Eden Mortgages and Protection by Hayley Skinner Reviews 

124
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally knowledgeable, approachable, and always willing to go above and beyond to help. People really appreciate how clearly all mortgage options are explained, making complex property purchases feel remarkably simple and stress-free. Reviewers consistently state that the ongoing guidance provided is invaluable, ensuring complete reassurance and peace of mind from the very beginning until the final steps. Many consumers emphasize that they would never use anyone else and strongly recommend these advisors to anyone entering the property market. Clients note that communication is prompt and thorough, making the entire journey smooth and reassuring.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their exceptional knowledge, friendliness, and... See more

Service

People report high satisfaction with the service, highlighting how easy and stress-free the entire process... See more

Customer service

Consumers find customer service to be exceptionally supportive during home buying. Reviewers report that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hayley and her team were amazing throughout! My partner and myself were buying our first home without knowing where to start and Hayley made this happen for us as well as saving us thousands of pounds... See more

Company replied

Rated 5 out of 5 stars

I highly rate these guys. Their mortgage and product knowledge is second to none. They were incredibly easy to deal with and always responded promptly to any questions I had. My circumstances wer... See more

Company replied

Rated 5 out of 5 stars

We can’t thank Hayley & Emily enough for supporting us through our first home! From the first call to completion they have been amazing, answering questions, predicting things that’s would happen and... See more

Company replied

Rated 5 out of 5 stars

I honestly can’t recommend Hayley Skinner at Eden Mortgages Protection enough. She has been amazing from start to finish and we genuinely would have been lost without her. Hayley has done so much work... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

Honest, tenacious, friendly and customer focused mortgage advice. Always giving the best service to my clients and making the whole process seamless and stress free! Specialists in First Time Buyers, Adverse Credit and Newly separated or divorced people - generally people that need a bit more advice and guidance through a more complex or daunting process.


Contact info

4.9

Excellent

TrustScore 5 out of 5

124 reviews

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4.9

All reviews

(124)

39 reviews in the last 12 months

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Rated 5 out of 5 stars

Hayley is always so efficient and…

Hayley is always so efficient and helpful.
This is my second remortgage with Hayley and it went smoothly and she supported every step of the way.
I’ll be back in a couple of years :)

July 22, 2024
Unprompted review
Eden Mortgages and Protection by Hayley Skinner logo

Reply from Eden Mortgages and Protection by Hayley Skinner

Aw Sarah! It’s ALWAYS a pleasure !!! Glad to be able to help!!!! See ya next time! :-)

Rated 5 out of 5 stars

AMAZING TEAM

AMAZING TEAM
5 Stars
Would like to thankyou so much for all your hard work that you did for us.first class 5 stars all round amazing.would like to say I would definitely use you again but not to move house 😉

June 28, 2024
Unprompted review
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Reply from Eden Mortgages and Protection by Hayley Skinner

Thank you! Yes don't move again for a while!! It was lovely meeting and working with you too! All the best in your lovely new home!

Rated 5 out of 5 stars

Hayley and her team have been amazing

Hayley and her team have been amazing. Kept in touch through the whole process. Cannot fault these guys at all. Highly recommend!

July 9, 2024
Unprompted review
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Reply from Eden Mortgages and Protection by Hayley Skinner

Thank you for your kind words and wishing you every happiness in your new home! X

Rated 5 out of 5 stars

Professional & knowledgeable

Hayley was professional, knowledgeable and helpful throughout. Highly recommend for anyone in need of a mortgage or looking at remortgaging.

June 3, 2024
Unprompted review
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Reply from Eden Mortgages and Protection by Hayley Skinner

Thanks for your review Craig - always a pleasure to help!

Rated 5 out of 5 stars

5 * service

A Superb, friendly and professional service provided by Hayley and Emily for our remortgage.
Nothing is too much trouble, emails and questions are replied to with lightning speed! If you are baffled by mortgages then look no further, you won’t find better!

April 25, 2024
Unprompted review
Rated 5 out of 5 stars

Hayley was so reassuring the whole way…

Hayley was so reassuring the whole way through my experience of buying a home first time. Very trustworthy and reliable (of which I hadn’t realised how important this is until the final hour)!

April 17, 2024
Unprompted review
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Reply from Eden Mortgages and Protection by Hayley Skinner

Thank you Josie! It’s not been straightforward but that’s what we’re here for …. And yes reliability and honesty is everything in a house purchase !

