Co-op Funeralcare, Southchurch Drive, Clifton, Nottingham. Wonderful, kind, helpful. Thank you for your kindness - the whole team, Toni, Anja, Sheryl you were so kind and helpful. Anja Laidler,... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We contacted co-op Funeralcare in Eastcote to arrange my brothers funeral. From the moment we walked through the door there was a warm welcome. We weren't rushed in organising the event. Everything wa... See more
Company replied
My wishes were listened to & my expectations were met. I wasn’t pressured into doing anything l was unsure about & any questions were answered. I feel 100% happy & am sure l have made the right decisi... See more
Company replied
The person who assisted us was clear and concise. She moved quickly through the things we knew and understood and spent longer explaining the things we weren't so sure about. WE didn't feel rushed or... See more
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4.7
Excellent
6K reviews
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The lady that looked after mu husband &…
The lady that looked after mu husband & I was very thorough & informative & made us feel at ease. She made the whole process very good
July 23, 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Sandra,
We're pleased to hear that our colleague who supported you and your husband was thorough, informative and helped you feel at ease throughout the process. Providing clear guidance and reassurance is very important to us, and we're glad your experience was a positive one.
All the best, ^Elan
The member of staff was very helpful in…
The member of staff was very helpful in arranging our funerals and made the process relaxing and informative providing us with the choices and costs of the funerals
July 22, 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Gordon,
We're pleased to hear that our colleague made arranging your funerals a relaxing and informative experience. Providing clear information about the choices available and associated costs is very important to us, and we're glad you felt supported throughout the process.
Take care, ^Elan
Eerything seemed to be organised…
Eerything seemed to be organised efficiently and a query about one aspect was dealt with immedistely
July 24, 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Jim, Thank you for taking the time to leave us a review.
We're pleased to hear that everything was organised efficiently and that your query was dealt with promptly. We appreciate your kind feedback and are glad we could provide the support you needed.
Take care, ^Elan
Was a lovely gentleman who helped us…
Was a lovely gentleman who helped us brilliantly
July 20, 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Cheryl,
Thank you for taking the time to leave us a review.
We're delighted to hear that the staff member who helped you provided such excellent support.
Thank you for choosing Co-op Funeralcare.
Take care,
^Elan
The process was straightforward easy to…
The process was straightforward easy to understand
July 25, 2026
Unprompted review
Reply from Co-op Funeralcare
Hi David, Thank you for taking the time to leave us a review.
We're pleased to hear that you found the process straightforward and easy to understand. We appreciate your kind feedback.
Take care, ^Elan
It was quick and easy and I trust…
It was quick and easy and I trust co-op. The funeral action is taken where I live and I trust co-op to be honourable.
July 26, 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Lyn,
Thank you for taking the time to leave us a review.
We're pleased to hear that you found the process quick and easy. Knowing that you feel reassured that your arrangements will be carried out with care means a great deal to us.
Thank you for choosing Co-op Funeralcare.
Take care,
^Elan
I went with co-op funeral service… because it was quick and easy
I went with co-op funeral service because it was quick easy to organise. My husband organised his own funeral so I didn’t have to worry about it so I thought I’d do the same so my kids don’t have to worry about it. The service is fantastic didn’t take long at all and would recommend other people friends and family. I’ll give it a 10 out of 10. Absolutely fabulous staff are great as well especially Claire, she is lovely. X
July 23, 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Pat, Thank you for taking the time to leave such a lovely review.
We're delighted to hear that arranging your funeral plan was quick and straightforward, and that it has given you peace of mind knowing your children won't have to worry about making those arrangements in the future. It's also wonderful to know that Claire provided such friendly and supportive service and helped make the process so positive.
Take care, ^Elan
Very easy to do it on line
July 21, 2026
Unprompted review
Reply from Co-op Funeralcare
Hello Barbara, thank you for your review. We're so glad that you found it very easy to do everything online.
^Best Wishes, Simon
Excellent service
Very good from first enquiry to getting a home visit to discuss options
July 20, 2026
Unprompted review
Reply from Co-op Funeralcare
Hi, thank you for your review. We're so pleased that you received a good service from first enquiry to getting a home visit.
^Best Wishes, Simon
Good price plan with reputable Co-op
I found the staff very helpful when I called into my local Co op Funeralcare. They were very informative so I completed the form online which was simple and easy to do. The price was very competitive compared to other providers so I am very happy to have peace of mind for myself and my family. I would recommend this company with no hesitation.
July 24, 2026
Unprompted review
Reply from Co-op Funeralcare
Hello Sheila, thank you for your kind review. We're so glad that you found the staff at your local branch helpful and informative when you called in. It's wonderful that this made completing the form online simple and easy to do and we're pleased that our competitive price has given you and your family total peace of mind - we truly appreciate your recommendation.
