Dignity Funeral Plans Reviews 60

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 30 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and compassionate approach during difficult times, making the process much more bearable. Many people highlight the exceptional service received, noting that their specific requests and wishes were always met with care and attention to detail. The customer service is frequently described as supportive and knowledgeable, with staff providing clear guidance and answering all questions without rushing. However, some people mentioned a negative experience, reporting that staff were perceived as disrespectful and lacking compassion.

What people talk about most

Staff

Reviewers consistently express appreciation for the staff, highlighting their courteous, knowledgeable, and... See more

Service

Users describe positive interactions with service, consistently reporting professional, compassionate, and... See more

Customer service

Customers had positive experiences with customer service, highlighting the care, compassion, and support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have bought the plan because of Emma at the funeral directors. Also the flexibility of the plan and full money back guarantee along the way if anything happens whilst paying. I can only hope none... See more

Rated 5 out of 5 stars

My husband husbands funeral couldn't have been better. W S Harrisons from Newcastle upon Tyne from contacting them I received nothing but care and compassion. They did everything that I asked them... See more

Rated 5 out of 5 stars

We as a family found the staff from Forsters Funeral Services to be very helpful,caring and considerate. Any special requests we wanted were always met. Darran was treated with the upmost respect at a... See more

Rated 5 out of 5 stars

It was very easy to set up, everything explained thoroughly on the phone. Payment was easy to do on the phone too, all easy. Agent was very professional and friendly. Very knowledgeable and gave us a... See more


Company details

Written by the company

Dignity plc is one of the largest providers of funeral services and prepaid funeral plans in the United Kingdom.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

60 reviews

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No history of asking for reviews

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Rated 5 out of 5 stars

The service was second to none.

What I thought would be an emotional experience, turned out to be nothing of the sort. I found from the outset that the courteous, knowledgeable and reassuring advice I received from our funeral director gave us complete confidence that we had done the right thing by contacting Dignity to arrange our funeral’s.
The service we received was second to none.

May 22, 2026
Unprompted review
Rated 5 out of 5 stars

Camp Hopson (Dignity) in Newbury.

Camp Hopson (Dignity) in Newbury, have been fantastic in setting up my funeral plan for me.
The two kind ladies that set it up. Cheryl & Angela have both done a great job, as I have anxiety, and they were very kind to me.
Camp Hopson (Dignity) Newbury, are the best funeral directors by far.
And I am 100% happy for what they have done.

Thank you.

May 21, 2026
Unprompted review
Rated 5 out of 5 stars

I cannot praise Graham Sullivans…

I cannot praise Graham Sullivans funeral directors in Morriston enough.They were respectful at a very difficult time , but guided me gently through the organisation of my Mums funeral . It turned even better than I expected and many of my friends and family were impressed just how lovely the venue and the service was .
Thankyou for helping us say a proper and fitting goodbye .

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

A very human and compassionate touch!!!

The proactive, prompt and symphathetic manner that Gurdeep Sandhu handled the communications with me was just amazing!!! The process of arranging a personal funeral plan touches so many emotional areas but to remain pragmatic is important. Gurdeep gently took me through all the points to understand and guided me on the options I needed to decide on, making sure that I did not get stressed. Very, very professional and compassionate service!!!

April 6, 2026
Unprompted review
Rated 5 out of 5 stars

Westerhope branch

Staff at Westerhope store all friendly, caring and professional. Lots of empathy and patience. They made one of the worst days of my life more bearable. Will be forever grateful for how they looked after my wife.

April 21, 2026
Unprompted review
Rated 5 out of 5 stars

Piece of mind .

They listened to what I wanted and didn't want and made it very easy while being very caring and very professional . I now have piece of mind . I would recommend this business.

