Everything Fine. Fast and uncomplicated delivery. I use it everyday for Massage and fitness.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I have been using SP 0.8 for a while after I injured my leg (foot drop). And Compex has been my go to treatment tool for many reasons; 1- it’s easy to use, 2- more than 20 program to choose from and 3... See more
SP 8.0 is a great piece of kit. However, I'm writing this review because of the excellent customer service. Their staff were extremely friendly and helpful. They sorted out a couple of minor issues pr... See more
My compex 8 has exceeded all my expectations. It is very easy to use and the eight pads help cover extra muscle groups efficiently. Purchase and delivery was secure and swift through the Canadian comp... See more
Company details
- Fitness Equipment Wholesaler
- Fitness and Nutrition Service
- Massage Therapist
- Medical Technology Manufacturer
- Physiotherapy Equipment Supplier
- Sports Massage Therapist
About Compex
Written by the company
The Story of Compex
The journey of Compex begins in 1986 in Geneva, Switzerland where the first Computerised Muscle Pocket Exerciser, or Compex muscle stimulator, was born.
Since then, Compex has evolved into a market leader, providing clinically-proven and portable muscle stimulators to athletes and sports enthusiasts around the world.
We help improve muscle performance & recovery in sports athletes and everyday users alike, as well as providing pain management and rehabilitation solutions. Compex muscle stimulators belong to medical device category class II and meet the requirements of the European Medical Standard 93/42 EEC.
Over time, we have expanded our product range to now include Massage Guns, Wireless Compression Boots, Bracing and Kinesiotape.
Contact info
1A Guildford Business Park Rd, GU2 8XG, Guildford , United Kingdom
- marketing@compex.com
- compex.com
4.0
Great
2K reviews
Replied to 32% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Held my payment for over 10 days then…
Held my payment for over 10 days then said they are out of stock. Terrible service.
December 17, 2024
Reply from Compex
Good Morning
I apologize for this mistake, we already reported this to the warehouse to be sure that our inventory be updated, to make sure this doesn't happen again in the future.
The ease of ordering and how quick it…
The ease of ordering and how quick it came very good service
December 16, 2024
It was easy to find just what I was…
It was easy to find just what I was looking for and the price was right plus I received the ice pack I ordered very quick.
December 15, 2024
Reply from Compex
Thank you for ordering with Compex, and for your very kind review. We are delighted that you are enjoying your Compex experience.
Reply from Compex
We really appreciate your order and the thoughtful review you provided. We're thrilled to hear that your Compex experience has been enjoyable.
I have had chronic back pain for over…
I have had chronic back pain for over 30 years...I'm 68 and have had 2 back surgeries. Your product 'comes to my rescue,' and gives relief when the nagging ache moves around! It also preps me for activities and helps restore me afterwards!
I just bought one for my son & his wife!
November 21, 2024
Reply from Compex
Your order with Compex is greatly appreciated, as is your wonderful review. We're delighted to know that you're having a positive experience with our products.
no problem ordering pads were received…
no problem ordering pads were received on tome
December 13, 2024
Reply from Compex
We'd like to thank you for your Compex order and your kind review. Knowing that you're having a great experience with Compex brings us joy.
Expressdelivery didn’t work
We ordered a device that we urgently needed for rehab and customer service was very friendly and promised to send out the device with express delivery unfortunately it didn’t work out and we had to leave for our holidays without the device. And now the delivery might end up in front of our door for a couple of days. The tracking number didn’t work…
December 19, 2024
Reply from Compex
We are sorry for this issue, we will you a new box later
Apparently my order was cancelled…
Apparently my order was cancelled without even getting an email. After 3 weeks of waiting and checking the website and status of my order I was told that my order was cancelled. No email so I could have ordered another gift, no apology no nothing. Will definitely not be purchasing from this company ever again.
December 1, 2024
Reply from Compex
Good Morning
I apologize for how things went out. The product was on extended backorder. If you check your inbox again, we did notify you about this on the 13th.
Regards
Reply from Compex
Good Morning
I really apologize but the high demand for the Holidays caused many delays in all the orders, sorry for this inconvenience.
No delivery or customer service response.
I ordered this item on December 7th, and it still has not shipped. I contacted customer service through the chat option on the website, and after 45 minutes still had no response to my inquiry about estimated delivery time. If I ordered this item through Amazon today, I would have it tomorrow.
December 7, 2024
Reply from Compex
Good Morning
I really apologize but the high demand for the Holidays caused many delays in all the orders, sorry for this inconvenience.
Shipping took longer than expected
Shipping took longer than expected. Never received a tracking number so I didn’t know when to be home to sign for package causing even further delays.
December 12, 2024
Reply from Compex
Good Morning
I apologize but the high demand of the Holidays caused many delays in all the orders, sorry for the inconvenience.
Communication has been awful
Communication has been awful. I cannot get an update or status of my order
December 4, 2024
Reply from Compex
Good Morning
I really apologize but the high demand for the Holidays caused many delays in all the orders, sorry for this inconvenience.
Compex is not a serious company anymore
Terrible service from Compex Canada (DJO, Enovis... all of them).
I bought an Ayre Wireless Compression Recovery Boots on November 30th, 2024. Until today (Dec 12th, 2024) I did not receive it.
In addition, the operators are very badly trained. Nobody has an adequate answer and try to solve the problem.
I called three times and always got different answers without any solution.
Their answers were:
First call (Dec 11th, 2024): Your address is not correct. We will send it to you tomorrow. --- waiting until now.
Second call (Dec 16th, 9 AM): We do not have the product to send it to you. You can cancel the order. I will call you back today with a solution. --- waiting until now.
Third call (Dec 16th, 5 PM): We do not have the product. The solutions are: You cancel the order or buy at normatec. We will send it to you in the next 3 weeks.
I need my product for Dec 20th. 2024
Unbelievable!!! How do they sell a product they do not have in stock? Very disrespectful from Compex.
Compex is not a serious company anymore.
November 30, 2024
I’m giving you one star because after I…
I’m giving you one star because after I ordered and paid for it you didn’t have any!!!
December 3, 2024
Only received half of what I ordered
Only received half of what I ordered, with no indication when the other half will arrive.
December 3, 2024
Reply from Compex
Good Morning Philip, Im sorry to hear about this, please send an email to service@compexusa.com so we can resolve this.
I’m looking to return and not a review
Thank you for all the emails but I’m sorry I don’t want to leave a review. I just want to return the product. I’m getting a runaround, not appreciating this. Therefore, you did not wanna review from me at this point.
December 3, 2024
Reply from Compex
Thank you for ordering with Compex, and for your very kind review. We are delighted that you are enjoying your Compex experience.
Job well done.
Communication was good. Shipping was faster than anticipated. Products are great. Job well done.
November 29, 2024
Reply from Compex
Many thanks!
Horrible customer service
Horrible customer service. More than 10 days and they didn’t ship my order. They couldn’t solve my issue. Then they cancel the order, I ordered again and they STILL didn’t ship it to me.
December 2, 2024
Reply from Compex
Good Morning
I apologize but the high demand of the Holidays caused many delays in all the orders, sorry for the inconvenience.
Almost 3 weeks later and I still have…
Almost 3 weeks later and I still have not received my order . I sent an email and I was told I will receive it in 5 days . Nothing yet
December 1, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.