Product arrived with dents and scratches on some surfaces certain areas. Lights arrived a week later. Fit for purpose. The dimesions fit my space perfectly ample storage with the drawers and shelve... See more
Company replied
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Updated 19th Jan. Pleased to confirm that as of Weds this week three parcels are received. Hopefully will get the time to pit it together this weekend. I'll be happy to revise my review when the o... See more
Company replied
The worst flat pack I have ever or tried to assemble. The instructions identify each component with a letter and number but none of the components are numbered accordingly!!!!! The door and drawer m... See more
Company replied
Took a long time to arrive as had t relises coming from Germany. Very well packed so in perfect condition. Took professional a good couple of hors to assemble including fixing to wall, essential as na... See more
Company replied
Contact info
Upstallstraße 13, 14772, Brandenburg, Germany
- info@dressingtableshop.co.uk
- dressingtableshop.co.uk
2.9
Average
90 reviews
Asks customers to review
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Replied to 100% of negative reviews
Typically replies within 1 month
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shipping was like 3/4 weeks
shipping was like 3/4 weeks. But overall everything was amazing. Happy with the dressing table. Got a builder to fix it as it was slightly complicated. All good tho
December 6, 2023
Reply from Dressingtableshop
Thank you for your feedback. Thank you for your understanding and patience. Kind regards, Sabine
Terrible order
I today have received my Lilli dressing table and there are so many parts missing and extra parts that are not required. This is so disappointing and not acceptable. It is nothing short of a shambles. I await the company still to get back to me.
December 11, 2023
Unprompted review
Reply from Dressingtableshop
Please provide us with the order details for your Lilli dressing table, including the order number and date of purchase, so that we can process your request efficiently and find a solution for the missing parts. We want to make sure that your problem is solved quickly and to your satisfaction. best regards, Sabine
Loved my dressing table
Loved my dressing table.
It looks very nice.
Excellent service.
November 16, 2023
Reply from Dressingtableshop
Thank you for your trust in us! We hope you enjoy your new dressing table. Best regards, Sabine
Some issues… responsive customer services
We ordered a small dressing table with lights and stool for daughter’s 10th birthday. When it arrived husband hid package straight away. Went to make it night before birthday- stool and lights missing. Emailed company who replied straight away telling us to check with neighbours as it had been delivered. After a couple more emails we have had to fill in a ‘legally binding’ form as they are blaming the delivery company. Tracking info for the missing parcel is really random and not signed for by us. We have now been told a new parcel is on its way so will await delivery and then update review.
November 30, 2023
Unprompted review
Reply from Dressingtableshop
We are sorry to hear that there were problems with the delivery of your dressing table set, especially as it was a gift for your daughter's 10th birthday.Status:
Your parcel has been successfully delivered.
Delivered on:
07.12.2023 at 11:59 am
We hope you enjoy your goods. Best regards, Sabine
I am getting and less impressed with…
I am getting and less impressed with the product and service. Table top arrived chipped in two places. Still no replacement. This was a gift and it is still not together properly two weeks after my daughters birthday. So disappointing! Latest response offers a tracking number that doesn’t exist. Do not buy from this company!
November 16, 2023
Unprompted review
Reply from Dressingtableshop
We are sincerely sorry to hear that you are so disappointed with the product and the service. your forwarding is on its way and will reach you soon. unfortunately the dispatch took a little longer. Best regards, Sabine
Hard to put together following…
Hard to put together following pictures,
Not the best of quality for the money,
No notification of delivery, what soever, was dumped at a local post office & all packages were damaged!
October 30, 2023
Reply from Dressingtableshop
Thank you for your honest feedback. We are sorry to hear that the assembly of the product was difficult and that you are not satisfied with the quality. We are also sorry that you did not receive notification of delivery and that the parcels were damaged at a local post office. Your feedback is important to us and we will ensure that these issues are rectified in the future. If you have any further questions or concerns, please do not hesitate to contact our customer service team. We are here to help and make sure your experience is better in the future. Thank you for your understanding and best regards, Sabine
Hard to review when I still haven’t…
Hard to review when I still haven’t received 50% of my order and the tracking hasn’t moved for days. Email sent and nobody replied, this was after I didn’t get a confirmation email that I also had to chase.
