Dolmen Insurance Brokers Reviews 

147
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the staff for being exceptionally helpful, friendly, and knowledgeable, making interactions pleasant and efficient. Many people appreciate the ease of the overall process, often highlighting how quickly things were sorted and finding the pricing very competitive. However, some customers also noted issues with customer service, mentioning difficulties in reaching staff and experiencing slow or unclear communication. A few people reported problems with the documents team, leading to delays in vehicle registration, or encountered challenges getting insurance for specific vehicle types and issues with breakdown assistance.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, efficiency, and... See more

Service

Users describe positive interactions with service, highlighting the helpfulness and efficiency of staff... See more

Customer service

Customers had positive experiences with customer service, often praising agents for their kindness, respect,... See more

Price

Consumers find price to be a positive aspect, with many reporting competitive quotes and significant savings... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the promptness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Since moving to Ireland, I have had the worst experience trying to get my car insured with a foreign licence. Most insurance companies would either not recognize my Canadian licence or would quote... See more

Rated 5 out of 5 stars

We contacted Dolmen Insurance Brokers regarding insurance for a New Motorhome. We were very fortunate to speak to Anna who arranged the whole thing both pleasantly, thoroughly and efficiently. She w... See more

Rated 5 out of 5 stars

I want to say how incredibly helpful your staff were to me over the past week. I was insuring a camper and moving my insurance from one company to Dolmen. I had to speak with your staff on three sep... See more

Rated 5 out of 5 stars

I recently took out buildings insurance for a rented property with Dolmen. The whole process was very easy and quick. The staff member I dealt with was knowledgeable and provided me with all the info... See more


Company details

  1. Insurance Broker

Written by the company

Dolmen Insurance Brokers was set up in 1998 Artane, Dublin 5. This location, just north of the City Centre had no Brokers and the Company grew quickly. In 2001, we purchased Rooney Insurances Swords (then called NRG) and merged their customers and staff with ours. The increased volume helped to improve our service and products available for our customers. In 2015 we purchased a Specialist Insurance Brokerage called C U Safe which specialises in Insurances for Credit Union members. At Dolmen Insurances, we have a range of products on offer at very competitive pricing. We always work in the best interest of our clients, not the insurers and our clients receive multiple quotes on suitable insurance products. Our Insurance clients have the peace of mind that they deal with a specialist insurance brokers. Our experts are there for our clients when they need advice and especially when they need us most and have to make a claim.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

147 reviews

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No recent history of asking for reviews

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Replied to 80% of negative reviews

Typically replies within 1 month

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4.6

All reviews

(147)

37 reviews in the last 12 months

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Rated 5 out of 5 stars

Efficient and very pleasant experience

Great experience. Very efficient. Paperwork and details handled in a very timely manner as we were eager not to delay the completion of our house purchase. Very pleasant and professional, making the process stress free. I can't think of any faults in our experience.

September 26, 2022
Unprompted review
Rated 5 out of 5 stars

Great support and follow up.

I'm with Dolmen Ins for a very long time. They now look after our house insurance as well as cars. Have gotten full support form them particularly when we really needed insurance cover for accidents both car and house. They've looked after me when I have had problems with other companies. No problem too big. Definitely recommend Dolmen.

October 20, 2022
Unprompted review
Rated 4 out of 5 stars

I honestly can not complain

I honestly can not complain. They helped me cover my camper when I was having difficulty with other insurers. And when I realized the first van was a lemon, they had no problem changing cover on short notice to a new van. The quote was on the high side but I don't have car insurance so I understand. And they cover European driving without a time limit, most companies give like 30 day cover abroad and we travel a lot so it's worth it. They covered my above cab damage too when the window blew out in a storm and didn't raise my insurance.
I highly recommend them if you plan extended travel. And I have not had a breakdown but any questions I have ever had have been answered instantly. And they always answer the phone really quickly. The team that work there were considerate of our situation at renewal and extended the time we needed to get the money together.

October 8, 2021
Unprompted review
Rated 1 out of 5 stars

So much for Customer loyalty

So much for Customer loyalty, 10 years of uninterrupted continued claim free insurance for our Motor-home. We missed the renewal (by 9 days) the subsequent calls, emails, form filling and expected fees for new vehicle inspections where just too much to continue using them.
So went to the market and within 30 mins of calling a new insurance company we where covered. Good bye and good riddance to a very very poor customer serviced orientated motor-home insurer.

June 28, 2021
Unprompted review
Rated 1 out of 5 stars

Looking for Van Insurance Quote send…

Looking for Van Insurance Quote send them information got from them email saying (Unfortunately we are unable to provide a quotation at this time.)
Send Email to them with question (On witch time you can provide if you dot mind I ask you.) start sending me email with question, if I don't ask question the don't have interest, look like there don't need customers!!! Bad Service have good time you lost one customer.

March 3, 2021
Unprompted review
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