Dreem Health Sleep Clinic Reviews 163

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 159 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and empathetic approach, making interactions pleasant and informative. The user experience is frequently highlighted as smooth and easy, with many appreciating the convenience of virtual appointments and the straightforward process of at-home sleep studies. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, from initial consultation to receiving results and treatment plans. However, some customers expressed dissatisfaction with the product, citing issues such as inaccurate sleep test results and a lack of follow-up regarding referrals. A few people also felt that the service was a waste of time, particularly if they were seeking help for complex sleep disorders, as the company was unable to prescribe certain necessary medications or required extensive prior medical documentation.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, professionalism, and... See more

User experience

People report positive experiences with user experience, highlighting the ease and smoothness of the process.... See more

Service

Users describe positive interactions with service, highlighting the clear, thorough, and efficient process,... See more

Customer service

Consumers find customer service to be positive. Many reviewers report being listened to, feeling comfortable,... See more

Product

Customers had ambiguous experiences with product. Many reviewers found the at-home sleep study hardware and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Talking with Mary Beth Willis felt like talking to a well informed friend. She is so kind and knowledgeable. Looking forward to seeing my test results and discussing them with her. Thank you so much f... See more

Company replied

Rated 5 out of 5 stars

Everything went really smooth. Quick appointment availability and having everything virtual helped alot with my work schedule. Would recommend to anyone who needs to do a sleep study.

Company replied

Rated 5 out of 5 stars

Kaitlyn has been amazing. From day 1 she listened to my concerns, answered all of my questions, and really made me feel heard. I now have answers I’ve been seeking for months and feel optimistic about... See more

Company replied

Rated 5 out of 5 stars

I left my appointment more educated, more hopeful, and happy to know someone out there understands and can sympathize with where I’m at in life. My telehealth Dr asked me all the right questions, pati... See more

Company replied


Company details

  1. Sleep Clinic

Written by the company

Dreem Health makes getting help for sleep problems easy. Meet with a licensed sleep specialist online, take a sleep test in your own bed, and get a treatment plan that fits your life. Available nationwide, Dreem Health’s services are covered by most insurance plans or available for self-pay. You’ll get a clear cost estimate before your first visit — no surprise bills. From sleep apnea and snoring to insomnia and daytime sleepiness, we’re here to help you sleep better and wake up ready for life.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

163 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 76% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Another great appointment

Another great appointment! Got all my questions answered and then some! The appointment went as long as it needed to and I had adequate time in case I had more questions. Very happy so far with this experience.

January 2, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Experience Working with the Dreem Health Clinic…

Working with the Dreem Health Clinic team was great! Very easy to book a virtual appointment and the process to do the home sleep study was straightforward and done in a very timely manner. My nurse practitioner Brandi Campbell went over the results within a week of performing the sleep study and set me up to receive my PAP machine. She also followed up and answered all my questions. Great experience!

December 18, 2025
Unprompted review
Rated 5 out of 5 stars

Great consult!

Mary Beth, Nurse Practitioner, was great - very helpful, willing to share her expertise while taking the time to answer all my questions. I highly recommend her and the team at Dreem Sleep

December 31, 2025
Unprompted review
Rated 1 out of 5 stars

Unreliable. Suddenly cancelled appointment with no explaination

Had an appointment scheduled for 7:30am on December 26, 2025. Without any explaination, at 9:45pm the night before, the company suddenly cancelled my early morning appointment the next day. If I had done this, according to their terms, I would have still been liable to pay them but, especially without any explaination, this leads me to not trust this company or want to set up another appointment as they seem flaky and unreliable now.

December 25, 2025
Unprompted review
Rated 5 out of 5 stars

Very professional

Very professional! I had a great explanation with Dreem Health. The sleep test arrived quickly and was easy to do. Teresa was able to clearly explain my results. She is very personable and kind.

December 17, 2025
Unprompted review
Rated 5 out of 5 stars

Satisfied!

Very simple to follow process with professional communication and easy to pay via phone. Would use Dreem Health services again.

December 15, 2025
Unprompted review
Rated 5 out of 5 stars

Thanks to Jamila Battle for a great big…

Thanks to Jamila Battle for a great big help she has bee to me. She has explained everything to me that I need to know and she was definitely on top of making sure that I was taken good care of, as far as getting my referrals in. I would highly recommend Jamila, she definitely gets the job done. Thank so much. If there is anyone out there that has sleep apnea, I definitely highly recommend Jamila Battle to book an appointment with, and very professional.

December 10, 2025
Unprompted review
Rated 5 out of 5 stars

Well after talking to Mary I felt very…

Well after talking to Mary I felt very uncomfortable. The questions I was ask to help me get to the issues I am having sleeping. Mary was very professional and great attitude,very pleasant and knowledgeable. I feel great already just talking to her about my issues. I am so glade I have found dreem for help.

December 8, 2025
Unprompted review
Rated 1 out of 5 stars

Expensive NP visit!

They go through a menu that acts like they are taking your insurance provider and seeing if you are in network, then schedule an appointment as if it will be covered with insurance - right after the visit I got a demand to self pay the full cost of the appointment. They did not respond after multiple attempts and finally when they did they simply stated they are not in network.

I wouldn’t use this again. I also was asked to do a test and thankfully I didn’t complete it because they asked me to do multiple days and each day would have been charged at $199

November 12, 2025
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

Hi Steve, thank you for sharing this. It sounds incredibly frustrating to expect coverage and then be told something different afterward. We clearly didn’t set the right expectations for you. Our team will reach out to you so we can review the charges and the insurance details with you.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look