November 7, 2023
Reply from Dressingtableshop
We would like to sincerely apologise for the inconvenience you have experienced as a result of your order with us. Your goods have now been delivered in full, we wish you much joy. Best regards, sabine
dressing table instructions were…
The dressing table instructions were very poorly written. One side of the table has already chipped, not the quality I was expecting
October 30, 2023
Reply from Dressingtableshop
I am sorry to hear that you are disappointed with the quality of the dressing table and the poor instructions. That is certainly annoying. Customer service will get back to you to find a solution. Best regards, Sabine
Haven’t still received all my parcel an…
Haven’t still received all my parcel an was ordered a month ago
October 30, 2023
Reply from Dressingtableshop
I hope that the two parcels will be delivered soon and that the problem will be resolved. We will keep an eye on your delivery. Best regards, Sabine
Ordered dressing table with mirror
Ordered dressing table with mirror. Unfortunately the mirror was broken when delivered but they did refund me fir the damaged mirror. Good customer service and quick response to my request for a refund. The dressing table is really lovely and great quality.
October 23, 2023
Reply from Dressingtableshop
I am pleased to hear that you are satisfied with the customer service and that your request for a refund was processed quickly. Enjoy your dressing table. Best regards, Sabine
Screw missing in the pack
October 30, 2023
Reply from Dressingtableshop
I am sorry to hear that a screw is missing from the packaging. The service team has already offered you a solution. Please reply to this email. Best regards, Sabine
A gorgeous well made unit
A gorgeous well made unit. Keep looking at the tracking, I didn’t, however, I was lucky as I was at home. First delivery was the stool and mirror then the next day the unit which is very heavy. The mirror attaches to the wall and a quick tip, put the unit together in the room you want it.
Would definitely recommend.
October 10, 2023
Reply from Dressingtableshop
Thank you for your positive feedback on your purchased piece of furniture. It's great to hear that you find it beautiful and well made.Enjoy your new piece of furniture and best regards, Sabine.
The dressing table I bought look good…
The dressing table I bought look good and was easy to put together .
Good value and speedy delivery
October 10, 2023
Reply from Dressingtableshop
Thank you for your positive feedback on your dressing table purchase. We are pleased to hear that you are satisfied with the appearance of the table and that the assembly went without a hitch.Kind regards,Sabine
I would leave a very positive review
I would leave a very positive review, but I'm in the UK and don't read German
October 2, 2023
Reply from Dressingtableshop
Thank you for your feedback! Many greetings, Sabine
Great product definitely recommend
September 18, 2023
Reply from Dressingtableshop
Thank you for your positive feedback! We are pleased to hear that you are satisfied with the product and recommend it to others. Your satisfaction is our goal and we will continue to do our best to provide high quality products. Best regards, Sabine
Reply from Dressingtableshop
Both parcels have been delivered to you. We hope you enjoy your goods. Many greetings, Sabine
Really quick delivery & good balue
September 12, 2023
Reply from Dressingtableshop
Thank you for your positive feedback.your satisfaction is important to us and we will be happy to assist you with any further orders or questions.
Yours sincerely,Sabine
Excellent customer support
Product arrived quickly, but was damaged in transit. I emailed and received an almost immediate response, and they shipped a replacement very quickly. Unfortunatley this also arrived damaged, but again, their response and customer service was excellent. The product was fiddly to put together but once installed its a good quality item. Not ideal from their courier but their support was excellent and would use again.
September 20, 2023
Unprompted review
Reply from Dressingtableshop
Thank you for giving our service another chance and we will be happy to assist you with any future orders or queries.Thank you very much for your positive feedback.
Yours sincerely, Sabine
Really difficult to put together
Really difficult to put together - took much longer than it said in the instructions.
September 3, 2023
Reply from Dressingtableshop
We regret that the assembly of the product was more difficult and time-consuming than indicated in the instructions. Your feedback is important to us and we will make sure to share this information to improve our instructions and the assembly process.Best regards Sabine
Shocking service
Shocking service. My order came in 3 parts and all of them were damaged.
Over a week later I am still trying to sort out a discount and think this is down to different departments dealing with the complaint. Just don’t event bother if you are in the UK
September 10, 2023
Reply from Dressingtableshop
we would like to sincerely apologise for the bad experience you had with our delivery.we take your feedback very seriously and will do our utmost to improve our services.kind regards,Sabine
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