Eden Mortgages and Protection by Hayley Skinner Reviews 

124
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally knowledgeable, approachable, and always willing to go above and beyond to help. People really appreciate how clearly all mortgage options are explained, making complex property purchases feel remarkably simple and stress-free. Reviewers consistently state that the ongoing guidance provided is invaluable, ensuring complete reassurance and peace of mind from the very beginning until the final steps. Many consumers emphasize that they would never use anyone else and strongly recommend these advisors to anyone entering the property market. Clients note that communication is prompt and thorough, making the entire journey smooth and reassuring.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their exceptional knowledge, friendliness, and... See more

Service

People report high satisfaction with the service, highlighting how easy and stress-free the entire process... See more

Customer service

Consumers find customer service to be exceptionally supportive during home buying. Reviewers report that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hayley and her team were amazing throughout! My partner and myself were buying our first home without knowing where to start and Hayley made this happen for us as well as saving us thousands of pounds... See more

Company replied

Rated 5 out of 5 stars

I highly rate these guys. Their mortgage and product knowledge is second to none. They were incredibly easy to deal with and always responded promptly to any questions I had. My circumstances wer... See more

Company replied

Rated 5 out of 5 stars

We can’t thank Hayley & Emily enough for supporting us through our first home! From the first call to completion they have been amazing, answering questions, predicting things that’s would happen and... See more

Company replied

Rated 5 out of 5 stars

I honestly can’t recommend Hayley Skinner at Eden Mortgages Protection enough. She has been amazing from start to finish and we genuinely would have been lost without her. Hayley has done so much work... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

Honest, tenacious, friendly and customer focused mortgage advice. Always giving the best service to my clients and making the whole process seamless and stress free! Specialists in First Time Buyers, Adverse Credit and Newly separated or divorced people - generally people that need a bit more advice and guidance through a more complex or daunting process.


Contact info

4.9

Excellent

TrustScore 5 out of 5

124 reviews

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4.9

All reviews

(124)

39 reviews in the last 12 months

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Rated 5 out of 5 stars

6 stars for Hayley & Emily

Huge thank you to Hayley & Emily for all their hard work, always on hand to answer our daft questions. Both ladies work extremely hard and Hayley is the fountain of knowledge, she is quick and on the ball, I genuinely couldn't have asked for a better service. Not only are they super efficient but also the nicest and kindest ladies. They made a daunting process seamless, I would recommend Eden Mortgages to anyone. Thank you :-)

August 7, 2025
Unprompted review
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Reply from Eden Mortgages and Protection by Hayley Skinner

Aw thank you Lauren - this made me feel a bit emotional - it's always a pleasure to help people and especially when it is an exciting house move!

Rated 5 out of 5 stars

Hayley always gives 100 +%

Hayley always gives 100 +%. She is experienced, knowledgeable, always wants to make sure she gets the best deal for you. Goes above and beyond and makes the whole experience of the mortgage world a lot less daungting. I would recommend her every time.

July 1, 2025
Unprompted review
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Reply from Eden Mortgages and Protection by Hayley Skinner

Thank you for your kind review! It’s always a pleasure !

Rated 5 out of 5 stars

5 star service and quality- no doubt!

This is the second time we have used Hayley for our mortgage. Not only is she absolutely lovely and down to earth, but her and Emily made the process so straight forward. No question was too stupid or last minute. We got a really great deal as well so we are delighted! Can’t recommend the service enough- we wouldn’t go anywhere else!

July 1, 2025
Unprompted review
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Reply from Eden Mortgages and Protection by Hayley Skinner

Oh what a lovely review and very kind words ! Thank you Claire and Simon! It was a pleasure - as always !

Rated 5 out of 5 stars

Excellent team

I can’t thank Hayley and Emily enough for all the hard work they have put in especially over the last few weeks. Helping me navigate the world of Mortgages has been quite a journey. I can’t recommend Eden Mortgages and protection highly enough. Thank you.

July 22, 2025
Unprompted review
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Reply from Eden Mortgages and Protection by Hayley Skinner

Thank you - its been a pleasure to help!

Rated 5 out of 5 stars

First class service from Hayley

First class service from Hayley, Emily and the team. In what seemed a forever lasting purchase process with bottlenecks elsewhere, they were very patient, diligent and helpful along the journey. Thank you so much for everything. Would highly recommend :)

July 11, 2025
Unprompted review
Rated 5 out of 5 stars

Hayley really is the best!l


Hayley really is the best!l
I was Feeling completely out of my comfort zone in organising a remortgage myself as usually I sell up and move but this time I wanted to stay. Looking at mortgage rates and banks is just so confusing. So I contacted Hayley, she explains everything to you especially in simple terms (which is what I need) She’s completely on the ball all the time and really goes that extra mile to ensure you get the best deal. The best thing is she is always at the end of the phone to help! Hayley you made the process so easy, I can’t thank you enough!

