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Review summary

Created with AI, based on recent reviews

Considering 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and supportive approach throughout the home-buying process. Many appreciate the detailed explanations and guidance provided, making the experience informative and empowering. The customer service is frequently highlighted as excellent, with people noting the responsiveness and patience of the team. The overall service and product are described as exceptional, with the program effectively preparing individuals for homeownership and offering significant benefits. While a small portion of people felt the initial process of categorizing expenses or navigating the online platform could be overwhelming, the support team was quick to resolve technical glitches and clarify information, ensuring a positive overall journey.

What people talk about most

Staff

Customers consistently report positive experiences with staff. Reviewers frequently highlight the patience,... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently report an excellent and... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the supportive and committed approach of... See more

Service

Consumers find service to be positive. Many reviewers express appreciation for the commitment to helping... See more

Product

Customers consistently note positive experiences with the program. Many reviewers highlight its effectiveness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

NACA is helping me learn a lot about the home buying process. The counselors are very helpful, competent, and explain things really well for everyday people who are new to the home purchase experience... See more

Rated 5 out of 5 stars

Naca is a great program for first time home buyers. Naca helps you prepare the documents needed for a home purchase and assist with organization and financial monitoring. The mortgage counselor, Ms. E... See more

Rated 5 out of 5 stars

My experience with NACA was absolutely incredible! The entire workshop flowed seamlessly, and I was greeted by the friendly, helpful staff who always had a smile on their faces. Their patience and ent... See more


4.7

Excellent

TrustScore 4.5 out of 5

162 reviews

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Rated 5 out of 5 stars

As I still am in the process of…

As I still am in the process of becoming an homeowner, the process has been very informative. My questions and concerns are answered in a timely manner. Even if I don't speak with my personal counselor, anyone is willing to help with any hiccups I come across. This has been a journey for me on my end but I am not giving up and the committee of NACA wont let me. I truly am thankful for them in this process. I cant wait to say I AM NOW A HOMEOWNER!

August 23, 2024
Unprompted review
Rated 5 out of 5 stars

The counselor answered all my questions…

The counselor answered all my questions and help me understand what I need to improve and the steps to qualify and the requirements needed until the closing of a home. There are no hidden fees, and all cost are discussed during your first meeting with a NACA counselor.

July 23, 2024
Unprompted review
Rated 5 out of 5 stars

This organization is awesome

This organization is awesome! I’m currently working with Ms. Sharlene, and my first meeting with her was very informative. She was friendly and walked me through the process step-by-step. She responds to my emails promptly and always reassures me with “I GOT THIS!” I am excited and thankful for NACA as I am about to purchase my first home!

July 9, 2024
Unprompted review
Rated 5 out of 5 stars

Making the dream possible

My fiancé and I recently had our first counseling session with Margaret. She was very welcoming, informative, and laid out everything we needed to start our journey to become home owners. I am excited and thankful for NACA for making home ownership possible.

June 24, 2024
Unprompted review
Rated 4 out of 5 stars

So far so good… i went to the workshop…

So far so good… i went to the workshop and learned more about the process although not seamless it worked. I’ll admit I took my time but my planning paid off and if all goes well I’m sure I’ll be shopping and closing in a few months definitely before the year is out. I learned a lot through this process and hopefully to learn more going forward with maintenance.

June 16, 2024
Unprompted review
Rated 5 out of 5 stars

Opportunity + HOPE

What is the greatest thing you can give someone? Opportunity and Hope! And that is exactly what NACA is giving me! I recently had my first counseling session with my A+ counselor, Ellen Peterson! She was thorough, kind, and motivating! She gave me the jump start I needed to see this process through! I will definitely be sure to come back and review again after I've closed on my new home! Thanks NACA! Let's GO!

May 15, 2024
Unprompted review
Rated 5 out of 5 stars

Naca

I started the NACA process over two years ago and due to personal reasons I took a break from my home buying journey. After picking back up recently, my counselor has been very helpful and transparent regarding the journey. I was able to call and advise what documents are needed for my action plan. So far the process has been smooth sailing and I’m looking forward to continuing the process.

