Co-op Funeralcare, Southchurch Drive, Clifton, Nottingham. Wonderful, kind, helpful. Thank you for your kindness - the whole team, Toni, Anja, Sheryl you were so kind and helpful. Anja Laidler,... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We contacted co-op Funeralcare in Eastcote to arrange my brothers funeral. From the moment we walked through the door there was a warm welcome. We weren't rushed in organising the event. Everything wa... See more
Company replied
My wishes were listened to & my expectations were met. I wasn’t pressured into doing anything l was unsure about & any questions were answered. I feel 100% happy & am sure l have made the right decisi... See more
Company replied
The person who assisted us was clear and concise. She moved quickly through the things we knew and understood and spent longer explaining the things we weren't so sure about. WE didn't feel rushed or... See more
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4.7
Excellent
6K reviews
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Simple booking process
The online process of booking a pre-arranged funeral was easy and comparing prices with competitors for Coop members was competitive.
July 15, 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Alistair,
Thank you for taking the time to leave us a review.
We're pleased to hear that you found our online funeral plan process easy to use and that, as a Co-op member, you found our plans to be competitively priced. We appreciate your kind feedback.
Thank you for choosing Co-op Funeralcare.
Take care, ^Elan
Fiona (hedge end branch) helped us to…
Fiona (hedge end branch) helped us to put together the perfect send off for our dad.she guided us through every aspect the process ,I had never arranged a funeral before everyone was so helpful and patient and kind .would highly recommend.
June 9, 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Irene,
We're pleased to hear that Fiona and the team at our Hedge End Branch were able to guide you through arranging your dad's funeral with such kindness, patience and care. We understand that arranging a funeral for the first time can feel overwhelming, so it's wonderful to know you felt supported throughout the process.
Take care,
^Elan
Friendly and professional service
Friendly and professional service. Everything explained in detail, exactly as we wanted
July 13, 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Sandra, Thank you for taking the time to leave us a review.
We're delighted to hear that you received friendly and professional service, and that everything was explained clearly and in detail. It's wonderful to know that your experience was exactly as you wanted.
Thank you for choosing Co-op Funeralcare.
Take care, ^Elan
Professional polite and helpful in…
Professional polite and helpful in setting up funeral plan. Would recommend to other people looking for similar service.
July 13, 2026
Unprompted review
Reply from Co-op Funeralcare
Thank you for your kind words, Les. I'm delighted to hear we could provide a polite and professional service, and be helpful in setting up your plan
^Mike
Great service
The information I received was explained in a way that was easy to understand,I chose a plan that was right for me the gentleman who sold me the plan gave me plenty of time to think about it answered all my questions in great detail i am very happy with the service i received would recommend to family and friends.
July 15, 2026
Unprompted review
Reply from Co-op Funeralcare
Your recommendation to friends and family is appreciated, thank you so much! I'm pleased you were able to choose the plan that worked for you and that you're happy with the service you received
^Mike
Simple to understand and transparent
Simple to understand and transparency throughout. Up front costs and interest free payments over 12 months makes the plans accessible and easy.
Real peace of mind.
I also have to mention the estate planning service which is astoundingly good and a MUST if you want your wishes followed.
July 22, 2026
Unprompted review
Reply from Co-op Funeralcare
Thank you for this, Stuart. I'm really happy we could provide some peace of mind
^Mike
Friendly staff
Friendly staff. Explained everything I needed to know. Eay to set up.my funeral plan.
July 16, 2026
Unprompted review
Reply from Co-op Funeralcare
Thank you, Sharron. I'm glad to hear everything was explained clearly and you had a pleasant experience with our friendly staff 💙
Have a nice day!
^Mike
Please don’t use this company
Please don’t use this company. I paid £900 on 24 April 2026 for my relative’s funeral before realising there were sufficient funds in her bank Acct and that Nat West would pay them when presented with the funeral company’s invoice. I explained this to the coop who advised no problem, gave me the invoice and said they would reimburse me for my payment asap. The funeral was on 15 May 2026. It is now 21 July annd after about a hundred e mails back and forth reassuring me they will refund - they still have not done so with different excuses every time. The last one being today asking me to confirm payments made? It is hard to get them to answer the phone and they will not provide the name or contact details of someone senior at head office for me to liaise with. I think the company is very poorly run and dishonest to be frank and therefore would strongly suggest to using an alternative. It’s a stressful time and you want honesty, diligence and kindness.
July 21, 2026
Unprompted review
Awful staff and service at Coop…
Awful staff (esp Debbie!) and service at Coop Littlehampton Funeralcare. Can you imagine promising a family they could carry the coffin, only to revoke it? Can you imagine exploiting a vulnerable daughter? Who do these people think they are? Morally repulsive. I'm sure the national press will take an interest after their own CEO left due to bullying in recent months. Awful!
