Drain Doctor - Mid Scotland Reviews 

134
TrustScore 4.5 out of 5

4.7

Springfield House, Laurelhill Business Park, FK7 9JQ Stirling, Scotland, GB


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Rated 5 out of 5 stars

Andrew came out to help us with a blocked outdoor drain in Strathblane less than 24 hours after we placed a call. He quickly diagnosed the fault, gave us a no obligation quote and immediately got to w... See more

Company replied

Rated 5 out of 5 stars

Really quick response from initial enquiry to drain engineer arriving - within 2 hours. Problem solved within the hour and everything is back to working as it should. The engineer was lovely and ver... See more

Rated 5 out of 5 stars

Andrew was extremely professional and lovely to deal with. He explained what was required and the cost from the outset and then just diligently (on a Saturday!)fixed the issue. No mess. Very trustwort... See more

Company replied

Rated 5 out of 5 stars

Phoned Drain Doctor as we had issues with our drains. Able to book an appointment immediately and they were able to fix the issue. Quick, professional and reliable. Everything was explained really wel... See more

Company replied


Company details

  1. Drainage Service
  2. Plumber

Written by the company

UK’s #1 Drainage & Emergency Plumbing Company We specialise in drain unblocking, plumbing repairs, CCTV drain surveys, emergency call outs and planned preventative maintenance. Your local Drain Doctor engineer is just a phone call away. Available 24/7, 365 days a year, we offer free call outs and quotes for prompt and reliable drainage and plumbing services.


Contact info

  • Springfield House, Laurelhill Business Park, FK7 9JQ, Stirling, Scotland, United Kingdom

  • 0808 156 0000
Promotion box for Drain Doctor - Mid Scotland

Book an engineer in 2 minutes

Available 24/7, 365 days with free call out and no obligation quote.

4.7

Excellent

TrustScore 4.5 out of 5

134 reviews

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No recent history of asking for reviews

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Replied to 93% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(134)

1,750 reviews in the last 12 months

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Rated 5 out of 5 stars

Service was excellent

Service was excellent, and engineer arrived promptly. Andrew did an excellent job, and left everything tidy on his departure

June 6, 2023
Unprompted review
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Reply from Drain Doctor - Mid Scotland

Thank you for taking the time to leave us a review.

We really appreciate your feedback

Thanks
Emma

Rated 5 out of 5 stars

Highly recommend!

Made an initial call and Connor came round within a few hours - gave me a quote and explained what needed done. Arrived early to do the work and did a totally professional job - excellent service!

June 2, 2023
Unprompted review
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Reply from Drain Doctor - Mid Scotland

Thank you for taking the time to leave us a review.

We really appreciate your feedback.

Thanks
Emma

Rated 5 out of 5 stars

Quick and efficient service

Quick service. Explanation of what was required. Work carried out efficiently. Left everything neat and tidy. Would recommend

June 1, 2023
Unprompted review
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Reply from Drain Doctor - Mid Scotland

Thank you for taking the time to leave us a review.

We really appreciate your feedback.

Thanks
Emma

Rated 3 out of 5 stars

Good service but ridiculously…

Good service but ridiculously expensive. 15 minutes max and £300 !!

May 31, 2023
Unprompted review
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Reply from Drain Doctor - Mid Scotland

Hi Jill,

Thank you so much for sharing your feedback, we are sorry to hear you weren't completely satisfied with the cost.

Before we carry out any work, we evaluate the problem and provide a quote. Once you are happy with the quote, we then start the job.

If this process was not followed, please email your postcode to UK.Feedback@nbly.com and I will investigate this further for you.

Thanks
Emma

Rated 5 out of 5 stars

Highly efficient and speedy service…

Highly efficient and speedy service from Andrew at Drain Doctor. 2 hours after our initial enquiry our very slow draining kitchen sink was sorted. Would use again and highly recommend.

May 30, 2023
Unprompted review
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Reply from Drain Doctor - Mid Scotland

Thank you for taking the time to leave us a review.

We really appreciate your feedback.

Thanks
Emma

Rated 5 out of 5 stars

Quick, efficient and friendly service.

The contractor came out quickly and as advised and was able to flush the blockage without any issues. The service was prompt, efficient and friendly. Would definitely recommend Drain Doctor.

