Me and my sister Vanessa really needed the items that we ordered for my mom's 95th Birthday gift and the sneakers for my aunt who is 91 and they could not process my order. I was highly disappoint... See more
Company replied
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See what reviewers are saying
After reading site reviews I am not confident I will be acquiring my order. After reading reviews, I attempted to contact customer service by phone and line was constantly busy as I had read. I used t... See more
I am back to RAVE about my product. I ordered a custom duvet cover for my Liverpool obsessed son’s bedroom. The product is absolutely gorgeous. I previously gave a less than stellar review about the c... See more
Company replied
I am extremely disappointed with this company. They took my money immediately, and they have never delivered the order.
Company details
Written by the company
The most important thing to us is our customers experience. We want you to be able to find something you love, buy it and receive it without any problems or frustration. We're here for you everyday to answer your questions and make sure everything runs smooth for you. We stand by our satisfaction guarantee and will always make sure you are taken care of. Rest easy when you shop with Dalabshop because we have your back!
Contact info
10 Anson Road #22-02 InternationalPlaza, 079903, Singapore, Singapore
- +1 (910) 250 9291
- support@dalabshop.com
- dalabshop.com
Duvet Cover ordered on 12-21-21
I ordered on Dec. 21, 2021, I still haven’t received the duvet cover!
It’s now, Jan. 17, 2022!
January 17, 2022
Reply from Dalabshop
Hi Hiawathi,
Please accept our sincere apologies for the inconvenience caused by the late delivery of your product.
The item is made to order, so it will take some time before it can be shipped. Furthermore, it is expected to be delivered shortly and our agents will send you an email to provide further information.
Please check and reply to us if you need further assistance. Thank you for your time in this process.
Buyers beware they aren’t who they present themselves to be
Not sure what’s going on but my gut tells me scam. I ordered a duvet cover two weeks ago. My card was charged. Every single day since then I get two sometimes four emails send within nano seconds of each other the first one says “your order has been shipped” and immediate after the second email says “your order is awaiting shipment”. Calling the 800 number just rings busy. Looking up the company in WhoIs of course Chinese company with an Allentown PA address. I wouldn’t buy from these people - no product and no way to reach them and misrepresent who they are.
January 15, 2022
Reply from Dalabshop
Hi Byird,
I'd like to apologize for the lapse in communication. As far as phone calls, we're not currently accepting calls in, but we can absolutely arrange a call with one of our associates for you. Regarding your order, it is now in transit to your address and I have told an agent to provide you with further shipping details.
If you require any additional information, please contact us at support@dalabshop.com, and we will gladly assist you.
Tardy and confusing delivery updates. Terrible
Unfortunately shipping and shipping updates are lacking optimum efficiency. There are many companies out there that despite the COVID (excuse or not), perform amazingly from start of sale til delivery. Much improvement and honest disclosures are something your company needs to pay attention to.
January 13, 2022
Reply from Dalabshop
Hi Ana,
Please accept our sincere apologies for the inconvenience caused by the late delivery of your product.
The item is made to order, so it will take some time before it can be shipped. Furthermore, it has been shipped, and we will try to keep you updated on the delivery status.
If you require any additional information, please contact us at support@dalabshop.com, and we will gladly assist you.
If I could give 0 stars I would
Update - Dalabshop won't refund my money because their refund policy allows cancelation only within first 24 hours and they did ship my item. This is a total scam!
If I could give 0 stars I would. I placed an order on 12/4. It said it would be here by 12/24. It's 1/10/22 and it's still not here. They keep telling me to wait, it will be here in a few days. A few days passes and it's not here. The tracking number doesn't show any information beyond 12/26. I fear this may be a scam site. Just sent an email to request a refund. We'll see how that goes.
January 10, 2022
Unprompted review
Reply from Dalabshop
Hi Brenda,
We are sorry for the unexpected issue with your order.
