Conveyancing Expert Limited Reviews 323

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and efficiency, often highlighting specific individuals who made their experience smooth and stress-free. The service provided is frequently described as excellent, with many people appreciating the clear explanations and regular updates throughout the process. However, some people were dissatisfied with the company's communication, mentioning difficulties in reaching them by phone or email, and a lack of consistent contact with the same person. There were also occasional concerns about slow response times and a perceived lack of support from customer service.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, efficiency, and... See more

Service

Reviewers highlight positive aspects of service. Many customers praise the excellent and efficient service,... See more

Response time

Reviewers mention ambiguous feedback about response times. Many customers praise the quick responses, with... See more

Customer service

Customers had ambiguous experiences with customer service. Many reviewers praised the helpfulness,... See more

Customer communications

Users describe negative interactions with contact. Many reviewers report significant difficulties reaching... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Both our sale and purchase were conveyanced by Team 7. We can't thank Nicola Lake and her team enough. Nicola guiding us through the whole process so efficiently and professionally. Nicola and her tea... See more

Rated 5 out of 5 stars

First-time buyer here and I was totally clueless. Conveyancing Expert were absolutely brilliant from day one. Rebecca and Zanthe handled everything – quick replies, explained every step in plain En... See more

Rated 5 out of 5 stars

We used Conveyancing Expert to deal with the sale of our late Mum's flat as executors of her estate. The sale was complicated by the simultaneous extension of the lease. However, Beccy and Laura took... See more

Rated 5 out of 5 stars

The service we received was great. We bought and sold a property and didn't have much idea what we were doing after living in the same house for 30 years. Sanduni was fantastic at navigating us throug... See more


Company details

  1. Conveyancer

Written by the company

Experts in Residential and Commercial Conveyancing. No completion no fee. No hidden fees. Special fixed legal fees. Special price beat guarantee on valid like for like estimates. Extremely Experienced With New builds and Repossessions.


Contact info

4.2

Great

TrustScore 4 out of 5

323 reviews

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Replied to 9% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

I've given Conveyancing Experts a 5…

I've given Conveyancing Experts a 5 Star review as team 3 guided us through a seamlessly legal minefield. Hayley & Jenna assisted in the sale and purchase of our old/new homes with professionalism and politeness.

Would highly recommend.

Thanks Michael & Tiffany

March 10, 2025
Unprompted review
Rated 5 out of 5 stars

Team 4 were very professional in…

Team 4 were very professional in dealing with our recent house purchase. Attentive and everything dealt with efficiently and the whole process was made simple and straight forward. Nothing too much trouble. Thank you Helen Martin for overseeing the process.

March 10, 2025
Unprompted review
Rated 5 out of 5 stars

Very pleased with the service I…

Very pleased with the service I received from our case handler Ms Nazmoon Hoque in dealing with our purchase. She is very communicative, professional and honest, someone who really knows how to do a great job. She managed to complete our purchase within the deadlines I had, thereby saving us a lot of money. I was also happy with the service and support we received from Ms llke Sturman during the whole process of our property purchase. I would highly recommend.

March 7, 2025
Unprompted review
Rated 5 out of 5 stars

House Sale

Thank you so much Shelby for your help and expertise during what should be a very stressful time.
Your professionalism and helpfulness made the whole experience smooth and effortless. I would have no hesitation in recommending you to friends and family
Once again thank you

February 17, 2025
Unprompted review
Rated 4 out of 5 stars

All depends on your case agent.

Thank you so much Zarqa for your extraordinary work!
We had our house under offer last June 2024 and things were extremely slow, no response from our case agent to our emails, nor to our phonecalls, we were absolutely disappointed about how L.D. was dealing with our case. Conveyancing Expert had been recommended to us by our estate agent, hence we complained to them about it.
Our estate agent spoke to our case agent's manager and we were assigned to Ms Zarqa, a case assistant, and since then things started to change; our phonecalls were returned, emails replied and we had timely updates about the sale of our property. The negotiation was pretty hard due to our buyers' solicitors constant demands and obstacles to the process, but nothing could have been achieved without Ms Zarqa's endeavours, even being unwell.
Our house was finally sold last 25th Nov. 2024.
It all depends on the agent you're assigned to!!!

November 25, 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Our experience with this company was great, our house sale took ages, there was always someone to answer any issues,easy to contact. I would recommend them .

December 17, 2024
Unprompted review
Rated 1 out of 5 stars

Stressful and difficult

Dealing with Conveyancing Expert has been awful, with the notable exception of Bethany Lawton, who was excellent - unfortunately, my only contact with Bethany was on the day of completion. I cannot recommend this company.

Numerous mistakes were made throughout the whole process, for example:

I was given incorrect information regarding the documents required during the onboarding process. As an example, I asked if my marriage certificate would be required, as my father's will was made before my marriage. I was told that it was not needed, then it was requested later in the process. This caused additional expense and inconvenience. When I subsequently raised this, I was advised that the Onboarding Team was new and inexperienced.

