Consumer Tax Advocate Reviews 

Reply from Consumer Tax Advocate

Jun 8, 2023

Thank you for your wonderful review! We're thrilled to hear that Cynthia provided you with fantastic service. Her knowledge, kindness, and support truly exemplify the level of service we strive for. We are delighted to have played a part in your successful outcome. Thank you for choosing our company and for your kind words of gratitude.

Megan

Reply from Consumer Tax Advocate

Jun 8, 2023

Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience or frustration you may have experienced. We understand that waiting for updates and information since January has been disappointing.

We want to emphasize that the timelines for receiving funds and updates from the IRS regarding the ERC credit are unfortunately out of our control. While we strive to provide timely information and updates, the IRS processing times can vary significantly, leading to delays in disbursing funds and providing updates to applicants.

However, we want to assure you that your case has been approved and submitted, and we are also eagerly waiting to hear back from the IRS. Please understand that we have a vested interest in your success, as we do not receive payment unless our clients do.

We genuinely appreciate your patience during this process. We understand that waiting can be frustrating, and we apologize for any lack of communication that may have exacerbated the situation. Please rest assured that our team is actively monitoring your case and will provide updates as soon as we receive them from the IRS.

If you have any further questions or concerns, please don't hesitate to reach out to us directly. We are committed to addressing your needs and ensuring your satisfaction. Carter who is one of our managers will be calling you right away.

Thank you again for your feedback, and we appreciate your understanding as we work diligently on your behalf.

Megan

Reply from Consumer Tax Advocate

Jun 8, 2023

Thank you so much for the review and just taking the time to do so. We really appreciate it and are glad to be of help!

Megan

Reply from Consumer Tax Advocate

Jun 7, 2023

Thank you so much for your review. We strive to be there when our clients need it. Thank you for being there for your community.

Megan

Reply from Consumer Tax Advocate

Jun 7, 2023

Thank you so much for sharing your positive experience with us. We are delighted to hear that your experience was very good, and we appreciate your kind words about your representative, Kara. She takes great pride in providing detailed explanations and guiding clients through the process of completing the ERC application accurately.

At Consumer Tax Advocate, we strive to ensure that our clients have a smooth and successful experience. We understand that navigating the ERC application process can be complex, and we are committed to providing the necessary guidance and support to help our clients complete it correctly.

We will make sure to pass along your compliments to Kara, as it will undoubtedly motivate her to continue delivering exceptional service. If you have any further questions or need assistance in the future, please do not hesitate to reach out. We are here to help.

Thank you once again for choosing us as your trusted partner in the ERC application process. We appreciate your feedback and look forward to serving you in the future.

Megan

Reply from Consumer Tax Advocate

Jun 7, 2023

Thank you so much for your kind words, we really appreciate it. We want to thank you for serving your community during the hard times we all went through..

Megan

Reply from Consumer Tax Advocate

Jun 7, 2023

Thanks so much for the review and taking the time to get on here and do it :)
I let Randy know about it and you made him smile. Thank you for staying open and serving your community in the tough time, you're industry is a tough one at that!

Megan

Reply from Consumer Tax Advocate

Jun 7, 2023

Thank you so much for the kind words and taking the time to review our services.

Megan

Reply from Consumer Tax Advocate

Jun 7, 2023

Thank you so much for the review and taking the time, we do try out best to do the best. Thanks again!!

Megan

Reply from Consumer Tax Advocate

Jun 7, 2023

We appreciate you taking the time to share your review, and we understand your concerns regarding the calculations and the exclusion of Quarter 1 and Quarter 2 of 2021 from the calculations. We would like to provide you with a detailed explanation of what transpired in your case.

Upon reviewing your specific situation, we found that your business had availed itself of the second round of the Paycheck Protection Program (PPP). As you may be aware, the forgiveness period for the second round of PPP loans was set at 24 weeks. To ensure full compliance with the IRS ERC program, we had to exclude all wages paid during that period, including those in Quarter 1 and Quarter 2 of 2021.

We understand that you provided us with payroll information for all quarters, and we sincerely appreciate your cooperation. However, as your trusted advisors, it is our responsibility to ensure that your business is safeguarded against any potential mistakes that could arise. By following the prescribed guidelines and excluding the relevant wages, we can assure you that we are maintaining the utmost compliance with the IRS ERC program.

While there may be companies out there that choose to file for the credit in its entirety for their own financial gain, we prioritize your business's long-term success and adherence to regulations. Our commitment to your satisfaction and the accuracy of our services remains unwavering.

We genuinely thank you for your feedback, as it allows us to continuously improve our processes and communication. We also want to express our gratitude for your resilience in keeping your business operational and supporting your employees during these challenging times.

