Conveyancing Expert Limited Reviews 323

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and efficiency, often highlighting specific individuals who made their experience smooth and stress-free. The service provided is frequently described as excellent, with many people appreciating the clear explanations and regular updates throughout the process. However, some people were dissatisfied with the company's communication, mentioning difficulties in reaching them by phone or email, and a lack of consistent contact with the same person. There were also occasional concerns about slow response times and a perceived lack of support from customer service.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, efficiency, and... See more

Service

Reviewers highlight positive aspects of service. Many customers praise the excellent and efficient service,... See more

Response time

Reviewers mention ambiguous feedback about response times. Many customers praise the quick responses, with... See more

Customer service

Customers had ambiguous experiences with customer service. Many reviewers praised the helpfulness,... See more

Customer communications

Users describe negative interactions with contact. Many reviewers report significant difficulties reaching... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Both our sale and purchase were conveyanced by Team 7. We can't thank Nicola Lake and her team enough. Nicola guiding us through the whole process so efficiently and professionally. Nicola and her tea... See more

Rated 5 out of 5 stars

First-time buyer here and I was totally clueless. Conveyancing Expert were absolutely brilliant from day one. Rebecca and Zanthe handled everything – quick replies, explained every step in plain En... See more

Rated 5 out of 5 stars

We used Conveyancing Expert to deal with the sale of our late Mum's flat as executors of her estate. The sale was complicated by the simultaneous extension of the lease. However, Beccy and Laura took... See more

Rated 5 out of 5 stars

The service we received was great. We bought and sold a property and didn't have much idea what we were doing after living in the same house for 30 years. Sanduni was fantastic at navigating us throug... See more


Company details

  1. Conveyancer

Written by the company

Experts in Residential and Commercial Conveyancing. No completion no fee. No hidden fees. Special fixed legal fees. Special price beat guarantee on valid like for like estimates. Extremely Experienced With New builds and Repossessions.


Contact info

4.2

Great

TrustScore 4 out of 5

323 reviews

5-star
4-star
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1-star

Replied to 9% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

If you value your sanity…avoid at all costs!

If you value your sanity, do not think about using this company. Recommended by our estate agent. What a mistake. Team 4. Attention to detail is appalling. Sent important documents to the wrong email address. Do not reply to emails. Do not answer phone calls. They lost important financial paperwork, then found it again, only after we’d resent it for a second time. For the vast majority of our dealings with them there was no answer phone facility to leave a message. Even when we could, towards the tail end of our experience with them, never returned our calls. If you want to do all the conveyancing work yourself then this is the ideal company to use. Woeful. Avoid at all costs.

August 21, 2025
Unprompted review
Rated 5 out of 5 stars

I have been looked after by team 3 for…

I have been looked after by team 3 for the sale of my property. I have received excellent service from them and wouldn’t hesitate in recommending their service.
A special mention for Thomas who kept me up to date with things at the latter end of the process and did what he said he was going to do.
Great team

September 5, 2025
Unprompted review
Rated 4 out of 5 stars

Zarqa was great

Zarqa was great! The company was not great in our experience. Communication was poor and to get an update was difficult. To speak to a Conveyancer was an uphill struggle, usually by saying we were going to make a formal complaint,that is unacceptable. Once Zarqa was dealing with our sale and purchase communication improved and the service was much better. She worked hard to achieve our exchange and we appreciate this.

February 27, 2025
Unprompted review
Rated 1 out of 5 stars

They are dealing with the buyers of our…

They are dealing with the buyers of our house and are absolutely awful. We accepted the offer at the end of February and they are still coming back with queries. We have a new build house and first time buyers so it really shouldn’t be this difficult. We have had to pay out over £1000 so far to try and resolve queries but still nowhere near completing. Our solicitors and estate agent cannot understand why they have raised so many queries. They were recommended by our estate agent……. Do not go with them they are absolute cowboys.

