This review confirms what others have experienced namely if you have a problem with the bag the company do not reply to your e mails. None of their customer service or even German direct dial numbers... See more
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See what reviewers are saying
Perfect size for a MacBook Air - very compact & lightweight. Love the zip pouch on the back for easy access to documents on the go; the interior padded laptop stowage with the 3 decent sized pouch... See more
Over the years, my Crumpler Mullet has served me very well. But as more cables, connectors, USB bits and bobs need to be carried around, I realised a bigger solution was needed and the Director's Cut... See more
I bought a £120 rolltop back pack from Crumpler UK but the stitching on the bottle holder failed. Following the instructions on their website I emailed multiple addresses with request for a repair/rep... See more
Company details
Information provided by various external sources
Crumpler is recognised as one of the worldwide leading brands in functional bags. We develop uncompromising, functional, design focused bags for every facet of urban life: from the classic, bike courier tested messenger bags, through to travel luggage and bags suited for leisure time and business. All Crumpler bags are hand made from premium materials and known for their long-lasting quality.
Contact info
Venloer Str. 301-303, 50823, Koeln, Germany
- 0049 221 94 99 54 10
- trustpilot@crumpler.co.uk
- crumpler.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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People also looked at
Great product and very quick delivery
Great product and very quick delivery. No charges to pay on delivery in UK.
Was sent the wrong product and then had…
Was sent the wrong product and then had to post the wrong product back and wait for a very long time for what I paid for not a great service the bags are okay though
excellent camera strap
good quality camera strap that fits new FujiFilm camera perfectly. Good price and postage and quick delivery.
Stylish quality bag! Been complimented already!
Stylish quality bag with lots of pockets as expected of Crumpler. Delivery from Netherlands took a bit longer to Uk than quoted, but I’ll be using this practical bag for years so no matter.
Love my new camera bag
Love my new camera bag - it arrived quickly and is perfect for all my camera kit.
Beware of the extra customs tax added
The bag was fantastic but the extra customs tax added £58 to this £190 back pack made this a very expensive birthday gift
The company got in touch with me and has kindly refunded the customs tax which I'm very grateful for. Thank you so much

Reply from Crumpler UK
Brilliant product - strong, lightweight and capacious!
Over the years, my Crumpler Mullet has served me very well. But as more cables, connectors, USB bits and bobs need to be carried around, I realised a bigger solution was needed and the Director's Cut has proved to be an ideal solution - strong, lightweight and weatherproof. Plus a Zippie pouch to keep cables in one place. The only suggestion I'd request is for a pocket to keep old-style business cards - but this case is a brilliant product!
If the photos/ video/ description on…
If the photos/ video/ description on Crumple's website had been more accurate, I'd probably have chosen a different bag, to be honest. There's nothing outright wrong with it, but it's a bit 'meh'.
Delivery on the other hand was astonishingly awful, right up to delivering it to a neighbour and not telling me, so I thought it was lost/ stolen for a week and spent hours trying to track it down.
My bag broke within a month and took 7…
My bag broke within a month and took 7 months to be replaced. Company not based in UK, but in Europe and impossible to deal with.
Excellent product delivered on time.
Secure and Handy
This bag is sleek and robust, fits my canon M50 well with its standard 45mm lens, but very tight with the 50mm lens (Any larger lens will not be possible).
The only downside is that it feels loose around my waist (28 inch). It would be great if they can shorten the belt even more but I just wear it across the shoulder now.
What a great product ideal for work and…
What a great product ideal for work and for my shopping
I love my new backpack
I love my new backpack, but a bit disappointed as one of the zips has fallen off, which I didn’t expect.

Reply from Crumpler UK
Excellent - as always
I have a number of Crumpler bags, one of my camera bags (about 20 years old) has been all over the world and is still in constant use. When I was looking for a day bag for walking my dog I therefore turned to Crumpler. As there are no longer any stores in the UK I ordered online. The bags (my husband wanted on too) arrived quickly and we are so pleased with them - the usual crumpler quality and thoughful design.
Excellent product (Dinky Di Messenger)
Excellent product (Dinky Di Messenger), the second I have owned (the first is still in use, I just wanted something newer and a change of colour).
Good customer support -when I experienced difficulties in arranging shipping- (the bag is distributed from the German branch/distributors for UK orders).
Supplies seemed erratic as the messenger bag I wanted would appear for a few days on-line and then sell out quickly (a good sign of popularity, not so good for me), a quick email to Crumpler and they provided me with a useful approximate date for their next restock/delivery of that particular bag, and that worked well.
Very happy with the bag, recycled materials, great finish, and uniquely Crumpler.
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