This review confirms what others have experienced namely if you have a problem with the bag the company do not reply to your e mails. None of their customer service or even German direct dial numbers... See more
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See what reviewers are saying
Perfect size for a MacBook Air - very compact & lightweight. Love the zip pouch on the back for easy access to documents on the go; the interior padded laptop stowage with the 3 decent sized pouch... See more
Over the years, my Crumpler Mullet has served me very well. But as more cables, connectors, USB bits and bobs need to be carried around, I realised a bigger solution was needed and the Director's Cut... See more
I bought a £120 rolltop back pack from Crumpler UK but the stitching on the bottle holder failed. Following the instructions on their website I emailed multiple addresses with request for a repair/rep... See more
Company details
Information provided by various external sources
Crumpler is recognised as one of the worldwide leading brands in functional bags. We develop uncompromising, functional, design focused bags for every facet of urban life: from the classic, bike courier tested messenger bags, through to travel luggage and bags suited for leisure time and business. All Crumpler bags are hand made from premium materials and known for their long-lasting quality.
Contact info
Venloer Str. 301-303, 50823, Koeln, Germany
- 0049 221 94 99 54 10
- trustpilot@crumpler.co.uk
- crumpler.co.uk
No recent history of asking for reviews
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Hasn’t replied to negative reviews
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great looking, well made & does the job
my bag arrived pretty quickly, it is great looking, well made & does the job
Good and fast service
Lovely bag
Lovely bag, delivered as described. Have owned many Crumplers and all have been great and lasted forever. Will buy again.
Fantastic commuter backpack with loads…
Fantastic commuter backpack with loads of room for laptop and gym kit
Crumpler Camera Bags
Best quality and value camera bags I've ever owned and I've owned a few
i think it is way to small.,.and look…
i think it is way to small.,.and look bigger on pictures
Terrible customer service
Not delivered
No responses to my communications
No refund
Will need to reclaim money via credit card

Reply from Crumpler UK
Just perfect sized bag for my camera to…
Just perfect sized bag for my camera to keep it safe and yet not be too bulky when out and about. I love the blue colour it goes with most outdoor coats I wear and it’s well designed with room for mobile phone too.
Excellent product
This is my second bag from Crumpler
This is my second bag from Crumpler. I bought it, exactly the same model / Delight 6000, because the first one was my perfect companion for almost 10years ...
Great bags, but a shady shipping charge policy.
Great bags. I've had several, and never been disappointed. Well built, good materials, and very well designed for both looks and functionality.
Where I have been disappointed is the sharp practise in imposing shipping charges. The price of my bag came in at just 5p under "Free Shipping for orders over £100' threshold. So, I added a £4.90 key ring to the order to tip it over. But no. "We cannot ship that item to your country" came the message. So I swallowed the £6.00 shipping on the bag.
But wait. Puzzled as to why a simple keyring could not be shipped to the UK, I then tried to order the keyring separately. It turns out that they were, in fact, quite happy to send it here - with its own £6.00 shipping fee, of course.
So, Crumpler. Either make your "Free Shipping"offers in good faith, and honour customers' efforts to increase their orders to take advantage, or just bin it and charge a standard fee on every order.
Nice bags, though.

Reply from Crumpler UK
Really pleased with this Crumpler bag…
Really pleased with this Crumpler bag for my Fuji X Pro2. It fits in neatly with anything from a 14mm up to 50mm lens attached. I’ve several of the Crumpler bags and impressed with each of them. They are all great value for money, and highly protective..
Good product, hopeless delivery
Delivery time was supposed to be 2-4 days. After a week we’d heard nothing. Our emails to Crumpler got no response. Then out of the blue the bag was delivered, despite the online tracker continuing to say it hadn’t been processed.
This was a birthday present, so the confusion over delivery times was pretty annoying
Crumpler provide such good quality bags…
Crumpler provide such good quality bags that we only considered Crumpler for a new camera bag - gift for my wife. The old Crumpler bag is still functioning well and has been on many foreign trips but the new one is bigger for longer lens' etc. Well done Crumpler it's great.
Another great product
High quality, smart & durable. As in other Crumpler bags, looks smart enough for Business Class, yet functional enough for a trekking holiday (when permitted again) in the Andes. Delivered to UK within 10 days of order.
Good Design, well made
I have always loved Crumpler products and this tiny camera pouch is no exception, well made and a good design I can carry my new Canon 740 anywhere. As usual, this Crumpler product doesn't disappoint.
What a faff about
What a faff about. I ended up having to pay import tax, crumpler gave me to cashback for it but added about a week to delivery time. The product is just "ok" I seem to be missing a strap.

Reply from Crumpler UK
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