Eden Mortgages and Protection by Hayley Skinner Reviews 

123
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff for providing clear explanations, completely honest advice, and making complex mortgage processes feel entirely straightforward and stress-free. Reviewers often mention that the dedicated team consistently goes above and beyond to answer questions and find the best possible financial options tailored to individual circumstances. Some people also felt that the wider property-buying journey could occasionally involve lengthy external hurdles or particularly stressful moments. However, consumers consistently appreciate the exceptional availability, constant reassurance, and personalized guidance offered by the advisors throughout every single step of the process.

What people talk about most

Staff

People report positive experiences with staff, highlighting their exceptional knowledge and friendly... See more

Service

Customers had positive experiences with service, reporting that staff are incredibly easy to deal with,... See more

Customer service

Reviewers express deep appreciation and satisfaction with the customer service provided during their home... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I highly rate these guys. Their mortgage and product knowledge is second to none. They were incredibly easy to deal with and always responded promptly to any questions I had. My circumstances wer... See more

Company replied

Rated 5 out of 5 stars

Hayley and her team were amazing throughout! My partner and myself were buying our first home without knowing where to start and Hayley made this happen for us as well as saving us thousands of pounds... See more

Company replied

Rated 5 out of 5 stars

We can’t thank Hayley & Emily enough for supporting us through our first home! From the first call to completion they have been amazing, answering questions, predicting things that’s would happen and... See more

Company replied

Rated 5 out of 5 stars

I honestly can’t recommend Hayley Skinner at Eden Mortgages Protection enough. She has been amazing from start to finish and we genuinely would have been lost without her. Hayley has done so much work... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

Honest, tenacious, friendly and customer focused mortgage advice. Always giving the best service to my clients and making the whole process seamless and stress free! Specialists in First Time Buyers, Adverse Credit and Newly separated or divorced people - generally people that need a bit more advice and guidance through a more complex or daunting process.


Contact info

4.9

Excellent

TrustScore 5 out of 5

123 reviews

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4.9

All reviews

(123)

38 reviews in the last 12 months

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Rated 5 out of 5 stars

I honestly can’t recommend Hayley…

I honestly can’t recommend Hayley Skinner at Eden Mortgages Protection enough. She has been amazing from start to finish and we genuinely would have been lost without her. Hayley has done so much work for us and nothing was ever too much trouble. She explained everything clearly kept us updated and always made time for us whenever we needed help or reassurance. You can really tell she cares and goes above and beyond for her clients. We’re so grateful for everything she’s done for us and it’s very kindly appreciated. Would definitely recommend Hayley to anyone looking for a mortgage advisor you can trust

December 18, 2025
Unprompted review
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Reply from Eden Mortgages and Protection by Hayley Skinner

Thank you and Alice for your kind review and for trusting me to do your mortgage - Happy Christmas - Next one will be in your new home!

Rated 5 out of 5 stars

I had a fantastic experience with Eden…

I had a fantastic experience with Eden Mortgages and Protection. The whole process was seamless, easy, and incredibly supportive. Hayley was excellent, she explained everything clearly and made sure I understood each step. Emily and Zena were also a great help throughout. Overall, a friendly, knowledgeable team I’d highly recommend.

December 10, 2025
Unprompted review
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Reply from Eden Mortgages and Protection by Hayley Skinner

Thank you Tim for your kind review - it was a pleasure - have a great Christmas in /Decorating your new home!

Rated 5 out of 5 stars

Professional

Professional, empathetic & friendly. Nothing is too much trouble for Hayley. Everything is explained patiently & thoroughly.
I'd definitely recommend Hayley & her business. Exceptional service over all.

December 3, 2025
Unprompted review
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Reply from Eden Mortgages and Protection by Hayley Skinner

Thank you Lisa for your kind review - its been lovely working with you - and we wish you all the best!

Rated 5 out of 5 stars

Eden Mortgages (Hayley & Emily)…


Eden Mortgages (Hayley & Emily) supported me through the purchase of my very first home, which of course is extremely daunting. What an experience, it has all been but Hayley is such an approachable, kind and professional person, any issues i had, guided me through and offered immediate advice. Always there to offer support, they both go above and beyond to make your case very individual. They also guided me through all the best options for life insurance which has been a massive help. The value of their service is outstanding. I genuinely could not of asked for a better service and experience.
I would truly recommend to anyone that is looking for help, advice or support.
Cannot recommend enough, outstanding ⭐️⭐️⭐️⭐️⭐️

December 2, 2025
Unprompted review
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Reply from Eden Mortgages and Protection by Hayley Skinner

Thank you for super kind review - NO 100!!!! amazing - we really appreciate your kind words and feedback and wish you all the best in your new home this Xmas!

