I guess I'll add my name to the list of unhappy customers of this business. I had purchased a power conditioner from this company, used my credit card, and finished the transaction. I received a confo... See more
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See what reviewers are saying
These people were HORRIBLE to deal with I would give them 0 stars!!! They were so unprofessional and mean. I would never buy from them because of how the staff is there on emails its just wrong and... See more
Very poor customer experience. Paid extra $10 for fast processing. I paid $79 extra for 3-5 days international shipping. I was sent an email saying my order was shipped within an hour on a Sunda... See more
Company replied
I just received the Acesonic VHF-8012 great buy from DJ Deals; unfortunately one of the microphones while in the charging cradle is not making contact. Following the instructions in the manual, I ca... See more
Company details
Information provided by various external sources
DJDeals.com began as the only dance music vinyl record DJ shop in the entire state of Vermont way back in the year 2000, called Joyryde Records, & evolved into one of the worlds largest retailers of DJ equipment & effect lighting in the world; serving over 200,000 musicians in the last 2 decades.
Contact info
1498 Jefferson Ave, 33139, Miami Beach, United States
- info@djdeals.com
- djdeals.com
1.9
Poor
189 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Music Hall Cruise Control 2.0 Audiophile Turntable Speed Controller
DJDeals had this device new for $100 cheaper than other dealers. It arrived promptly and works great. Will definitely purchase from again!
October 5, 2021
Reply from DJDeals.com
THANK YOU SO MUCH! We appreciate your business and your feedback :) Have a great day Fred!
Reply from DJDeals.com
Thanks Rich! We do our best to be as responsive as humanly possible! :)
The order came as described in a timely…
The order came as described in a timely matter. Would definitely order from them again!
October 4, 2021
Reply from DJDeals.com
Thank you Joe! We appreciate your business! If there's anything else we can help you with, don't hesitate to reach out.
Fast free shipping and a great cable at…
Fast free shipping and a great cable at a good price.
October 1, 2021
Reply from DJDeals.com
Thank you Paul! We truly appreciate your business!
Great customer service
Stavros was very helpful when I needed answers regarding shipping. Very courteous and super fast communication. Cheapest price on the internet for my Jetpack slim bag. 5 stars!
September 7, 2021
Reply from DJDeals.com
Thank you so much Joshua, so glad we could help you out, we appreciate you!
i love the quick response and help that…
i love the quick response and help that is going to be provided i bought a speaker but was sent the wrong size
hoping to get this resolved quickly! great help!
September 6, 2021
Unprompted review
Reply from DJDeals.com
Thanks Ingrid, we appreciate your business! :)
product got to my place really quick!
August 27, 2021
Reply from DJDeals.com
Thank you!!! We appreciate your business. Have fun with those Slipsheets!
Great deal on an innofader pnp fast and…
Great deal on an innofader pnp fast and easy dealing with these guys thanks
August 22, 2021
Reply from DJDeals.com
Thanks Max!! We're happy to help!
Horrible experience
August 20, 2021
Reply from DJDeals.com
Good job Ken! We will let RCF know that you didn't like the RCF CVR ART 725 Protective Covers that they shipped to you.
Good product but very slow shipping / delivery
Slow delivery -- Ordered the item on June 23rd and received it on August 9th.
Six weeks is too long.
August 11, 2021
Reply from DJDeals.com
Joe must have missed the giant green banner at the top of all 20,000 pages of the website that says:
Factories are severely impacted by a global pandemic & manufacturers are extremely backordered. In many cases you must be willing to wait in line 1-6 months for orders to ship.
This was one of my worst customer…
This was one of my worst customer experiences I have had in my life. I was lied to about the shipping and delivery date multiple times throughout the process. I would request updates and I was told to cancel my order. There was no help to get me valid information. I received my out for delivery email days after I received the package.. I would pay money to never have to deal with this type of incompetency again.
FYI - even during a pandemic you can respond and provide information to a customer... At every turn I was misled. You can report me to any list you want, but I hope nobody has to deal with this lack of communication and professionality again
August 2, 2021
I paid for an item which cost me $158…
I paid for an item which cost me $158 to ship to Puerto Rico and I’m still waiting for “shipping label to be made by seller” according to UPS. This is absurd. It’s been two weeks already.
July 23, 2021
Reply from DJDeals.com
Joel Vazquez
Calle Tulipán BA16 Valle Arriba Heights
Carolina
Puerto Rico 00983
+17874397667
vazquez_joel@yahoo.com
THIS IS A FAKE REVIEW.
