Eden Mortgages and Protection by Hayley Skinner Reviews 

120
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 41 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional support, knowledge, and dedication, often describing them as going above and beyond expectations. The service provided is frequently highlighted as professional, efficient, and seamless, making complex processes easy to understand and stress-free for clients. Reviewers particularly appreciate the personalized approach, clear explanations, and constant availability of the team, ensuring all questions are answered and needs are met. Many people also felt valued and supported throughout their journey, with the company taking the time to understand individual situations and long-term goals.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

Service

Clients share positive opinions on service, with many reviewers highly recommending the company for its... See more

Customer service

Consumers consistently report positive experiences with customer service, highlighting how staff put their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We can’t thank Hayley & Emily enough for supporting us through our first home! From the first call to completion they have been amazing, answering questions, predicting things that’s would happen and... See more

Company replied

Rated 5 out of 5 stars

Hayley and her team were amazing throughout! My partner and myself were buying our first home without knowing where to start and Hayley made this happen for us as well as saving us thousands of pounds... See more

Company replied

Rated 5 out of 5 stars

I honestly can’t recommend Hayley Skinner at Eden Mortgages Protection enough. She has been amazing from start to finish and we genuinely would have been lost without her. Hayley has done so much work... See more

Company replied

Rated 5 out of 5 stars

Hayley has been amazing at helping us do a remortgage and new mortgage to rent our current property out and purchase a new property. Hayley explained all our options in great detail and we wouldn’t ha... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

Honest, tenacious, friendly and customer focused mortgage advice. Always giving the best service to my clients and making the whole process seamless and stress free! Specialists in First Time Buyers, Adverse Credit and Newly separated or divorced people - generally people that need a bit more advice and guidance through a more complex or daunting process.


Contact info

4.9

Excellent

TrustScore 5 out of 5

120 reviews

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4.9

All reviews

(120)

37 reviews in the last 12 months

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Rated 5 out of 5 stars

Hayley & Emily

Hayley & Emily have been absolutely amazing throughout buying our first home! As it was our first home, both were always happy to help answer any queries we had throughout the process, and trust me i had a lot of questions🤣Both ladies were always friendly, and i could always ring at any time of day if needed any support! We couldn’t have asked for anyone better throughout our journey! You both helped me so much through a stressful time! I would highly recommend Hayley & Emily🩷Thankyou so much again for everything! 🫶🏼

June 12, 2026
Unprompted review
Rated 5 out of 5 stars

Hayley and Emily were amazing…

Hayley and Emily were amazing throughout our whole house-buying journey. As first-time buyers, they really put our minds at ease and made what could have been a stressful process feel so straightforward and positive. They were always friendly, professional, and happy to answer any questions we had. We couldn’t have asked for better support and would highly recommend them to anyone looking for a mortgage advisor. Thank you both so much! 🩷

June 29, 2026
Unprompted review
Rated 5 out of 5 stars

We can’t thank Hayley & Emily enough…

We can’t thank Hayley & Emily enough for supporting us through our first home! From the first call to completion they have been amazing, answering questions, predicting things that’s would happen and they did! So we were ready! We really appreciate everything they’ve both done for us and will continue to speak highly of them both see them in 5 years for renewal!🏡🤍

June 30, 2026
Unprompted review
Eden Mortgages and Protection by Hayley Skinner logo

Reply from Eden Mortgages and Protection by Hayley Skinner

Thank you Grace for your lovely review and referring your friends/family. As a small business who prides ourselves on our service this is really the best praise we can get. We appreciate you leaving a review at such a busy time.... Happy New Home! :-)

Rated 5 out of 5 stars

Hayley and her team were amazing…

Hayley and her team were amazing throughout! My partner and myself were buying our first home without knowing where to start and Hayley made this happen for us as well as saving us thousands of pounds on our mortgage. I cannot recommend Eden mortgages and protection enough they really went above and beyond any expectations we had. Thank you so much Eden mortgages!!

June 18, 2026
Unprompted review
Eden Mortgages and Protection by Hayley Skinner logo

Reply from Eden Mortgages and Protection by Hayley Skinner

Thank you so much for you kind review! It was a tough one this and you were brilliant too ! Hope you’re all settled and will have to come visit x Happy New Home x

Rated 5 out of 5 stars

Eden Mortgages were great

Eden Mortgages were great. They were very informative and explained all the different types of mortgages and the risks involved in each one/term.
I would definitely recommend them!

