Dressingtableshop Reviews 

90
TrustScore 3 out of 5

2.9

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Rated 3 out of 5 stars

Product arrived with dents and scratches on some surfaces certain areas. Lights arrived a week later. Fit for purpose. The dimesions fit my space perfectly ample storage with the drawers and shelve... See more

Company replied

Rated 3 out of 5 stars

Updated 19th Jan. Pleased to confirm that as of Weds this week three parcels are received. Hopefully will get the time to pit it together this weekend. I'll be happy to revise my review when the o... See more

Company replied

Rated 1 out of 5 stars

The worst flat pack I have ever or tried to assemble. The instructions identify each component with a letter and number but none of the components are numbered accordingly!!!!! The door and drawer m... See more

Company replied

Rated 5 out of 5 stars

Took a long time to arrive as had t relises coming from Germany. Very well packed so in perfect condition. Took professional a good couple of hors to assemble including fixing to wall, essential as na... See more

Company replied


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2.9

Average

TrustScore 3 out of 5

90 reviews

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1-star

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Replied to 100% of negative reviews

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2.9

All reviews

(90)

6 reviews in the last 12 months

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Rated 4 out of 5 stars

Fast delivery & queries answered…

Fast delivery & queries answered quickly.

February 13, 2024
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Reply from Dressingtableshop

Thank you for your positive feedback! We are very pleased that you are satisfied with the speed of our delivery and the response to your questions. Best regards, Sabine

Rated 4 out of 5 stars

Good dressing table, AWFUL delivery service

The dressing table is as described and good value for money, looks great. Drawer depths are really good
Reasonable to assemble but not for a novice. The packages arrived but were in an awful state and I expected the item to be damaged. Despite the damage to the boxes,there were only a few minor damages to the dressing table, that were in areas you cant see. The customer service team were helpful and polite. Parcel Force however was shocking. The delivery driver refused to wait whilst I checked there was no damage and stated he wouldn't take it back even if there were! The parcels looked like they had been thrown about and trod on...this company needs to address their choice of courier and hold them accountable

February 12, 2024
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Reply from Dressingtableshop

However, we sincerely apologise for any inconvenience caused by the condition of the parcels on delivery. It is important to us that our products arrive safely and undamaged to our customers. We take your feedback regarding the delivery process very seriously and will discuss this with our courier service to ensure a higher standard is maintained in the future.Thank you for your feedback and for taking the time to share your experience with us. Best regards, Sabine

Rated 5 out of 5 stars

Great choice

Great choice. Speedy delivery to the UK

February 8, 2024
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Reply from Dressingtableshop

Thank you for your positive feedback! We are pleased that you are satisfied with our fast delivery to the UK. best regards, Sabine

Rated 1 out of 5 stars

Shocking quality

Shocking quality. Sent the wrong instructions for the wrong dressing table.

February 5, 2024
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Reply from Dressingtableshop

Aarzel niet om contact op te nemen met onze klantenservice, zodat we je direct kunnen helpen. Uw tevredenheid is erg belangrijk voor ons en we zullen er alles aan doen om deze situatie naar uw tevredenheid op te lossen. Met vriendelijke groet, Sabine

Rated 1 out of 5 stars
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Reply from Dressingtableshop

Parcels have been successfully delivered 13.02.2024 11:00. If you have any questions, please contact customer service. Kind regards, Sabine

Rated 1 out of 5 stars

Avoid at all costs…sorry!

In all my days I have never received an item with so many problems. The items delivered don’t match the instructions, holes in incorrect places, holes not drilled, parts the wrong size, top of the desk damaged etc.
The help desk have offered a 50% refund however given the plethora of issues this is wholly inadequate.
The only good thing that will come out of this is when I can take a sledge hammer to the desk at the first possible opportunity.
Absolute nightmare experience I would avoid at all costs.
More than happy to share pictures etc. as this is a 100% genuine review

February 6, 2024
Unprompted review
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Reply from Dressingtableshop

Please contact our customer service team again at s.knaupe@ok-living.de to find a more appropriate solution to your problem. Your satisfaction is very important to us and we will do everything we can to resolve this situation to your satisfaction. Best regards, Sabine

Rated 5 out of 5 stars

Highly recommend

Really good and quick service

January 31, 2024
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Reply from Dressingtableshop

Thank you for your positive feedback on the service! We are pleased to hear that you were satisfied with our customer service and that you found the experience quick. Best regards, Sabine

Rated 1 out of 5 stars

I have had to do a second review

I have had to do a second review, do not buy from this shop! My packages arrived with the late birthday present for my daughter. I have opened them only to find pieces of a dressing table but no fixings and no instructions. I have no idea whether I even have the correct pieces or enough of them. I am now trying to get a refund I’ll let you know if they do the right thing!

February 2, 2024
Unprompted review
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Reply from Dressingtableshop

Customer service has been in contact with you since 17.01.24. Please reply to the emails from customer service. You can cancel the purchase contract, return labels have already been sent to you for free return. Best regards, Sabine

Rated 5 out of 5 stars
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Reply from Dressingtableshop

Thank you for your positive feedback. We are pleased to hear that you are happy with the quality and appearance of your product, thank you for taking the time to share your experience! Best regards, Sabine

Rated 2 out of 5 stars

Missing pieces, no communication.

