Dolmen Insurance Brokers Reviews 

147
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the staff for being exceptionally helpful, friendly, and knowledgeable, making interactions pleasant and efficient. Many people appreciate the ease of the overall process, often highlighting how quickly things were sorted and finding the pricing very competitive. However, some customers also noted issues with customer service, mentioning difficulties in reaching staff and experiencing slow or unclear communication. A few people reported problems with the documents team, leading to delays in vehicle registration, or encountered challenges getting insurance for specific vehicle types and issues with breakdown assistance.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, efficiency, and... See more

Service

Users describe positive interactions with service, highlighting the helpfulness and efficiency of staff... See more

Customer service

Customers had positive experiences with customer service, often praising agents for their kindness, respect,... See more

Price

Consumers find price to be a positive aspect, with many reporting competitive quotes and significant savings... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the promptness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Since moving to Ireland, I have had the worst experience trying to get my car insured with a foreign licence. Most insurance companies would either not recognize my Canadian licence or would quote... See more

Rated 5 out of 5 stars

We contacted Dolmen Insurance Brokers regarding insurance for a New Motorhome. We were very fortunate to speak to Anna who arranged the whole thing both pleasantly, thoroughly and efficiently. She w... See more

Rated 5 out of 5 stars

I want to say how incredibly helpful your staff were to me over the past week. I was insuring a camper and moving my insurance from one company to Dolmen. I had to speak with your staff on three sep... See more

Rated 5 out of 5 stars

I recently took out buildings insurance for a rented property with Dolmen. The whole process was very easy and quick. The staff member I dealt with was knowledgeable and provided me with all the info... See more


Company details

  1. Insurance Broker

Written by the company

Dolmen Insurance Brokers was set up in 1998 Artane, Dublin 5. This location, just north of the City Centre had no Brokers and the Company grew quickly. In 2001, we purchased Rooney Insurances Swords (then called NRG) and merged their customers and staff with ours. The increased volume helped to improve our service and products available for our customers. In 2015 we purchased a Specialist Insurance Brokerage called C U Safe which specialises in Insurances for Credit Union members. At Dolmen Insurances, we have a range of products on offer at very competitive pricing. We always work in the best interest of our clients, not the insurers and our clients receive multiple quotes on suitable insurance products. Our Insurance clients have the peace of mind that they deal with a specialist insurance brokers. Our experts are there for our clients when they need advice and especially when they need us most and have to make a claim.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

147 reviews

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No recent history of asking for reviews

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Replied to 80% of negative reviews

Typically replies within 1 month

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4.6

All reviews

(147)

37 reviews in the last 12 months

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Rated 5 out of 5 stars

What a refreshing experience

What a refreshing experience. I spoke to a human (Eddie Lawlor) who was friendly, efficient and had my house insured in a matter of minutes. He was helpful, knowledgeable and interested helping me get the insurance policy I required. I have spent 2 months with other companies making me jump through hoops and increasing the policy costs for no reason. Eddie has quoted me for my cars and I will be going to Dolmen first for all my future insurance needs. Keep up the good work.

August 13, 2024
Unprompted review
Rated 5 out of 5 stars

Dealt with Eddie and Cian recently for…

Dealt with Eddie and Cian recently for van and home insurance, they were so friendly ,helpful and knowledgeable when putting together policies for us .An absolute asset to this company would highly recommend them both, look forward to doing more business with you in the future.

November 23, 2023
Unprompted review
Rated 5 out of 5 stars

I had issues getting mortgage…

I had issues getting mortgage protection spoke with Aine who immediately put me at ease with her knowledge - Cover organised in less than 10 minutes Ask for Aine when it comes to mortgage protection

October 26, 2023
Unprompted review
Rated 1 out of 5 stars

Dealing with Dolmen

I had a brief issue with the company. I rang to speak to a manager and was given Paul Clements direct number. My conversation with Paul was not what I expected. I found Paul very aggressive on the the phone. In the end I had to go because he would not let up.

November 17, 2023
Unprompted review
Rated 5 out of 5 stars

I can't recommend Dolmen Insurance…

I can't recommend Dolmen Insurance brokers enough. We are a small business in Dublin. We recently received our company insurance renewal notification. The cost had increase, pretty much like everything else. I decided to ring around and get some quotes. I rang a couple of brokers. Got call centres, was on hold for 15 - 20mins etc. I rang Dolmen, got to speak to person in Dublin, wishing 30 mins I had a call back, a cheaper quote and more cover with their policy. They took care of all the paper work. I can't recommend enough. We are moving our fleet Insurance over in October. Philip and Paul thank you for making the process simple. Our company prides itself on our customer service and Dolmen is one of the very few whom I found do the same.

August 1, 2023
Unprompted review
Rated 1 out of 5 stars

Progress my A**e

Over the last few years I've had nothing but problems trying to make contact by phone. Left on hold for a half an hour then to be told we're too busy to take your call. Been trying to renew my camper insurance on line to have my card rejected doesn't recognise my expiry date because I've got a new card (same number) with a new expiry date. If you call this progress give me the older ways anytime.....
Wish I had the option of giving ye a zero star review.

July 20, 2023
Unprompted review
Rated 1 out of 5 stars

Terrible customer service

Was a great company for many years.
But lately Customer service is not good.
72 hours reply time is not good enough, understaffed.
I moved to another company who answer their phones

June 6, 2023
Unprompted review
Rated 1 out of 5 stars

Shocking customer service

Shocking customer service. Must have rang 50 times. Finally spoke to someone who was to email a quote. One week later no email. Rang 3 more times with promises of a callback.. Again nothing. Don't waste your time with this company. Worst and most frustrating customer service ever. ZERO STARS.

April 21, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent quotes callbacks service from Eddie of Dolmen Insurance for House and Car policies. Delighted to have joined them. A pleasure to deal with.

May 3, 2023
Unprompted review
Rated 5 out of 5 stars

Outstanding service

Outstanding service. This is the 3rd year in a row getting my motor insurance from Dolmen. Service is always excellent, staff always friendly and the price is always competitive. Would highly recommend.

January 3, 2023
Unprompted review
Rated 5 out of 5 stars

Great service for more than a decade

We have been with Dolmen for more than a decade now, trusting them with home, car and business insurance policies. They have never failed to help steer us neatly through challenges with claims, and are always helpful with renewals and getting us the best price possible. I highly recommend going with them

November 18, 2022
Unprompted review
Rated 5 out of 5 stars

I have been with Dolmen in Artane…

I have been with Dolmen in Artane Dublin, for 2 years now.
They came highly recommend by a friend.
The first year they managed to reduced my car and home insurance by over 35% and 65%.

This year I was sure as an existing customer I felt sure I would experience a rate increase.

I havent. In fact insurance for my car went down an additional Eur25.00.

I'm one very happy customer.

August 8, 2022
Unprompted review
Rated 5 out of 5 stars

Longstanding customer

We've been dealing with Dolmen for over 10 years now for multiple properties and the service has always been second to none. Extremely helpful getting back to us with competative quotes and quick to respond to any questions or queries we had. Changes in policies requested were put through immediatly. It'd difficult to get excited about insurance (until you need it) but I would absolutely recommend this company for efficient and friendly service.

October 3, 2022
Unprompted review

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