ContactLenses-Direct.com Reviews 452

TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

Exactly what everyone else has said. Ordered contacts in July and received nothing. Phone number led to a voicemail message saying "we have fuc**ed you, there are no contacts" followed by other profan... See more

Rated 2 out of 5 stars

It has been 3 weeks since my order 20th June and still not arrived and no response to my emails. I would greatly appreciate some communication

Rated 1 out of 5 stars

AVOID AT ALL COST. NO LENSES NO COMMUNICATION NO REFUND THESE PEOPLE NEED INVESTIGATION FOR FRAUD

Rated 1 out of 5 stars

This is a scam website operated by Distribution Point Limited, which is still trading from a virtual address in London. The only Director is a Mr Haseeb Hussain who also has business interests in t... See more

Company details

  1. Contact Lenses Supplier
  2. Glasses Store

Written by the company

ContactLenses-Direct.com is the UK's leading & most trusted online clear and colour contact lenses supplier. We're 100% dedicated to making your contact lens shopping experience easy and hassle free offering you great VALUE FOR MONEY.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

452 reviews

5-star
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1-star

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Rated 1 out of 5 stars

Still waiting!!!!

I placed an order on 24th June and am yet to receive the lenses.

These guys are slightly cheaper than the marketplace for a reason. They don’t deliver what they promise.

Won’t be using them again. I’ll still with Alensa.

July 9, 2022
Rated 1 out of 5 stars

Scam, don't buy

Never received mu contact lenses
Wrote emails and never get a reply.
Waiting to have a refund from mu bank.. Buy I need to wait..

July 8, 2022
Rated 1 out of 5 stars

AVOID THIS SCAM WEBSITE

AVOID THIS SCAM WEBSITE
Nothing sent out
If already scammed do a chargeback whether you paid by debit or credit as the banks are onto this one
Did a chargeback on visa debit repaid to me in 4 days so they know about it
Scamming lowlife although name address and all ltd company connections all handed to authorities now

July 8, 2022
Unprompted review
Rated 1 out of 5 stars

Hello this a scam

Hello this a scam , I never received my items I paid for rush delivery too and nothing came it’s been more then a week. It said 24 hour delivery ridiculous.

July 8, 2022
Rated 1 out of 5 stars

ZERO STARS!

If I could give a zero rating I would. This is a scam company clearly out to defraud you. Order not received, money taken on day of order and completely ignored my 3 emails. DO NOT USE THEM.
Going through the credit card now to get my money back

July 8, 2022
Unprompted review
Rated 1 out of 5 stars

SCAM DO NOT USE- CALL THE NUMBER!

THIEVES - SCAM DO NOT USE- CALL THE NUMBER AND LISTEN FOR YOURSELF, VILE LANGUAGE MESSAGE TELLING YOU THAT YOU HAVE BEEN SCAMMED, WISH I HAD READ THESE REVIEWS BEFORE. FEEL A TOTAL SUCKER, NOT ONLY DO THEY STEAL FROM YOU, THEY RUB YOUR NOSE IN IT! UTTER SCUM.

July 8, 2022
Unprompted review

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