EAC Telford Reviews 102

Great work, great customer service.
Thanks to Jono and the gang

Beware of this garage. My car broke down last week and a recovery vehicle came to pick it up. My usual garage could not take as they were busy so suggested EAC Telford. Car was taken there. Quote was for £1,169 to remove and install clutch, slave cylinder and gear oil!!!!!!!
My husband and friend went and collected the car and towed it to another garage where the quote was 50% cheaper - yes 50% cheaper. They still had the cheek to charge £78 for a diagnostic check. Rip off garage.

Took my wife’s Fiat 500 to EAC for a “second opinion”. This was following a service at a dealer where a number of issues were identified as requiring attention. EAC checked all of the alleged faults and there was only 2 that needed rectification. They completed the work on these for us and saved us £’s. No hesitation in recommending this company, Jonno on service desk is always very helpful . Thank you.

Great service, fast turnaround, and they were honest enough having discovered my car wasn’t as sick as first thought and not needing all the work done they’d quoted for, to tell me that and reduce the bill accordingly. Highly recommended and I will definitely use them again. Thanks guys.

Cannot fault this garage, had an issue that was sorted in a day. Fantastic service and some amazing staff. Car will be fixed by next week. Mark and Ben are best by far

Excellent service highly recommend

Vauxhall Insignia 1.8 Petrol 65 plate now an expensive paperweight

They had my car in a while ago now, needed some bits and bobs doing, not really to sure exactly what was done as I hadn't had the car long so it was all paid for between the company I bought it off and the warrenty company, never got any records or reports of exactly what they did but the last thing they did was replaced the thermostat as the radiator fan was on constantly. Had it back a few days and was driving on the motorway and all of a sudden car overheats and all the lights come on telling me to stop.
I wait on the hard shoulder on the M6 while it cools down a bit and when I look it appears to have no coolant. I manage to top it up but like an idiot didn't take it straight back to them to look at it not realizing the extent of the damage it did.
So here I am not really able to prove this now being told that the air probably hadn't been bled from the system after they did the work and that is why it happened.
The person advising me of this is the person who is now having to put a replacement engine in the car as the current engine, with under 50k miles on the clock by the way, is too damaged to be worth the risk of trying to rebuild.
03/03/22 -Update
So £1700 later I find out that the thermostat needed replacing again as the housing was broken. Now you can buy the thermostat without the housing but not the housing without the thermostat so I guess these cowboy's damaged the housing fitting the replacement thermostat (at least I have a spare now I guess)
Just incompetent do not use this company.
They look professional but I guess it's a case of
All the gear but no idea

DO NOT TRUST
EAC advise on there website that they are part of the motor ombudsman service but they are not.

I checked with the Motor ombudsman and they advised that EAC’s link with the ombudsman has expired due to failure to comply with the ombudsman’s service.

That tells you everything about this dishonest company!!!

Extremely Poor Service. Prices are high and staff never call you back with any updates. On more than two occasions they have created more faults with my vehicle which were not present when the vehicle was left with them. Very long wait times for parts.

Expect very long wait times if you need to leave your vehicle with them and don't expect to have your vehicle back in the same condition. It will be worse and you will have to pay for it.

Great service as always
Friendly helpful service

He has is habit of phoning people up to do work for free after his had the car. Well done mark don’t be fooled people

Took my car for a full service and brake pads the bill was £565 only for the brake pads to make a squealing noise 12 months later (given the car had barley done any miles during lockdown) took it to two different garages who told me the exact same thing that the pads weren’t put on correctly and had be pushed so hard in the only way the garage could stop the noise was to brake the pads off (both garages said this) so obviously I took it back for Paul the manger of EAC to tell me someone had looked at it and the brake pads were worn down!! So I asked if he would grease them up to stop the squealing and he said they would but it’s pointless (like putting a plaster on a broken leg) his words.. Now what was I going to do next… obviously take it to another garage and ask them if my brake pads needed replacing and surprise surprise the garage said no they were fine and EAC hadn’t even greased the pads properly and I left EAC less than an hour ago! Honestly you couldn’t make this crap up. They are a super expensive garage operated by poor mechanics. As the saying goes, “Pay cheap pay twice” use EAC in Telford and it’s “remortgage your house then remortgage it again”!!!

**UPDATE** Received a phone call of the owner Mark this evening seems a pleasant enough man who has promised to rectify this problem for me for free. So fingers crossed.

So today the 18/8/2021 i collected my car back from EAC Telford after they offered to put the things mentioned above right and then as I made them aware that I was taking my car to a RAC Exception garage to see if the work had been done properly this time round and it has been, All new discs, pads and sensors. (Due to them being worn down in less than 9,000 miles)
It’s unfortunate I had to take this course of action towards this garage and have now withdrew my resolver complaint and trading standards complaint.

Great customer service from Kev and the rest of the staff. Thank you.

Hi mark I have had my vaxhall vavaro in garage for a couple times now I collected van last night ran ok for 3 hours today and I still have the same problem wich I was told it was all fixed I've actually paid out around£900 for this to be done it's really concerning now as what it as cost but no different there a smell of smoke coming through vents pulled over side of road and a burning smell coming from back of engine as it was bef no different I can't keep paying out money and losing out on work can you please rectify this asap as we have a lot of work lined up to start but now we are stuck can u please arrange as soon as poss to fix this problem.

Thanks Pete Clinton decoration

Had diesel leak on my van and thought it might still be under warranty of injector seals they fitted but was charged £78 for reconnecting a leak off pipe I could have done myself , coming away I thought if it isn't injectors and is leak off pipe then I just knew the problem wasn't fixed as ive had issues with leak off pipes before with this van and on my research they only last around 3 years before they wear out and need replacing , took van back and as I thought they confirmed new leak off pipe kit ,£305 fitted , I nearly choked , didn't even offer me an option of , oh well Mr walker we misdiagnosed the initial problem so we will knock the £78 off your bill , no courtesy at all , feel totally ripped off , I've bought the leak off kit myself and I'll be fitting it myself , feel this company are all words and overpriced with it , won't be going back

Just picked my vehicle up from EAC... Great service yet again, Mark went above and beyond to source the correct parts I needed. All booked in and completed. Deb and Emma on the service desk are both very professional and have an excellent customer service manner. Very satisfied and a very happy customer... keep up the good work...

Absolutely terrible service and the way mark talked to me. After having a number of opinions from other garages I believe that there work carried out was in efficient and would not reccomend the place to anyone. Paid an unnecessarily amount of money and this isnt just an opinion from one other garage.

Great customer service by all Staff, been a few times.es with my Vauxhall astra estate. First with slave/master cylinder. The manage to find the fault and have it replaced and fixed second for major service, they even cleaned the car before I picked it up. Also to confirm diagnosis of faulty sensor. Picked it up today and driving/ working fine. Prices could be a bit cheaper but all in all I must give great rating.

Friendly and helpful staff, been a customer for more than 10 years. Would definitely recommend.

Excellent Service and staff. Would definitely recommend to anyone. You have made a lifelong customer out of me ☺