August 11, 2025
Unprompted review
Rated 5 out of 5 stars

Best, stress free experience

I have heard a lot of people saying how stressful buying a house is and especially dealing with solicitors, lead times, etc.
Well, I have to say that for me, this was not the case. Conveyancing Expert and the team made this process run so smooth and clear all the way, that I cannot find best words to express my gratitude for the service provided. Conveyancing Expert was recommended by the estate agent and I did not know at the time, that they were not local to me, which made me panic a little. However, all staff I dealt with (Ms Nicoline Kotze and Ms Bethany Lawton) were absolutely brilliant. They kept me updated at every step and providing clear explanations of all the processes and documentation. Always responding timely to my inquiries and always making sure I understand all the information before I sign any document. For this great service, I would like to say a BIG THANK YOU to Conveyancing Expert and all staff for handling my case in such a professional and stress free way. Highly recommend to anyone.

July 31, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Both our sale and purchase were conveyanced by Team 7. We can't thank Nicola Lake and her team enough. Nicola guiding us through the whole process so efficiently and professionally. Nicola and her team answered all of our questions quickly and explained things clearly so that we were able to understand what was needed. They kept us informed and updated us regularly. Very reassuring and supportive, would highly recommend.

July 24, 2025
Unprompted review
Rated 5 out of 5 stars

Quite responsive and helpful

Quite responsive and helpful. Process was a bit longer than expect it but nothing out of ordinary, but I'm pretty sure that every single case has its own particularity. Overall we were happy with their services.

July 2, 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT USE!!!

We had been recommended these by our Estate Agents.
Should have been a simple transaction with a no chain sale to 1st time buyers using the same solicitors.
They don't reply to emails, never update you and are hard to contact on the phone, don't expect to have any contact with the same person.
Save yourself the headache and use someone local (They will probably be cheaper also.)

July 1, 2025
Unprompted review
Rated 5 out of 5 stars

As a retired Mortgage Adviser I have…

As a retired Mortgage Adviser I have over the years used and delt with many conveyancers with mixed results.

Conveyancing Expert gets a 5 as they fulfilled all the requirements a seller/buyer requires.
Ongoing communication, returning your calls promptly and pretty efficient in all there dealings. It was only a first time buyer with no on going change but under 8 weeks is good. It helps that the purchaser also used a good conveyancer that helps a lot. Also a point a lot of people often overlook is that my money was in my account within a few minutes of completion. A LOT of firm hang on to your money for a fair time keeping it into there account and earning interest on your money.Very pleased

June 20, 2025
Unprompted review
Rated 2 out of 5 stars

Mixed emotions

Mixed emotions on this.
To start it all seeed fine and going well.
Then the solicitor dealing with our conveyancing left the company.
We only found this out due to emailing her as had no communication from her for a few weeks.
We then were passed to quite a few and seemed to be being ignored we felt.
Took 4 months and no chain to complete and it all seemed to take a very long take with very little communication which at times was extremely stressful!
However we did move and we are in our dream home and very happy.
We do feel however more communication is very much needed.
Buying a new home is the biggest financial commitment ever and your solicitor is supposed to support you in each step.
We felt lost and forgotten most of the time.
However we got some personalised mugs posted to us to congratulate us on our new home which was a nice touch. Shame we didn’t feel this all the way through this process.

June 12, 2025
Unprompted review
Conveyancing Expert Limited logo

Reply from Conveyancing Expert Limited

Helen, so sorry about this. Honestly, you are right. When responding to reviews, we really want to be able to either thank you for a glowing review or say "sorry, this was not us/this was wrong" whatever that is. In this instance we did lose a member of the team suddenly and it wasn't picked up as fast as we could. Very sorry; we have now fixed the issues. Thank you for taking the time to write.

Rated 5 out of 5 stars

Selling your house made easy.

Conveyancing Expert have made selling my house easy and straightforward. Great value for money. Super communication and every member of staff I dealt with were really kind and efficient meaning that what could have been a very stressful time, not stressful. Thank you to all the team.

June 14, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Both my sale and purchase were conveyanced by Team 7. I can't thank Nicola Lake and Ilke enough for guiding me through the whole process so efficiently and professionally. Inevitably, moving home is extremelyvstressful, but they answered all of my questions so that I was able to understand what was needed and I felt that always gave me information succinctly and the time I needed to process it and ask for further clarification if needed. Very reassuring and supportive.

June 5, 2025
Unprompted review

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