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See what reviewers are saying

Rated 1 out of 5 stars

I guess I'll add my name to the list of unhappy customers of this business. I had purchased a power conditioner from this company, used my credit card, and finished the transaction. I received a confo... See more

Rated 1 out of 5 stars

These people were HORRIBLE to deal with I would give them 0 stars!!! They were so unprofessional and mean. I would never buy from them because of how the staff is there on emails its just wrong and... See more

Rated 1 out of 5 stars

Very poor customer experience. Paid extra $10 for fast processing. I paid $79 extra for 3-5 days international shipping. I was sent an email saying my order was shipped within an hour on a Sunda... See more

Company replied

Rated 3 out of 5 stars

I just received the Acesonic VHF-8012 great buy from DJ Deals; unfortunately one of the microphones while in the charging cradle is not making contact. Following the instructions in the manual, I ca... See more

Company details

  1. Electronics Store

Information provided by various external sources

DJDeals.com began as the only dance music vinyl record DJ shop in the entire state of Vermont way back in the year 2000, called Joyryde Records, & evolved into one of the worlds largest retailers of DJ equipment & effect lighting in the world; serving over 200,000 musicians in the last 2 decades.


Contact info

1.9

Poor

TrustScore 2 out of 5

189 reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Retail Space Mixer

Ordered a mixer for our retail floor music setup. DJDeals had the best price and were easy to work with. Shipping was fast too.
I would highly recommend using DJDeals!

December 26, 2020
DJDeals.com logo

Reply from DJDeals.com

Thank you! We appreciate your business!

Rated 1 out of 5 stars

Seems like was open box

Seems like was open box
Staples were removed from box
Box Re taped closed
Should have been told
Discount should have been applied

December 25, 2020
DJDeals.com logo

Reply from DJDeals.com

Crown says "In 20 years we have never sold, or shipped any product that wasn't brand new and sealed, this customer is clearly very sketchy, and we will not be doing business with him ever again". This customer has been reported to the Bad Buyer list as to be avoided at all cost: https://badbuyerlist.org/buyer/6a908bd4cc49fbfb530b783d

Rated 1 out of 5 stars

You sold me something you didn’t have…

You sold me something you didn’t have you haven’t refunded my money yet how would you feel

December 19, 2020
DJDeals.com logo

Reply from DJDeals.com

TRUSTPILOT FAKE REVIEW.

This is the mail system at host gateway23.websitewelcome.com.

I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.

For further assistance, please send mail to postmaster.

If you do so, please include this problem report. You can
delete your own text from the attached returned message.

tysonray56@gmail.com: host gmail-smtp-in.l.google.com[173.194.201.26] said:
550-5.1.1 The email account that you tried to reach does not exist.
Reporting-MTA: dns; gateway23.websitewelcome.com
X-Postfix-Queue-ID: 502782512
X-Postfix-Sender: rfc822; info@djdeals.com
Arrival-Date: Tue, 15 Dec 2020 16:10:24 -0600 (CST)

Final-Recipient: rfc822; tysonray56@gmail.com
Original-Recipient: rfc822;tysonray56@gmail.com
Action: failed
Status: 5.1.1
Remote-MTA: dns; gmail-smtp-in.l.google.com
Diagnostic-Code: smtp; 550-5.1.1 The email account that you tried to reach does
not exist. Please try 550-5.1.1 double-checking the recipient's email
address for typos or 550-5.1.1 unnecessary spaces. Learn more at 550 5.1.1
https://support.google.com/mail/?p=NoSuchUser v129si49193oif.117 - gsmtp

Rated 5 out of 5 stars

Beyond Amazing Customer Service

The Team at Dj Deals takes pride in the company and shows genuine interest in the satisfaction of their customers. This
is the first time I have ordered from Dj Deals and I can honestly say the customer service is beyond outstanding. I want to highlight one of the agents who I worked with the most, Stavros, for being so quick to respond to all my questions/ concerns, patient and understanding. We will definitely recommend this website to everyone. Thank you. Charisse

October 30, 2020
Unprompted review
DJDeals.com logo

Reply from DJDeals.com

Thank you so much Charisse! We appreciate you :)

Rated 5 out of 5 stars

Great product

Great product! Good Thick Fog. High Grade. No Smell. Awesome effect! Fast Delivery!

