Dolmen Insurance Brokers Reviews 

147
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the staff for being exceptionally helpful, friendly, and knowledgeable, making interactions pleasant and efficient. Many people appreciate the ease of the overall process, often highlighting how quickly things were sorted and finding the pricing very competitive. However, some customers also noted issues with customer service, mentioning difficulties in reaching staff and experiencing slow or unclear communication. A few people reported problems with the documents team, leading to delays in vehicle registration, or encountered challenges getting insurance for specific vehicle types and issues with breakdown assistance.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, efficiency, and... See more

Service

Users describe positive interactions with service, highlighting the helpfulness and efficiency of staff... See more

Customer service

Customers had positive experiences with customer service, often praising agents for their kindness, respect,... See more

Price

Consumers find price to be a positive aspect, with many reporting competitive quotes and significant savings... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the promptness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Since moving to Ireland, I have had the worst experience trying to get my car insured with a foreign licence. Most insurance companies would either not recognize my Canadian licence or would quote... See more

Rated 5 out of 5 stars

We contacted Dolmen Insurance Brokers regarding insurance for a New Motorhome. We were very fortunate to speak to Anna who arranged the whole thing both pleasantly, thoroughly and efficiently. She w... See more

Rated 5 out of 5 stars

I want to say how incredibly helpful your staff were to me over the past week. I was insuring a camper and moving my insurance from one company to Dolmen. I had to speak with your staff on three sep... See more

Rated 5 out of 5 stars

I recently took out buildings insurance for a rented property with Dolmen. The whole process was very easy and quick. The staff member I dealt with was knowledgeable and provided me with all the info... See more


Company details

  1. Insurance Broker

Written by the company

Dolmen Insurance Brokers was set up in 1998 Artane, Dublin 5. This location, just north of the City Centre had no Brokers and the Company grew quickly. In 2001, we purchased Rooney Insurances Swords (then called NRG) and merged their customers and staff with ours. The increased volume helped to improve our service and products available for our customers. In 2015 we purchased a Specialist Insurance Brokerage called C U Safe which specialises in Insurances for Credit Union members. At Dolmen Insurances, we have a range of products on offer at very competitive pricing. We always work in the best interest of our clients, not the insurers and our clients receive multiple quotes on suitable insurance products. Our Insurance clients have the peace of mind that they deal with a specialist insurance brokers. Our experts are there for our clients when they need advice and especially when they need us most and have to make a claim.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

147 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 1 month

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4.6

All reviews

(147)

37 reviews in the last 12 months

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Rated 5 out of 5 stars

Trusted Insurance Broker

Third year using Dolmen for my personal car insurance. Dolmen found me insurance at a great rate originally and it's gone down again this year without losing any of my cover. The team are all knowledgeable and quick to respond to any queries. Highly recommend.

November 11, 2024
Unprompted review
Rated 5 out of 5 stars

Once again I have insured a…

Once again I have insured a recreational vehicle with Dolmen Insurance. A very positive experience and a pleasure to be lead through the process by a most helpful lady by the name of Veronica. I had all my questions answered in a very comprehensive manner and highly recommend Dolmen to all my friends.

November 8, 2024
Unprompted review
Rated 5 out of 5 stars

I had dealings with Vlada

I had dealings with Vlada, she made the whole process so easy. I would highly recommend this company if you’ve done any work to your van . Hassle free.

November 7, 2024
Unprompted review
Rated 5 out of 5 stars

Honest review of my experience.

What made my experience great was ringing Dolmen this morning and finally after days of trying, getting to speak to Veronica in the camper team. Veronica was very understanding with my frustration, very helpful, very pleasant and extremely efficient in processing my application. Veronica has made my day so much better. If my opinion matters, then I would say improve your telephone answering capacity with more people like Veronica. Automated responses and no obvious signs that anyone cares about your application nurtures the "AVERAGE" ratings on Trust Pilot. Veronica is way above average. Thank you.

November 1, 2024
Unprompted review
Rated 5 out of 5 stars

Thanks to Dolmen Insurance Brokers

Dolmen Insurance was a very welcome discovery having tried several insurance companies/brokers who were making it difficult for us to insure our new home because we were told the roof was ‘not standard’, despite a lot of new builds being roofed in the same way. They were efficient and very responsive and found us a great deal.

October 23, 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant Customer Service

One phone call, 5 minutes all sorted. No waiting, no fuss straight to the point in a friendly professional manner. Great service highly recommended.

October 18, 2024
Unprompted review
Rated 5 out of 5 stars

Wonderful positive experience

Absolutely wonderful positive experience, Veronica was able to sort me out with our first time camper insurance and take us through the process. Veronica made it seem very personable. Thank you

October 17, 2024
Unprompted review
Rated 5 out of 5 stars

Absence made the heart grow fonder.

I had campervan insurance through Dolmen for several years, but changed a few years ago. Decided to go back this year, since their benefits looked better. How things have changed - for the better! In the past I found the service impersonal, and a weight of bureaucracy.
It was therefore very pleasant, to find great improvements. I was able to make the initial application online, and they followed up with a phone call. I was delighted to find the whole thing was finalised in that call. Veronica was patient, knowledgeable and friendly.

October 3, 2024
Unprompted review
Rated 5 out of 5 stars

CAMPER NCB Question

Well I rang Dolmen ( camper inquire) and spoke with Ian..What a friendly Guy and a good Ambassador for Dolmen ..all the information i needed Ian was able to supply and more ..
A really good experience and top.class customer support .

October 2, 2024
Unprompted review
Rated 5 out of 5 stars

Very positive experience

Very positive experience - in particular with Eddie who understood exactly what we needed, the timeframes etc and dealt with everything in a professional and efficient manner. Big thank you!

August 30, 2024
Unprompted review
Rated 5 out of 5 stars

We renewed our Motor trade insurance…

We renewed our Motor trade insurance cover last week and got 3 quotes we then went into details of each quote inc. levels of cover , stock levels and so on , Our Office dealt with Mark Farrell and from the start they informed me his attention to detail and product knowledge was second to none , He was also very helpful in some extra queries we had . He was competitive on final cost ( not massively) but it was his professionalism and attention to detail that made our minds up in the end , When it comes to Motor Trade insurance he is top class in our experience . OWEN REDDY REDDY 2 DRIVE LTD

August 22, 2024
Unprompted review
Rated 5 out of 5 stars

I'll second all of the comments about…

I'll second all of the comments about Dolmen Insurance being so easy to deal with and so helpful. Eddie had my horsebox insured in a matter of minutes. Never had insurance go though so efficiently. Thanks Eddie!

August 26, 2024
Unprompted review

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