Me and my sister Vanessa really needed the items that we ordered for my mom's 95th Birthday gift and the sneakers for my aunt who is 91 and they could not process my order. I was highly disappoint... See more
Company replied
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See what reviewers are saying
After reading site reviews I am not confident I will be acquiring my order. After reading reviews, I attempted to contact customer service by phone and line was constantly busy as I had read. I used t... See more
I am back to RAVE about my product. I ordered a custom duvet cover for my Liverpool obsessed son’s bedroom. The product is absolutely gorgeous. I previously gave a less than stellar review about the c... See more
Company replied
I am extremely disappointed with this company. They took my money immediately, and they have never delivered the order.
Company details
Written by the company
The most important thing to us is our customers experience. We want you to be able to find something you love, buy it and receive it without any problems or frustration. We're here for you everyday to answer your questions and make sure everything runs smooth for you. We stand by our satisfaction guarantee and will always make sure you are taken care of. Rest easy when you shop with Dalabshop because we have your back!
Contact info
10 Anson Road #22-02 InternationalPlaza, 079903, Singapore, Singapore
- +1 (910) 250 9291
- support@dalabshop.com
- dalabshop.com
I love the design it looked exactly…
I love the design it looked exactly like I wanted but it took forever, and was a bit overpriced for the material and size used.
May 1, 2021
Reply from Dalabshop
Thank you for your feedback, Delilah. Please be advised that the delays in delivery is outside of our control; however, we will try to work with the carrier to avoid this. In addition, I also pass this along to quality control team, we appreciate your feedback and will improve the quality of the item in the future.
Found your service was very regular…
Found your service was very regular with updated emails and product was received way before schedule, would definitely use you again
April 9, 2021
Reply from Dalabshop
Thanks for the awesome review, Joanne! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We value your feedback and try harder to maintain excellent standard of service to our customers. Love to see you again soon!
Great Quality Rug 👍
Great rug with design and quality in mind. Company reached out to me after I had expressed disappointment in their posted support email. Overall satisfied.
March 19, 2021
Reply from Dalabshop
I am sorry to hear that you are disappointed with your order, Tiger. We will always reply to emails within 24 hours (during opening times), so if you haven't heard anything back that would mean either the email never came through to us or we have replied and its gone into your spam box.
I have looked at your order and found that the item has been delivered to you recently. In addition, one of our agent also contacted you privately via email to give you further information and figure whether there is anything else that we can assist you with. Please check it accordingly.
I wish I can give 0 stars
I wish I can give 0 stars, I call 30 times and the phone only rings ones , I email and nothing. Is sad ... not costumer service at all
March 5, 2021
Reply from Dalabshop
Hi Maira, I am so sorry for your disappointment. Unfortunately, we do not any correspondence from you. Perhaps you have used a different email as we are not in the habit of ignoring emails, though with the busy period there was a delay with some responses. We did reach out to give you further updates, please check your email and reply to us whenever you need any assistance. Thank you!
I love it!
It's nice, I love it! It seems to be of good quality! It took a while to get here, kinda had me thinking I'd been scammed, but definitely not a scam! Maybe being proactive on communication could help you, I would have had no problem with being told it was on back order. I am sorry for the first review!
February 21, 2021
Reply from Dalabshop
Derek, I am so sorry for your disappointment. One of our agent did reach out via email to keep you updated with the order status. Please do not hesitate to contact us if you have any further inquiries.
We would highly appreciate your sympathy in this matter.
W#TF??
You sent me this survey? Is this a joke?! My order was placed 8 days ago and it's not even shipped yet! What the f#ck?? I'll wait for more 3 days and then ask PayPal to return my money back. Countdown started just now.
January 29, 2021
Reply from Dalabshop
Hi Andrei, we are now checking the system and trying to get this fixed as soon as possible. Regarding your order, it has been shipped out yesterday, please check the status from tracking number provided and wait for the item to arrive. If yo need any assistance, please reach us at support@dalabshop.com, we will be more than happy to assist.
