Croyland Reviews 

1,106
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 201 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, extensive knowledge, and helpful, non-pressuring approach, making the car buying process effortless and enjoyable. Many highlight the exceptional customer service, noting how team members go above and beyond to ensure a smooth and stress-free experience from initial inquiry to vehicle handover, with clear explanations and efficient paperwork. However, some customers reported issues with vehicles after purchase, including underinflated tyres, an oil leak, or a timing chain snapping, raising concerns about product reliability.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers praising specific individuals for their helpfulness... See more

Service

Reviewers highlight positive aspects of service, with many praising the professionalism and helpfulness of... See more

Product

Users describe positive interactions with the product, with many expressing happiness and satisfaction with... See more

User experience

People report positive experiences with user experience, describing it as seamless, smooth, and stress-free... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the professionalism and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve lost count how many times I’ve had a car through croyland now! Always deal with Jamie Burton, and I cant recommend him enough. Im someone who has no idea about cars and it’s nerve wracking to sit... See more

Company replied

Rated 5 out of 5 stars

Ben from Croyland motors top guy explained everything went through everything well pleased with his service and advice will definitely be coming back that’s why I gave him 5 stars Thanks again B... See more

Rated 5 out of 5 stars

A huge thank you to Ben Pagh, i appreciate all your help and time. I recently bought a car from Croylands and the experience was seamless from start to finish. The team was incredibly helpful witho... See more

Company replied

Rated 5 out of 5 stars

Thanks to Jamie and the team at Croylands when securing a recent used car deal. He was professional with good communications, delivering what was asked for. Car was as expected and prepared to a h... See more

Company replied


Company details

  1. Car Dealer

Written by the company

Croyland Car Megastore enjoys a regular supply of high quality, used vehicles from its sister company Grosvenor Contracts – the UKs largest independent contract hire company. These cars and vans have full service histories and have been serviced and maintained to the very highest standard. Come and see us at our Northamptonshire car supermarket, which spans six acres and is located on the Northampton Road in Rushden. Croyland Car Megastore has built up an outstanding reputation across Northamptonshire. For quality second hand cars you are sure to find the used car or second hand van you’re looking for.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,106)

204 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy process.

Good service, all paperwork completed without fuss. No pressure, quick easy process.

October 16, 2025
Unprompted review
Croyland logo

Reply from Croyland

Thank you for your review.

Rated 5 out of 5 stars

Brilliant!

We had a great experience buying a Peugeot e-208 from this garage. Jamie Waller was really helpful. We loved that there were no pushy sales techniques. A fair price was agreed for my old car in the part exchange, and we love our new car.
I specifically like how Jamie charged the electric car up to full so that we could see it's full range on the test drive; my sister has bought an EV from a different (not as good) garage before, and they did not fully charge up the EV for her test drive, and she was disappointed to see that the range wasn't what she was expecting. I like how this wasn't concealed from us by Croyland.

October 11, 2025
Unprompted review
Croyland logo

Reply from Croyland

Thank you very much for your review. We were pleased to help you with your electric 208.

Rated 1 out of 5 stars

The biggest scamers.Run away.

The biggest scamers. I have pickup a Toyota Corrola on 9 Sep 2025 from them. After I have driven for 2 days the car it start to show many hidden issues, CarMegastore made me lose 2 days telling me they will fix the problems but at the end they didn't agree to pay to fix the car. Now they don't want to take the car back.According to them they can not accept the car back. According to Customer Rigths 2015 I can return the car when I want in the first 14 days with or without a reason.I have good reason to return the car as she has safety issues and another problems that they cost around £4000 to be fixed according to Toyota Northampton Service. Megastore doesn't want to pay for the fix and they don't want to accept the car back. Never recommend this dealer when you see the name CarMegastore Croyland run as far as you can .

September 9, 2025
Unprompted review
Rated 5 out of 5 stars

Purchase experience.

Ben attended to me, he was absolutely brilliant, he made the entire purchase experience seamless and straightforward.

Many thanks Ben!

September 17, 2025
Unprompted review
Croyland logo

Reply from Croyland

Thank you for taking the time to leave a review.

Rated 5 out of 5 stars

Perfect car buying experience

My whole car buying experience was amazing thanks to the sales assistant Charlie. He took the time to actually listen to what I was looking for and went above and beyond to get the sale through. Credit to the company,

October 9, 2025
Unprompted review
Croyland logo

Reply from Croyland

Thank you for your review. We really appreciate it.

Rated 5 out of 5 stars

Lynn and all the team have been…

Lynn and all the team have been amazing. I had a slight issue with the car that needed to be addressed by Vauxhall. Not only did they promptly sort this. Lynn sorted a car being delivered to my workplace and my car collected. No quibbles or anything. On return of my car, again promptly sorted delivered back to my work place today. Amazing communication throughout and nothing was to much trouble. Really happy and very grateful to all the team involved. Thank you

October 8, 2025
Unprompted review
Croyland logo

Reply from Croyland

Thank you for taking the time to review your experience with us.