Rated 5 out of 5 stars

Hayley has been fantastic from start to…

Hayley has been fantastic from start to finish with her advice and help with getting me a mortgage. Always quick to respond and happy to answer any questions.
I wouldn't hesitate in recommending Hayley and Emily to anyone

April 18, 2024
Unprompted review
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Reply from Eden Mortgages and Protection by Hayley Skinner

Thanks Tom - it's been brilliant to be able to help you! glad we finally got there!

Rated 5 out of 5 stars

An expert in her field

Hayley really couldn't have done any more for us and we asked alot , with a very complex mortgage. She was always on hand with help, reassure and positive attitude. I couldn't recommend Hayley enough. Thank you again.

March 19, 2024
Unprompted review
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Reply from Eden Mortgages and Protection by Hayley Skinner

Thank you!! You know it was a pleasure and yes it was a little complex!!!

Rated 5 out of 5 stars

Five star service from start to finish

Five star service from start to finish. Would have no problems recommending Hayley to family and friends.

March 19, 2024
Unprompted review
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Reply from Eden Mortgages and Protection by Hayley Skinner

Thanks for taking time to leave a review Sean! Much appreciated 🙏🏼

Rated 5 out of 5 stars

Hayley, you’re a star⭐️

Hayley has been unbelievable from start to finish. Hayley made sure we understood everything that was happening, no question was too much. Hayley, thank you. We would’ve never been able to do this without you!❤️

February 29, 2024
Unprompted review
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Reply from Eden Mortgages and Protection by Hayley Skinner

Aw I am over the moon - it's been a tricky one for sure but we did it! YOU did it! Wishing you and your little family all of the best in your new home x

Rated 5 out of 5 stars

The perfect mortgage advisor

Hayley went above and beyond for me in her in her role; she dealt with all the stresses and complexities of finding me a mortgage which has meant I am able to buy the perfect home. She constantly kept me updated and was always ready to put my mind at ease when I had a wobble (and there were many of those). Hayley is simply outstanding at her job and a joy to work with. I couldn’t have asked for a more supportive person to guide me through this process. Hayley, you are wonderful and me and my children will be forever grateful.

February 29, 2024
Unprompted review
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Reply from Eden Mortgages and Protection by Hayley Skinner

Thank you for such a lovely, kind review . I sincerely mean it when I say it’s been a pleasure ! Can’t wait until you’re all settled in your new family home! Good Luck!

Rated 5 out of 5 stars

Hayley is incredible at her job

Hayley is incredible at her job! She has secured our mortgage that has kept us in our home. I cannot recommend her highly enough and forever grateful i was recommend her. Thank you so much Hayley and Emily for all your hard work!

February 2, 2024
Unprompted review
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Reply from Eden Mortgages and Protection by Hayley Skinner

Thank you so much! It’s been a pleasure to help you and your family!!!!

Rated 5 out of 5 stars

Hayley made the whole process from…

Hayley made the whole process from start to finish really smooth and was always available for any help when needed. She ensured I got the lowest rate I could on my mortgage right up until a week before completion. Highly recommend, I will definitely be using her services again in the future.

January 19, 2024
Unprompted review
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Reply from Eden Mortgages and Protection by Hayley Skinner

Thank you! It was an absolute pleasure and I hope you are very happy in 2024 in your new home !!!!

Rated 5 out of 5 stars

Amazing

Hayley was amazing from start to finish. She made what could have been a stressful situation into the easiest process possible. Couldn't recommend Hayley enough!

November 17, 2023
Unprompted review
Rated 5 out of 5 stars

Knowledgeable, efficient and friendly mortgage broker

Hayley is a highly respected, professional and competent mortgage broker who always goes above and beyond. She gives 100% to her clients and works tirelessly to find the right and suitable mortgage. Nothing was ever too much trouble and she was always super efficient and thorough with paperwork, e-mails and answers to questions.
Always friendly and approachable. Highly recommend Hayley to deal with all mortgage matters and to help the whole process be less stressful and time consuming.
Wonderful lady … thank you Hayley.