I ordered a dressing table from this company a few weeks ago. Finally received the package and began building the table, only to find they have given me duplicate pieces, meaning an essential separate piece is missing. I've sent emails and even raised a dispute through PayPal. No communication at all despite them accepting my request of a partial refund through PayPal.

I need the additional piece otherwise the table is useless. It's too large to conveniently send back. Their contact details are also extremely difficult to find so I feel I have exhausted all possible means of reaching out to get the issue rectified.

January 25, 2024
Unprompted review
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Reply from Dressingtableshop

I am sorry to hear that you are having such difficulties with your dressing table order. Please let us know your order number and we will be happy to look into the matter again. Best regards, Sabine s.knaupe@ok-living.de

Rated 5 out of 5 stars

Recommended

Delivered on time
Quality material used for item, unlike cheap knock offs found on Amazon
Clear instructions

January 4, 2024
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Reply from Dressingtableshop

Thank you for your positive feedback! We are pleased to hear that you are satisfied with the timely delivery, the quality of the material and the clear instructions. Best regards, Sabine

Rated 4 out of 5 stars

Quick and convenient delivery

Quick and convenient delivery! Easy to build. It looks great and I’m so happy with it! Fits the very specific space I wanted it to. Only loses one star because the Hollywood lights I added onto the order were really tricky to hide or adjust the wires on the bulbs, and instructions on that were unclear. Otherwise really happy!

January 4, 2024
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Reply from Dressingtableshop

Thank you for your feedback! We are pleased that you are satisfied. We take your comment about the lights seriously and are working on improving it. Best regards, Sabine

Rated 1 out of 5 stars

Did not receive my item and tracking ID…

Did not receive my item and tracking ID does not let you see where your item is.
No email address to chase the item either. No idea if it's lost or will be delivered

January 1, 2024
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Reply from Dressingtableshop

We apologize for the inconvenience this has caused you and wish you much joy with your goods. Best regards, Sabine

Rated 3 out of 5 stars

I'll be happy to revise my review when…

Updated 19th Jan. Pleased to confirm that as of Weds this week three parcels are received. Hopefully will get the time to pit it together this weekend.

I'll be happy to revise my review when the order is received. So far zero of 3 packages have arrived. I did order just before New Year, so appreciate public holidays hold that process up and will review again once received.

January 1, 2024
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Reply from Dressingtableshop

Thank you for your understanding regarding the delays that may have occurred due to the holidays. It is reasonable to re-evaluate the order after the packages arrive, and we appreciate your willingness to reconsider the situation. Your goods have been delivered to you, happy. Best regards, Sabine

Rated 1 out of 5 stars

I ordered the dressing table 28th…

I ordered the dressing table 28th December- online said I would receive it within 3-5 days I have emailed several times as I still have not received this item

January 1, 2024
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Reply from Dressingtableshop

We apologize for the inconvenience caused to you. Your goods have now arrived, we hope you enjoy them. Best regards, Sabine

Rated 1 out of 5 stars

Utterly appalled

Utterly appalled. Item is not as described or shown in image. Bulbs are not on correct length of wire to fit mirror. Drawer runners were bent. DO NOT BUY.

December 28, 2023
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Reply from Dressingtableshop

We are sorry to hear that the goods did not meet your expectations. Customer service has already replied to you. Best regards, Sabine

Rated 2 out of 5 stars

Love this dressing table however it was…

Love this dressing table however it was very badly packaged and there was some damage to the boxes and the table itself

December 11, 2023
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Reply from Dressingtableshop

We are sorry to hear that your dressing table arrived damaged. We apologize for the inconvenience. Please contact our customer service so that we can offer you a satisfactory solution immediately. Your satisfaction is important to us. Thank you for your understanding. Best regards, Sabine

Rated 2 out of 5 stars

Mistakes made and damage

The desk itself is nice. My daughter is very pleased with it. It was also easy to build.
However only 2 of the 3 boxes were sent with the first order. Not knowing this at the time, we ended up with a half completed desk. The company somehow knew they had made a mistake as I got an email mid build to say they were resending the order, which resulted in a delay. From ordering to being able to complete the desk was approx 2 and a half weeks.
Two of the drawer bases were also broken. But as we did not want to wait yet another 2 weeks for replacements I have built it anyway

December 6, 2023
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Reply from Dressingtableshop

We are pleased that your daughter is happy with the desk. If you need further support or would like replacement parts, we are happy to assist you. Thank you for your understanding & best regards, Sabine

Rated 2 out of 5 stars

Screws are made from a very poor…

Screws are made from a very poor material. Lost the head whilst screwing in and had to purchase new screws and other tools from elsewhere

December 7, 2023
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Reply from Dressingtableshop

We apologize for the inconvenience and take your feedback seriously. We will check the quality of the screws provided to ensure such problems are avoided in the future. If you require further assistance or replacement parts, please let us know. Thank you for your understanding. Kind regards, Sabine

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