^Best Wishes, Simon
welcoming and warm staff
July 20, 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Janis, we're so pleased you found our staff so warm and welcoming - thank you for your lovely review!
^Best Wishes, Simon
The representative who dealt with my…
The representative who dealt with my case was professional, friendly and very helpful, made sure I understood all the aspects of the plan, I would recommend co-op with my friends and family.
July 24, 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Carroll, thank you for your lovely review. We're so glad that our representative was professional, friendly and helpful when making sure you understood all aspects of your plan. It's wonderful that you had such a positive experience and we truly appreciate your recommendation to your friends and family. Thanks again!
^Best Wishes, Simon
Warm straightforward comfortable
Donna
Was absolutely fantastic had so much interest in both of us
Dealt with our needs and what we wanted with straight forward clear understanding of the plan we wanted the experience was lovely comfortable with no sadness at all
Would recommend Donna and her team
July 24, 2026
Unprompted review
Reply from Co-op Funeralcare
Hello Alan, thank you for your great review. We're so glad that you found Donna so fantastic and that she took such a genuine interest in both of you. It's wonderful that she understood your needs so clearly and created a lovely, comfortable experience - we truly appreciate your recommendation of Donna and her team.
^Best Wishes, Simon
Me and my husband took a funeral plans…
Me and my husband took a funeral plans John the advisor was excellent from start to finish he explained everthing that was included in the plans and took his time going over everthing
July 23, 2026
Unprompted review
Reply from Co-op Funeralcare
Hello and thank you for your review. We're so glad that John was such an excellent advisor from start to finish when you and your husband took out your funeral plans. It's wonderful that he took his time going over everything so you both knew exactly what was included. We appreciate your kind words.
^Best Wishes, Simon
An amazing lady came to our home and…
An amazing lady came to our home and explained everything to us.
This lady listened to what we wanted and made the process easier for us.
July 22, 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Linda, thank you for your review. We're so glad that our colleague came to your home and listened to exactly what you wanted. It's wonderful that her clear explanations made the process so much easier for you.
^Best Wishes, Simon
Well worth a visit to receive sensitive help.
On such a sensitive and personal subject, it was good to have such an understanding man. He took his time, considering the many times he must do these interviews, and personalised it for me. I would definitely recommend The Co-0p to friends. Emilio Ray was my interviewer.well
July 24, 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Patricia, thank you so much for your review. We're so glad that you found Emilio to be so understanding during such a difficult time. It's wonderful that he took his time to personalise the experience for you and we truly appreciate your kind recommendation to your friends.
^Best Wishes, Simon
Very friendly and helpful
Very friendly and helpful. Explained everything fully making it easy to make a decision. Competitive in price and because I have used Co op funeralcare before I know I can trust them.
July 21, 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Suzi, thank you for your review. We're so glad that you found our team very friendly and helpful when explaining everything fully to make your decision. It's wonderful to hear that you found our price competitive and we're incredibly grateful for your continued trust in us based on your past experience, that really means a lot!
^Best Wishes, Simon
Very easy to talk to
Very easy to talk to, helpful and informative. Got exactly what I wanted at a great price.
July 24, 2026
Unprompted review
Reply from Co-op Funeralcare
Hello Janet, thank you for your great review. We're so glad that you found our team very easy to talk to, helpful and informative. It's wonderful to hear that you got exactly what you wanted and at a great price too!
^Best Wishes, Simon
Was easy to arrange,lady was very…
Was easy to arrange,lady was very friendly & listened to what I had to say,was treated with respect,
July 23, 2026
Unprompted review
Reply from Co-op Funeralcare
Hello Sarah, thank you for your review. We're so glad that you found everything easy to arrange and that our colleague was so very friendly and attentive to everything you had to say. It truly means the world to us that you were treated with such care and respect throughout the process.
^Best Wishes, Simon
Didn’t find it easy
The communication was disjointed between sales and policy planner. It wasn’t an easy process, my Nan and I found the conversation with the sales woman stressful and there were points in the conversation that she was rude.
July 24, 2026
Unprompted review
Reply from Co-op Funeralcare
Hello Carrie, thank you for taking the time to leave a review.
I'm sorry to hear that you and your Nan didn't find the process easy and that the communication between teams felt disjointed. I appreciate that discussing a funeral plan can feel overwhelming, so it's disappointing to hear that parts of the experience left you feeling stressed.
I'll share your feedback with relevant teams to be looked into, but in the meantime if you'd like to discuss this further, please contact us at: www.coop.co.uk/funeralcare/contact-us
^Take care, Becs
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