August 1, 2023
Unprompted review
Eden Mortgages and Protection by Hayley Skinner logo

Reply from Eden Mortgages and Protection by Hayley Skinner

What a lovely review to wake up to! It’s been an absolute pleasure to help you with your dream home! It’s truly beautiful!! And has the best uninterrupted views! I hope you and Jonny and Frank are very happy there xx

Rated 5 out of 5 stars

Amazing team and first class Service

Hayley and her team were efficient, patient and just downright lovely. Everything has been done in a very timely manner and communication at all stages has been great. You could tell that throughout the process they put our best interest first, giving transparent and trustworthy advice.
We had a particularly complex scenario and they consistently found us solutions - her team are slick and the process seamless - highly recommend 10/10. Thank you very much Hayley and team.

December 12, 2023
Unprompted review
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Reply from Eden Mortgages and Protection by Hayley Skinner

Aw Kirsten. To say it’s been a pleasure is an understatement! What a rollercoaster it has been from day one! To think we are almost there ! Here’s to a much less eventful 2024 for us all! All the best and seasons greetings!

Rated 5 out of 5 stars

We can’t recommend Hayley enough

We can’t recommend Hayley enough! When we started the process of buying a house we had no idea where to start or what to do. Hayley made the whole process so much easier and has explained everything to us every step of the way. She has been absolutely incredible and we couldn’t have done any of it without her. We will be recommending her to everybody we know!

November 30, 2023
Unprompted review
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Reply from Eden Mortgages and Protection by Hayley Skinner

Thank you so much! It has been an absolute pleasure and I am so glad you will be in and settled for your first Xmas in your new home ! Good Luck and Merry Christmas!

Rated 5 out of 5 stars

The best mortgage advisor you will ever find!

We cannot recommend Hayley enough if you are looking for a mortgage advisor. Hayley is approachable and contactable at all times of day with any query no matter how small. She is extremely knowledgeable and the service she provides is the best.

We spoke to Hayley before we were ready to start viewing houses to arrange our finances and since then she has been there to guide and support us every step of the way up until the end (nearly there!).

Hayley has also been able to assist us in setting up life insurance and income protection to go alongside our mortgage, as well as reducing our mortgage rate at any opportunity she gets which has been fantastic. Hayley has exceeded our expectations and made the process of buying our first house as stress free as possible and taken a massive weight off our shoulders. We cannot recommend her enough!

November 10, 2023
Unprompted review
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Reply from Eden Mortgages and Protection by Hayley Skinner

Ah Emily! You’ve brought a tear to my eye ! What a way to cheer me up on a Friday afternoon! It’s been a pleasure and you and Keenan have been 5 star clients ! I wish you all the happiness in your new home! Keep In Touch!

Rated 5 out of 5 stars

How can you not love Haley

How can you not love Haley. She is just first rate at what she does. She is so knowledgable about mortgages and the application process. She does not stop until she gets you the best deal or in my case, a deal at all. Mine is a more complex case given a couple of factors, my circumstances, my age, my self employed status, etc. But she never gave up until she got what I needed. Today is a happy day for me. Thank you for all your hard work, patience and ultimately the result. You are one of a kind and you are amazing at what you do. I Highly recommended Haley And Eden Mortgages to anyone who thinks it might not be possible. It really is possible with Haley in your corner.

September 26, 2023
Unprompted review
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Reply from Eden Mortgages and Protection by Hayley Skinner

What a very kind review! It’s been a tricky one, I’m not going to lie but I’m delighted we got there ! Thank you for your patience!

Rated 5 out of 5 stars

Hayley has been fantastic from start to…

Hayley has been fantastic from start to finish. Having spoken to a couple of national brokers before Hayley, we had been told it would be difficult for us to get a mortgage for the amount we needed due to our slightly unusual circumstances. We were about to give up on house hunting and accept that we would need to continue renting for the next year or so, but we were then put in touch with Hayley. From the first call Hayley was confident that she could help us and she did, and as of today we now have a mortgage offer for the amount we needed. Hayley has a vast knowledge of the mortgage application process and really goes the extra mile, responding to emails promptly and out of hours, and always answering my questions clearly. I would highly recommend Hayley and Eden Mortgages.

September 11, 2023
Unprompted review
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Reply from Eden Mortgages and Protection by Hayley Skinner

Thank you for your kind review . It’s been a pleasure to help you both and to get you your mortgage with no problems at all! Let’s hope it continues just as swimmingly! I’ll be here until the end to help!!! Thanks once again for taking the time to leave us a review!

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