DIRECT DENTIST SURGERY LIMITED Reviews 

The worst experience I’ve ever had!

This is by far the worst company I have ever dealt with, first of all we placed an order and agreed a date, which was fine. A couple of days later we asked for the invoice and confirmation of date to be delivered by, we were fobbed off again and again, to then speak to someone else to tell us the order won’t be with us for when we asked because it was out of stock, and the person that sold to us shouldn’t have sold to us atall.

The next conversation with someone else told us yes it’s fine, it’s still on order 🙄 lots of backwards and forwards calls. And numerous conversations with different salesman and Two of the staff were also arguing with each other about the delivery whilst I was on the line and also one telling the other to hang up on me.

We finally had a delivery date, we waited for it, and nothing turned up, to be told the Van broke down... we were fine with that, we understand things happen, they told us it will be delivered on another date. We waited again, and no delivery, so we spoke to the manager and he sorted this out for us, but what we actually found out from a delivery driver is that the order was never coming on the previous date atall because it wasn’t even in transit. So lies after lies, I phoned them and asked to speak to customer service which was a mobile number.. and I could only ring at certain times because it was ‘busy’ 😕 I persisted to call another salesman to get through, I asked to speak to the manager and he wouldn’t let me untill I told him my name, and then lied and said he was the manager. Even though I’d already been told he wasn’t the manager atall.

Honestly the whole thing was a total shambles. Totally unreliable.

And what makes it worse is I emailed and tried to call the manager asking what he could do to make it right, and I’ve been ignored. I hate leaving bad reviews and I’ve actually never had to leave one! But this deserved some write up given the disgusting customer service.

The furniture was okay, after being wrong on the first delivery and having to send back some items and not having other parts, and also sending one salon basin chair back because it arrived broken.

**Scammers Avoid** fraudulent advertising, items in stock on website but no physical stock. We waited 10days after the delivery date (5 weeks) but £1000 worth of items have not arrived.
Disgusting customer service when challenged over a refund, still not received refund after 20days.
Escalated to fraud team at the bank, reported to trading standards and taking to small claims court for loss of earnings.
Dont be fooled by the 5 stars they are paid reviews.
Please please avoid this fraudulent company!!!!!!!!

DO NOT believe any of the 5 star reviews given to this company as they’re all fake! I’ve spent nearly £1000 with them, they said my order would be here 2 weeks ago. They can’t tell me where my order is & keep giving excuses about a refund. My partner & I are now having to take legal action. Not only am I upset but I’m disgusted in how I’ve been treated by them, the way they speak to women is vile! AVOID AT ALL COSTS!

Shocking customer service. I bought salon furniture last may i have had an ongoing issue with the furniture but apparently now i am out of my warranty they cant help me.
A staff member i was dealing with has now left the company but he promised me a replacement chair but they are now saying because he has left they cant take what i am saying as true!
Spoke to 2 people in Head office who has the worst customer care on the phone they put the phone down twice and because i called back said i was harassing them.
I have reported to trading standards and am trying to get all my telephone calls from ee to prove how many times i called.

It is with regret that I write this review but I feel that I have to feed back on the rude customer service that I have received today. I ordered two salon back washes and was informed that they would arrive on Friday 31st July. They did not arrive until the 7th August. Delivery was attempted yesterday at my home address not the salon as requested. I was not informed when placing the order that although I was paying £50 delivery, the back wash units would not be lifted inside! This was left to two sixteen year old girls and two women. Had I been told that we would have made the appropriate arrangements. I phoned to complain and give feed back that they should inform the buyers of the side walk only drop off. I was told that I should have asked the question?! I was also told that I was being sexist as it is now the 21st century and there should be equality. We are an extremely busy salon and it is not within my staffs remit to be lifting heavy goods. When I said to the man I did not like his attitude I was told by him that he didn’t like mine! DO NOT BUY from this company, go elsewhere and get professional customer service. I will never purchase from this company again due to the lack of respect it shows its customers.

A total disgrace do not order from this company they lie to you and avoid talking to you. I ordered a desk and 2 stools in June almost £1000 to be told would be with me in a week. Nothing! I have been phoning and messaging weekly to be given a different tale each time. I was promised without hesitation I would get the good tomorrow 2 weeks ago and today I call to be told Tuesday or Wednesday next week. These goods I don’t believe are even in stock! They blame other members of their team for saying the wrong thing etc excuses and lies all the time. I will be reporting to Trading Standards if I don’t get my goods by Wednesday as just advised. My advice to anyone is shop elsewhere. Luckily I paid on a credit card as I did have concerns when I ordered. Shame I didn’t listen to my instinct!

AVOID AVOID AVOID

DIR
I have never in my life dealt with such a shambolic and useless company like DIR . Their dealings are bordering on scamming . They take your money and then don’t want to know .
I placed an order for a salon /chair with sink.

The beginning of a nightmare .
I never received any product though they have my money and their delivery times and dates kept on changing from 5 days to 10 days to 15 days . A total sham .

I contacted my Bank to follow up with a visa dispute relating to non receipt of goods and I finally got my money back without still no acknowledgement from DIR . A nightmare I want to go away . I ordered from somewhere . I will advise all to avoid doing business with this sham of a company . I should have read reviews before placing my order .
This is a company that I will never ever recommend . Crooks . Avoid like a plague .

