PerfectFit  Reviews 

I ordered the wrong size harness but this was not an issue. The team sent alternative sizes free of charge to achieve the correct fit. I sent photographs to check that I'd made the correct selection and the feedback was instant. I returned the items that weren't required and received confirmation that they had been received.
Definitely 5 star Service

I bought a dog harness which didn't quite fit. I contacted the customer support a couple of times. Each time they sent me a new size to adjust my harness until I got the fit just right. Fast response each time from Gemma, Lucy & Natasha in customer support. My harness fits perfectly. Having worked in sales and customer service all my life, I truly appreciate great customer Service. 5 stars.

Our cockapoo injured her neck recently and we needed a harness that did not go on over her head.
Ordered one yesterday morning, with a note explaining why we needed it. Within a few minutes of placing the order we received a phone call to say It would be in the lunchtime post! The harness arrived today!
Great quality harness which fits really well and the customer service is outstanding!
Wholeheartedly recommend the product and the company.

The customer service of this shop is outstanding. I had a query last Thursday after closing hours, by 15:00 on Friday it had been solved and I received the goods today (Tuesday). I would recommend them and their products to everyone.

Brilliant harness, great customer service
Harness is well made, has stood up well to being washed and is y shaped with no shoulder restriction. I’ve always had issues with fitting harnesses to my deep chested but generally slim beagle. Had great fitting advice over the phone and order was sent promptly

In an industry where companies rarely exceed expectations, the Dog Games Shop managed to do so with their exceptional customer service

Purchased a harness , very fast delivery.
The front part turned out to be the incorrect size so they are sending me a different size , free of charge, to try before I return the other piece.
That is what I call ‘good customer service’
Will definitely recommend this company

It's not often a company exceeds expectations, the Dog Games Shop managed this by offering outstanding service and a great product. When I found out that an item was the incorrect size, I spoke to them and a repacement arrived in the post the next day FREE OF CHARGE.

I cannot speak highly enough of these lovely people. I have a 10 month old Field Lab who is very hard to fit for a harness. A simple phone call and I received excellent advice, all the available options, and a package of harnesses to try on my dog. All I have to do now is return those I do not wish to keep. Absolutely superb!

Bought a harness for our mini-dachsy and couldn't be happier with fit and quality. Really easy to put on and take off - lovely padding as well. Follow the sizing guide! 2 thumbs up.

Really great harnesses, with lots of sizes to choose from and a great breed guide on the size you get. I have a small English Setter, so getting a harness that fits her has been quite a challenge. This company offers a variety of sizes and each part of the harness can be a different size so it fits her perfectly. I was also really impressed with the fast shipping, quicker than Amazon it seems! Would highly recommend

this is the best game ever

Fantastic customer service I sent back an item which unfortunately got lost in the post they actually emailed me a few days later to see if I had any news on the item to which I didn’t BUT they kindly sent me a replacement free of charge Can not prise the team highly enough superb

My dog chewed through a portion of her harness as soon as we put it on. I emailed the company and they replied quickly and they offered to replace the damaged portion free of cost.

Amazing service and the harness has been brilliant. Couldn’t recommend enough!

With an awkward shaped cockapoo it was never going to be easy, but the customer service provided was first rate. After realising the fit of the recommended size wasn’t quite right the CS team proceeded to send out endless alternative bits and pieces which allowed us to trial every combination possible. Eventually landing on the perfect combination for our dog. Fantastic customer service and a lovely team of people to deal with. Will highly recommend.

Thankyou so much for my wonderful purchase.

Everything is great all fits - no returns from us here.

Customer support was wonderful and friendly will recommend to all my friends

Thankyou
AW

I recently received a perfect fit harness, but I had selected the wrong size. Was easily sorted and their CS team were really knowledgeable and friendly.

Fantastic customer service and great product delivered quickly. I needed a few attempts at getting the 'perfect fit'. They were very patient with me' Very happy and would recommend. (Message to Dog-Games) The spares are in the post thanks.

Brilliant customer service, so helpful, harness received next day. The harness itself is really good quality, easy to fit and super comfy for my pup

Excellent Company. Great customer service, fairly expensive product, but well worth the money!