Obviously you can't use the UPS website to track an order that was shipped USPS. Your USPS tracking number has been sent to you 4 times so far, and yet you continue to ask for it over, and over, and over again.
https://tools.usps.com/go/TrackConfirmAction_input?strOrigTrackNum=9405803699300796877220
July 23, 2021, 4:36 am
Departed USPS Regional Facility
CATANO PR DISTRIBUTION CENTER
Your item departed our USPS facility in CATANO PR DISTRIBUTION CENTER on
July 23, 2021 at 4:36 am. The item is currently in transit to the destination.
July 23, 2021, 2:28 am
Arrived at USPS Regional Destination Facility
CATANO PR DISTRIBUTION CENTER
July 16, 2021
Pre-Shipment Info Sent to USPS
ProX, the manufacturer that processed & shipped this order, has no idea why this person keeps emailing them complaining that they didn't ship the order. ProX shipped it in full, and ahead of schedule. The buyer just doesn't understand how the USPS website works apparently. Everyone here can clearly see that the USPS shipped the package long ago, so obviously this review is fake, and has now resulted in a permanent ban of this buyer from the website per the Terms & Conditions of Sale.
I purchased the AG 800 disinfecting…
I purchased the AG 800 disinfecting fogger
I needed information on what solutions to use no one ever returned an email then I wanted to returned it I email you guys more then 30 times stating to go back to my original email ect...I'm going to eat -it on this over $340 but i will NEVER order from your website and if I know some one trying to order from you guys I will 100% stop them worst website
July 13, 2021
Reply from DJDeals.com
Liliana Canela
5532 spinnaker Drive Apt 2
San jose, CA 95123
4087592106
lilianacanela56@gmail.com
Your fake review isn’t helping anyone 😂
Looking at our email history it looks like you asked for an RA 4 times, and 4 times you were sent an response in less than 1 minute from our customer service team with instructions; and all 4 times you ignored the instructions.
Nobody else has ever had a hard time with a Return Authorization, in fact, 4 of our amazing customers just got RA’s today!
You’d probably want to refer yourself back to the Return Policy to see how everyone else does it, rather than leaving a fake review about things that never happened.
https://djdeals.com/customer-service/#RETURNS
So good! Better than all the rest.
Thank you, very fast shipping, great packaging, simply the best.
July 5, 2021
Reply from DJDeals.com
Thanks Alex! Have fun with your Faderfox!!
The tracking was good
The tracking was good. I was able to go to FedEx website and use the tracking number. But, the driver didn't seek my signature. He just left it on the porch. (The pandemic might have caused FedEx to change their policy for deliveries. But, I added the signature requirement for $5.99). I feel that I added it for nothing.
June 20, 2021
Reply from DJDeals.com
Hi Jerry! Thanks for the feedback! We really appreciate your business, and we will tell Gravity Stands that their carrier failed to get your signature upon delivery even though they specified it.
The merchandise I received was…
The merchandise I received was exceptional; however, I did not receive all of it, and I am having a hard time getting everything I paid for. Disappointed…
I actually DID contact them and was told I would get a call back.I never got the call back. I have witnesses who saw me open the box. I have the phone records to prove it. This is NOT a false claim.I also have the emails to prove it. If this is how you do business…
Do not go through DJDeals if you have an issue with an order such as missing merchandise. I actually contacted the company, Chauvet, and all I had to do was provide my invoice, and they immediately sent me my missing merchandise. They also said that they never said it was a false claim. I told them what happened, and they did not in any way imply that I had already gotten the merchandise.I often order lighting equipment, and I will go straight through Chauvet next time. Chauvet provided exceptional customer service (not DJDeals)! 5 stars for Chauvet!
June 14, 2021
Reply from DJDeals.com
Hi Lynnette Sauers,
You were told to contact Chauvet directly as your claim that Chauvet failed to ship your order fully was proved to be false by Chauvet's distributor. The distributor said" This person is lying, obviously the package was shipped complete, and way ahead of schedule, she should be thrilled".
You were instructed to email luis@gearclubdirect.com or to call (855) 556-8444 but you failed to do so and instead wrote a fake review.
Lynnette Sauers
489 Winthrop Street
South Williamsport, PA 17702
5705600675
elliotsrs@gmail.com
Great product
Great product. These Eurolite cases are hard to find. Fast delivery and the packaging was better this time but not great. Would recommend DJdeals to anyone.
May 27, 2021
Reply from DJDeals.com
Hi Peter! Procases ships all orders directly to you; and they package all of their shipments in China at the factory, so that's not us packaging them :) We see that you've bought two of these from us, what could we do to make your review of our store 5 stars instead of 4? We do our best to ensure that all of our customers rate us 5 stars and if there's anything we can do to improve our website, we'd love to know!
Satisfied customer
Satisfied customer, My experiences was well serviced no problems with the equipment on time delivery no problems
May 10, 2021
Reply from DJDeals.com
Thank you Steven! We appreciate having you as a customer :)
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