Dutyfreeislandshop.com 

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Rated 5 out of 5 stars

Honestly, I couldn't be more happy with my experience shopping with duty free Island. For starters, they are the only place in the world that had the watch that I wanted as it is discontinued elsewher... See more

Rated 5 out of 5 stars

I highly recommend this company. Took a while to recieve the item due to shipping restrictions from HK to US. However, there's a discrepancy in my watch control number (stamped in the case back) and t... See more

Rated 1 out of 5 stars

Had a very bad experience with the Duty-Free Island team. I had ordered a watch and it was defective so I had sent it back as a return. Although I never received a refund or update or anything. Tried... See more

Company replied

Rated 5 out of 5 stars

EXCELLENT CARE AND SERVICE. I was notified in the month of March about a watch and proceeded to buy it. I don´t remember exactly the date the watch arrived but it was in May. THE ITEM (CITIZEN AXIOM... See more

Company details

  1. Watch Store
  2. Sunglasses Store

Information provided by various external sources

DutyFreeIsland is a large offshore authorised dealer in branded watches. Our volume of sales allow us to get preferential pricing on authentic Seiko, Citizen, Casio, Orient, Roamer and Guess Watches. We offer free worldwide shipping for all products!


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Rated 5 out of 5 stars

Extremely satisfied repeat customer...

I have had the pleasure of purchasing from Duty Free Island, on more than a half dozen occasions. Each purchase was quick, simple and ended with receiving my order in Sydney, Australia, within 2 weeks of ordering (except the most recent one, due to domestic postal delays because of Covid19). Every item arrived in perfect condition, well packaged and in its original box (as requested), and with all tags attached, telling me the items are brand new and genuine (Citizen) watches. The website listings are clear, accurate and exactly describe the items, as you would want when buying online. I highly recommend Duty Free Island and can say to anyone who is reluctant about buying online that these guys are the real deal, their stock is genuine and brand new with international warranty, and you should dive in and take advantage of the excellent prices and range they offer.

October 3, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent attention !!

Excellent attention !!

Today I received my ORIENT BAMBINO 2nd generation watch, in excellent condition !!
I congratulate dutyfreeislandshop, for being a shop very committed to its customers and oriented towards excellent quality in its products and especially in its customer service.

Kind regards.

September 29, 2020
Unprompted review
Rated 5 out of 5 stars

Due to the covid´s time there was a…

Due to the covid´s time there was a delay but finally I have just received my Orient Ray II FAA02005D9. The Dutyfreeisland´service was very nice and the watch is nice and I am going to confirm the that this caliber F69 is the same level or better than of my Seiko with caliber 4R36.

September 28, 2020
Unprompted review
Rated 5 out of 5 stars

Citizen Eco Divemaster watch

I bought a Citizen Eco Divemaster watch from these guys - it arrived quicker than they said (under 1 week), was absolutely perfect with guarantee, manual, box as expected. They give clear guidance also on what to do if you have a problem. WAY cheaper than anyone else by a good 40%. Cannot praise highly enough.

September 24, 2020
Unprompted review
Rated 5 out of 5 stars

Great

Great. Perfect service and awesome watch. Fast shipping. Happy to deal with again

September 15, 2020
Unprompted review
Rated 5 out of 5 stars

Everything was superb

I couldn't find this watch anywhere else. The delivery was fast. The condition of the watch perfect. Thanks for everything.

September 11, 2020
Unprompted review
Rated 2 out of 5 stars

Shopping with disappointments

I have made 3 purchases with you, the first had a certain delay in delivery, but it arrived. The second was made on June 24, 2020 and it is the date that I still do not receive it, nor do I know what happened with the shipment, that is, two and a half months have passed since the purchase and I still do not have any information.
The last purchase was really satisfactory in terms of service and delivery, for which I widely acknowledge their work.
In short, two successful purchases and one that leaves much to be desired. I will be grateful to you, to be able to solve the situation of my second purchase, order no. # 600004135.

Thank you.

September 7, 2020
Unprompted review
Dutyfreeislandshop.com logo

Reply from Dutyfreeislandshop.com

Dear Sir,

We are sorry for the delay. As you may be aware even before the Covid-19 pandemic there are delays in parcel delivery to Mexico.

Upon tracking directly at Correos De Mexico website - https://www.correosdemexico.gob.mx/SSLServicios/SeguimientoEnvio/Seguimiento.aspx

Your item status is;

15/09/2020 11:55:00 Oficina de Cambio México Arribo a Zona Intercambio México, en espera de ingreso a la Aduana

You may contact your local post office or Correos for delivery status, we have also reported this to HK Post.

We thank you for your understanding and patience in these trying times.

Kind Regards,
DFI

Rated 5 out of 5 stars

Saved £200 on a watch & arrived quickly - very impressed with this company

Found the watch I wanted for around £200 cheaper than anywhere else. Suspected too good to be true and saw was based in Hong Kong so researched the company and found almost universally excellent reviews both here and elsewhere. I therefore placed the order which arrived in 5 days, which was actually quicker than the indicated 6-10 days. Watch in original box and packaging. Absolutely no doubt it is authentic. Could not be happier with the ease of ordering, email dispatch notifications and speed of international delivery, and of course very happy with the significant cost saving.

August 22, 2020
Unprompted review
Rated 5 out of 5 stars

Totally Trustworthy

Duty Free Island Shop once again proved it is totally trustworthy. The watch arrived as promised in perfect condition. I never hesitate to buy from DFIS! You can't beat their prices or the availability of sometimes hard to find watches.

August 8, 2020
Unprompted review

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