Exactly what everyone else has said. Ordered contacts in July and received nothing. Phone number led to a voicemail message saying "we have fuc**ed you, there are no contacts" followed by other profan... See more
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It has been 3 weeks since my order 20th June and still not arrived and no response to my emails. I would greatly appreciate some communication
AVOID AT ALL COST. NO LENSES NO COMMUNICATION NO REFUND THESE PEOPLE NEED INVESTIGATION FOR FRAUD
This is a scam website operated by Distribution Point Limited, which is still trading from a virtual address in London. The only Director is a Mr Haseeb Hussain who also has business interests in t... See more
Company details
Written by the company
ContactLenses-Direct.com is the UK's leading & most trusted online clear and colour contact lenses supplier. We're 100% dedicated to making your contact lens shopping experience easy and hassle free offering you great VALUE FOR MONEY.
Contact info
152-160, Kemp House, City Road, EC1V 2NX, London, United Kingdom
- cs@contactlenses-direct.com
- contactlenses-direct.com
Scam!! Don’t buy!
Scam!!!
Never got my lenses.
When called the number they supplied, had a message stating they do not sell contact lenses.
SCAM
SCAM. No order delivered after 2 months and several chaser emails!!
Still waiting!!!!
I placed an order on 24th June and am yet to receive the lenses.
These guys are slightly cheaper than the marketplace for a reason. They don’t deliver what they promise.
Won’t be using them again. I’ll still with Alensa.
Two weeks have passed since the…
It's been two weeks since the order, the liquid for contact lenses is still not there
Keep away Fraudulent don’t receive your…
Keep away Fraudulent don’t receive your order or refund
Scam never recieved
Scam, don't buy
Never received mu contact lenses
Wrote emails and never get a reply.
Waiting to have a refund from mu bank.. Buy I need to wait..
Over 2 weeks after order placed still…
Over 2 weeks after order placed still waiting on the delivery! Have emailed them, but heard nothing! Not impressed with the service to date!
Received an email response, which included tel number!
SCAM COMPANY!!!
AVOID THIS SCAM WEBSITE
AVOID THIS SCAM WEBSITE
Nothing sent out
If already scammed do a chargeback whether you paid by debit or credit as the banks are onto this one
Did a chargeback on visa debit repaid to me in 4 days so they know about it
Scamming lowlife although name address and all ltd company connections all handed to authorities now
Not even worth 1star no more to be said.
This is a scam company
This is a scam company - avoid. Trying to get repayment from the bank.
Hello this a scam
Hello this a scam , I never received my items I paid for rush delivery too and nothing came it’s been more then a week. It said 24 hour delivery ridiculous.
Despicable people
Lost money, no goods received, no response to emails. Disgusting message left on contact number
Awful- received nothing
ZERO STARS!
If I could give a zero rating I would. This is a scam company clearly out to defraud you. Order not received, money taken on day of order and completely ignored my 3 emails. DO NOT USE THEM.
Going through the credit card now to get my money back
SCAM DO NOT USE- CALL THE NUMBER!
THIEVES - SCAM DO NOT USE- CALL THE NUMBER AND LISTEN FOR YOURSELF, VILE LANGUAGE MESSAGE TELLING YOU THAT YOU HAVE BEEN SCAMMED, WISH I HAD READ THESE REVIEWS BEFORE. FEEL A TOTAL SUCKER, NOT ONLY DO THEY STEAL FROM YOU, THEY RUB YOUR NOSE IN IT! UTTER SCUM.
Lenses ordered 3 weeks ago and still…
Lenses ordered 3 weeks ago and still have not arrived.
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