June 2, 2026
Unprompted review
Eden Mortgages and Protection by Hayley Skinner logo

Reply from Eden Mortgages and Protection by Hayley Skinner

Thank you for your kind review at this busy time! Glad we could help!

Rated 5 out of 5 stars

Stress-Free Remortgage with Outstanding Support

From start to finish, everything was made so simple and stress-free. Hayley and Emily were absolutely fantastic throughout the whole process and took care of all the hard work for us while remortgaging to pay off our Help to Buy loan. They kept us updated every step of the way, answered all our questions quickly, and made what could have been a stressful process feel easy and straightforward. We’re so grateful for all their help and wouldn’t hesitate to recommend Eden Mortgages and Protection to anyone looking for a friendly, professional, and reliable service.

May 22, 2026
Unprompted review
Eden Mortgages and Protection by Hayley Skinner logo

Reply from Eden Mortgages and Protection by Hayley Skinner

Thank you so much for your kind review ! Glad we could help!

Rated 5 out of 5 stars

I would massively recommend Eden…

I would massively recommend Eden Mortgages, Hayley is absolutely amazing at her job and has supported us as first time buyers and I would not go anywhere else for mortgage advice and guidance! Hayley truly has your best interest at heart, she is so knowledgeable and its so clear she is passionate about supporting people to get the best they can! Hayley has made what feels like such a complicated process into manageable steps that feel achievable! And also, its a pleasure just to talk to her because shes a lovely person inside and out!! Thankyou for all the help and support ❤️

May 7, 2026
Unprompted review
Eden Mortgages and Protection by Hayley Skinner logo

Reply from Eden Mortgages and Protection by Hayley Skinner

Ah Bronte - its ALWAYS a pleasure - thank you for such a lovely review - always appreciated! x

Rated 5 out of 5 stars

Once again brilliant 👏

Once again, got me the best mortgage available, at a fantastic rate, saving me a couple of hundred pounds per month.

Hayley is very easy to talk too, she listens, then goes to work quietly in the background, sorting everything out with the lenders, making the transfer form one product to the next seamless.

She also helped my daughter and her boyfriend, taking away all the stress of buying their first house together.

If you are looking into getting a mortgage / remortgage, I would certainly recommend this company. They really do go that extra mile, and remove the financial stresses associated with property.

I'm now sorted for the next 2 years, and will certainly be back when my current deal finishes to see how much more I can save by using the service Hayley and Emily provide.

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service! Hayley and Emily were very informative and efficient, sorting out a BTL mortgage. Will definitely use their services in the future.

January 10, 2026
Unprompted review
Rated 5 out of 5 stars

Wow where do I start Hayley and Emily…

Wow where do I start Hayley and Emily have been fantastic from the very start to the very end .If there's anything I needed to ask she would get back to you ASAP. She is extremely knowledgeable and provides the best service. I would highly recommend her to anyone who looking to get on the property ladder or remortgage also a big thank you to Emily .

February 27, 2026
Unprompted review
Rated 5 out of 5 stars

If I could give 100 star rating I would.

Where do I start? Hayley and Emily have been amazing throughout a very long and complicated process. Even going above and beyond to help my buyers when there was a problem. If I could give Eden Mortgages 100 stars I would. The ladies are both phenomenal at what they do and really care about their clients. I don’t know what I’d of done this past 6 months without their support and dedication. Thank you so much.

February 5, 2026
Unprompted review
Eden Mortgages and Protection by Hayley Skinner logo

Reply from Eden Mortgages and Protection by Hayley Skinner

Aw Laura its been an absolute pleasure !!!! Im so glad we could help!! Hope you and the family enjoy the new house and garden ready for spring x

Rated 5 out of 5 stars

With Eden Mortgages, the impossible is possible.

From day one, we were told it couldn’t be done. No mortgage. No Right to Buy. No chance with only one year’s accounts.
Then we met Hayley — someone who didn’t accept “no” as an answer.
Over 15 months, through council delays, property challenges, and even a structural engineer’s report, we never once felt like giving up.
We’re first-time buyers, navigating Right to Buy—and we were told it was impossible. But Hayley made it happen: not just a mortgage, but extra funds to repair and upgrade our home.
Today, we have a safe, long-term home for our family. And it’s all thanks to patience, honesty, and belief when everyone else said “no.”
If you’re being told “no,” don’t accept it. With the right adviser, the impossible is possible.
We couldn’t be happier—and we’ll always be grateful.