October 13, 2020
DJDeals.com logo

Reply from DJDeals.com

Thanks Timothy!

Rated 1 out of 5 stars

Don't walk--RUN!

While for more than two weeks I have been unable to (in any shape form, or fashion,) reach ANYONE at DJdeals, it took them less than 15 minutes to lodge a complaint with TrustPilot that my review violated the guidelines! Humm. What would the review be If that same energy had been invested in taking care of their customer? I have NEVER written a bad review for a company. But by now, in the midst of this epic time suck, it is the principal of the thing. I invite DJdeals to reach out to me to offer the baseline standard of support a civilized society has come to expect. Otherwise, I will invest additional time in warnings in other review venues available to me on the net. DJdeals, you have now raised the bar for being bad.

To all who read this review and wish to purchase something from DJdeals, be forwarned–– you CANNOT get in touch with these people. It is as if they do not exist. The obstacles to communication are many. It is designed that way.

In numerous attempts over the past two weeks to contact DJdeals to get a Return Authorization, every phone call is a busy signal (I’ve not heard one of those in 20 years) and my “click here” on the website to speak to someone about an RA promptly takes me to Chat to explain to the artificial person what I want to do. The AI (artificial intelligence) swiftly hands me over to “Just Answer Electronics and TV” where I am invited to Pay– to get an answer to my technical support question– that I do not have.
Astonished!

All I can say is: WHAT A JOKE!

I purchased the Behringer X Air XR12 12-Input Digital Mixer. I received it, within a few days and assumed all was well. I learned, to my surprise, that only the XR18 connects to my iMacPro via USB. The USB connection on the XR12 with, its stereo out signal, is only for storage and will not send to my DAW in the iMacPro.
Don’t walk. RUN! Don’t be lured in by a good price. You may find yourself screwed and stuck with a piece of very expensive equipment you can’t use!

If there was anything lower than one star, I would choose it.

J Bush, Suwanee, GA.

October 13, 2020
DJDeals.com logo

Reply from DJDeals.com

Sorry Jerry Bush, but it appears that you might be quite confused.

DJDeals.com hasn't had a phone number since 2001, so nobody here has a clue who you might be attempting to call. If you fabricated your own phone number for us, and then frustrated yourself by calling it, there's not much we can do to help you.

Also, we quite clearly have the best return policy in the music industry, with FREE returns, NO restocking fees when you return an item to us in new condition, and a generous 30 days to return any product. You also appear quite confused about the return policy considering that DJDeals.com doesn't have a "chat" system, and never has, in 21 years. We also do not have whatever this AI thing is that you claim lol. We have one method of contacting us, email...which roughly 15,000 customers a year use, without issue.

Are you confused about where you placed this order? Are you perhaps using some other website to attempt to get a return authorization that isn't our website and has nothing to do with us?

Are you perhaps reviewing the wrong website? Quite literally everything you said above is completely made up and has nothing to do with DJDeals.com, and anyone can figure that out by simply going to the contact page of our website and seeing that there is no such thing as a chat, nor is there any such thing as a phone number.

We will inform Trustpilot that this review is fake.

Rated 3 out of 5 stars

Delivery was fine

Delivery was fine, but the bag was to big. I thought it was the smaller version. Your return policy is impossible, maybe it’s that way on purpose. Either way doesn’t help.

Stay safe

October 12, 2020
Rated 5 out of 5 stars

These guys kick butt!

These guys kick butt! I was shopping for a 4 channel compressor unit that was in very short supply throughout the US. These guys not only got one to my front door in just a few days it was at a great price! Easy to work with and super professional!

September 23, 2020
Unprompted review
DJDeals.com logo

Reply from DJDeals.com

Thank you James! We appreciate your business!

Rated 5 out of 5 stars

Good company to work with

I received the slip mats late because they came from Japan, but they kept me informed through the process & came quickly received them when they got to the states. They came well packaged & undamaged.

September 4, 2020
Unprompted review

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