I terminated service mid Aug '22. After 5 mos I still don't have my $100 refund! I get a diff story every time I call. It's infuriating. I'm close to giving up.
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I don't think it's right that you canceled my account because you want me to pay my dad's bill. I didn't live here where he got that service and yet still they won't give me service because I'm now... See more
No one called or showed for our installation we took off work half a day for nothing! I called to find out where the tech is an they were suppose to call me back iin 30 minutes now its 7 hours past my... See more
Took 5 times to get direct tv set in them they told me I couldn't use my card cause it wasn't a commercial bank good thing I checked cause it took 100 bucks off my card..hot me feeling skeptical now t... See more
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I don't get it
I've been on the phone for an hour, I've been charged for a package deal and now I am having issues with getting internet set up!
I don't understand
No call no show no call back when I called!!!
No one called or showed for our installation we took off work half a day for nothing! I called to find out where the tech is an they were suppose to call me back iin 30 minutes now its 7 hours past my installation an I still havent heard a work feom DIRECTTV!! UNACCEPTABLE!!
What you are told
Was told on phone I could bundle then given number for internet to bundle. But frontier does not partner with direct tv so that was wrong. Was told first month free . Was installed on 18th and charged on 19th and told when I called that that was wrong . I can only assume they you are told anything to sign up!
Operator was best I've had anywhere before.
The woman who helped sign me up was the absolute best customer service rep I have ever dealt with over the phone. I could literally hear her smiling through the phone. On top of that she saved me over $80 a month - $80!!!! - by leaving Bright-house. Please let her know what a fantastic job she is doing!
Don't blame family members for what other family member do
I don't think it's right that you canceled my account because you want me to pay my dad's bill. I didn't live here where he got that service and yet still they won't give me service because I'm now in the house these to be in. Wasted hours on the phone getting my service Took my money and then put my installation on hold.and asked me to pay his bill to get service at my bill and I should not be penalized for something that someone don't even live in the house anymore.
Extremely helpful, kind, and made the experience actually fun!
Not only did they help me solve my problem (getting a lower tv and internet bill) but also walked me thru the options, where very transparent and trustworthy, and I actually enjoyed by experience!
Cuddos!!!
Awesome, patient, honest, caring Representative! Well articulated features of services requested. Anyone who is looking for great service at an affordable price and quality customer care AT&T is the place!
Awesome installation
From phone to installed in less than 24 hours!!!
Awesome!
The customer service person was extremely helpful, he made it a fun and pleasant phonecall. He has been the best customer service person I have dealt with in a long time.. I love the prices too.
so far so good
thanks for the speedy service courteous service. I needed to break the Comcast chains!!
Excellent was very informative
Was great an quick. Representative was very helpful
Wonderful sales rep named Sidney, loved her!
Sidney made my ordering of NEW service painless. She was so imformative and helpful, making my entire day better. Thankyou so very much Sidney you are a true customer service representative!
It doesn't get any better than this !!
I would like to take this opportunity to express my appreciation to Ruben, your installation expert on the great job he did with our install. He's a very qualified and knowledgeable technician and a great representative for your company. He not only did a neat and thorough job, but he went above and beyond what we expected to be experiencing. He trained us, made suggestions on how we may enjoy our services to their fullesthe and even showed us how to program other components when they are installed. It's great to see that outstanding craftsmanship is not a lost art..... Please let Ruben know that we appreciate his friendship and honesty and that we look forward to working with him in the future.
Thanx!!
I spoke with Brandon ,great rep to speak with. He was very helpful and determined to get me all the exclusive promos. Two thumbs up for the awesome service.
Great service
Great and help full service will be recommending to friends and family.
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