dorothyhouse.shop Reviews 

170
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Lovely good value cards. Some had local christmassy scenes which enhanced their attractiveness.

Rated 5 out of 5 stars

My 5 star rating is for the web ordering and delivery process and not the slimline calendar itself which is a great disappointment. For many years I have been sending the calendar as a gift to relativ... See more

Rated 5 out of 5 stars

Dorothy House looked after my sister in law and I wanted to continue to support the amazing work they do. I was very pleased to see I could buy my Christmas cards from their shop and use this as anoth... See more

Rated 5 out of 5 stars

Great website- easy to navigate and detailed descriptions of items. Arrived promptly and very well packed. Coat was excellent quality and condition despite being “vintage” , scarf seemed brand new, b... See more

Company details

  1. Thrift Store

Written by the company

Carefully curated, charity shop chic! Saving precious vintage & designer clothing from landfill, while supporting hospice care in the local community!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

170 reviews

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4.7

All reviews

(170)

22 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Item arrived in 3 days

Item arrived in 3 days, in good condition, nicely packaged, matched description and was exactly what I was looking for. I would use DorethyHouse.shop again - great idea!

October 7, 2022
Rated 3 out of 5 stars

vintage cardigan

i understood i was ordering a cardigan in fact it was a mock twinset. also stated vintage. item onsale on amazon uk.however like item and will make use of it

October 1, 2022
Rated 4 out of 5 stars

Happy overall

Bought 3 items of clothing and overall I am happy. That said, one of them was described as in very good condition but I would not agree because it has a quite a few pulled loose threads. It’s also dry clean only and I don’t recall it being described as such. Delivery was prompt and the items were well packaged.

October 6, 2022
Rated 4 out of 5 stars

1st time buyer

Received 2 lovely items , beautifully wrapped , friendly customer service deals with any queries you may have. Well done for providing this great service for a good cause.

September 13, 2022
Rated 1 out of 5 stars
dorothyhouse.shop logo

Reply from dorothyhouse.shop

Hi Sandra,
I’m really sorry your order hasn’t reached you yet.
We use Royal Mail for all orders and we have seen a significant increase in delivery times since the strikes took place.
I can confirm your order was posted on 6th Sept by 2nd class. Other orders sent out on the same day are also experiencing delays.
Please email us at customerservice@dorothyhouse.shop if your order doesn't arrive by the weekend.
Many thanks
Jen

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