March 18, 2026
Unprompted review
Rated 1 out of 5 stars

Just awful

In such a sad time, dealing with Dignity (formerly Golden Leaves) was absolutely abysmal. My gran passed away in a care home on a bank holiday. The local funeral director was called to take her, as it was upsetting for the other residents.
The next morning, we phoned the number provided — only to be shouted at by a member of staff. It was horrendous. We couldn’t even comprehend that this was happening while we were grieving.
Since then, my gran has been moved all around the county like she was a parcel, not a person. The whole experience has been dreadful from start to finish. This company has shown zero compassion and handled neither my gran nor our family with any dignity whatsoever.
Don’t waste your money. Choose anyone else, it’s money grabbing on the vulnerable. I’m very pleased calls are recorded, I will be asking for a recording.

April 4, 2026
Unprompted review
Rated 5 out of 5 stars

The best Funeral Directors

The team are fantastic, they support you through a difficult time and make the funeral process quite easy to do, everything is taken into consideration even family members with different opinions. I am truly grateful for the send off my mum, dad & stepdad have had with Dignity.

January 12, 2026
Unprompted review
Rated 5 out of 5 stars

Total professional and respectful

Powells is an amazing company. So kind, thoughtful and respectfull.
They held our hands throughout the whole process. Allowing us to give my mum the best send off possible. Would recommend them to everyone. Thank you to Wendy and the whole team xx

December 23, 2025
Unprompted review
Rated 5 out of 5 stars

From the first phone call to the day of…

From the first phone call to the day of the funeral everything was explained well from arranging the details to the personal bits. I cannot thank Alexander and dry enough, in particular Vicky who was a rock when my world had fallen apart. Thankyou for helping me give my husband the send off he deserved.

February 5, 2026
Unprompted review
Rated 5 out of 5 stars

The professionalism, care and compassion was outstanding

The professionalism, dignity, compassion, ease and comfort at which Brian Abbot and his fantastic team supported, organised, and performed their duties and care for my dad will live with me forever. Also, I am sure the people of Auchterarder would agree and are proud of the job they delivered!

December 12, 2025
Unprompted review
Rated 5 out of 5 stars

We cannot thank Dave Smith and his team…

We cannot thank Dave Smith and his team enough for the exceptional care, compassion, and professionalism they showed during such a difficult time for our family. From our very first meeting, they handled every detail with sensitivity, dignity, and genuine kindness.
They took the time to listen to our wishes and guided us through each step with patience and understanding. Nothing was too much trouble, and every question we had was answered clearly and respectfully. Their attention to detail ensured that everything ran smoothly on the day, allowing us to focus on remembering and celebrating our beloved Dad.
The service was beautifully arranged and we felt truly cared for, not just as clients, but as people.
We highly recommend their services to anyone looking for a funeral director who combines professionalism with heartfelt compassion. Thank you for helping us give our dear Dad the most dignified and meaningful farewell.

January 10, 2026
Unprompted review
Rated 5 out of 5 stars

a lovely funeral

My husband husbands funeral couldn't have been better. W S Harrisons from Newcastle upon Tyne from contacting them I received nothing but care and compassion. They did everything that I asked them to do. Answered every question I asked. His funeral was lovely and full of love. The celebrant was one of a list that Harrisons had. She was amazing and the Eulogy was lovely. Everything couldn't have been better. Someone actually said to me they had never been to such a lovely funeral

November 4, 2025
Unprompted review
Rated 5 out of 5 stars

From begining to end i cannot thank T L…

From begining to end i cannot thank T L Cobbold St Neots for their continued support in helping me arrange my fathers funeral … The whole team were amazing but especially Dee .. the attention to detail was second to none and i cannot recommend them enough. It was like i was part of a family carrying me through a very difficult time … Thank you

October 27, 2025
Unprompted review
Rated 5 out of 5 stars

Marion,Mike and family

We as a family found the staff from Forsters Funeral Services to be very helpful,caring and considerate. Any special requests we wanted were always met. Darran was treated with the upmost respect at all times. On the day of the funeral, Jamie was a real gentleman in the way he handled things.

November 20, 2025
Unprompted review
Rated 5 out of 5 stars

Totally impressed by it all especially…

Totally impressed by it all especially funeral director Amy! Everything I requested was delivered even though some might be considered 'out there' I wanted a very specific funeral arrangement and I got it! Kudos to Amy, give her a pay rise!

November 17, 2025
Unprompted review

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