Cyber.Bet 

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Rated 1 out of 5 stars

I have an account as an affiliate to promote the brand. Asked for a withdrawal and it is pending since October. Contacted them via email, also tried to reach the affiliate manager and didn´t get any r... See more

Rated 1 out of 5 stars

They typically don't respond to emails, depositing money is way too smooth, but withdrawing your winnings is where they draw the line, it's past a week now still awaiting my withdrawals. Needs a... See more

Company replied

Rated 1 out of 5 stars

I deposited Ksh 10000 and got a bonus of kes 12000. Placed several bets where some won. One day I wake to find they've reduced my balance from 50k to 38k. The money is still locked by bonus and the... See more

Rated 1 out of 5 stars

To everyone who had and issue with them please fill up a Cuarçao gambling license official complain here : https://www. curacao-egaming.com / public-and-players/complaints-landing I've started... See more

Company replied

Company details

  1. Bookmaker

Information provided by various external sources

Cyber.Bet is a licensed online bookmaker established in 2019 that offers esports and football betting. Cyber.Bet not only provides sports wagering but organizes online gaming events and invests in rapidly growing esports industry.


Contact info

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Scammers

The worse thing to do in this site is to deposit money, those guys are scammers. They may allow you one smooth transaction, you can never withdraw your money again.

I deposited $93 and I won $113 after playing bet, I requested for withdrawal but it was decline. They ask me to snap my face, Id and newspaper together, they said it will take 5 working days to verify, after 8 working days I didn't hear from them, I started reaching out to them everyday, is like my I'm disturbing them, they sent me an email that my account is blocked permanently with a claim that I have multiple accounts that my winning will be canceled and my deposits will be refund.

Since that time till now, they refused to pay me back my deposits, i have chat with them, sent emails consecutive times, they're ignoring me and refusing to refund my money.

Avoid them as you can, save your money.

EDITED: They have refunded my money but not whole amount.. I still don't recommend this site to anyone

June 20, 2022
Unprompted review
Cyber.Bet logo

Reply from Cyber.Bet

Based on internal data obtained by technical means, the use of the same IP addresses in existing accounts was revealed. As a result of the audit, it was decided to suspend the provision of the service. These actions are based on the current T&C's for our service, which the user agreed to when registering accounts.

Rated 1 out of 5 stars

You will never get your money out from…

You will never get your money out from this site. Once you deposit there is no way to withdraw if you make some profits.

June 19, 2022
Unprompted review
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Reply from Cyber.Bet

Hello. To help you, we need to identify your account email address.

Rated 1 out of 5 stars

Techincal error in all games

June 13, 2022
Unprompted review
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Reply from Cyber.Bet

Hello, Maro.
Thank you for your feedback.
At the moment our system is working without errors.
If you have any future errors, contact our support team so that we can update you faster.

Rated 1 out of 5 stars

They don’t let you withdraw your winnings

Okay, so I had about 2.7k$ won into my account in Cyber.Bet Casino, I also have videos and screenshots of my account. I had less than 10$ then went on a lucky run on the game “Crazy Time” and made about 2.7k$. When I requested to withdraw the money they requested a photo of me holding an ID and a newspaper which I sent to them and after one week they said today my account was suspended for “money laundering” which don’t even make sense, what did I launder, 5$?

Anyway, the moral of the story is don’t go to this casino, cancel them because they don’t give your money that you win.

This is my situation at the moment, if there are any updates I will update this review but by the looks of it they are scammers.
I am also going to contact Evolution and Pragmatic Play because they have licensed their games to these frauds.
DON’T PLAY ON THIS CASINO!
Thanks.

June 6, 2022
Unprompted review
Cyber.Bet logo

Reply from Cyber.Bet

Hello. To help you, we need to identify your account email address.

Rated 1 out of 5 stars

I have been waiting since April 3 for a…

I have been waiting since April 3 for a deposit to be credited.

This casino has no customer support. Stay away they are not real.

No support.

April 19, 2022
Unprompted review
Cyber.Bet logo

Reply from Cyber.Bet

Hello!
Our customer support can be reached by email, or by the webchat. Contact us, so we can help you to solve any issue.
We will be happy to see you as a satisfied customer.

Rated 1 out of 5 stars

Never ever playing slot in this…

Never ever playing slot in this site.very poor casino.you will not get win.

