While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the quality of the products, finding them effective for rehabilitation, pain management, and athletic progression. Many people highlight the ease of use and the significant benefits these products provide, often exceeding expectations. The ordering process is frequently described as quick and straightforward, with many consumers appreciating the timely and efficient delivery of their purchases. However, some customers also noted issues with delivery services, experiencing delays, lack of tracking updates, or even undelivered items. A few other people also felt that the product's user experience could be improved, citing difficulties with pad placement or unclear menu options. There were also occasional reports of defective units or pads that did not last as long as expected.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and availability. While some customers praise the... See more

Quality

Clients share positive opinions on quality. Many customers praise the product's reliability and... See more

Delivery service

Consumers have mixed experiences with delivery services. Many customers praise the rapidity, speed, and... See more

Order

Users describe ambiguous interactions with order. While some customers found the ordering process quick and... See more

User experience

Reviewers mention ambiguous feedback about user experience. While some customers praise the ease of use and... See more

Based on these reviews

Rated 5 out of 5 stars

I have been using SP 0.8 for a while after I injured my leg (foot drop). And Compex has been my go to treatment tool for many reasons; 1- it’s easy to use, 2- more than 20 program to choose from and 3... See more

Rated 5 out of 5 stars

SP 8.0 is a great piece of kit. However, I'm writing this review because of the excellent customer service. Their staff were extremely friendly and helpful. They sorted out a couple of minor issues pr... See more

Rated 5 out of 5 stars

My compex 8 has exceeded all my expectations. It is very easy to use and the eight pads help cover extra muscle groups efficiently. Purchase and delivery was secure and swift through the Canadian comp... See more


Company details

  1. Fitness Equipment Wholesaler
  2. Fitness and Nutrition Service
  3. Massage Therapist
  4. Medical Technology Manufacturer
  5. Physiotherapy Equipment Supplier
  6. Sports Massage Therapist

About Compex

Written by the company

The Story of Compex

The journey of Compex begins in 1986 in Geneva, Switzerland where the first Computerised Muscle Pocket Exerciser, or Compex muscle stimulator, was born.

Since then, Compex has evolved into a market leader, providing clinically-proven and portable muscle stimulators to athletes and sports enthusiasts around the world.

We help improve muscle performance & recovery in sports athletes and everyday users alike, as well as providing pain management and rehabilitation solutions. Compex muscle stimulators belong to medical device category class II and meet the requirements of the European Medical Standard 93/42 EEC.

Over time, we have expanded our product range to now include Massage Guns, Wireless Compression Boots, Bracing and Kinesiotape.

VISIT OUR WEBSITE

FOLLOW US ON INSTAGRAM

SUBSCRIBE TO OUR YOUTUBE


Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 32% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast delivery,super happy with the…

Fast delivery,super happy with the product-using it for 'active recovery' after knee surgery😊😊😊.

The one and only negative detail is,that I didn't make it to the 10% discount (which would have helped me a lot🙃),as the opportunity to agree receiving the newsletter appeared only once:(((

January 16, 2025
Compex logo

Reply from Compex

Thank you very much

Rated 1 out of 5 stars

I' ve received only 1 pack of…

I' ve received only 1 pack of electrodes of the 10 I' ve ordered and payed, and a month ago!!!
Hoping to hear from you soon.
Best regards.

December 31, 2024
Compex logo

Reply from Compex

Buongiorno, speriamo di essere riusciti a risolvere questo inconveniente e che il dispositivo da Lei acquistato sia di suo gradimento.
Le auguriamo un buon fine settimana

Rated 1 out of 5 stars

Never got my device and paid for fast shipping

Hello guys

I buy. 2 items the molecule and the mini wireless whit tens , i paid for fast shipping
The problem was i dont get my devices on time plus i got a email month later saying they have to cancel the wireless mini !!!!
Im so upset
I feel undervalued and cheated
Thanks

November 30, 2024
Compex logo

Reply from Compex


Good Afternoon Dario, I really apologize for this bad experience, we are looking to improve our service to customers to avoid this type of situation in the future.

