Dreem Health Sleep Clinic Reviews 164

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 166 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the staff for their kindness, professionalism, and attentive listening. Customers consistently highlight the exceptional user experience, noting the smooth process from initial calls to receiving results, and the convenience of virtual appointments and at-home testing. The service is often described as excellent, with many appreciating the detailed explanations, personalized advice, and the feeling of being truly heard and cared for. However, some customers also noted issues with the product, mentioning that the test results seemed inaccurate or that the company was evasive in answering questions and following up. A few other people also felt that the company's policies, such as requiring cameras to be on during consultations, lacked medical validity and hindered adequate follow-up care. Additionally, some reviewers experienced difficulties with referrals for CPAP supplies, leading to delays and stress.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, often praising their kindness, professionalism, and... See more

User experience

People report positive experiences with the user experience, highlighting that everything from testing to... See more

Service

Clients share positive opinions on service, with many reviewers appreciating the clear, thorough, and timely... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting helpful and friendly... See more

Product

Reviewers mention ambiguous feedback about the product, with some customers receiving sleep study hardware... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The whole process was smooth, calming and straightforward. My appointments with the nurse were always right on time and straight to the point. He was kind, calm, patient and professional. Once you dow... See more

Company replied

Rated 5 out of 5 stars

Talking with Mary Beth Willis felt like talking to a well informed friend. She is so kind and knowledgeable. Looking forward to seeing my test results and discussing them with her. Thank you so much f... See more

Company replied

Rated 5 out of 5 stars

Kaitlyn has been amazing. From day 1 she listened to my concerns, answered all of my questions, and really made me feel heard. I now have answers I’ve been seeking for months and feel optimistic about... See more

Company replied

Rated 5 out of 5 stars

I left my appointment more educated, more hopeful, and happy to know someone out there understands and can sympathize with where I’m at in life. My telehealth Dr asked me all the right questions, pati... See more

Company replied


Company details

  1. Sleep Clinic

Written by the company

Dreem Health makes getting help for sleep problems easy. Meet with a licensed sleep specialist online, take a sleep test in your own bed, and get a treatment plan that fits your life. Available nationwide, Dreem Health’s services are covered by most insurance plans or available for self-pay. You’ll get a clear cost estimate before your first visit — no surprise bills. From sleep apnea and snoring to insomnia and daytime sleepiness, we’re here to help you sleep better and wake up ready for life.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

164 reviews

5-star
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1-star

Replied to 76% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars

Expensive NP visit!

They go through a menu that acts like they are taking your insurance provider and seeing if you are in network, then schedule an appointment as if it will be covered with insurance - right after the visit I got a demand to self pay the full cost of the appointment. They did not respond after multiple attempts and finally when they did they simply stated they are not in network.

I wouldn’t use this again. I also was asked to do a test and thankfully I didn’t complete it because they asked me to do multiple days and each day would have been charged at $199

November 12, 2025
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

Hi Steve, thank you for sharing this. It sounds incredibly frustrating to expect coverage and then be told something different afterward. We clearly didn’t set the right expectations for you. Our team will reach out to you so we can review the charges and the insurance details with you.

Rated 5 out of 5 stars

My practitioner was amazing

My practitioner was amazing, explained everything very well.

December 5, 2025
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

So happy to hear that, Helene! Having someone explain things clearly makes such a difference.
Thanks for sharing this moment with us!

Rated 1 out of 5 stars

Do not trust what they say about insurance covering

They sent my cost estimate for the appointment I had WHILE I was in the appointment saying that they were NOT in network even though when I booked the appointment they stated very clearly that they WERE in network. If you don’t have an extra 600$-700$ DO NOT trust that they actually take your insurance. Because they will tell you after your appointment that they don’t and STILL mail you the study supplies and charge you for them even if you already canceled your appointments and stated you did not want to do the sleep study.

December 1, 2025
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

That sounds incredibly frustrating, and we’re sorry you experienced it that way. Insurance coverage can be confusing, and we clearly didn’t set the right expectations for you. No one should feel surprised by costs or unsure about next steps. Our team will reach out to you directly to go over what happened and see how we can help.

Rated 5 out of 5 stars

Jamila Battle

Jamila Battle is the best there is! She went above and beyond to help me get my sleep machine. I’ve never had a Dr. care as much as she does!

December 4, 2025
Unprompted review
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Reply from Dreem Health Sleep Clinic

This brought a smile to our whole team. Jamila really does go above and beyond, and we’re so glad you felt that.

Rated 5 out of 5 stars

Very good going over everything

Very good going over everything

December 4, 2025
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

Thanks so much, Larry! Glad to hear everything was clear and easy to go through together. We love hearing that the process felt smooth.

Rated 5 out of 5 stars

This was fascinating and worth every…

This was fascinating and worth every cent! Super easy to do and access and Nikkie was amazing stepping me through the results.

November 17, 2025
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

Thank you! So glad you found the whole experience fascinating and easy to access. Nikkie will be thrilled to hear your shoutout.

