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Review summary

Created with AI, based on recent reviews

Considering 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and supportive approach throughout the home-buying process. Many appreciate the detailed explanations and guidance provided, making the experience informative and empowering. The customer service is frequently highlighted as excellent, with people noting the responsiveness and patience of the team. The overall service and product are described as exceptional, with the program effectively preparing individuals for homeownership and offering significant benefits. While a small portion of people felt the initial process of categorizing expenses or navigating the online platform could be overwhelming, the support team was quick to resolve technical glitches and clarify information, ensuring a positive overall journey.

What people talk about most

Staff

Customers consistently report positive experiences with staff. Reviewers frequently highlight the patience,... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently report an excellent and... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the supportive and committed approach of... See more

Service

Consumers find service to be positive. Many reviewers express appreciation for the commitment to helping... See more

Product

Customers consistently note positive experiences with the program. Many reviewers highlight its effectiveness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

NACA is helping me learn a lot about the home buying process. The counselors are very helpful, competent, and explain things really well for everyday people who are new to the home purchase experience... See more

Rated 5 out of 5 stars

Naca is a great program for first time home buyers. Naca helps you prepare the documents needed for a home purchase and assist with organization and financial monitoring. The mortgage counselor, Ms. E... See more

Rated 5 out of 5 stars

My experience with NACA was absolutely incredible! The entire workshop flowed seamlessly, and I was greeted by the friendly, helpful staff who always had a smile on their faces. Their patience and ent... See more


4.7

Excellent

TrustScore 4.5 out of 5

162 reviews

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Rated 5 out of 5 stars

NACA not only makes the home buying…

NACA helps make buying a home easier to understand and follow. Their structured program walks you through every step, ensuring you stay on track. Our counselor, Ellen Petersen, is very knowledgeable and carefully reviews everything before submitting it to the underwriter. NACA also provides valuable lessons on budgeting and saving, helping you manage your finances wisely.

February 19, 2025
Unprompted review
Rated 5 out of 5 stars

NACA makes not only the home buying…

NACA makes not only the home buying process clearer and easier but also teaches about financial discipline. they have a structured program that guides through each phase of the home buying process. Our counselor name is Ellen Petersen. she understands the process really well and makes sure every step is completed concisely before it gets to the underwriter. NACA also teaches you about effective budgeting and saving.

February 20, 2025
Unprompted review
Rated 5 out of 5 stars

I was informed about NACA from my…

I was informed about NACA from my Realtor. I started the process with them I have an amazing counselor. He has been great really informative can wait to see the outcome of my first home purchase.

February 5, 2025
Unprompted review
Rated 5 out of 5 stars

I’ve had an incredible experience

I’ve had an incredible experience with the NACA program. From the start the process was transparent and the counselors are very supportive. They provided me with all the guidance I needed on becoming a home owner without having a perfect credit score. I highly recommend this program to anyone trying to make their dream of owning a home become a reality.

January 10, 2025
Unprompted review
Rated 5 out of 5 stars

NACA

I am so moved, touched, and inspired by beginning the process of my NACA journey. I had the wonderful experience of connecting with my counselor and having them walk through what was needed of me to get my housing process started. I am so excited to see what is to come of this!

January 17, 2025
Unprompted review
Rated 5 out of 5 stars

NACA Program is the way to go for Home Buyers!

I heard about NACA through a friend from a casual conversation, and I immediately started to explore my options. I love my experience thus far with the counselors and everyone I've come in contact with. I have already told my friends about the NACA program, and I am excited to be going through this process!

October 5, 2024
Unprompted review
Rated 5 out of 5 stars

Revie for NACA

I started my journey with NACA last year after attending an online workshop. I have been working with my counselor Ellen Peterson who has been very patient and helpful with me. I appreciate all the support NACA has for future homebuyers like myself. It is quite a journey and lots of information needed but I'm sure the wait is going to be worth it.

March 2, 2024
Unprompted review
Rated 5 out of 5 stars

Start Up

Start up
I heard NACA from different people and become interested about the program and start the process a month ago. What I like so far is the pace to the process. After registration to the NACA patrol, following the instruction and being familiar about the program with the chosen pace is a great start up. I found out the process is smooth to start up.

January 16, 2025
Unprompted review
Rated 5 out of 5 stars

NACA

The representatives are helpful and knowledgeable about the program.