Rated 2 out of 5 stars

Better than the first time, but still disappointing

It's better than the first time. Either way, I still haven't received the product. It even says on the website how many are available, but a few days later, you get an email saying it's not available and the order is being canceled. The first time around, I didn't hear anything for over a month, so I decided to call. At least this time around, when I called, he said they would be available in two weeks. Don't chat with them, they don't answer promptly. The company still has a long way to go. I'll order again next week, stay tuned.

January 9, 2025
Compex logo

Reply from Compex

Good Afternoon David, I really apologize, due to the holidays we had some inventory issues, sorry that you were not notified about it on time, Compex Mini, is till on backorder, at least another month.

Rated 5 out of 5 stars

Have used my Compex mostly for rehab…

Have used my Compex mostly for rehab after knee surgery. Had a problem with the devise but it was corrected quickly with very friendly service and no charge. Ordering extra parts is also no problem. Always fast and efficient service.

January 8, 2025
Compex logo

Reply from Compex

We really appreciate your order and the thoughtful review you provided. We're thrilled to hear that your Compex experience has been enjoyable.

Rated 1 out of 5 stars

It's been 8 days and no update on…

It's been 8 days and no update on either confirmation nor shipping updates.

I have called them for good 20 minutes but no response. Emailed them - still no response. Scan my bast***ds.

January 22, 2025
Unprompted review
Rated 1 out of 5 stars

the charging port broke

the charging port broke. broke in less than 2 weeks. waste of money.

December 15, 2024
Compex logo

Reply from Compex

Good Afternoon, I apologize for this situation, please send an email to service@compexusa.com so we can check the warranty on it.

Rated 3 out of 5 stars

Knee pain relief problems

I am having some problems, I use it everyday, the first days I had no problems, but suddenly it began to give me problems, I chose de programa, intensity, time and heat and after few minutes it turns off.

January 8, 2025
Compex logo

Reply from Compex

Hello, thank you for sending your issue description with serial number and invoice of your device to internationalproductsupport@enovis.com
Our technical support will help you.
Regards

Rated 5 out of 5 stars

Pre & Post knee surgery

Compex kept strength in my leg while in a straight leg brace before surgery and definitely helped post op before therapy.

December 4, 2024
Compex logo

Reply from Compex

We really appreciate your order and the thoughtful review you provided. We're thrilled to hear that your Compex experience has been enjoyable.

Rated 1 out of 5 stars

I haven’t received my order yet with no…

I haven’t received my order yet with no follow up on shipping dates

December 3, 2024
Compex logo

Reply from Compex

Good Afternoon Doug, I really apologize, due to the holidays we had some inventory issues, and what you ordered was actually backorder.

Rated 5 out of 5 stars

Compex Elite 3.0

The Elite 3.0 is a great device... Lots of modes and features!

December 3, 2024
Compex logo

Reply from Compex

Thank you for ordering with Compex, and for your very kind review. We are delighted that you are enjoying your Compex experience.

Rated 3 out of 5 stars

Ordered my product over a month ago and…

UPDATE - Received my order finally 1/12. It works as advertised thankfully. The ordering experience and customer service was less than acceptable though.
Ordered my product over a month ago and still yet to recieve. Emailed customer service to have them respond that the item was lost and asked if I wanted a refund. I responded that I woukd just like my order. Mind you, the entire time and yet still, the order on their we site still just shows "processing". They may have good products, thats yet to be seen if i ever receive it, but their customer service is seriously lacking. To be thorough, I emailed customer service for an update and have yet to receive one. One star is a bit generous at this point.

November 27, 2024
Compex logo

Reply from Compex

Good Afternoon Todd

Im sorry for this bad experience, we working to be better so this won't happen to other customers.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look