriving very friendly very helpful expected work I would be happy to recommend them to my friends and family
January 8, 2026
Reply from Closomat
This is great feedback and much appreciated.
John
John, the service engineer, was friendly, professional, and efficient. Thank you !
November 10, 2025
Reply from Closomat
This is great to hear! Thank you for feeding back.
Reply from Closomat
Thank you for taking the time to leave your review.
We are sorry that we have not managed to meet your expectations.
I hope you will allow the opportunity to reach out and see if we can help.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.