Personal hygiene is made much easier for me now I have my washer/dryer toilet. As I have become more disabled due to arthritis and various other physical problems…. the Closemat Installions is absolut... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good morning, I think I had four attempts to schedule my appointment; it was canceled several times, but when the engineer came, the job was done professionally and quickly... See more
Company replied
John did the Annual Service of my Palma Vita toilet to a high standard as usual, which he has done for many years now, which has kept it working well for the 10 years I've used it. The call to say he... See more
Company replied
We have had our closomat for about 8 years. Its been a blessing as both my daughter and myself have disabilities. The after care is also great. They service it annually and if any problems occur (w... See more
Company replied
Company details
Written by the company
At Closomat, we strive to make life easier for people, regardless of the challenges they face in their intimate toileting needs. We are trusted by families and carers, by installers, by distributors and by medical and clinical professionals who choose us to help make a difference to the lives of the people who use our toilets, both in the home and away from it. Our products are flexible and customisable, and are designed to meet the needs of the individual both now and in the future.
Closomat helps people live their best lives
Written by the company
- Closomat enables people to deal with their intimate toileting needs with as much style, independence, dignity and control as possible.
- We believe that everyone deserves independence and dignity in the bathroom, which is why we are absolutely committed to continuous improvement in developing the most effective products. And why we are here to promote the many benefits of wash & dry toilets to a wider audience.
Contact info
Building 1, Brooklands Place, Brooklands Road, Sale, M33 3SD, Manchester, United Kingdom
- 0800 374 076
- info@closomat.co.uk
- closomat.co.uk
4.6
Excellent
855 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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hi,good company,,polite and well…
hi,good company,,polite and well informed staff,,quick and reliable service
December 8, 2025
Reply from Closomat
Thank you so much for your kind words and for taking the time to share. It is much appreciated.
Reply from Closomat
Thank you for your kind feedback. We appreciate you taking the time to share your experience and will pass this on to the team.
closeomat yearly check up
the person that came to my house was very friendly and very good at what he did, he took his time and explained everything he was doing to me, in words i under stood.
November 6, 2025
Reply from Closomat
Thank you so much for taking the time to leave a review. We’re glad to hear that your yearly service was carried out in the friendly and professional manner that we pride ourselves on. Your feedback is much appreciated.
Excellent toilet/bidet but very…
Excellent toilet/bidet but very expensive for what you get. Disappointed that the seat was not soft close. Add ons like armrests are very expensive at £750 fitted.
December 22, 2025
Reply from Closomat
Thank you for sharing your feedback. We’re delighted to hear that you find the wash/dry functions of the toilet excellent and appreciate its performance. We understand your concerns regarding the cost, as well as the pricing of optional accessories like armrests. Our products are designed to provide long-term reliability and support for independence, which can influence the overall cost. However, we take your comments seriously and will review them as part of our ongoing commitment to improving both value and customer experience. If you’d like to discuss options or need any assistance, please don’t hesitate to reach out to our team.
Very helpful fitter and very clean I…
Very helpful fitter and very clean I would recommend you very highly
November 7, 2025
Reply from Closomat
Thank you so much. Your recommendation means a lot to us.
Great service friendly and explained…
Great service friendly and explained and showed how it works
January 7, 2026
Reply from Closomat
Thank you so much for taking the time to share your experience. We are really pleased to hear you were happy with your service.
Reply from Closomat
Thanks so much for taking the time to leave your review. We are glad to hear you are happy with the service provided.
Notification before arriving was very…
Notification before arriving was very much appreciated. As always The engineer was polite and friendly without being familiar and got on with the service efficiently.
Thank you
Maria Heafford
December 10, 2025
Reply from Closomat
Thank you so much for your kind feedback. We’re pleased to hear that the arrival notification was helpful and that our engineer provided an efficient service. We really appreciate you taking the time to share your experience.
Reply from Closomat
Thank you for taking the time to share this with us. It is much appreciated.
I have a bidet & powered toilet riser
I have a bidet, wash and dry toilet. Which I’ve had for a good while now. Because of further deterioration of my mobility, a powered toilet seat riser, has recently been installed. This has been brilliant. A real game changer for me!
Undoubtedly these two pieces of equipment will enable me to continue to live, relatively independently, for a good while longer than without it.
Thank you closomat!
December 5, 2025
Reply from Closomat
We’re so pleased to hear how much of a difference the toilet lift has made for you and that, alongside your wash and dry toilet, it’s helping you maintain your independence. Feedback like this really highlights why these solutions matter — thank you for taking the time to let us know.
helpful engineet always arrives within time frame
phones to arrange appointment engineer always comes with time frame
November 16, 2025
Reply from Closomat
Thank you for taking the time to share your 5 star review. We're really pleased you are happy with our service.
Routine service
Eventually the engineer rang and came a week earlier than stated and at an appropriate time. We had two earlier appointments at inappropriate times which we had to cancel. We asked for times AFTER 11am, but the engineer rang to say he would call at 10.15.
The service was carried out perfectly. Very satisfied with the engineer, but not with those organising the rota.
December 22, 2025
Reply from Closomat
Thank you so much for taking the time to share your experience. We will be sure to share your feedback with our head of service.
Serviced quickly and efficiently plus…
Serviced quickly and efficiently plus instructions on how to use.
December 11, 2025
Reply from Closomat
Thank you so much for taking the time to share your experience. It is
appreciated.
Reply from Closomat
Thank you for taking the time to let us know. We're very pleased to hear you are so satisfied with the service.
Technician came to service toilet
Technician came to service toilet he was prompt, polite & very pleasant. He was very understanding of my brothers needs.
December 19, 2025
Reply from Closomat
Thank you so much for your feedback. Providing a respectful and considerate service is very important to us, and we appreciate you taking the time to share your experience.
Reply from Closomat
Thanks so much for sharing your experience. We're very pleased you were happy with the service.
ALMOST perfect. Not quite.
The item itself is excellent.
Unfortunately the height of the unit seat is higher than my old toilet and it cannot be lowered. The operation of the water is excellent but has to be adjusted by the engineer. The surround that was fitted to accommodate the toilet was sub standard with sloppy rough cut joints that are rather unsightly and will need to be fixed at a later date.
This is why I have downgraded my score of the toilet and the work done.
I would be prepared to reconsider my score if the faults were amended.
January 6, 2026
Reply from Closomat
Thank you for your feedback and for sharing your experience. We’re delighted to hear that you find the toilet itself excellent and that the water operation meets your expectations.
We’re very sorry to learn about the issues with the seat height and the surround. As we were not responsible for installing the toilet or the surround, we’re unable to take responsibility for the workmanship or make changes to those elements. However, we absolutely want to reassure you that we’re here to support you with any future needs or questions regarding the toilet itself. If you ever require assistance with toilet adjustments, servicing, or advice, please don’t hesitate to contact us.
Your comments are valuable, and we appreciate your willingness to reconsider your score in the future. Thank you again for taking the time to share your thoughts.
Reply from Closomat
Thank you so much for taking the time to share your experience.
Reply from Closomat
Thank you so much for taking the time to leave a review. We're very pleased you were happy with our service.
Good product
Good product, my only issue would be response times when faulty but it rarely develops a fault!
January 6, 2026
Reply from Closomat
Thank you so much for taking the time to share your experience. It is much appreciated.
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