We always prioritize complete satisfaction of our customers and make sure that the products reach them within the specified time limit. Unfortunately in your case certain situations just came up and we did reach out to you several times to offer a solution but never heard back.
Please check your inbox/ spam folder and reply to us so we can proceed with it then.
POOR QUALITY
I waited about a month for this item to arrive. I was so disappointed because it was poor quality. Instead of a comforter (as it appears) it was more of a sheet or comforter with no cotton and two pillowcases. The picture on the website can be deceiving. I asked for a refund and they said the item is as described and not elgible for a refund. I would love to exchange it. I sent a second refund request email and still waiting on a response!
January 3, 2022
Unprompted review
Reply from Dalabshop
Hi Ann,
I am sorry to hear that the item did not match your expectations.
I'm sorry, but I couldn't find any orders with your name. For further assistance, please contact us at support@dalabshop.com. Furthermore, please keep in mind that our bedding comes with a duvet cover and two pillowcases, but no comforter or inserts. We also state this in the item description, which you can double-check if necessary.
Love to hear from you soon.
There was supposed to be a quilt there…
There was supposed to be a quilt there was not it was just a cover to one
December 30, 2021
Reply from Dalabshop
Hi Jessica,
I am sorry to hear that the item did not match your expectations.
I have checked and found that you ordered a duvet set (which comes with a duvet cover and 2 pillowcases) rather than a quilt. You might misunderstand something here, please check the information again and reach out to us at support@dalabshop.com if you need any further assistance.
Too Slow
I ordered this on the 11th and the item still has not been shipped and today is the 22nd.
December 23, 2021
Reply from Dalabshop
Hi Debra,
Thank you for your feedback! We're very sorry your experience using our services hasn't been the best!
Our carriers are seeing higher online order volume than in previous years during this peak season. Deliveries are taking longer due to transportation constraints and sorting center capacity. Furthermore, because your item is made to order, we require some time for production.
Having said that, your order was delivered to you a few days ago, and we will continue to keep you updated on the delivery status. Please double-check and contact our customer service team at support@dalabshop.com if there is anything else we can do for you.
Buyer Beware!
Beware! Customer service is non-responsive and my rug never arrived after more than 1 month. Ships from China and their tracking system is not relevant to tracking the package in the U.S. Buyer beware!!
December 23, 2021
Unprompted review
Reply from Dalabshop
We regret that we were unable to find any record of your order. If you placed an order from our website, please contact us at support@dalabshop.com so that we can look into it and assist you further.
Love to hear from you soon.
I never received my order and have not…
I never received my order and have not had my money returned. DO NOT order from this site.
December 23, 2021
Reply from Dalabshop
Hi Melissa,
I am sorry to hear that you have not received the item. Our system did send you an email to keep you updated on the status; however, it may have been redirected to your spam folder, so please check it. I've also asked an agent to look into it and send you an email with more details. Please check your email and let us know if there is anything else we can do for you.
Thank you for your patience.
I ordered 1st week of December
I ordered 1st week of December. I need by Christmas. You have 3 days. Delivery said 3 to 6 days. I’m not happy.
December 21, 2021
Reply from Dalabshop
Hi David,
I am sorry to hear that you have not received the item. Our system did send you an email to keep you updated on the status; however, it may have been redirected to your spam folder, so please check it. I've also asked an agent to look into it and send you an email with more details. Please check your email and let us know if there is anything else we can do for you.
Thank you for your patience.
They spelled Bryant with an i on my Lakers hoodie!!
I bought my son a Lakers hoodie for Christmas. Bryant is spelled wrong!!! Who spells Bryant with an i? Unbelievable. Theres no way to call. The number provided gives a busy signal. Ill never buy from this company again.
December 20, 2021
Reply from Dalabshop
Hi Sandra,
We definitely understand that receiving items with quality issues is not pleasant. We do take quality concerns seriously, and we also take full responsibility in cases. We did contact you privately to resolve the issue, please check your inbox accordingly.
