Eden Mortgages and Protection by Hayley Skinner Reviews 

124
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally knowledgeable, approachable, and always willing to go above and beyond to help. People really appreciate how clearly all mortgage options are explained, making complex property purchases feel remarkably simple and stress-free. Reviewers consistently state that the ongoing guidance provided is invaluable, ensuring complete reassurance and peace of mind from the very beginning until the final steps. Many consumers emphasize that they would never use anyone else and strongly recommend these advisors to anyone entering the property market. Clients note that communication is prompt and thorough, making the entire journey smooth and reassuring.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their exceptional knowledge, friendliness, and... See more

Service

People report high satisfaction with the service, highlighting how easy and stress-free the entire process... See more

Customer service

Consumers find customer service to be exceptionally supportive during home buying. Reviewers report that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hayley and her team were amazing throughout! My partner and myself were buying our first home without knowing where to start and Hayley made this happen for us as well as saving us thousands of pounds... See more

Company replied

Rated 5 out of 5 stars

I highly rate these guys. Their mortgage and product knowledge is second to none. They were incredibly easy to deal with and always responded promptly to any questions I had. My circumstances wer... See more

Company replied

Rated 5 out of 5 stars

We can’t thank Hayley & Emily enough for supporting us through our first home! From the first call to completion they have been amazing, answering questions, predicting things that’s would happen and... See more

Company replied

Rated 5 out of 5 stars

I honestly can’t recommend Hayley Skinner at Eden Mortgages Protection enough. She has been amazing from start to finish and we genuinely would have been lost without her. Hayley has done so much work... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

Honest, tenacious, friendly and customer focused mortgage advice. Always giving the best service to my clients and making the whole process seamless and stress free! Specialists in First Time Buyers, Adverse Credit and Newly separated or divorced people - generally people that need a bit more advice and guidance through a more complex or daunting process.


Contact info

4.9

Excellent

TrustScore 5 out of 5

124 reviews

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4.9

All reviews

(124)

39 reviews in the last 12 months

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Rated 5 out of 5 stars

Hayley provided a brilliant service…

Hayley provided a brilliant service from start to finish and really went the extra mile to get the best product for me. I’d highly recommend her to everyone!

January 31, 2025
Unprompted review
Eden Mortgages and Protection by Hayley Skinner logo

Reply from Eden Mortgages and Protection by Hayley Skinner

Thank you! Was lovely to help you with the purchase of your new house! We wish you much happiness in your new home!

Rated 5 out of 5 stars

Reliable and supportive …

Over the last 5 years I have been taking steps to be able to apply for a mortgage and finally I have done it with thanks to Eden ! They have talked me through everything and kept in touch daily if I needed as I’m a first time buyer and had no clue of what I was doing. I am so grateful for all their help and support and now I’m finally able to relax mind look forward to moving into my new home.

February 14, 2025
Unprompted review
Rated 5 out of 5 stars

The best mortgage advice & options

Hayley and Emily have been amazing with us for our numerous mortgage applications. This started as a renewal and later turned into a house sale. Despite the housing mark being challenging and our chain collapsing further down, Hayley and Emily were on the ball every step of the way in ensuring we received the best rates and mortgage for our situation. Not only that they have a wealth of knowledge on health insurance and other financial aspects that link. I really would have struggled with our mortgage applications especially when things out of our control became difficult with our house sale & purchase. Thank you so much for all your support knowledge and guidance in finally helping us move home. X

February 5, 2025
Unprompted review
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Reply from Eden Mortgages and Protection by Hayley Skinner

Aw thank you so much Sarah (and Chris!) … to say it’s been a rocky road is an understatement but you have been amazing and a pleasure to work with! We wish you all so much happiness in your new home !

Rated 5 out of 5 stars

AMAZING experience

I genuinely have no idea what I would do without Hayley! She has supported us every single step of the way being first time buyers and had helped so much with making the entire process stress free!! Cannot recommend her enough. Thank you thank you thank you

February 3, 2025
Unprompted review
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Reply from Eden Mortgages and Protection by Hayley Skinner

Thank you so much for your kind review - it is always a pleasure to help you both!

Rated 5 out of 5 stars

Fantastic service

Fantastic service. As a first time buyer they made the process simple and easy to understand. The team were really friendly and quick to respond to any issues or queries that I had

January 23, 2025
Unprompted review
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Reply from Eden Mortgages and Protection by Hayley Skinner

Thank you Curtis ! Glad we can help you finally!

Rated 5 out of 5 stars

Hayley and her amazing team are just…

Hayley and her amazing team are just sensational and what they do. Flawless from start to finish. We could not recommend them enough to anyone who needs their expertise.

January 10, 2025
Unprompted review
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Reply from Eden Mortgages and Protection by Hayley Skinner

Thank you for your kind review ... it has been an absolute pleasure!

Rated 5 out of 5 stars

5 stars is not enough for the service we received!

We cannot recommend Hayley and Emily at Eden Mortgages & Protection highly enough! From start to finish, their support, professionalism, and expertise were absolutely outstanding. Navigating the process of getting our first mortgage could have been overwhelming, but they made it feel seamless and stress-free.

Hayley and Emily's knowledge of the market was second to none, and they took the time to explain every step clearly, ensuring we felt informed and confident throughout the entire process. Their communication was impeccable — no question was too small, and they were always just a phone call or message away.

Thanks to their hard work and dedication, we successfully secured our first mortgage with Nationwide. We are beyond grateful for their patience, persistence, and personal touch that made us feel truly valued as clients. Their service goes beyond simply "doing the job" — they genuinely care about achieving the best possible outcome for their clients.
If you're looking for mortgage advisors who are friendly, professional, and truly exceptional at what they do, look no further than Hayley and Emily at Eden Mortgages & Protection. They turned what could have been a daunting process into a positive and memorable experience. Thank you both for making our dream of homeownership a reality!