Rated 5 out of 5 stars

I love how down to earth Hayley is

I love how down to earth Hayley is, explaining things so that it’s easy to understand and trying her best to get the best deal. Thank you so much.

November 27, 2025
Unprompted review
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Reply from Eden Mortgages and Protection by Hayley Skinner

Aw thank you Zoe !! It means a lot - I know you are busy so thank you for taking time to leave us this review !

Rated 5 out of 5 stars

Experienced and knowledgeable

Hayley and Emily have kept in touch over the last few months to assist me with my remortgage after I got my dates wrong! They have both been really helpful, quick to respond to my many questions and very efficient in securing me the best deal meaning I didn't have to spend hours researching it for myself. Hayley is very experienced and knowledgeable. I would highly recommend Eden Mortgages!

November 17, 2025
Unprompted review
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Reply from Eden Mortgages and Protection by Hayley Skinner

thank you so much for your kind review - it was a pleasure to help!

Rated 5 out of 5 stars

10 out of 10

Hayley was great! Very knowledgeable and gave me great advice. Went above and beyond to find me the best deal. Thanks again.

November 13, 2025
Unprompted review
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Reply from Eden Mortgages and Protection by Hayley Skinner

Thank you for your kind review ... it is appreciated!

Rated 5 out of 5 stars

Excellent service, highly recommended!

Hayley has been amazing at helping us do a remortgage and new mortgage to rent our current property out and purchase a new property. Hayley explained all our options in great detail and we wouldn’t have been able to do all this without her help. Nothing was too much trouble. We wouldn’t highly recommend her and definitely use her services again.

November 12, 2025
Unprompted review
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Reply from Eden Mortgages and Protection by Hayley Skinner

Thank you for your kind review at such a busy time! It is much appreciated!

Rated 5 out of 5 stars

Friendly and very open and upfront…

Friendly and very open and upfront service.
Will definitely use again.

September 30, 2025
Unprompted review
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Reply from Eden Mortgages and Protection by Hayley Skinner

Hello and apologies as I missed your kind review - thank you!

Rated 5 out of 5 stars

Hayley helped us purchase our first…

Hayley helped us purchase our first home and re- new our mortgage. She goes above and beyond and gives you support and advice in every aspect. She also checked in and asked about our new addition to the family. She doesn’t treat you like a customer, she treats you like a friend. ❤️

October 2, 2025
Unprompted review
Rated 5 out of 5 stars

I honestly can't express how amazing…

I honestly can't express how amazing you are. Always go above and beyond and have kept me sane for far longer than expected. I can't thank or praise you enough.
Very highly recommended

September 29, 2025
Unprompted review
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Reply from Eden Mortgages and Protection by Hayley Skinner

Aw - it has been a pleasure . The process has possibly been the longest yet and a record for me in 20 plus years of advising ! We will all need wine this weekend!

Rated 5 out of 5 stars

Hayley was great, honest and super helpful

Hayley was great, super honest advice and always looking for the best possible option for me and my circumstances. She didn't try to push anything specific, she just spent as much time as she could to make sure we found the best solution...

September 29, 2025
Unprompted review
Rated 5 out of 5 stars

Beyond wonderful!

As first time buyers, we were pretty clueless about the house buying process so we were so appreciative of Hayley being so lovely, approachable and knowledgeable. She made the process less confusing and stressful for us and she was incredibly patient! Can’t recommend Eden Mortgages and Protection enough!

September 25, 2025
Unprompted review
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Reply from Eden Mortgages and Protection by Hayley Skinner

Thank you so much - we really appreciate your review at such a busy time for you! Wishing you much happiness in your new home!

Rated 5 out of 5 stars

Hayley never fails to amaze me with her…

Hayley never fails to amaze me with her understanding of what the juggle is like with finances and life. Thank you

September 25, 2025
Unprompted review
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Reply from Eden Mortgages and Protection by Hayley Skinner

Thank you Mary - always happy to help anytime !

