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Review summary

Created with AI, based on recent reviews

Considering 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and supportive approach throughout the home-buying process. Many appreciate the detailed explanations and guidance provided, making the experience informative and empowering. The customer service is frequently highlighted as excellent, with people noting the responsiveness and patience of the team. The overall service and product are described as exceptional, with the program effectively preparing individuals for homeownership and offering significant benefits. While a small portion of people felt the initial process of categorizing expenses or navigating the online platform could be overwhelming, the support team was quick to resolve technical glitches and clarify information, ensuring a positive overall journey.

What people talk about most

Staff

Customers consistently report positive experiences with staff. Reviewers frequently highlight the patience,... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently report an excellent and... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the supportive and committed approach of... See more

Service

Consumers find service to be positive. Many reviewers express appreciation for the commitment to helping... See more

Product

Customers consistently note positive experiences with the program. Many reviewers highlight its effectiveness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

NACA is helping me learn a lot about the home buying process. The counselors are very helpful, competent, and explain things really well for everyday people who are new to the home purchase experience... See more

Rated 5 out of 5 stars

Naca is a great program for first time home buyers. Naca helps you prepare the documents needed for a home purchase and assist with organization and financial monitoring. The mortgage counselor, Ms. E... See more

Rated 5 out of 5 stars

My experience with NACA was absolutely incredible! The entire workshop flowed seamlessly, and I was greeted by the friendly, helpful staff who always had a smile on their faces. Their patience and ent... See more


4.7

Excellent

TrustScore 4.5 out of 5

162 reviews

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Rated 5 out of 5 stars

Approaching the finish line

I just got finished attending a NACA purchase workshop. BECAUSE THAT MEANS I`M NACA QUALIFIED, IT WAS VERY INFORMATIVE EVERYONE WAS VERY PROFESSIONAL IT WAS VERY INFORMATIVE A LOT OF INFORMATION AND THE COUNSELORS WAS ALL EXCELLENT

March 21, 2024
Unprompted review
Rated 5 out of 5 stars

They will help you!

I am just starting my journey with NACA and so far I have nothing but good things to say about the process. The workshop is very informative. From what I see so far, if you are willing to put in the work, you will get the help that you need. I am very hopeful.

March 8, 2024
Unprompted review
Rated 5 out of 5 stars

My experience with Naca program;

My experience with Naca program;

Naca is a perfect homebuyer program for low income family. I started in October 2023, I had my first zoom meeting with my counselor she is great and understanding person, quickly she explain to me what I needed to continue with the process. for my personal reason I was unable to continue at that time. Now I am back in February 2024 we have another meeting in a few days, thing is going faster than I expected, because my qualification already pending. Which I really appreciate I am grateful to have a counselor like her, her name is Faith Beach. That is why I think Naca is great program for some of us.

February 24, 2024
Unprompted review
Rated 5 out of 5 stars

NACA Columbia, SC

Working my counselor at NACA has been a great experience. Grateful to have an opportunity to work with such a great staff on my road to home ownership.

January 30, 2024
Unprompted review
Rated 4 out of 5 stars

NACA

I have been a member with NACA since June 10, 2023. In the beginning of my journey, I felt the assigned counselor at that time left me in limbo. I submitted everything asked and was not receiving any communication on next steps. I have now been assigned a new counselor Sharlene Slater who is the absolute best. I had my first counseling session with her on January 30, 2024 and she went into great detail of what I needed to do. She answered all my questions. I appreciate Ms. Sharlene honesty, professionalism, and enthusiasm. I know feel I am one step closer to purchasing a home.

January 30, 2024
Unprompted review
Rated 5 out of 5 stars

My experience with my intake associate…

My experience with my intake associate Sharlene Slater was the best. She knew her stuff explained everything in detail. I was completely impressed with Sharlene professionalism and customer service.