May 25, 2023
Unprompted review
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Reply from Drain Doctor - Mid Scotland

Thank you for taking the time to leave us a review.

We really appreciate your feedback.

Thanks
Emma

Rated 5 out of 5 stars

Top Class Work

Faultless execution of his task and every innovative in his approach to completing my issue within the hour, 5 stars for me.👍

May 25, 2023
Unprompted review
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Reply from Drain Doctor - Mid Scotland

Hi John,

thank you for taking the time toleave us a 5* review.

We're delighted to hear that our engineer was able to sort your problem quickly.

Thanks
Emma

Rated 4 out of 5 stars

officiant and direct.

Once i manage to pass on my details all went smoothly... the issue was accessed and sorted very quickly. i hope i wont have to but if required i will call them again.

May 24, 2023
Unprompted review
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Reply from Drain Doctor - Mid Scotland

Thank you for your review and comments.

We're really pleased to hear that our team sorted your drain issue.

We hope you will call us again for any future drain problems.

Thanks
Emma

Rated 5 out of 5 stars

Friendly helpful young man

Friendly helpful young man. Very helpful and explained options well.

May 25, 2023
Unprompted review
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Reply from Drain Doctor - Mid Scotland

Hi Brian,

thank you for taking the time to leave us a review about your recent experience.

We really appreciate your feedback.

Thanks
Emma

Rated 5 out of 5 stars

Brian was First Class

Your operative, Brian was cheerful and helpful, he explored all the local lines to make sure the potential blockages were not on our lines. To my mind he conducted a thorough survey and advised me what to tell the water board.

May 22, 2023
Unprompted review
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Reply from Drain Doctor - Mid Scotland

Hi Anthony,

thank you for leaving us a review about your recent experience.

We're really pleased to hear that our engineer Brian did a great job for you.

Thanks
Emma

Rated 5 out of 5 stars

Patient and reliable diagnosis of a major problem !

I had been having huge drain problems on a rainwater downpipes onto my garage, and had been given the runaround by builders and other people in the building, who swore blind that there was no link between the downpipes and the main drain. Conn0r did a series of unblockings, and discovered that indeed, the pipe and the drain were linked and badly blocked. It was a relief to have a proper diagnosis and a partial unblocking (someone had poured concrete down the drain....)

May 23, 2023
Unprompted review
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Reply from Drain Doctor - Mid Scotland

Hi Margaret,

thank you for leaving us a review.

We're delighted to hear that our engineer Connor was able to find the source of your blocked drain problem for you.

We hope you won't hesitate to call us again if you have any further issues.

Thanks
Emma

Rated 5 out of 5 stars

Excavate through concrete to replace T branch

Connor the engineer, stuck at the job all day. As we weren't at home he called to confirm what work was required. Got home in time to see quality of work carried out prior to refill of excavation. Very tidy after finishing as well. Would highly recommended.

May 16, 2023
Unprompted review
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Reply from Drain Doctor - Mid Scotland

Hi Ian,

thank you for taking the time to leave us a review and recommendation.

It's great to read such positive comments about our engineer Connor's work replacing your T branch.

Thanks
Emma

Rated 5 out of 5 stars

Excellent, professional service!

Andrew was very efficient and knowledgeable. He rang before arriving and I got a next-day appointment which was very convenient! After using the camera to check the system he offered advice on how we could install our wetroom drainage. It's offered me the peace of mind we needed before going ahead. I would highly recommend Drain Doctor.

May 18, 2023
Unprompted review
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Reply from Drain Doctor - Mid Scotland

Hi Clare,

thank you for your review and recommendation.

We really appreciate the positive feedback about your recent experience.

We hope you won't hesitate to call Drain Doctor for any future drain issues or queries.

Thanks
Emma

Rated 4 out of 5 stars

Speedy, efficient communication and service

The standard of job done and person doing it were great, as was the speed of response to my initial request for quotes for the work. I've deducted one star only because I'm still waiting to receive a written note of work contracted, fee for work, and confirmation of my payment on the day.

May 6, 2023
Unprompted review
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Reply from Drain Doctor - Mid Scotland

Hi Jonathan,

thank you for leaving a review and feedback about your recent experience.

Please can you email UK.Feedback@nbly.com with your postcode and the date our team attended your property so I can chase up the outstanding information for you.

Thanks
Emma

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