April 9, 2022
Unprompted review
Cyber.Bet logo

Reply from Cyber.Bet

Hello, Pejuang!
We are sorry about your experience with our service.
At the moment we have a cash-back promotion for our casino players. Make sure you have subscribed to our newsletter for such updates.

Rated 1 out of 5 stars

please don't ignore this review when…

please don't ignore this review when you deposit by Visa or mastercard they don't let you withdraw the same way you deposited instead they tell you to make a skrill account or bitcoin or whatever but why would i have to waste my time making that when i should be allowed to withdraw the same way i deposited i also emailed them about it 3 times and they just ignored me and the one time they replied they said there was maintenance happening on the site but then i tried again 3 weeks later and it was still the same situation don't use this site SCAMMMMMMMMMM

April 7, 2022
Unprompted review
Cyber.Bet logo

Reply from Cyber.Bet

Hello, Hudaifa.
At the moment we have some restrictions on the technical side from the payment provider for some countries, that may cause that the withdrawal directly to the credit card may be unavailable.
But our team are constantly working on the improvements in payments methods.
We hope to see you as our satisfied client in the future.

Rated 1 out of 5 stars

Verification failed for money laundering

I deposited 50€ a few months back. Made a profit of around 250€. I then stopped playing as I didn’t need the money and at the time I thought that sometime in the future I will return to play. Well, the time did come and I tried to log in to my account. It was frozen. Support said I had to verify my account. Verification process for me was created as hard as possible. At first I had to send a picture of my face, my ID card and a newspaper. After that was accepted I had to send a video with my face, ID card and one of my social media accounts as if the first step wasn’t enough. After that they decided to close my account because I am laundering money. Joke of a company.

April 5, 2022
Unprompted review
Cyber.Bet logo

Reply from Cyber.Bet

Hello, Ņikita.
Based on the verification details, your account was closed.
The initial amount of the deposit was refunded.

Rated 1 out of 5 stars

stay away unless u hate money

Shouldve read the review before i signed up earlier this week.

Tried to contact support twice, had some question about their withdrawal limits rules etc, just got a screenshot from their t&c and he chat the chat.

Later today i asked if i can wager if i played sportsbet live, insta closed the chat again..

Later this night i placed bets again on icehockey, barely started the wager, won some, and now im already limited on my bets! (still have 10k++€ to wager)

Went of course back to support and ask why i already have limitationts on my bettings, cant even bet 5€, and guess what, customer service answers:
"there are technical limitations of the system per day, which would have to wait for them to be renewed since it is an automated system
after 12 at night they update" funny thing is that i placed a bet 15 seconds before, but got limited right after that, so tech issues.. sure thing support..

after a few days I just gave up the money and lost on random bets. After that i asked them to perma ban my account, didnt respons, so I made a ticket.

I wasnt even gonna write this review, but since it took over 3 emails back and forth with them on why i wanted the ban, + they asked me that i can freeze my account to cool off instead....

If u guys need proof, I can send pictures of all the communications with live chat and on emails.

Red lights shouldve blinked way earlier, if u want to have a fair betting site, STAY AWAY from this one

March 28, 2022
Unprompted review
Cyber.Bet logo

Reply from Cyber.Bet

Greetings, T. Vo!
It is really unfortunate that you have faced an experience like this with our company.
Kindly note that the chat wasn't closed by our CS representative, it was closed due to a bad connection, which happens a lot of times. We don't have intentions to abort the communication with any of our clients, even though some of them are trying to use our platform for fraud or laundering.
Also, the limitations set on your account were not caused by the technical issues, but by automated technical limitations that are being set in the case, there are any intersections between multiple accounts(which is a violation of our T&C) or a suspicious transactions activity, etc.
Most of the time it is not our decision to double-check accounts and apply additional requirements to them, but a decision required to stay a trustworthy and safe platform for bets, kindly note that, please.
As a matter of fact, we would gladly help you with a resolution of this common and spread process with a big pleasure!
Stay safe in these dire times, T. Vo.

Rated 1 out of 5 stars

Almost a year since I was scammed out…

Almost a year since I was scammed out of 2k$

Cyber bet is a BIG SCAM

March 21, 2022
Unprompted review
Cyber.Bet logo

Reply from Cyber.Bet

Hello, Antonio.
As we have answered you in November, you need to contact the support team by using your game account email to receive further instructions to solve your issue.