Rated 5 out of 5 stars

The one to one service was brilliant

The one to one service was brilliant, along with support for understanding, guidance on making the correct steps and getting the process going straight and smoothly. For a first time buyer there are many worries on what possibilities it can bring due to big numbers involved but reassurance was always involved and knowledge to help make the situations clear.

September 15, 2025
Unprompted review
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Reply from Eden Mortgages and Protection by Hayley Skinner

Thank you so much - we really appreciate your review at such a busy time for you! Wishing you much happiness in your new home!

Rated 5 out of 5 stars

Hayley and the team are absolutely…

Hayley and the team are absolutely brilliant, full of knowledge and always there to help.

Well done and thank you. I will be using you again as you are now my favourite mortgage advisors!!!!

September 11, 2025
Unprompted review
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Reply from Eden Mortgages and Protection by Hayley Skinner

Thank you so much - we really appreciate your review at such a busy time for you! Wishing you much happiness in your new home - you being our favourite client and all!

Rated 5 out of 5 stars

Professional, knowledgeable and friendly

I could not recommend Hayley and Emily enough!

From start to finish, they provided a professional, knowledgeable, and genuinely friendly service. They took the time to understand my situation and worked closely with me to find the best possible options.

Hayley was incredibly helpful and patient, answering all of my questions clearly and thoroughly. I especially appreciated the honest and frank discussions — it made the whole process feel transparent and reassuring.

If you're looking for a team that truly cares and knows their stuff, Hayley and Emily are the ones to go to!

September 10, 2025
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Reply from Eden Mortgages and Protection by Hayley Skinner

Thank you so much ! Always lovely to be able to help people when they need us!

Rated 5 out of 5 stars

First time buyer

really appreciate the time they took to understand my unique financial situation and long-term goals. It made me feel heard and supported throughout the process! They guided me in choosing the right mortgage option—whether fixed, variable, or another type—that fit my needs perfectly, always making sure my best interests came first.

They do a fantastic job of breaking down complex terms into simple language, which really helped me feel comfortable and informed. I loved how they kept me updated every step of the way, so I never felt left in the dark. Whenever I had questions or concerns, they responded quickly to my calls, emails, or texts. It was such a relief to know I could rely on them!

Everything was explained in a way I could easily understand—I never felt lost or confused. They made sure to lay out all costs, rates, and fees from the start, so there were no surprises later on. They set realistic timelines and expectations, which kept me feeling at ease during the process.

What I appreciated most was that they never tried to push any unnecessary products on me. They always kept my needs front and center. They patiently answered all of my questions, even the tough ones, which made me feel so valued. Thanks to their negotiation skills and connections, I was able to secure an excellent rate!

The whole experience was so smooth—there was no need for me to chase them down or worry about missing anything. A huge thank you to Hayley and Emily for helping make my dreams a reality! ☺️

September 2, 2025
Unprompted review
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Reply from Eden Mortgages and Protection by Hayley Skinner

Thank you so much for your kind review - Wishing you and Erin much love and happiness in your new home xx It was a PLEASURE xx

Rated 5 out of 5 stars

Amazing from start to finish!

Hayley and the team have been absolutely brilliant from start to finish. They’ve been so attentive, helpful and have answered every question we’ve asked. They go above and beyond in helping their customers with their mortgage and I’d not hesitate to recommend them to anyone looking to sort their mortgage!

August 14, 2025
Unprompted review
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Reply from Eden Mortgages and Protection by Hayley Skinner

Thank you for your kind review - it was a pleasure to help you and hope you are enjoying your new home!

Rated 5 out of 5 stars

6 stars for Hayley & Emily

Huge thank you to Hayley & Emily for all their hard work, always on hand to answer our daft questions. Both ladies work extremely hard and Hayley is the fountain of knowledge, she is quick and on the ball, I genuinely couldn't have asked for a better service. Not only are they super efficient but also the nicest and kindest ladies. They made a daunting process seamless, I would recommend Eden Mortgages to anyone. Thank you :-)

August 7, 2025
Unprompted review
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Reply from Eden Mortgages and Protection by Hayley Skinner

Aw thank you Lauren - this made me feel a bit emotional - it's always a pleasure to help people and especially when it is an exciting house move!

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