July 7, 2025
Unprompted review
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Reply from Eden Mortgages and Protection by Hayley Skinner

Thank you for taking the time out to leave us such a lovely review ! It’s really appreciated! Keep in touch!

Rated 5 out of 5 stars

Excellent service

Hayley has been fantastic and very helpful during the whole process.

My situation was a little complex but Hayley came up with many solutions to help and secure a mortgage for my first home. Hayley kept me up to date throughout the whole process and would regularly check to see if rates had gone down to secure an even better deal. Hayley was always on hand to answer any questions in which I had and always responded promptly.

I would highly recommend Hayley to anyone who is looking. For a mortgage broker and can not fault the service in which she and the team provide!

June 24, 2025
Unprompted review
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Reply from Eden Mortgages and Protection by Hayley Skinner

Thank you Darrell! It was a pleasure to help you! See you again in two years!! Happy New Home!

Rated 5 out of 5 stars

First Home

Hayley was very helpful in buying our first home. She was always readily available to help whenever we needed even later in the evenings. Her knowledge of the industry is outstanding and she is very good at explaining the processes clearly. Furthermore she is a very approachable individual with a lot of enthusiasm help out where she can. I would highly recommend Hayley and if I need I will be using her in the future!

January 1, 2025
Unprompted review
Rated 5 out of 5 stars

A weight has been lifted

Hayley is such a breath of fresh air. We got in touch for advice because our mortgage situation is pretty complex and we didn’t have the best experience with our previous advisor. Hayley put us at ease instantly - you can tell she cares about finding the best solution for you. She helped us come up with a clear plan and we felt uplifted after our discussion. I used to genuinely lie awake at night worrying about what would happen when we remortgaged but now I feel like a weight has been lifted.

June 6, 2025
Unprompted review
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Reply from Eden Mortgages and Protection by Hayley Skinner

Aw Louise what a lovely review to receive - and such a shame you were so worried - glad I could help! It was fate our paths crossed and happy to help you again when the time comes ! Always good to have a plan and some non-biased advice!

Rated 5 out of 5 stars

Excellent service & very helpful

Hayley gave honest, open and processional advice, which was very much appreciated. Hayley came highly recommended and provided a first class service, thankyou!

June 3, 2025
Unprompted review
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Reply from Eden Mortgages and Protection by Hayley Skinner

Thank you Jenny! It was a pleasure to help ! Hope to see you soon!

Rated 5 out of 5 stars

As a first time buyer it is daunting on…

As a first time buyer it is daunting on where to start with a mortgage. Hayley and her team were very professional and explained everything throughly to me and were always at the other end of the phone with anything questions. Would recommend to anyone to get your mortgage with Eden Mortgages.

May 23, 2025
Unprompted review
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Reply from Eden Mortgages and Protection by Hayley Skinner

Thank you Christine for your kind review - you were amazing and hope you and the boys will be happy in your new home xx

Rated 5 out of 5 stars

Hayley and everyone at Eden Mortgages…

Hayley and everyone at Eden Mortgages and Protection have been great from start to finish.

I was in a position where I needed to remortgage as my current fixed term had come to an end and I was also paying off my Help To Buy at the same time. This was the first time I’ve ever needed to remortgage but Hayley and team explained all my options and found the best deal to suit me. The process wasn’t always straight forward due to issues with Land Registry, and a few other issues that cropped up but Hayley was fantastic and stepped in when I needed some help and support when things looked like they could get delayed further. Hayley went above and beyond to make sure things got moving again quickly so I could complete and get on with planned works to my house.

Thank you Hayley and team!

May 12, 2025
Unprompted review
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Reply from Eden Mortgages and Protection by Hayley Skinner

Thank you for your kind review - it was a tricky case and glad I could help and we got there finally!

Rated 5 out of 5 stars

I could not recommend Hayley enough

I could not recommend Hayley enough. From our very first conversation to completion Hayley was truly amazing. Full of knowledge, professional, approachable and offering reassurance from start to finish I only wish I had re mortgaged sooner.
Hayley constantly updated me during the process & always answered any queries straight away. If anyone is thinking about a mortgage, is self employed or just unsure where to start the whole process Hayley is definitely your lady. Thankyou so much
Lisa Salem

May 13, 2025
Unprompted review
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Reply from Eden Mortgages and Protection by Hayley Skinner

Thank you so much! It’s been a pleasure to help you and we wish you happiness now with your future and your plans! X

Rated 5 out of 5 stars

Nothing too much and great communication

Wonderful customer service from start to finish. Our 2nd time with Hayley and would recommend this team every day.

