Crumpler UK Reviews 

310
TrustScore 2.5 out of 5

2.4

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Rated 1 out of 5 stars

This review confirms what others have experienced namely if you have a problem with the bag the company do not reply to your e mails. None of their customer service or even German direct dial numbers... See more

Rated 5 out of 5 stars

Perfect size for a MacBook Air - very compact & lightweight. Love the zip pouch on the back for easy access to documents on the go; the interior padded laptop stowage with the 3 decent sized pouch... See more

Rated 5 out of 5 stars

Over the years, my Crumpler Mullet has served me very well. But as more cables, connectors, USB bits and bobs need to be carried around, I realised a bigger solution was needed and the Director's Cut... See more

Rated 1 out of 5 stars

I bought a £120 rolltop back pack from Crumpler UK but the stitching on the bottle holder failed. Following the instructions on their website I emailed multiple addresses with request for a repair/rep... See more

Company details

  1. Bags and Luggage Store

Information provided by various external sources

Crumpler is recognised as one of the worldwide leading brands in functional bags. We develop uncompromising, functional, design focused bags for every facet of urban life: from the classic, bike courier tested messenger bags, through to travel luggage and bags suited for leisure time and business. All Crumpler bags are hand made from premium materials and known for their long-lasting quality.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

310 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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2.4

All reviews

(310)

3 reviews in the last 12 months

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Rated 5 out of 5 stars

Beware of the extra customs tax added

The bag was fantastic but the extra customs tax added £58 to this £190 back pack made this a very expensive birthday gift

The company got in touch with me and has kindly refunded the customs tax which I'm very grateful for. Thank you so much

June 2, 2021
Crumpler UK logo

Reply from Crumpler UK

Hello Margaret,

I'm sorry to hear that you had to pay extra customs tax, this shouldn't be the case!

We will write you a seperate message via email to find a solution for this.

Regards
CRUMPLER Customer Service

Rated 5 out of 5 stars

Brilliant product - strong, lightweight and capacious!

Over the years, my Crumpler Mullet has served me very well. But as more cables, connectors, USB bits and bobs need to be carried around, I realised a bigger solution was needed and the Director's Cut has proved to be an ideal solution - strong, lightweight and weatherproof. Plus a Zippie pouch to keep cables in one place. The only suggestion I'd request is for a pocket to keep old-style business cards - but this case is a brilliant product!

May 4, 2021
Rated 2 out of 5 stars

If the photos/ video/ description on…

If the photos/ video/ description on Crumple's website had been more accurate, I'd probably have chosen a different bag, to be honest. There's nothing outright wrong with it, but it's a bit 'meh'.
Delivery on the other hand was astonishingly awful, right up to delivering it to a neighbour and not telling me, so I thought it was lost/ stolen for a week and spent hours trying to track it down.

April 30, 2021
Rated 4 out of 5 stars

Secure and Handy

This bag is sleek and robust, fits my canon M50 well with its standard 45mm lens, but very tight with the 50mm lens (Any larger lens will not be possible).

The only downside is that it feels loose around my waist (28 inch). It would be great if they can shorten the belt even more but I just wear it across the shoulder now.

April 1, 2021
Rated 4 out of 5 stars

I love my new backpack

I love my new backpack, but a bit disappointed as one of the zips has fallen off, which I didn’t expect.

March 27, 2021
Crumpler UK logo

Reply from Crumpler UK

Hello,

we're sorry to hear that there was problem with the backpack. Could you please send us a picture of the defect to repair@crumpler.de? Thanks a lot!

Kind Regards
CRUMPLER Customer Service

Rated 5 out of 5 stars

Excellent - as always

I have a number of Crumpler bags, one of my camera bags (about 20 years old) has been all over the world and is still in constant use. When I was looking for a day bag for walking my dog I therefore turned to Crumpler. As there are no longer any stores in the UK I ordered online. The bags (my husband wanted on too) arrived quickly and we are so pleased with them - the usual crumpler quality and thoughful design.

March 15, 2021
Rated 5 out of 5 stars

Excellent product (Dinky Di Messenger)

Excellent product (Dinky Di Messenger), the second I have owned (the first is still in use, I just wanted something newer and a change of colour).
Good customer support -when I experienced difficulties in arranging shipping- (the bag is distributed from the German branch/distributors for UK orders).
Supplies seemed erratic as the messenger bag I wanted would appear for a few days on-line and then sell out quickly (a good sign of popularity, not so good for me), a quick email to Crumpler and they provided me with a useful approximate date for their next restock/delivery of that particular bag, and that worked well.
Very happy with the bag, recycled materials, great finish, and uniquely Crumpler.

March 8, 2021

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