Rated 4 out of 5 stars

Overall great experience buying from…

Overall great experience buying from Croyland. Visits and test drive very informative. Picking up on the day had some nice touches that made it feel like buying a new car. Local to me, would definitely recommend

September 30, 2025
Unprompted review
Croyland logo

Reply from Croyland

Thank you for your review and recommendation

Rated 5 out of 5 stars

Great Service

Brilliant service from Ben meeting my expectations and talking me through the process, I have had a few cars of Croyland and have never been disappointed.
Great customer service.
Thanks guys.

October 5, 2025
Unprompted review
Croyland logo

Reply from Croyland

We appreciate you taking the time to leave a review.

Rated 5 out of 5 stars

Dan A

Dan A was excellent, very knowledgeable about the vehicle he was selling, very good experience with Croyland

September 8, 2025
Unprompted review
Croyland logo

Reply from Croyland

Thank you for your review. It's very much appreciated.

Rated 5 out of 5 stars

Croyland Daniel A

A great experience in buying for the 1st time from Croyland. Daniel Aspinall couldn't have been more helpful, from 1st enquiry to test drive then purchase. Very smooth transaction, great deal and highly recommended if you are in the market for some new wheels.

September 8, 2025
Unprompted review
Croyland logo

Reply from Croyland

Thank you for your review.

Rated 5 out of 5 stars

Charlie is great!

My whole car buying experience was amazing thanks to our sales assistant Charlie. We were able to explore all the cars we were interested in and picked one immediately after. There was no pressure, just helpful advice for what car was best suited to me. Even after I’d bought the car I was looked after well. I’m able to phone up or just show up and Charlie would go over and beyond to help me with my car. So glad I bought here!

September 16, 2025
Unprompted review
Croyland logo

Reply from Croyland

We appreciate you taking the time to leave a review.

Rated 5 out of 5 stars

Great service

Great service, great deal, no messing around. everything you want when buying a motor! Very happy.

Thanks Ben.

September 11, 2025
Unprompted review
Croyland logo

Reply from Croyland

Thank you for taking the time to leave a review. It's very much appreciated.

Rated 1 out of 5 stars

They are selling faulty cars !!

They are selling faulty cars !!!
The communication with them is so hard

September 20, 2025
Unprompted review
Croyland logo

Reply from Croyland

Thank you for your feedback. We’re sorry to hear about your experience and take concerns like this very seriously. To help us investigate and resolve the issue, please contact our Aftersales team directly at aftersales@croylandcarmegastore.co.uk with more details. We are committed to assisting you wherever we can and the opportunity to put things right

Rated 5 out of 5 stars

A great experience

A great experience, found the car we had been looking for, spoke with Dan who couldn’t. have been more helpful. Viewed car and went on a very good test drive. Agreed a deal and sorted. I can honestly say buying this car has been a really good experience from start to finish. Dan made it a great experience so Thank You. Also the coffee was very well received. Dave & Dianne

September 18, 2025
Unprompted review
Croyland logo

Reply from Croyland

We're pleased to read you had a great experience and Dan was able to help you with your recent car purchase. Thank you for leaving a review.

Rated 5 out of 5 stars

Very seamless process.

Very seamless process.
Ben was fantastic. Went out of his way to help.
Will use this service again

September 17, 2025
Unprompted review
Croyland logo

Reply from Croyland

Thank you for your recent review. We're please Ben was able to help!

Rated 1 out of 5 stars

Avoid at all costs!!

Avoid at all cost!!!
Had no end of problems with the car, bought it back in January 2025, hadn't even had it 3 days and the engine light came on, and still to this day this problem hasn't been resolved. I am sick of being fobbed off with them saying there's no found faults with the car "it drives fine". I have 3 young children and with an engine light that keeps coming on and off is really not safe and yet they still say there's nothing they can do, also claiming against my warranty for work they haven't even carried out is beyond a joke. Trying to call them about this is almost impossible, they never pick up the phone or make out they are busy in meetings so to ring back another time.
I have been to another RAC APPROVED garage that have given me a report to say that there is faults with my car so at the moment I will be taking matters further under the Consumer Rights Act 2015 to have this matter rectified.
Please stay away from this car place.

September 17, 2025
Unprompted review
Croyland logo

Reply from Croyland

Thank you for your feedback. We are sorry to hear about the difficulties you've experienced and understand how frustrating this situation must be, especially with the safety concerns you've raised. We now understand that you are in contact with our Aftersales team, and please be assured that Lynn is doing her utmost to resolve the matter to your satisfaction. We take all concerns seriously and are committed to working with you to find a resolution. If you have any further information or documentation you'd like to share, please feel free to email us at aftersales@croylandcarmegastore.co.uk

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look