If you have any further questions or concerns, please do not hesitate to reach out to us. We are here to support you every step of the way. Thank you again for your review and for entrusting us with your ERC needs.

Doug

Reply from Consumer Tax Advocate

Updated Jun 7, 2023

Thank you for sharing your wonderful feedback about our teammate Matthew. We greatly appreciate your positive comments about his detailed explanations and responsiveness to your numerous questions.

We are incredibly proud to have Matthew as a part of our team. His dedication and commitment to providing excellent service to our clients is truly commendable. We're glad to hear that he has been working diligently on your behalf.

Your kind words not only motivate Matthew but also reinforce our team's belief in delivering exceptional customer service. We're grateful for the opportunity to assist you and for your trust in our services.

If there's anything else we can do to support you, please don't hesitate to let us know. Thank you again for your glowing review, and we look forward to continuing to serve you.

Megan

Reply from Consumer Tax Advocate

Jun 7, 2023

Thank you so much for taking the time to review us here. You guys are awesome!

Megan

Reply from Consumer Tax Advocate

Jun 7, 2023

Hi there, we may have jumped the gun on your review a bit here but hope that your experience with Evelyn was amazing! She is one of our best. It looks like you are about a month and a few days in with us here since your file was sent to IRS, and the IRS has been taking anywhere from 3-6 months to provide the credits via a check for each quarter. Your account is approved and sitting at the government, fingers crossed your name is pulled next :)

Megan

Reply from Consumer Tax Advocate

Jun 7, 2023

Thank you for sharing your feedback with us. We appreciate your honest review and are pleased to hear that the overall process was relatively easy for you. We understand the effort it takes to gather and submit multiple documents, and we're glad to know that the reward was worth it.

We also wish it did not take 7 months :) While we strive to provide timely service to our clients, it's important to note that the IRS plays a significant role in the overall timeline. Unfortunately, their processing times can sometimes be slower than anticipated, leading to delays beyond our control.

If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out. Thank you again for choosing us as your ERC specialists, and we remain committed to providing you with the best possible service.

Megan

Reply from Consumer Tax Advocate

Jun 7, 2023

Hi there, we are also extremely excited for this to be closed for you. Timing is around 6 months so you are right about there!! Thank you so much for serving your community during the hard time.

Megan

Reply from Consumer Tax Advocate

Jun 7, 2023

Thank you so much, we strive for these kind of reviews. :) You all are awesome.

Megan

Reply from Consumer Tax Advocate

Jun 7, 2023

Thank you so much, I let Evelyn know and she told me you were awesome to work with :)

Thanks for taking the time out of your busy schedule to leave this review!!

Megan

Reply from Consumer Tax Advocate

Jun 7, 2023

Thank you for the review and taking the time to do so. Reviewing your file tells me you are very close to receiving your credits. Everything is in and approved. For some reason people who filed in the month you did have been taking the longest for the IRS to wrap up. Fingers crossed you are next and we look forward to another amazing review :)

Megan

Reply from Consumer Tax Advocate

Jun 7, 2023

30 minutes? It should be about 10... Just kidding :) Cambria is awesome and when I shared your review with her she let me know it was great working with you. Thank you for taking the time to leave this review, it means a lot. Thank you for doing the hard thing and staying open and supporting your employees during the tough times!

Megan

Reply from Consumer Tax Advocate

Jun 7, 2023

Thank you for expressing your concerns about the timeline and perceived lack of responsiveness. We understand your frustration and want to express that we are at the mercy of the IRS timelines when it comes to processing tax credits.

First and foremost, we want to clarify that it is impossible for us to scam you. We do not charge any upfront fees for our services. Our payment structure is based on contingency, meaning we only receive compensation if and when you receive the tax credit. Our interests are aligned with yours, when you wait for months so do we.

We sincerely apologize if there has been any miscommunication regarding the estimated timeline for receiving your tax credit. It's important to note that each case is unique, and the processing time can vary significantly. Unfortunately, delays can occur due to various factors beyond our control, and we understand how frustrating this can be.

Regarding the difficulties in reaching us, we apologize for any inconvenience caused. I have researched your file and call log and do not see any calls from your numbers on file. Your satisfaction is our top priority, and we are committed to resolving any outstanding issues promptly.

Please rest assured that our team is diligently monitoring the progress of your case and doing everything within our power to expedite the process. We will make every effort to keep you informed of any updates or changes along the way.

We appreciate your patience and understanding during this time. If there is anything else we can do to assist you or if you have any further questions, please don't hesitate to reach out to us directly. We value your trust, and we are committed to ensuring your satisfaction.

Doug