May 8, 2025
Unprompted review
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Reply from Eden Mortgages and Protection by Hayley Skinner

Thank you so much - your kind review means the world to us and is much appreciated!

Rated 5 out of 5 stars

Eden Mortgages (Hayley & Emily)

Eden Mortgages (Hayley & Emily) supported myself and my finance through the purchase of our first home 🏡. We had a fantastic experience with them, Hayley is such an approachable, kind and professional person, any issues we had they guided us through and offered immediate advice. Even some questions out of their remit they still offered support and made our case very individual. They also guided us through life insurance which was a massive help. The value of their service is amazing. Can’t recommend enough 🌟🌟🌟🌟🌟

March 28, 2025
Unprompted review
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Reply from Eden Mortgages and Protection by Hayley Skinner

What a lovely and very kind review! Thank you so much Chloe (and Adam) ... it was an absolute pleasure and I hope you are all settled in your new home!

Rated 5 out of 5 stars

Helping us to protect our family

Hayley has recently spent time with us to ensure that we were protected financially should something awful happen. The most important thing for us was that our 8 year old would be financially looked so opted for Life Insurance and Critical Illness Cover.
The whole process from booking an appointment to choosing the final products was easy. Hayley listened and offered advice and guidance based on our specific requirements.
We would highly recommend Hayley. Thank you.

April 14, 2025
Unprompted review
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Reply from Eden Mortgages and Protection by Hayley Skinner

Thank you for your kind review Rebecca and its been a pleasure to help you and your family to feel better protected against future circumstances!! Have a lovely Easter! x

Rated 5 out of 5 stars

Product transfer completion and review

I recently had the pleasure of working with Eden Mortgages & Protection for my mortgage needs, and I couldn't be more satisfied with the experience!
From start to finish, the team demonstrated professionalism, expertise, and a genuine commitment to helping me find the best mortgage solution.
Hayley and the entire staff made the process seamless and stress-free. They took the time to understand my situation, answered all my questions, and provided clear guidance every step of the way. I felt supported and informed, which made a potentially overwhelming process much more manageable.
I was particularly impressed with their communication. I received timely updates and was informed about what to expect regarding my new payment details. Knowing that I would hear from my lender soon added to my peace of mind.
What really stood out was their dedication to customer service. Eden Mortgages & Protection truly values their clients and goes above and beyond to ensure satisfaction. I also appreciate their referral program, which rewards loyalty and encourages recommending their services to family and friends.
I highly recommend Eden Mortgages & Protection for anyone looking for mortgage assistance. Their 5-star service is genuinely deserving of praise, and I will certainly be referring them to my loved ones. Thank you, Eden Mortgages & Protection, for making this experience a positive one!

April 2, 2025
Unprompted review
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Reply from Eden Mortgages and Protection by Hayley Skinner

Thank you for your very kind review Bob - Its always a pleasure to help you!

Rated 5 out of 5 stars

Mortgage Superheroes at Eden! 🌱

Having been trapped in a mortgage prisoner situation for years, paying on an ever increasing mortgage that was never being paid off I was at a complete loss and convinced I would never get out of the situation I was in. With so many hurdles of being self employed, different streams of income and other barriers I didn’t think it was possible to claw my way out of the hole I was in, perhaps only being left with the sad option to sell my home.

Until…. Hayley and Emily to the rescue! From navigating all of my troublesome mortgage woes to finding lenders that would accept my criteria, they took care of everything, every step of the way.
I now have an affordable mortgage that is on a fixed rate and more importantly some peace!

I would highly recommend Hayley and her team if you are considering a mortgage product. RUN DONT WALK!
Thank you so much - see you in 5 years!

February 17, 2025
Unprompted review
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Reply from Eden Mortgages and Protection by Hayley Skinner

THANK YOU!!!!! It was a pleasure to help you especially being a mortgage prisoner and literally STCUK on a ridiculous rate - we got there in the end! See you in 5 ;-)

Rated 5 out of 5 stars

Highly Recommend

Hayley and team have been absolutely fantastic with the purchase of our first home. Every step of the way they have been there when needed which was very reassuring with us having never going through this process before. We would highly recommend their services and are grateful to have had their support throughout.

March 19, 2025
Unprompted review
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Reply from Eden Mortgages and Protection by Hayley Skinner

Thank you so much Callum for this kind review - it’s been a pleasure helping you and Casey ! Hope you are settled in your new home x

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