December 10, 2024
Unprompted review
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Reply from Eden Mortgages and Protection by Hayley Skinner

Thank you so much for your very kind review … it was a pleasure to help you on your Homebuying journey … we appreciate the time taken to leave a review! Thank you !

Rated 5 out of 5 stars

Perfect from start to finish!

Hayley & Emily have been absolutely fantastic, and made my remortgage such a simple and easy progress. Would absolutely recommend and use for my next mortgage/remortgage

December 2, 2024
Unprompted review
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Reply from Eden Mortgages and Protection by Hayley Skinner

Thank you Emily! It was an absolute pleasure to help you with your remortgage ! We look forward to helping you again!

Rated 5 out of 5 stars

Honest mortgage advice

Great initial meeting with Hayley from Eden regarding remortgaging our property next year. In just half an hour she was able to understand our circumstances, give some great advice and talk me through our options. We'll come to Hayley again in future because she's honest, trustworthy professional.

November 18, 2024
Unprompted review
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Reply from Eden Mortgages and Protection by Hayley Skinner

Thank you for your kind review . It’s always a pleasure to give people the right advice ! I look forward to seeing you again!

Rated 5 out of 5 stars

I Highly Recommend Eden Mortgages

Hayley and the team are brilliant, thorough, professional and super approachable team. They helped me set up a mortgage for my home with my 2 children post separation and ensured I was kept informed and got it all completed in record time so we could get stability ASAP. Hayleysm's attention to detail is second to none & the deal achieved was fantastic for us. I could not recommend Hayley and co highly enough!

November 6, 2023
Unprompted review
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Reply from Eden Mortgages and Protection by Hayley Skinner

Thank you Carla ! Was lovely to see your review this morning ! It was an absolute pleasure to help you and your children x

Rated 5 out of 5 stars

Amazing service

Hayley and Emily have been amazing in helping us get our first home. We've had a challenging time trying to complete on a property but they were amazing and helped us every step of the way. I would highly recommend them.

October 31, 2024
Unprompted review
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Reply from Eden Mortgages and Protection by Hayley Skinner

Thank you for your kind review ! We wish you every happiness in your new home!

Rated 5 out of 5 stars

Hayley has been an absolute pleasure to…

Hayley has been an absolute pleasure to deal with,from start to finish. Super friendly, extremely knowledgeable and always happy to help. Nothing, was too much trouble. I can't speak highly enough of her or thank her enough, for helping me achieve my dream. Hail, hayley, the queen of mortgages!! 👏 6 stars 🌟 out of 5 highly recommended 👌

October 15, 2024
Unprompted review
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Reply from Eden Mortgages and Protection by Hayley Skinner

John you've been a dream! 6 out of 5 star client ! And we wish you every happiness in your new home! Thank you for your kind review

Rated 5 out of 5 stars

Recently remortgaged and would highly…

Recently remortgaged and would highly recommend.
Was fully supported at each stage, was kept up to date when rates changed in my favour.
Hayley and Emily are professional, efficient and friendly.

August 30, 2024
Unprompted review
Eden Mortgages and Protection by Hayley Skinner logo

Reply from Eden Mortgages and Protection by Hayley Skinner

Thank you! It was once again, an absolute pleasure !!!

Rated 5 out of 5 stars

Hayley went above and beyond in every…

Hayley went above and beyond in every area. Fantastic service, regular updates and great rapport. Thank you to Hayley & Emily

October 9, 2024
Unprompted review
Eden Mortgages and Protection by Hayley Skinner logo

Reply from Eden Mortgages and Protection by Hayley Skinner

It’s been an absolute pleasure as always! Thank you for your kind review x

Rated 5 out of 5 stars

Hayley and team

Hayley, Emily and the team have been absolutely fantastic with the purchase of mine and my partners first home. Considering the rollercoaster the 7 months gave with the various hurdles and set backs, they constantly kept us optimistic and positive. We would absolutely recommend them to anyone and will defo use them again for another purchase (which will be far, far, far in the future!!) Thank you team, you are the best.

October 8, 2024
Unprompted review
Eden Mortgages and Protection by Hayley Skinner logo

Reply from Eden Mortgages and Protection by Hayley Skinner

Aw Sarah I don’t know what to say! Its been a rollercoaster that’s for sure !! But you’ve been amazing and patient ! I wish you and Rhydian all the happiness in the world and you can enjoy your new home now!

Rated 5 out of 5 stars

Hayley Skinner and Emily made the…

Hayley Skinner and Emily made the process of buying a house 10x easier. I didn't have clue what i was doing when I had my first free meeting with Hayley. Thank you so much for putting up with my many questions! Definitely recommend.

August 29, 2024
Unprompted review
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Reply from Eden Mortgages and Protection by Hayley Skinner

Aw Kirsty! It was an absolute pleasure to help you with your first home! We hope you are very happy there!

Rated 5 out of 5 stars

Excellent 5* Service

Excellent, personal and helpful 5* service thoughout the 6 months process of buying a house. Very happy to have been recommended Eden Mortgages - couldn't have done the move without Hayley and Emily - my only wish is that everyone in the process was more like them! Forever grateful to have their support and would highly recommend to anyone looking for advice on Mortgages and Protection.

August 9, 2024
Unprompted review
Eden Mortgages and Protection by Hayley Skinner logo

Reply from Eden Mortgages and Protection by Hayley Skinner

Thank you for your kind review at such a busy time for you - it is most appreciated!! Wishing you much happiness in your new home!

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