Everything Fine. Fast and uncomplicated delivery. I use it everyday for Massage and fitness.
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I have been using SP 0.8 for a while after I injured my leg (foot drop). And Compex has been my go to treatment tool for many reasons; 1- it’s easy to use, 2- more than 20 program to choose from and 3... See more
SP 8.0 is a great piece of kit. However, I'm writing this review because of the excellent customer service. Their staff were extremely friendly and helpful. They sorted out a couple of minor issues pr... See more
My compex 8 has exceeded all my expectations. It is very easy to use and the eight pads help cover extra muscle groups efficiently. Purchase and delivery was secure and swift through the Canadian comp... See more
Company details
- Fitness Equipment Wholesaler
- Fitness and Nutrition Service
- Massage Therapist
- Medical Technology Manufacturer
- Physiotherapy Equipment Supplier
- Sports Massage Therapist
About Compex
Written by the company
The Story of Compex
The journey of Compex begins in 1986 in Geneva, Switzerland where the first Computerised Muscle Pocket Exerciser, or Compex muscle stimulator, was born.
Since then, Compex has evolved into a market leader, providing clinically-proven and portable muscle stimulators to athletes and sports enthusiasts around the world.
We help improve muscle performance & recovery in sports athletes and everyday users alike, as well as providing pain management and rehabilitation solutions. Compex muscle stimulators belong to medical device category class II and meet the requirements of the European Medical Standard 93/42 EEC.
Over time, we have expanded our product range to now include Massage Guns, Wireless Compression Boots, Bracing and Kinesiotape.
Contact info
1A Guildford Business Park Rd, GU2 8XG, Guildford , United Kingdom
- marketing@compex.com
- compex.com
4.0
Great
2K reviews
Replied to 32% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I bought some electrodes
I bought some electrodes, but some of them didn't work, I called but a woman called Rosa was not able to resolve the problem, finally she sent me only one but I bought more. Not happy at all
April 10, 2025
Using the equipment for my ACL rehab…
Using the equipment for my ACL rehab and I only have great things to say. It is really helping me a lot after the surgery.
April 22, 2025
Shipping delays
Been a long time
Device hasn’t arrived
Update:
In fairness, it was delivered but to the wrong house, which is not company’s fault, so I’m changing rating to 3 bc I never got to use it.
April 19, 2025
Reply from Compex
Good Morning Matthew
I apologize for this delay, we had experienced inventory issues and we were not able to get right away the lot of the Compex Wireless 2.0. I'm glad to see that you already received it on the 5th.
Regards
The Package has not been delivered to…
The Package has not been delivered to us yet.
We do not know what is meant by a storage in Leopoldsdorf. Please have the package routed to our address in Vienna. Thank you!
April 21, 2025
Availability and work provided by the…
Availability and work provided by the company was excellent. The delivery was bad. Item arrived late. Almost 5 stars for compex. 2 stars to the delivery company
April 17, 2025
Reply from Compex
Thank you for ordering with Compex, and for your very kind review. We are delighted that you are enjoying your Compex experience.
Good and quick delivery of needed…
Good and quick delivery of needed additions for the available tools
April 18, 2025
Reply from Compex
Thank you Erik
SP 8.0 is a great piece of kit
SP 8.0 is a great piece of kit. However, I'm writing this review because of the excellent customer service. Their staff were extremely friendly and helpful. They sorted out a couple of minor issues promptly and efficiently.
April 25, 2025
Unprompted review
Shipped what I needed in a timely…
Shipped what I needed in a timely manner and at a fair price.
April 17, 2025
Reply from Compex
Thank you for ordering with Compex, and for your very kind review. We are delighted that you are enjoying your Compex experience.
Reply from Compex
Thank you for ordering with Compex, and for your very kind review. We are delighted that you are enjoying your Compex experience.
Everything Fine
Everything Fine. Fast and uncomplicated delivery. I use it everyday for Massage and fitness.
April 9, 2025
Reply from Compex
Thank you very much for your feedback
I still don’t have the compex unit
I still don’t have the compex unit?
Not getting any updates on its arrival status
April 7, 2025
Reply from Compex
Good Morning Todd
I apologize for the lack of communication in this matter, Unfortunately, we dont yet have a date for when the Compex Wireless 2.0 will be available again. Im sorry for the inconvenience.
Improve documentation starting with text size.
I find the basic documentation is not very useful and the text is so small it is basically unreadable.
So just out of the box I find it hard to get as much value as one probably could. By this I mean the basic tool looks good but the menu options seem to overlap and it's not clear what to choose.
What I have seen of videos is excellent!
Also it's tricky to glue the pads in the right place such as on your back.
April 3, 2025
Reply from Compex
Thank you for your comment
If you need help in English or French, you can also contact our hotline internationalproductsupport@enovis.com
Reply from Compex
We really appreciate your order and the thoughtful review you provided. We're thrilled to hear that your Compex experience has been enjoyable.
Reply from Compex
Your order with Compex is greatly appreciated, as is your wonderful review. We're delighted to know that you're having a positive experience with our products.
Compex order experience terrible…
Compex order experience has been terrible. Totally sucks! After 10 days from order, I called customer support to get a status. There was no support nor was I treated like a customer. I was told the product is back ordered and no other solution or timeframe. Basically tough luck, cancel your order. What horrible customer service and attitude. Asked to speak with Manager and denied.
April 14, 2025
Unprompted review
Reply from Compex
Good Morning Jay
I really apologize for this unfortunate situation. We had a few issues with our inventory numbers, which caused the Compex wireless 2.0 to show available when it is currently in an extended backorder.
Sorry that this causes you inconvenience and alters your plans.
Seems to be a quality product that is…
Seems to be a quality product that is easy to use.
April 4, 2025
Reply from Compex
We'd like to thank you for your Compex order and your kind review. Knowing that you're having a great experience with Compex brings us joy.
I'm still waiting for my order so I…
I'm still waiting for my order so I cannot give a review
March 28, 2025
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