Review Review Review
I kept getting this notification to review the item so here goes... I haven’t received it yet. I ordered on the 8th of January and today is the 28th. I’m usually very patient when ordering things, but this is too long considering when I placed the order it gave no indication that it would take 20 plus days. The team did respond quickly to and apologize about the wait time. So I guess that’s a plus. Still excited about the stuff I ordered!!!!
January 28, 2021
Reply from Dalabshop
Hi Monique, the email to ask for review is set to send automatically by our system, we are sorry for the inconvenience caused. Regarding your order, we are pushing the carrier to get you your order in time, please follow the status with the tracking number and its the link provided via email and do not hesitate to contact whenever you need assistance. We always be here.
Reply from Dalabshop
Todd, I'm happy to hear you found our website user-friendly and easy to navigate! This is great news! We value you as a loyal customer and we appreciate the trust you've put in us!
This is not what I ordered
This is not what I ordered. The quality is so bad. Ralph Lauren isn't even all the way on the mat and when i gotta it, it looks faded. One piece doesn't have Ralph Lauren at all that doesn't match. I paid too much for something worth $5 at 5 Below.
January 12, 2021
Reply from Dalabshop
Charmaine, we are sorry to hear that your experience was not up to standards. Our agent has contacted you to talk and investigate your feedback further. Please respond to us so we can rectify this and give you resolution accordingly. Thanks!
it a good place to find thing for your…
it a good place to find thing for your bed room that you like to by for your bedroom to make it the room you all ways want
December 17, 2020
Reply from Dalabshop
Mary, we are grateful that you took the time out to leave us a review. The team at Dalabshop is thrilled you’re happy with your recent store visit and we hope to see you again soon. Thank you!
NEVER RECEIVED THIS ITEM
November 16, 2020
Reply from Dalabshop
We deeply apologize that you have not received your item. After checking your problem with shipping company, we did send an email to notify the status of your item. Thus, please reply our email that we can solve this problem as soon as possible. We are looking forward to hearing from you
I love the art u guys is doing
November 6, 2020
Reply from Dalabshop
Thank you for your feedback. We'll try harder to improve the quality of our products and also our service in the near future. For further concerns, please reach us via email support, we will be more than happy to assist.
I ordered a Tommy Hilfiger bathroom…
I ordered a Tommy Hilfiger bathroom floor rugs. The logo on rugs is not evenly centered not even close. It looks like it was just thrown together. Not worth the money I spent. I would not recommend to anyone unless I can get a replacement with better printing. I wish I could send them back I am so dissatisfied and disappointed I really wanted them.
October 28, 2020
Reply from Dalabshop
We are so sorry to know that you are not satisfied with your order. Because you forgot to attach the photo in your email, please reply our email to send us the photo of your item. When we receive the photo from you, we will find solution to solve this problem as soon as possible. We are looking forward to hearing from you
This is simply great service
This is simply great service, great product and perfectly made. Definitely recommend. Fast delivery to the other side of the world. Dalabshop you are great. Regards from Antwerp.
October 26, 2020
Unprompted review
Reply from Dalabshop
We highly appreciate your feedback. We'll try harder to improve the quality of our products and also our service in the near future. For further concerns, please reach us via email support, we will be more than happy to assist.
While the bedding looked cool
While the bedding looked cool, after less then 4 months I already bought a new set for my daughter. There is nothing like a snap or ties to hold the comforter inside the duvet cover so it does not stay put is lay nice ever . Also took about a month and a half to get.
October 26, 2020
Reply from Dalabshop
We are really sorry to hear that you haven't received your order yet. Unfortunately, due to increased order for holiday season and the complicated situation of Covid-19, the shipping unit has been overload and are pushing everyday to get you your order in time. Please be patience! If you need any further assistance or information, please contact us at support@dalabshop.com and we would get back to you as soon as possible. Thank you!
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