May 15, 2024
Unprompted review
Rated 1 out of 5 stars

I've been with NACA since February 2018…

I've been with NACA since February 2018 and I still don't own a home...That should tell you how this program is.
I'm on SSDI so I can only work so many hours without jeopardizing my SSDI.
I have a counselor who don't believe in communicating and had two realtors who feel like because I'm on the low end of the income spectrum that I should pick whatever house they send me and be happy I can get something.
I stopped trying with this program by April 2022 and by March of 2023 the two counselors who stood me up a total of 8 times in 2022 decided to help in 2023 but with each I had to wait 6 months to get something done.
In November on 2023 my counselor wanted me to single handedly explain each and every transaction I made for 3 months. I told him I'm not about to do that. What's my bank statements for if I have to sit and remember every transaction I made within those 3 months?
So he sits on my file, but then decided to do something and by August of 2023 I finally get approved. He was so happy about that when in 2021 when the interest rates were at 3.25 and he kept standing me up, he could've done something then. Now my approval letter has expired again because there's no houses out there that I can afford. I requested a renewal back in March and the same thing is happening...no communications at all which is fine because there's no houses out there right now that I can afford anyway.

November 1, 2023
Unprompted review
Rated 5 out of 5 stars

NACA is one of the BEST home ownership…

NACA is one of the BEST home ownership programs available! Especially for first time home buyers. It's not rushed and NACA prefers for you to take the time you need to understand the program and prepare for the largest investment you will ever make.

NACA also requires you to save money for minimum required funds which a small fraction of actually goes towards home buying (appraisal, tax, etc.) and the other portion you keep but is meant to have you purchasing with a decent amount of money in your savings.

NACA has no upfront costs or fees, no down payment, no credit score requirement, lower interest terms (including a generous buy-down option), and no monthly mortgage insurance premium (MIP). Now where can you find that???

January 8, 2024
Unprompted review
Rated 5 out of 5 stars

NACA

Just started the NACA process! So excited can't wait to see how it goes! Melody Coleman was so patient and helpful! Thank you!

April 26, 2024
Unprompted review
Rated 5 out of 5 stars

I Love NACA

I just love NACA. They have really taught me everything I should know in this home buying process. They have tons of informative resources online for me to use and my counselor Andrea has been helping and encouraging me since day one. I am so happy that I get to buy my first house through NACA.

April 24, 2024
Unprompted review
Rated 5 out of 5 stars

I had a wonderful experience with Ms. Ellen @ NACA

I had a wonderful experience with Ms. Ellen. She was professional, communicative, responsive, and patient.

She throughly explained every aspect of the process and answered all of my questions. She consistently encouraged me and helped me stay motivated.

She was a delight to work with and truly brought peace & joy to my NACA experience.

April 16, 2024
Unprompted review
Rated 5 out of 5 stars

Just started the NACA process by…

Just started the NACA process by completing my pre counseling appointment. My counselor April has been very informative about the work needed on my end to become successful in the housing process. Recommend checking out the NACA videos on YouTube and sticking with the program. Bear in mind, a min of $2500 needs to be maintained throughout the process, review your credit report for discrepancies and keep updating your information on the portal.

April 9, 2024
Unprompted review
Rated 5 out of 5 stars

NACA workshop and counseling

I attended the NACA workshop where detailed information was shared on the home buying process. The presenter was thorough and was clear on the requirements, and benefits of the program. I'm just now getting started with my counselor and so far the process has been very organized. I'm excited to purchase my new home through NACA.

April 5, 2024
Unprompted review
Rated 5 out of 5 stars

I love the NACA process so far

I love the NACA process so far. My housing counselor is amazing and I am going to be qualified after my intake appointment. I hope the whole process is this easy.

April 4, 2024
Unprompted review

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