Rated 2 out of 5 stars

Customer service needs improvements

.Was close to finish the welcome bonus rollover, when
I could not place any bet anymore, due to missing verification. This without any warning. It's been now one week and I'm still not verified, even after uploading all required documents quickly. Customer Support doesn't reply to my mails anymore. There reply was always they I will hear from support. They don't tell you when documents are declined. You constantly need to check yourself.
Stay away. They trying everything they can to delay withdrawals and stop you from getting your money.

Update: after one week finally some update again. Second ID document needed. Sont unserstand why. Support still needs to be improved drastically. Again no update by mail. I had to go in and check the status myself.

Update 2: verification finally done, but the whole process is very frustrating. Not let's see if withdrawal will work without any problems

March 12, 2022
Unprompted review
Cyber.Bet logo

Reply from Cyber.Bet

Hello, Christian.
Thank you for your review, it will help us to improve our service in the future.
You can always contact our support team if you have any questions regarding the service.

Rated 1 out of 5 stars

Scam

Hello

it's been almost 1 week that I have been preventing me from withdrawing 700€ from my player account

it's a shame to scam people i needed this money

attention those who want to make a deposit on this bookmaker

March 5, 2022
Unprompted review
Cyber.Bet logo

Reply from Cyber.Bet

Hello, Rafael.
Your account verification was completed within a standard period of time.
You have withdrawn your winnings already.
If you have any additional requests, let us know or contact the support team by email, please.

Rated 1 out of 5 stars

Scam site

Scam site, have waited the 6m and still not getting into my account and my money.... Dont ever play on this site

Edit:
They tell me to contact there support, have mailed them 5times in 6weeks no answer, all they say in trustpilot to every reweiv is bs... Dont play on this site

March 4, 2022
Unprompted review
Cyber.Bet logo

Reply from Cyber.Bet

Hello, Peter.
Contact our support team to clarify the issue, that you have reported here. We can find a solution for you.

Rated 1 out of 5 stars

SCAMMERS DONT USE THIS AT ALL

SCAMMERS
PLEASE I BEG YOU DO NOT FALL FOR THIS THIEVES
I DEPOSITED 40000 THROUGH MPESA HERE IN KENYA
I PLACED A BET AND WON
THEY BLOCKED ME FROM WITHDRAWING MY MONEY WITHOUT ANY REASON
THEY WILL ASK YOU TO UPLOAD DOCUMENTS FOR CONFIRMATION WHICH I DID BUT THEY DECLINED THEM WITHOUT ANY GOOD REASON
AVOID USING THIS ESPECIALLY IF YOU ARE FROM KENYA
Update
They verified my account but won't let me withdraw my winnings
They asked me to take a selfie with my I D card on their website
I have sent a lot of photos yet they keep declining them
I doubt if they will let me withdraw my money!

March 4, 2022
Unprompted review
Cyber.Bet logo

Reply from Cyber.Bet

Hello, Abduljabar.
Your account is still active.
You need to complete a verification procedure to get access to the withdrawal option from your account.
Our support team has sent you an email with instructions, check your inbox, please.

Rated 1 out of 5 stars

They have closed my account and kept…

They have closed my account and kept the money on it

January 10, 2022
Unprompted review
Cyber.Bet logo

Reply from Cyber.Bet

Hello, John.
Your account wasn't closed, if you have any issues to have access to your account, contact our customer support by email: support@cyber.bet
If you need to reset your password, then go here: https://cyber.bet/en/#forgot-password

Rated 1 out of 5 stars

awful experience

about year ago I started betting at cyber.bet and all was good until I won some money and tried to withdraw. then they immediately blocked my account with about 300€. after contacted support automatic reply was I can contact them to get answer in 6 month, they didn't answer me anything after that. 6 month passed and I contacted them, this was answer:
"Hello!
Based on the verification result, a decision was made to block your account.
According to paragraph 17.2. Cyber.bet reserves the right to immediately terminate the User’s/Client’s use of the Service and close the Client’s account without prior notice if there is a reasonable suspicion to believe that:
the User/Client has breached these Terms;
the Client is involved or has been involved in fraudulent or illegal activities, including money laundering.
In the event of the application of the consequences provided in this article, Cyber.bet reserves the right to rescind from an obligation to refund any amount of funds, deposited on account of the Client, exceeding the number of funds, initially deposited by the respective Client on his/her account."

so, they BELIEVE I did something wrong and took my money! without any evidence! of course I did nothing wrong but You can see where it goes...
Unfortunately now I see I'm not only victim.
I also did document verification.