January 24, 2024
Unprompted review
Rated 5 out of 5 stars

NACA mortgage program review

NACA is a great learning start in purchasing your first home! Be PATIENT, HONEST and TRUST the program. ASK any and all questions if you're not sure on something. They are there to help you! #soontobehomeowner Kamren L.

January 14, 2024
Unprompted review
Rated 4 out of 5 stars

The NACA counselors have been very kind…

The NACA counselors have been very kind and helpful so far. The process seems very straightforward. Did not love that they switched my counselor after I built a relationship already but the new counselor has been very helpful. Very direct on what information needs to be submitted. I'm still in the documents stage but will submit another review as I move forward.

January 8, 2024
Unprompted review
Rated 4 out of 5 stars

Long Process but Good Outcome

Someone I knew told me about NACA. It seems too good to be true. but they did the process and were able to buy a home with a lower interest so I decided to also go through the process. The process is going good so far. but just be aware it is a very long process. Back then you didn't have to pay for a credit report, but now you have to pay a small fee for the credit report. Other than that good experience so far.

October 25, 2023
Unprompted review
Rated 5 out of 5 stars

NACA Homebuying Program

I was introduced to NACA by my cousin that heard of the program on SiriusXM radio. My experience has been great. I am also very grateful for my Counselor Margaret Emerson. She has been very helpful throughout this entire process. Thanks NACA for helping me live the American dream of owning a home.

June 1, 2023
Unprompted review
Rated 5 out of 5 stars

I was introduce to NACA by a co-work

I was introduce to NACA by a co-work, so face my experience has been wonderful. I recently assigned to most wonderful and effective counselor Ellen Paterson. She has been very patient with me and ensure that I fully understand the process. Thank you Ms. Paterson.

April 8, 2023
Unprompted review
Rated 5 out of 5 stars

In the process...

My daughter and I are going through the process. There's a lot of hoops to jump through but, it gets you in order to purchase. Doing all the work up front means the approval process is simple. So excited to be homeowners!!! Thanks Benita!!!

December 21, 2023
Unprompted review
Rated 4 out of 5 stars

NACA for Homeowners ship

If you're looking for a home with low interest rates is affordable has no down payment and is not credit driven then NACA is the place to start. THEY ARE STEP BY STEP INSTRUCTIONS,RELIABLE STAFF ALWAYS READY TO HELP YOU ALONG THE PROCESS

November 9, 2023
Unprompted review
Rated 5 out of 5 stars

My experience with Naca has been great…

My experience with Naca has been great far. I started the process in May 2023 and my counselor is Ellen Peterson. She has been quick to respond when I have questions or problems and has been trying to get me through the process as quickly as possible, which I really appreciate. I'm grateful to have found the program and for getting such a responsive and understanding counselor

November 1, 2023
Unprompted review
Rated 5 out of 5 stars

NACA Perfect Homebuyers Program

NACA is an amazing program for those looking to purchase a home. I'm very excited to be part of this process and happy to be making steady progress. I'm elated, because I'm so close to owning my own home. The process could be intense, at times grueling but if you invest the time, commit to the process that's clearly outlined in the Action Plan, home ownership is not far off. Stay focused, and keep the faith!

August 17, 2023
Unprompted review
Rated 2 out of 5 stars

NACA is getting worse

NACA is getting worse; requiring nonsense details or documents, want to control what you spend for eating and so, the worst part is NACA is requiring you to pay getting your employment data from Equifax. It's going too far. Am on the house search, however, I couldn't buy a house I am looking for because of NACA's ridiculous lengthy process. I can understand that why NACA exist at first place, but...

July 31, 2023
Unprompted review
Rated 4 out of 5 stars

So encourage to get to the finish line!

I love the experience so far. Each employee wants you to win and they work with you to help you achieve this. I appreciate how many of the employees themselves have gone through the program so they can relate and do encourage you. I am looking forward to getting to the finish line.

July 28, 2023
Unprompted review

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