When are Trustpilot going to actaully look at these ludicrous 5 star reviews fro all these people with made up names and only 1 review each. A simple search of some of these name on social media will prove that these aren't genuine salon owners and fake reviews. I would ask any genuine reviewers to flag these fake reviews and force Trustpliot to deal with Dir Salon Furniture. This fraudulent action only confirms how dodgy a company they actually are

Ordered 3 chairs on 29th June, cancelled the order as they where not in stock so the man on the phone said when I phoned up & asked what was taking so long with my order!! So I have been Waiting on my refund since 13th July!!! Trying to get a reply back to emails or someone to answer the phone is a nightmare

They only got one star because I had too , absolute scammers . A valid at all cost yes the furniture looks good mine came first time 4 out of 5 chairs broke they replaced but with two ripped chairs . Because of covid we didn’t get chance to return as quick as was in box waiting to open but when contacted they said we will sort it . This went in for two month . Yesterday received a abisive call saying I ain’t getting nothing I had ripped the chairs myself and won’t be getting a refund or a exchange even tho 12 month warranty . They sent wrong bases with the chairs but because my customers needed chairs I had to use until I got new ones . When they lean forward the chair moves with them , incorrect bases sent according the very own pictures . PLEASE DO NOT USE !! Fraudsters and scammers these companies should
Not get away with this , the guy called Ali also used threatening behaviour As I wasn’t happy with the responses I was getting

I would love to know who wrote the 5* reviews as it defiantly was not a costumer of DIR! WORSE company I have ever dealt with stole over 1000 pound from my account and didn’t send the products!! All liars not one person gives you a straight answer! Had to claim my money back through PayPal! Company is a fraud and I will contact the police as I have no idea how it is still running!!!

0 Star review. If I could possibly give less than 1 star I would. This company have Had £1300 of my money since the beginning of May. Contacting them is a nightmare and they simply fob you off with Lies if and when you actually do get in touch. Ignore all the fake 5 star reviews they are obviously publishing themselves. Its time to take this to trading standards

Terrible company. I have been waiting for a refund over 3 weeks. They have £474 of my money. I have called numerous times but get fobbed off. They claim only the managing director can do refunds and he’s never there and they claim they don’t know his full name!

Quite comfortably the worst service I have ever experienced. We are still waiting on sinks that were ordered 8 weeks ago. We were promised delivery multiple times and the date keeps getting further away. Their communication has been awful and at times rude. Our business has been adversely effected by the their incompetence and I would never order anything from DIR again.

One star is too good. An update on One of the many D.I.R Company’s, this current one hasn’t dissolved yet, STAY AWAY FROM THESE CON MEN!! Their fake trust pilot reviews claims 5* have been reported. They have been reported to watch dog and trading standards, I have had to get business investigators through my bank to try and get my money back for salon chairs and sinks that have never arrived. They are rude, And Even threatening Over the phone, I cannot warn you enough to stay away from this company, they have £1200 of my money and I am not the only one they have conned. Please stay away!

CON ARTISTS.. AVOID AVOID AVOID
NO WAY DOES THIS SO CALLED COMPANY SHOULD BE SHUT DOWN!

they take your money shout swear and laugh at you if you can even get through to them!
Promise you delivery but that never happens!
Promise you refund that never happens... luckily I paid via PayPal so they got my money back.
SPEND YOUR MONEY ELSEWHERE LIKE I HAVE NOW ANOTHER COMPANY SAVED THE DAY FOR ME.. I had to open my new salon after Covid with no chair because of DIR.
they will carry on ripping people off they will just close and set up another company I guess so read all reviews before u buy people.

THE WORST customer service I’ve ever come across!!!!

They don’t answer your calls or emails. And when they do they pass you around to someone else or hang up
They tell you your item is out of stock even though when you ordered online it was in stock.
Basically this company is a complete waste of time and you should not buy from them!
After 7 weeks waiting and trying to get through I eventually went to my bank to put a claim in for my money back which they resolved for me luckily. Funny as soon as I’d been to the bank they were calling me to tell me they could get my items with me by tomorrow.

Awfully run company. Lesson learnt to check reviews before spending A lot money

This company has cost me so much in salon opening delays I could scream!

AVOID!!!!!!!!!!

0 stars!
Communication & client care is shocking!
Bit of phone etiquette or email response wouldn’t go a miss!

DO NOT BUY FROM THIS COMPANY

I have ordered from DIR 6 years ago with no issues, lovely furniture and quick delivery! Fast forward 6 years and I decided I’d have a salon up date and went to DIR again, but through eBay this time! Ordered 2 styling chairs at the beginning of June they simply didn’t show up. After numerous phone calls, emails, texts all of which were ignored, I opened up a case on eBay and I have been issued a full refund.

I wish I would of read the reviews before purchasing.....

Do not Let the shinney website and large company like I did fool you!!! THEY TAKE YOUR MONEY AND YOU WILL GET ABSOLUTELY NOTHING!!!
No matter how many emails you send you get no reply!!!, phone calls you get passed from piller to post, if you get more than 2 words out before being cut off i woukd be surprised!!!
EVERYTHING ALL THE 1 STAR REVIEWS HAVE SAID IS TRUE,
DO NOT BUY FROM THIS COMPANY YOU GET NOTHING!!!