EDIT: Your request (31616) has been received and is being reviewed by our support staff. I sent again email on support.

December 28, 2021
Unprompted review
Cyber.Bet logo

Reply from Cyber.Bet

Hello mirko.
You will be answered within a specified date from the received email by the support team.

Rated 1 out of 5 stars

Shame on you!!

Shame on you!!! 783 euro i have at you and you blocked my account in the day ( 3rd day ) the money should get in to my skrill account. How can you say thaat i am told to write you at a specific date? are you for real? i wanted to wirthdraw money 2 -3 weeks ago ( end of november 2021 ) and you emailed me to contact you again in 2022, may. Next year!! Are you for real?!! just give me my money back! what security reasons you talk about?! you have my id card, my bank statement, my other document to show my home address. shame on you! you have money to send me offers by sms(120% bonus offer today ) but you dont want to give me my money back. thieves!!!! shame on you!

December 11, 2021
Unprompted review
Cyber.Bet logo

Reply from Cyber.Bet

Hello, Florentin.
You will be answered within a specified date from the received email by the support team.

Rated 1 out of 5 stars

Cyberbet will delete your account of you win more tha 100€

In the process of my review of cyberbet how they have responded to my review claiming that used I used a fraud bug to deposit system which is impossible because in Kenya Mpesa is not a fraud system and cyber best-saying mpesa deposit system is a fraud that would mean Mpesa the largest money mobile is a fraudulent system which is not true.
Cyberbet is spreading lies about Mesa to have been attacked by a bug because Mpesa is a genuinely strong money mobile system that has no case of bug or fraud ever reported whatever that means.....
Simply Cyberbet is trying to tarnish the name of Mpesa now by claiming a bug was used in mpesa to deposit in their system.
Cyber bet is just good at scamming clients because if you are looking at the people's reviews you can understand that I can not be the only person complaining.
So I would like my review to remain stronger on alerting people that Cyberbet is indeed a scam and nobody should trust them with money above 100€.
I would kindly ask Trustpilot to make it easier to upload screenshots so a review can look more accurate with screenshots.
I'm going to upload screenshots showing the process of deposit in the cyberbet which indicate the amount to deposit by mpesa or AstropM-Pesa which allows a person to understand how much money you are depositing into their systems in local currency before you execute a deposit which proves that Mpesa or Astropay have no problem affecting their system.
In short, we can clearly say cyber best doesn't pay clients when the winning goes beyond 100€ instead they point finger at a client with false accusations.....And now they are claiming that mpesa is not safe according to their response to my complaint against them.
Simply they have scammed me 670.33€. and attribute errors to the Mpesa system.
There are no errors in mpesa deposits or Forex brokers or betting ....Using Mpesa is safe
Mpesa always give accurate calculations.
So mpesa is safe and Cyberbet is not.

Unfortunately, cyberbet claim that I used a bug fraud to deposit into their account after they had permanently blocked my account and having taken 670€ out of my account.
They don't have proof of any bug usage to deposit in their account and whatever that means...
I have a screenshot and messages to counter their claim and make it clear to all Kenyans to be very cautious about cyberbet skimming.
I have a few friends from Europe and Asia too that lost over 2000€ in cybertbet.
With screenshots and message confirmation of my deposit, they have nothing but lies to counter red alerts on them.
Just stay away from these bookies even authorities are now onto them.
In the worst case, I don't know what a bug means.
Unless Cyberbet return my money and my account I will forever warn people against them

December 7, 2021
Unprompted review
Cyber.Bet logo

Reply from Cyber.Bet

Hello, Peter.
Your account has been banned permanently.
We have noticed that you are tried to use a system bug of your payment system.
Your deposits were made by a fraud.
By using a bug you have deposited less then a 100 eur, and have withdrawn more than 300 eur.
Unfortunatly, we haven't noticed that earlier.
We may warn you about our T&C here:
2.3. By way of accepting the Privacy policy, the Client permits to share his personal information with the Regulator, and local authorities in cases of investigation based on suspicions of frauds, money laundering or the integrity of the sport.

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