Following an non fault accident , DLG was very quick to get in touch and collect our car from the recovery company. Good communication during the repair process and car returned all repaired. The only... See more
Company replied
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See what reviewers are saying
Perth DLG Auto Services Repairs to Audi Q3 Quattro TDI JSL 20. Right from the start the staff were polite & provided all information.Towards the end one minor complaint was dealt with professionall... See more
My car was repaired by DLG after an accident.They were most efficient. They took my vehicle away on time,as arranged.They kept in touch throughout,then they returned the car beautifully cleaned and re... See more
Company replied
I was contacted by DLG just after speaking to my insurer and arrangements put in place to bring a courtesy car and take my vehicle away within 48 hours. I was kept fully informed of the progress of t... See more
Company replied
Company details
Written by the company
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Contact info
Friarton Bridge, Friarton Road, PH2 8DD, Perth, Scotland, United Kingdom
- 0345 877 6922
4.5
Excellent
223 reviews
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Car went in for repair
Car went in for repair , quick turnaround and kept informed . Car delivered back before estimated date , great service .
December 19, 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Delayed repair
The car was examined before taking in for repair to identify the parts required, estimated repair time 2 days
Parts arrived and then it was found other parts where required
Total repair time 8 days
November 14, 2023
Reply from DLG Auto Services - Perth
Sorry to hear you did not have a great experience. Unfortunately there was a delay in returning your vehicle.
Sometimes this happens and further parts are required.
They did a good job of repairing the…
They did a good job of repairing the car and collection / re delivery went to schedule
November 1, 2023
Great Job
I was kept well informed about the progress of my car. The person who picked up my car was was very friendly and professional. 👍
November 29, 2023
Excellent experience
Very efficient from initial contact, communication excellent throughout.
November 29, 2023
I was kept fully informed at all stages.
November 29, 2023
Great service
Car repairs were organised through my insurance company due to an accident which was completely not my fault!!
DLG kept in regular contact about the repairs, picked up my car and brought it back to me - which was great.
Car looks good as new!!
November 29, 2023
Pleasant very efficient staff
Pleasant very efficient staff. Prompt communication always accurate with arrangements and eveything worked like clockwork. Very speedy and 1st class job. Highly delighted
November 21, 2023
Great repair in quick time
Great repair in quick time, kept informed and courtesy car available at short notice. Staff very knowledgeable and courteous.
November 15, 2023
good and bad
the work carried out on the car was perfect and it was returned nice and clean.
However ...
1) your driver arrived unannounced to pick up the car, despite us being told he would phone 30mins before hand. He was apparently too busy to phone. Just by chance my wife had returned with the car just a few minutes before otherwise the car would not have been available.
2) my wife received a text advising that the work had been finished the previous day yet it was a further 2 days before we got the car back
3 a total of 17 days from pick-up till return seems excessive for work that should have taken about 3 or 4 days
November 8, 2023
Reply from DLG Auto Services - Perth
Hi, I'm sorry that it hasn't all gone to plan and that you are unhappy with the service but I'm pleased to hear that you are happy with the work carried out on the car and the valet. I've asked the site to get in touch with you directly to discuss the issues.
It could have been so good............
Bodywork on car is excellent, contact process and photo uploads went well.....and the people involved in collecting and returning car are lovely.
However, a fixed aerial was removed from the car during the process and not returned or replaced. I have had to phone on 3 occasions and it is always "I will need to ask the workshop" or "we need to check the video" or "the manager is on holiday".
What could have been a perfect score of 5 is therefore a 2.......and I still don't have my aerial back!! :(
October 25, 2023
Reply from DLG Auto Services - Perth
Hi, I'm sorry to hear this. I'll ask site to get in touch to sort this out for you. Thank you
Our 5 year old Yaris was rear ended and transported down to DLG Auto Services in Perth for repair. We were updated throughout and car was delivered back to us when promised. Great service.
From our initial phone call to our insurance company to getting our car back fully restored was minimal hassle. It turned a very stressful situation into a stress free experience very quickly. Our car was picked up and dropped off at the time DLG said it would be. The repair was perfect, as good as new, top job!
October 10, 2023
Top of the leaderboard
What great service both from the workshop and the office. We received prompt communications at every stage of the repair process, and our need for our car as tow vehicle for a booked holiday was effortless taken account of.
November 2, 2023
I got text messages saying the car was…
I got text messages saying the car was ready when it wasn’t. Very hard to get a definite answer. People promised to call back with information but never did. Actual work ok, but staff really not bothered.
November 2, 2023
Reply from DLG Auto Services - Perth
Hello, thank you for leaving your review. Whilst we are glad to have gotten the repair side spot on, we are sorry to hear that you didn't have a great experience. I have passed your feedback to the site's manager to improve the customer journey in the future.
They kept me in the loop the whole time…
They kept me in the loop the whole time and did a very good job on my car after a camper van ran into it whilst stationary.
I am vey grateful for all their excellent work.
October 23, 2023
Unprompted review
Excellent service
October 25, 2023
Kept informed
Picked vehicle up, phoned an hour before arriving and kept me informed and made excellent job
October 25, 2023
Professional service
October 4, 2023
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