Crumpler UK Reviews 

310
TrustScore 2.5 out of 5

2.4

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Rated 1 out of 5 stars

This review confirms what others have experienced namely if you have a problem with the bag the company do not reply to your e mails. None of their customer service or even German direct dial numbers... See more

Rated 5 out of 5 stars

Perfect size for a MacBook Air - very compact & lightweight. Love the zip pouch on the back for easy access to documents on the go; the interior padded laptop stowage with the 3 decent sized pouch... See more

Rated 5 out of 5 stars

Over the years, my Crumpler Mullet has served me very well. But as more cables, connectors, USB bits and bobs need to be carried around, I realised a bigger solution was needed and the Director's Cut... See more

Rated 1 out of 5 stars

I bought a £120 rolltop back pack from Crumpler UK but the stitching on the bottle holder failed. Following the instructions on their website I emailed multiple addresses with request for a repair/rep... See more

Company details

  1. Bags and Luggage Store

Information provided by various external sources

Crumpler is recognised as one of the worldwide leading brands in functional bags. We develop uncompromising, functional, design focused bags for every facet of urban life: from the classic, bike courier tested messenger bags, through to travel luggage and bags suited for leisure time and business. All Crumpler bags are hand made from premium materials and known for their long-lasting quality.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

310 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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2.4

All reviews

(310)

3 reviews in the last 12 months

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Rated 5 out of 5 stars

Lovely bag

Lovely bag, delivered as described. Have owned many Crumplers and all have been great and lasted forever. Will buy again.

November 14, 2021
Rated 1 out of 5 stars

Terrible customer service

Not delivered
No responses to my communications
No refund
Will need to reclaim money via credit card

October 17, 2021
Crumpler UK logo

Reply from Crumpler UK

Hello David,

I'm sorry to hear that there was a problem with your delivery. According to DHL the parcel has been rejected and is now on the way back to our warehouse.

We will contact you via email to sort this out asap.

Regards
CRUMPLER Customer Service

Rated 4 out of 5 stars

Great bags, but a shady shipping charge policy.

Great bags. I've had several, and never been disappointed. Well built, good materials, and very well designed for both looks and functionality.

Where I have been disappointed is the sharp practise in imposing shipping charges. The price of my bag came in at just 5p under "Free Shipping for orders over £100' threshold. So, I added a £4.90 key ring to the order to tip it over. But no. "We cannot ship that item to your country" came the message. So I swallowed the £6.00 shipping on the bag.

But wait. Puzzled as to why a simple keyring could not be shipped to the UK, I then tried to order the keyring separately. It turns out that they were, in fact, quite happy to send it here - with its own £6.00 shipping fee, of course.

So, Crumpler. Either make your "Free Shipping"offers in good faith, and honour customers' efforts to increase their orders to take advantage, or just bin it and charge a standard fee on every order.

Nice bags, though.

September 9, 2021
Crumpler UK logo

Reply from Crumpler UK

Hi Martin,

thank you for your recent purchase with us. We are sorry to hear about your issue which should not have occured. Our IT team will investigate this issue further. We have reimbursed the shipping fees to you.

Your Crumpler Team

Rated 5 out of 5 stars

Really pleased with this Crumpler bag…

Really pleased with this Crumpler bag for my Fuji X Pro2. It fits in neatly with anything from a 14mm up to 50mm lens attached. I’ve several of the Crumpler bags and impressed with each of them. They are all great value for money, and highly protective..

August 21, 2021
Rated 3 out of 5 stars

Good product, hopeless delivery

Delivery time was supposed to be 2-4 days. After a week we’d heard nothing. Our emails to Crumpler got no response. Then out of the blue the bag was delivered, despite the online tracker continuing to say it hadn’t been processed.

This was a birthday present, so the confusion over delivery times was pretty annoying

August 13, 2021
Rated 5 out of 5 stars

Crumpler provide such good quality bags…

Crumpler provide such good quality bags that we only considered Crumpler for a new camera bag - gift for my wife. The old Crumpler bag is still functioning well and has been on many foreign trips but the new one is bigger for longer lens' etc. Well done Crumpler it's great.

August 10, 2021
Rated 5 out of 5 stars

Another great product

High quality, smart & durable. As in other Crumpler bags, looks smart enough for Business Class, yet functional enough for a trekking holiday (when permitted again) in the Andes. Delivered to UK within 10 days of order.

August 1, 2021
Rated 5 out of 5 stars

Good Design, well made

I have always loved Crumpler products and this tiny camera pouch is no exception, well made and a good design I can carry my new Canon 740 anywhere. As usual, this Crumpler product doesn't disappoint.

July 31, 2021
Rated 2 out of 5 stars

What a faff about

What a faff about. I ended up having to pay import tax, crumpler gave me to cashback for it but added about a week to delivery time. The product is just "ok" I seem to be missing a strap.

July 25, 2021
Crumpler UK logo

Reply from Crumpler UK

Hello David,

I'm sorry to hear that there is a problem with your item. We just wrote you an email regarding this case to solve it asap.

Regards,
CRUMPLER customer service

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