Rated 5 out of 5 stars

Exceptionally helpful at ALL stages

It took only 22 days from the first time I heard about them and booked my appointment to get tested, having my practitioner and mask appointments, and receiving the cPAP machine!! Every other things with them were as exceptional as their timing!

November 25, 2025
Unprompted review
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Reply from Dreem Health Sleep Clinic

Rooh, this means so much. Getting from first contact to CPAP in 22 days is exactly the kind of efficiency we work for. Thank you for sharing your experience.

Rated 5 out of 5 stars

Don't be scared of a sleep study with Dreem Health Sleep Clinic

The whole process was easy (although getting the result was not) and I felt a lot of trust in Erin - she was patient and helped me to understand the data collection process and the results.

November 17, 2025
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

Deborah, thank you! Love hearing that Erin helped the process feel calm and easy, even when the results part felt daunting. We’re so glad you felt supported.

Rated 1 out of 5 stars

The vendor you sent me to provide the…

The vendor you sent me to provide the CPAP as been dragging their feet for three weeks now. I’m very disappointed. I still need to find someone to provide me with the supplies to keep my sleep apnea going.

November 12, 2025
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

Hi Kirk, thank you for sharing this. Delays like the one you experienced are incredibly frustrating, especially when you’re waiting on something as important as CPAP supplies. In some states, these orders are handled by external DME partners, so their timelines aren’t always something we can control, but we never want you to feel unsupported along the way. We’ll make sure this feedback is passed along to the vendor.

Rated 5 out of 5 stars

Very simple to follow directions and…

Very simple to follow directions and instructions. The app and communication is user friendly.

November 13, 2025
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

Duke, appreciate you sharing this. Love hearing the app and instructions made everything feel straightforward.

Rated 5 out of 5 stars

Wonderful Clinician & Team

Lauren Henry is so thorough. She is super knowledgeable and on the cutting edge of sleep medicine! She knows a lot about chronic disease which is why I chose her.
She went above and beyond to help me figure out If I should use their company (Dreem) as a supplier for the CPAP, or if she needs to work with another company that is covered by my insurance.

I've never felt rushed with Lauren.
She listens to your questions, and answers them honestly. She is genuinely excited about you getting better sleep.

November 6, 2025
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

Thank you for this incredible review. Lauren will be so touched to hear how much her care meant to you. We’re thrilled you felt supported, unrushed, and truly listened to.
Your kind words mean the world.

Rated 5 out of 5 stars

I left my appointment hopeful

I left my appointment more educated, more hopeful, and happy to know someone out there understands and can sympathize with where I’m at in life. My telehealth Dr asked me all the right questions, patiently waited for me to explain myself which at time can be hard when you’re so tired, and she ensured we will get somewhere. I’m excited to do the at home study, excited to start finding a way to sleep better. Thank you guys!

November 4, 2025
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

Emily, thank you for this beautiful review. Feeling understood and hopeful again is huge, and we’re so glad your clinician helped you get there. We’re cheering you on as you start your home study.

Rated 5 out of 5 stars

Everything was streamlined

Everything was streamlined, easy to use system, simple visits via zoom, but very detailed in the diagnosis and treatment. Great service!

October 30, 2025
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

Spencer, this made our day. Smooth system, simple visits, clear diagnosis — exactly what we aim for. Thanks for sharing this!

Rated 5 out of 5 stars

A+++

Fast appointment. At-home sleep test. No need to leave the comfort of your home. Video consultation and follow-ups. Even the billing is all online. Can't wait to get my new CPAP.

October 28, 2025
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

Aurelio, A+++ right back at you! So happy the whole process felt fast and seamless. Can’t wait for you to get your CPAP.

Rated 5 out of 5 stars

Very helpful and super compassionate

Very helpful and super compassionate. Gave me info about upcoming other medical procedures and who I need to advise about the apnea.

October 28, 2025
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

Jason, thank you for sharing this. Compassion and clear guidance are two things we care deeply about, so this really means a lot.

Rated 5 out of 5 stars

She explained everything

She explained everything and walked me through the test results! I feel empowered to improve my sleep now.

October 27, 2025
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

Thank you so much for this! Feeling empowered and informed is exactly what we hope every patient walks away with.

Rated 5 out of 5 stars

Unsure about better sleep

I was not sure about this program at first because of how it was introduced but I am very happy with the results so far.

October 25, 2025
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

Bob, thank you! It’s totally normal to feel unsure at the start, so we’re especially glad the results have been positive for you.
Wishing you great sleep ahead!

Rated 1 out of 5 stars

Hidden costs and bad product

I was under the impression all the visits would be a set 145, but my second visit cost 235. The test kit they sent claimed I slept 7 hrs staight where I may have slept 2, and that my blood oxygen level got as low as 60%. You should be going to the hospital at 80%, I would be dead if it got that low. They were supposed to get me an appointment with a local sleep study clinic but never did. Buyer beware.

October 8, 2025
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

JM, we hear how frustrating this must have been. Clear pricing, accurate results, and timely follow-up are essential, and it sounds like we fell short for you. If you’re open to it, our team would really like to go through this with you at hello@dreemhealth.com.

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