January 15, 2026
Unprompted review
Eden Mortgages and Protection by Hayley Skinner logo

Reply from Eden Mortgages and Protection by Hayley Skinner

Aw Kate - I think this is one of the BEST mortgage offers we have EVER had through and to say its been a pleasure to help is an understatement - I cannot wait for you to own your own home! You deserve it!

Rated 5 out of 5 stars

Fantastic - recommend!

Hayley is fantastic. Extremely knowledgeable and accommodating, with no pressure at all. Great independent advice, especially as we navigate the "brave new world" of higher interest rates as we finish our 5-year fixed deal :-(

January 14, 2026
Unprompted review
Rated 5 out of 5 stars

I couldn’t recommend them enough

Hayley and Emily have been extremely helpful in the process of getting our first home. They’ve been patient with us, not knowing too much about the house process being first time buyers. They handled a lot of things on our behalf so it wasn’t overwhelming.
They have good knowledge and experience to advise the dos and don’ts. Really made is feel comfortable with them.
They have made the process so smooth for us. We have very busy lives so they really made it stress free as much as they could.
I couldn’t recommend them enough.
From Livia and Reece

January 7, 2026
Unprompted review
Rated 5 out of 5 stars

Hayley at Eden mortgages

Hayley at Eden mortgages
Is absolutely fantastic
From start to finish the service provided is ultra professional
And your made to feel nothing is to much trouble and that they will go above and beyond to do the absolute best they can for you.
Would not and will not use anyone else ever
5 star rating from me as always

January 1, 2026
Unprompted review
Eden Mortgages and Protection by Hayley Skinner logo

Reply from Eden Mortgages and Protection by Hayley Skinner

Ahh Darren ... Thank you so much for leaving a review at such a hard time. This has left me feeling very emotional and is very much appreciated. Thank you!

Rated 5 out of 5 stars

Hayley is INCREDIBLE

Hayley is INCREDIBLE. We have used her for over 10 years and wouldn't go anywhere else. She does EVERYTHING so you can relax knowing she has everything in order.

January 6, 2026
Unprompted review
Eden Mortgages and Protection by Hayley Skinner logo

Reply from Eden Mortgages and Protection by Hayley Skinner

Aw Lauren - thank you for this review - you know you are one of my favsss - always look forward to helping you ... x

Rated 5 out of 5 stars

I honestly can’t recommend Hayley…

I honestly can’t recommend Hayley Skinner at Eden Mortgages Protection enough. She has been amazing from start to finish and we genuinely would have been lost without her. Hayley has done so much work for us and nothing was ever too much trouble. She explained everything clearly kept us updated and always made time for us whenever we needed help or reassurance. You can really tell she cares and goes above and beyond for her clients. We’re so grateful for everything she’s done for us and it’s very kindly appreciated. Would definitely recommend Hayley to anyone looking for a mortgage advisor you can trust

December 18, 2025
Unprompted review
Eden Mortgages and Protection by Hayley Skinner logo

Reply from Eden Mortgages and Protection by Hayley Skinner

Thank you and Alice for your kind review and for trusting me to do your mortgage - Happy Christmas - Next one will be in your new home!

Rated 5 out of 5 stars

I had a fantastic experience with Eden…

I had a fantastic experience with Eden Mortgages and Protection. The whole process was seamless, easy, and incredibly supportive. Hayley was excellent, she explained everything clearly and made sure I understood each step. Emily and Zena were also a great help throughout. Overall, a friendly, knowledgeable team I’d highly recommend.

December 10, 2025
Unprompted review
Eden Mortgages and Protection by Hayley Skinner logo

Reply from Eden Mortgages and Protection by Hayley Skinner

Thank you Tim for your kind review - it was a pleasure - have a great Christmas in /Decorating your new home!

Rated 5 out of 5 stars

Professional

Professional, empathetic & friendly. Nothing is too much trouble for Hayley. Everything is explained patiently & thoroughly.
I'd definitely recommend Hayley & her business. Exceptional service over all.

December 3, 2025
Unprompted review
Eden Mortgages and Protection by Hayley Skinner logo

Reply from Eden Mortgages and Protection by Hayley Skinner

Thank you Lisa for your kind review - its been lovely working with you - and we wish you all the best!

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