Thank you for your time in this matter.
I have yet to recieve my item which is…
I have yet to recieve my item which is for Christmas so I'd say your review is not good. Where is my item I have asked multiple times and nonresponse
December 17, 2021
Reply from Dalabshop
Please accept my sincere apologies for not responding sooner. Your order was delivered yesterday, as indicated by the tracking number you provided. Our agents responded to your email and informed you of the delivery status. If you were unable to locate it, you should check your spam folder.
Please let us know if you require any additional assistance.
SCAM! Don’t order from this company!!!
Horrible. I have no idea where my order is and it’s been almost a month. I ordered a quilt with my husband’s alma mater as his only Christmas present. I have 33 emails from this company saying the order has shipped and then it’s awaiting shipment. Back and forth these automated emails switch. I’ve sent messages to support numerous times with no response. DO NOT ORDER FROM THIS COMAPNY. Either they’re that incompetent or is a scam. I’m filing on them now.
December 17, 2021
Reply from Dalabshop
Hi Jayne,
We are sorry to hear your time using our services has not been the best.
Your order has been shipped out for quite some time and we did reach out to you privately to keep you posted with the delivery status. In addition, we did reply to your emails within 24 hours, if you did not receive it, please check your spam folder whether it was redirected there.
Regarding the automated emails, we are now checking on it so please disregard them.
I did not receive what was ordered
December 16, 2021
Reply from Dalabshop
Hi Denise,
I am sorry to hear that you have not receive the item. Our system did send you an email to keep you updated on the status; however, it may have been redirected to your spam folder, so please check it. I've also asked an agent to look into it and send you an email with more details. Please check your email and let us know if there is anything else we can do for you.
Thank you for your patience.
Reply from Dalabshop
Hi David,
Thank you so much for your wonderful review! We work hard to meet expectations like yours, and we're glad to hear we succeeded. We appreciate your feedback and work hard to maintain an excellent level of service for our customers. We hope to see you again soon!
I have not received my order
December 9, 2021
Reply from Dalabshop
Dear Zlata,
My sincerest apologies for not getting back to you sooner.
Your order was delivered several days ago with the tracking number provided through email. Please check and reach out to our customer service team at support@dalabshop.com if there is anything we can assist you with.
even one star is too high
even one star is too high, Today is Dec 8th 2021 and i have NOT received my order which was made on November 15th 2021 (23 days)
December 7, 2021
Reply from Dalabshop
Hi Gerardo,
I sincerely apologize that you had an unpleasant experience with our company. Thank you for taking the time to provide us with this feedback. The frustration you encountered is understandable and your shopping experience with us is unexpected.
I have asked an agent to contact you privately to provide further delivery information, please check and reply to us if you need any further assistance.
Reply from Dalabshop
Hi Mary,
Thank you so much for your wonderful review! We work hard to meet expectations like yours, and we're glad to hear we succeeded. We appreciate your feedback and work hard to maintain an excellent level of service for our customers. I hope to see you soon!
Reply from Dalabshop
Hi Beau,
I apologize for not keeping you up to date on the delivery status, I have checked and found that the item was delivered on Dec 12th. I've asked an agent to look into it and send you an email to keep you updated. Please check your email and let us know if you require anything else.
Thanks for your understanding.
No quilt delivered false advertised
Quality is cheap also they didnt send me the quilt blanket i will never order from this china website again i hope my money was worth losing a good customer
November 24, 2021
Reply from Dalabshop
Hi Rafael,
We are sorry to hear your time using our services has not been the best. We do have many fulfillment centers in many countries, it depends on the type and style of the item, some are imported from other countries due to the fact that our factory takes resources there.
We do our best to serve high-quality items at reasonable prices, and it's disappointing to hear that it didn't work out for you. Please reach out to us at support@dalabshop.com if there is anything we can assist you with.
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