July 20, 2026
Unprompted review
Reply from Co-op Funeralcare
Hello Jacob, thank you for taking to share you experience with us. I am sorry to hear this, at such an already distressing time for you and your family. Please get in touch with our team if you would like to discuss this in more detail: funeral.clientrelations@letsco-operate.com ^Take care, Becs
Organising lady was excellent
Organising lady was excellent, serious when required but kept the session pleasant and relatively light hearted.QQQ
July 17, 2026
Unprompted review
Reply from Co-op Funeralcare
Thank you for your wonderful feedback. We're so glad to hear that the organiser created a pleasant and balanced experience for you. ^Aidan
Could not of received better care
Could not of received better care . Our loved one was so obviously well cared for as was the whole family. Our loved one had pre arranged and paid for his funeral which made everything so much less stressful at such an emotional time . Paul and Amanda both offered lots of support and guided us with comparison and empathy at all times. Could not fault any part of the service that was given at all times.
Thank you to all the staff team who so very obviously took great care of our loved one .
July 6, 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Lyn,
Thank you for taking the time to leave such a heartfelt review.
We're deeply grateful for your kind words. It means so much to know that your loved one was cared for with dignity and compassion, and that your family felt supported throughout by Paul and Amanda. We're also pleased that the pre-arranged funeral plan helped to ease some of the stress during such an emotional time.
Thank you for placing your trust in Co-op Funeralcare.
Take care,
^Elan
Excellent Service From Co-op Funeral Plan
I decided to take out a Funeral Plan for my mum who has Alzheimer’s. I was a bit nervous about doing this as it’s a lot to think about. Matilda was very kind and helpful and took her time explaining all the options. It’s a relief knowing that something as important as a funeral will be taken care of when the time comes.
July 15, 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Alison, Thank you for taking the time to leave such a thoughtful review.
We're pleased to hear that Matilda was able to provide the kindness, patience and support you needed while arranging a funeral plan for your mum. We understand that these decisions can be difficult, so it's wonderful to know that she took the time to explain the options clearly and helped put your mind at ease.
Thank you for choosing Co-op Funeralcare.
Take care,
^Elan
We were met by a very pleasant adviser
We were met by a very pleasant adviser, everything explained thoroughly, taken through step by step. Enjoyable experience.
July 14, 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Steven, Thank you for taking the time to leave us a review.
We're delighted to hear that you had such a positive experience. It's wonderful to know that everything was explained clearly and that your adviser guided you through each step with care and professionalism.
Thank you for choosing Co-op Funeralcare.
Take care,
^Elan
OK if it's simple queries
Finally got to talk to someone who answered my queries....nut had to chase as the earlier promised callbacks did not happen
July 16, 2026
Unprompted review
Reply from Co-op Funeralcare
Hi David, thank you for taking the time to leave a review.
I'm pleased to hear that you were eventually able to speak with someone who could answer your queries. However, I'm sorry to hear that the promised callbacks didn't happen and that you had to chase for an update. I appreciate you sharing your experience and your feedback will help us improve our service.
^Take care, Becs
Clear,information
Clear,information, polite manner all questions answered
July 15, 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Rosina, Thank you for taking the time to leave us a review.
We're pleased to hear that you received clear information, polite support and that all your questions were answered. Providing guidance and reassurance is very important to us, and we appreciate your kind feedback.
Thank you for choosing Co-op Funeralcare.
Take care,
^Elan
Very straitforward
Very straitforward. The lady who dealt with me was very professional and friendly
July 15, 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Gordon,
Thank you for taking the time to leave us a review.
We're pleased to hear that you found the process straightforward and that our colleague provided professional and friendly support. Your kind feedback is greatly appreciated.
Thank you for choosing Co-op Funeralcare.
Best,
^Elan
Their front line representatives talk…
Their front line representatives talk with you,Which makes you feel relaxed.when you're preparing for you're finally journey,the one thing you don't want is to feel judged,On what plan you can afford,No worries,It was simple,And easy.
Thank you co.op.Sean
July 8, 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Sean, Thank you for taking the time to leave us such a kind review.
We're pleased to hear that our team made you feel relaxed and supported while arranging your plan. We understand how important it is to feel listened to and comfortable when making these decisions, and we're glad you found the process simple and straightforward.
Thank you for choosing Co-op Funeralcare.
Take care,
^Elan
It was so easy to buy a funeral…
It was so easy to buy a funeral plan,and now have peace of mind. Co-op recently dealt with the passing of my dear wife and did an excellent job.
July 17, 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Mr. Bennett, Thank you for taking the time to leave us such a thoughtful review.
We're pleased to hear that arranging your funeral plan was easy and has given you peace of mind. We're also grateful for your kind words about the care and support provided by our team during the loss of your dear wife.
Thank you for choosing Co-op Funeralcare and for placing your trust in us.
Take care,
^Elan
VERY GOOD SERVICE The liaison person was very friendly
The liaison person was very friendly, helpful and informative. She understood our needs very well. It made a very delicate ordeal a pleasant experience.
July 18, 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Alan, I'm so glad to hear your found our staff friendly, helpful and informative. Thank you for taking the time to leave us a kind review 💙 ^Take care, Michelle.
The lady who cone my funeral was very…
The lady who cone my funeral was very helpful and friendly
July 13, 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Miss. O'Hare,
Thank you for taking the time to leave us a review.
We're pleased to hear that the lady who helped you arrange your funeral plan was helpful and friendly. Providing clear guidance and support is very important to us, and we appreciate your kind feedback.
Thank you for choosing Co-op Funeralcare.
Take care,
^Elan
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