January 3, 2025
Unprompted review
Rated 5 out of 5 stars

NACA in NJ - A Game Changer for Homebuyers!

I had an amazing experience with NACA in New Jersey! Their homeownership program truly delivers on its promise—no down payment, no closing costs, and no fees. 💰✨

What stood out most was their low fixed interest rates and no credit score requirements, making it easier for anyone to qualify. 🏡🔑

If you're looking to buy a home without breaking the bank, I highly recommend checking out NACA.!

January 6, 2025
Unprompted review
Rated 5 out of 5 stars

Naca is the best mortgage lender

Naca is the best mortgage lender. The counselor Ellen Peterson helped me to get all the process done. She is available at any time I need help on uploading documents. She respond an email very quick.

December 19, 2024
Unprompted review
Rated 5 out of 5 stars

My experience with NACA has been great…

My experience with NACA has been great after I got a new counselor James P. After he became my counselor within a month and a half I was NACA approved. He took time out and explained everything to me what I needed to do in order to get to my next step with NACA. Soon after I was in my housing search stage with NACA. It took me only 3 months to be NACA approved. I have found my forever home closing date is set for 1/30/2025. Took 6 months total. The process moved as quick as I did what was required of me. NACA is a great program.

December 16, 2024
Unprompted review
Rated 5 out of 5 stars

NACA - A Homebuyer's Dream

My experience with NACA has been great so far! My fiancé and I are both purchasing our first home together and we were drawn to the NACA mission and all of the benefits that come with purchasing through the program. We both want to be more active in our community too so the requirement for NACA participation throughout the year was also a plus for us.

We were both prepared for a long and complicated process and, so far, our experience has been the complete opposite! The webinar was interactive, surprisingly interesting and very informative. After that, we were able add all of our documents to the online portal with ease within a few days. Any lingering questions that we had were answered in our Zoom meeting with our Counselor. He walked through each step with us and helped us correct and/or add any necessary information before our file was submitted for underwriting. We're currently waiting to hear back to see what we are approved for and then we'll begin the process of searching for our first home!!

December 5, 2024
Unprompted review
Rated 5 out of 5 stars

NACA is promising

NACA is promising. I attended the Homebuyer Workshop, heard numerous live testimonies. Then I completed an in-person session with a Mortgage counselor. The advocates are helpful and dedicated from the start to making positive change in people's lives and communities. Everything's above board. The process and portal is easy to use and crusade for affordable housing is a noble call. It's a better approach than the for-profit private sector.

November 13, 2024
Unprompted review
Rated 5 out of 5 stars

I’ve been working with NACA for several years…

I’ve been working with NACA for several years now, and my experience has been overwhelmingly positive, especially thanks to my counselor, Ellen. From the start, she has been incredibly knowledgeable, patient, and truly invested in my journey toward homeownership. Ellen has a unique ability to make a complex process feel manageable, and she takes the time to explain every step in detail. She’s not only informative but also understanding of my unique situation, which has been invaluable to me. She genuinely wants me to succeed and works tirelessly to ensure I have the resources and guidance I need to get closer to my goal. NACA’s dedication to helping people achieve affordable homeownership shines through in everything they do. If you’re looking for a lender that’s committed to you, I highly recommend NACA—and if you’re lucky enough to work with Ellen, you’re in great hands!

November 1, 2024
Unprompted review
Rated 2 out of 5 stars

naca is all runaround and data mining…

naca is all runaround and data mining and no results. they ran me around for several months, strung me along on empty promises, then they morphed the product to stay in play. then they canceled my appointments and switched out my counselor for yet another afro-hater who's job was clearly to block and obstruct, make excuses and move the goal out of reach. racist, sexist, divisive bigoted haters. another homogenous organisation that does nothing but divide and stage a finincial race way. instead of learning from the mistakes of the past naca actively repeats them.

November 1, 2024
Unprompted review
Rated 5 out of 5 stars

NACA is the BEST

NACA is the BEST. My husband and I have been search for the right home loan to do for our growing family, as we are first time home buyers and we couldn’t recommend NACA enough! They have been so knowledgeable to us and have truly helped us to make a good decision where we buy a home. They have been easy to work with, and you can really tell they care about you and what you want. We highly recommend going through NACA !

October 16, 2024
Unprompted review

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