When the contract was initially sent through, it was incorrect. I had to flag the error to the person dealing with the case.

I was advised that the house was held as Joint Tenants when I had previously provided evidence that it was actually held as Tenants in Common.

I was asked to submit the same documents more than once - again, more expense and more inconvenience. When I spoke to a different person due to my solicitor's emergency leave, I was advised that different people saved documents on the system in different ways, so sometimes it was difficult to find those documents.

January 16, 2025
Unprompted review
Rated 5 out of 5 stars

Sale of Property

I was selling my father's property and found the service to be efficient and straight forward. Any emails were answered quickly and all information was clear and straight forward. Thank you to Helen and her team. Would definitely use them again.

January 18, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

I had a good experience with this company: they replied timely, chased queries without being prompted and provided clear and concise updates.
They answered many queries that I had throughout the duration of the process.
Harley, Sophie and Rebecca were professional and friendly.

May 1, 2024
Unprompted review
Rated 5 out of 5 stars

Chris M-G. The process was great when I had…

The process was great when I had queries along the way, Rebecca was great with answering everything and keeping me updated along the way. Had a few issues from the other side with hold ups. Rebecca done everything she could by pushing them. And finally exchanged and completed which was a smooth and quick process on the day.

December 18, 2024
Unprompted review
Rated 5 out of 5 stars

I would highly recommend using…

I would highly recommend using Conveyancing Expert as I recently used their service to facilitate the sale of my property. Both Bethany and James were extremely exceptional in ensuring I was informed on each stage of the process. Although the sale was protracted due to various circumstances, it eventually concluded positively.
Thank you to both Solicitors.
Eddman

December 17, 2024
Unprompted review
Rated 4 out of 5 stars

Unwelcoming welcome to Fantastic finish

When we were first working with the conveyancing expert welcoming team we were very worried. The welcoming team were anything but and refused to talk to me as I was a women and therefore obviously my partner knew more (he didn’t).

Once we were handed to Rebecca Rea however we knew we were in safe hands. We never waited more than 48 hours for a response, most of the time with responses within 3 hours! Our seller really messed us around but Rebecca was so reassuring throughout the process and was always happy to answer the questions we had as first time buyers! She kept us informed every step of the way and we couldn’t thank her enough!

If you can get past the unwelcoming welcome team this solicitors is great!

December 12, 2024
Unprompted review
Rated 5 out of 5 stars

I would definitely recommend…

I would definitely recommend Conveyancing Expert … Hayley was so helpful and communication with her during the transaction was always clear and professional. The whole team I have dealt with throughout the process (IIke and Jenna) were first class. Thankyou Hayley and your team.

December 7, 2024
Unprompted review
Rated 4 out of 5 stars

Nicola Lake

Nicola was our conveyancer and is really lovely. Initially I felt progress seemed quite slow and I got frustrated with communication, however I think this is because they have a LOT of work on, and I was getting a lot of pressure from either side of the chain. I can’t fault Nicola in her professionalism, and also the speed she managed to wrap up the transaction at the very end. Ours wasn’t easy I don’t think, as we were a new build house with an estate management company and it was difficult to source a lot of documentation, something a lot of people on our estate have had to contend with. Thanks to Nicola we have actually managed to be the first house to complete on our estate for a while! Our buyers solicitor was picky but I really appreciate how Nicola was able to use her experience and expertise for our own purchase and deal with the buyers solicitor too. Also a special mention to Kouthar who I must have rang about 573 times in the last few weeks, who was always so helpful and patient and was also very good at her job.

December 4, 2024
Unprompted review
Rated 5 out of 5 stars

Special thanks to Hayley

Hayley has recently helped my purchase my first house. She has been great from the start, responding promptly and efficiently to any additional queries I’ve had and has advised and helped to resolve things. Even during periods of annual leave, she has assured that my emails have been picked up promptly by colleagues and it has kept me feeling informed and in the loop. I would have no hesitation in using Hayley again! Thank you for all your hard work 🙂

November 21, 2024
Unprompted review
Rated 3 out of 5 stars

I had a great start with the firm

I had a great start with the firm, but, throughout the entire Conveyancing process turned out to be difficult to get hold of the solicitor allocated to my case. The process itself was a very painful one. Later after the completion the seller and I meet and I found out that my solicitor kept asking the seller for stuff that weren't applicable to the property and telling his solicitor that it was the buyer wanting that info, info which i was never made aware. Towards the end of the buying process my solicitor apparently was sick and my case was taken care by her deputy, Zarqa which seemed to know what she was doing and was involved in getting the buying process across the line. However, I wouldn't recommend this firm to my friend or family.

October 11, 2024
Unprompted review

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