Personal hygiene is made much easier for me now I have my washer/dryer toilet. As I have become more disabled due to arthritis and various other physical problems…. the Closemat Installions is absolut... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good morning, I think I had four attempts to schedule my appointment; it was canceled several times, but when the engineer came, the job was done professionally and quickly... See more
Company replied
John did the Annual Service of my Palma Vita toilet to a high standard as usual, which he has done for many years now, which has kept it working well for the 10 years I've used it. The call to say he... See more
Company replied
We have had our closomat for about 8 years. Its been a blessing as both my daughter and myself have disabilities. The after care is also great. They service it annually and if any problems occur (w... See more
Company replied
Company details
Written by the company
At Closomat, we strive to make life easier for people, regardless of the challenges they face in their intimate toileting needs. We are trusted by families and carers, by installers, by distributors and by medical and clinical professionals who choose us to help make a difference to the lives of the people who use our toilets, both in the home and away from it. Our products are flexible and customisable, and are designed to meet the needs of the individual both now and in the future.
Closomat helps people live their best lives
Written by the company
- Closomat enables people to deal with their intimate toileting needs with as much style, independence, dignity and control as possible.
- We believe that everyone deserves independence and dignity in the bathroom, which is why we are absolutely committed to continuous improvement in developing the most effective products. And why we are here to promote the many benefits of wash & dry toilets to a wider audience.
Contact info
Building 1, Brooklands Place, Brooklands Road, Sale, M33 3SD, Manchester, United Kingdom
- 0800 374 076
- info@closomat.co.uk
- closomat.co.uk
4.6
Excellent
854 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Good communication
Good communication, always let me know when they are coming to service my closomat.
Engineer always helpful and always phones if running late or would like to come early.
September 18, 2025
Reply from Closomat
Thank you for your feedback. We’re pleased to hear our communication and engineer’s support have made a difference.
Reply from Closomat
Thank you so much for taking the time to share with us. It is much appreciated.
does not dry
January 8, 2026
Reply from Closomat
Thanks for reaching out. We are sorry that your toilet isn't meeting your needs as we pride ourselves on providing the very best solutions for those that need our products.
We will be in touch to discuss your specific issue.
Quick afiicient polite tookleen and…
Quick afiicient polite tookleen and tidy in his work
November 10, 2025
Reply from Closomat
Thank you so much for taking the time to share your positive feedback. We appreciate it.
Reply from Closomat
Thank you for taking the time to share your experience. We're always pleased to hear such kind words about our staff.
I had a very polite and knowledgeable…
I had a very polite and knowledgeable interaction with the receptionist who was very courteous and nothing was too much trouble
January 6, 2026
Reply from Closomat
Thank you so much for taking the time to share your experience. It is always great to hear how our staff have helped. The team will look forward to supporting you again in future.
The employee serviced the Closamat in a…
The employee serviced the Closamat in a professional manner
November 15, 2025
Reply from Closomat
Thank you for taking the time to share your review. We are very pleased to hear that your service went well.
Manufactured to a high standard in the uk
Closomat provide a lavatory with a wash and dry facility that is easy to use for those experiencing lowered ability. Easy to operate elbow flushes. Ours was installed by our builders but commissioned afterwards by Closomat to ensure proper safe installation. The pre Sales team were very helpful and gave advice and prices when asked. No pushy sales pitch, just honest advice when needed to a family feeling the effects of recent life changes.
December 11, 2025
Reply from Closomat
Thank you for taking the time to leave such a considered review. We’re glad to hear the installation process went well and that our team could offer clear, practical guidance during an important time for your family.
My loo is in aworst state than before…
My loo is in aworst state than before the engineer came,, the outer casing on the back of the loo and under, aren’t secure.
I can’t remember the exact date because the engineer kept arriving before my carer, despite your office requesting later appointments.
October 8, 2025
Reply from Closomat
Thank you for highlighting these points.
It seems we have fallen short of our usual high standards in this occasion and we apologise whole heartedly.
We will be in touch to resolve the issue.
Reply from Closomat
Thank you for taking the time to share your experience. We're pleased to hear that you're so happy with the service.
Reply from Closomat
Thanks so much for taking time to share your experience. It's much appreciated.
Engineer was very professional and…
Engineer was very professional and understanding the problem
And customer service team listen and acted quickly
January 8, 2026
Reply from Closomat
We’re glad to hear the team provided such attentive and supportive service. Thank you for taking the time to share your experience.
Great works
November 27, 2025
Reply from Closomat
Thank you for taking the time to share your feedback. It's much appreciated.
Reply from Closomat
Thank you so much for sharing. It is much appreciated.
Very nice installer checked everything…
Very nice installer checked everything working ok, changed the temperature of the water for me, was very good
December 11, 2025
Reply from Closomat
Thank you for your feedback. We’re pleased to hear the installation was handled with care and that everything was set up to suit your needs. We appreciate you taking the time to share your experience.
Reply from Closomat
Thank you for taking the time to share your experience. We're really pleased to hear this.
We had a Closemat for 30 years until…
We had a Closemat for 30 years until there were no available parts for it so we ordered a new one. It was fitted quickly and efficiently and sits exactly what we want it to do.
November 18, 2025
Reply from Closomat
Thank you so much for your feedback. We’re delighted to hear you were supported for so many years and that your new installation was completed smoothly. It’s great to know the replacement is meeting your needs exactly as intended, and we appreciate your continued trust.
Gentlemen who came to check ours
Gentlemen who came to check ours. Was on time. Very polite and extremely helpful.
October 16, 2025
Reply from Closomat
Thank you for your feedback. We’re pleased to hear the visit went smoothly and that our engineer provided a helpful and courteous experience. We appreciate you taking the time to share this.
Engineer called to give time he would…
Engineer called to give time he would be arriving. He was clean and professional. After the service of he left the area clean and tidy
November 20, 2025
Reply from Closomat
Thank you for taking the time to share your experience. We’re glad the visit was well communicated and carried out to the high standards we pride ourselves on. Your feedback is very much appreciated.
hi,good company,,polite and well…
hi,good company,,polite and well informed staff,,quick and reliable service
December 8, 2025
Reply from Closomat
Thank you so much for your kind words and for taking the time to share. It is much appreciated.
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