Eden Mortgages and Protection by Hayley Skinner Reviews 

124
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally knowledgeable, approachable, and always willing to go above and beyond to help. People really appreciate how clearly all mortgage options are explained, making complex property purchases feel remarkably simple and stress-free. Reviewers consistently state that the ongoing guidance provided is invaluable, ensuring complete reassurance and peace of mind from the very beginning until the final steps. Many consumers emphasize that they would never use anyone else and strongly recommend these advisors to anyone entering the property market. Clients note that communication is prompt and thorough, making the entire journey smooth and reassuring.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their exceptional knowledge, friendliness, and... See more

Service

People report high satisfaction with the service, highlighting how easy and stress-free the entire process... See more

Customer service

Consumers find customer service to be exceptionally supportive during home buying. Reviewers report that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hayley and her team were amazing throughout! My partner and myself were buying our first home without knowing where to start and Hayley made this happen for us as well as saving us thousands of pounds... See more

Company replied

Rated 5 out of 5 stars

I highly rate these guys. Their mortgage and product knowledge is second to none. They were incredibly easy to deal with and always responded promptly to any questions I had. My circumstances wer... See more

Company replied

Rated 5 out of 5 stars

We can’t thank Hayley & Emily enough for supporting us through our first home! From the first call to completion they have been amazing, answering questions, predicting things that’s would happen and... See more

Company replied

Rated 5 out of 5 stars

I honestly can’t recommend Hayley Skinner at Eden Mortgages Protection enough. She has been amazing from start to finish and we genuinely would have been lost without her. Hayley has done so much work... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

Honest, tenacious, friendly and customer focused mortgage advice. Always giving the best service to my clients and making the whole process seamless and stress free! Specialists in First Time Buyers, Adverse Credit and Newly separated or divorced people - generally people that need a bit more advice and guidance through a more complex or daunting process.


Contact info

4.9

Excellent

TrustScore 5 out of 5

124 reviews

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4.9

All reviews

(124)

39 reviews in the last 12 months

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Rated 5 out of 5 stars

Eden mortgages were very efficient in…

Eden mortgages were very efficient in completing our new mortgage. Hayley was very quick at responding to any questions along the way offer great advice along the way , Would highly recommend to anyone looking for a mortgage broker to make it less complicated

September 4, 2023
Unprompted review
Eden Mortgages and Protection by Hayley Skinner logo

Reply from Eden Mortgages and Protection by Hayley Skinner

Thank you for you kind review ! It’s always appreciated when clients take time out of their day to review us. Thank you !

Rated 5 out of 5 stars

Can't recommend Hayley enough !

Can't recommend Hayley enough !!
She has been trying to get us a remortgage for a long time now with our circumstances not being very simple and everything stacking up against her she still managed to get it over the line. If Hayley can't do it then it simply can't be done but if it can she will find a way.
We are so happy 👍

July 31, 2023
Unprompted review
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Reply from Eden Mortgages and Protection by Hayley Skinner

Thank you so much! It took a while but we did it! I am so pleased for you and wish you all the best in your lovely home !

Rated 5 out of 5 stars

Hayley was an absolute life saver who…

Hayley was an absolute life saver who went above and beyond throughout the whole process leaving us stress free. If your wanting the answers for any situation I would highly recommend Hayley to help, without her advice and knowledge we would of still been were we have been for the last 8 years! We can not thank Hayley enough for everything, she's been our shining star.

May 25, 2023
Unprompted review
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Reply from Eden Mortgages and Protection by Hayley Skinner

Ah Lindi it was an absolute pleasure - thank you for such kind words! It has been a tough couple of weeks and these words and knowing I have helped make all the difference and is why I do this! Hope you are all settled in!

Rated 5 out of 5 stars

Highly recommend

Hayley is very efficient and thorough. She goes above and beyond to find the best options for you. Highly recommend her services.

June 23, 2023
Unprompted review
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Reply from Eden Mortgages and Protection by Hayley Skinner

Thank you for taking the time to leave me this review! It is much appreciated!

Rated 5 out of 5 stars

5 Star Incredible Mortgage Broker!

Hayley has helped us from our first home to our first re-mortgage and now first house move!
Really don't know what we would have done with out her she's been an absolute gem!
We honestly can't recommend Hayley enough such a massive part of our house journeys and we couldn't of done any of it without her!

July 14, 2023
Unprompted review
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Reply from Eden Mortgages and Protection by Hayley Skinner

Aw thank you! It has been an absolute pleasure - third time lucky eh! You really have had some bad luck along the way and I cannot wait to see you settled and happy in your new home xx

Rated 5 out of 5 stars

I’ve worked with Hayley on several…

I’ve worked with Hayley on several occasions, fantastic attention to detail and always friendly and on hand to help. Highly recommend

July 4, 2023
Unprompted review
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Reply from Eden Mortgages and Protection by Hayley Skinner

thank you for your review!

Rated 5 out of 5 stars

Hayley went above and beyond d to sort me…

Hayley went above and beyond to sort me a mortgage out which can't have been easy with a mixture of contract work and employed work for my income. I cant see myself ever going anywhere else for a mortgage in future, I highly recommend Hayley to anyone needing a mortgage even if your circumstances aren't straight forward, if Hayley can't sort it out then I doubt anyone can. Thanks Hayley!

July 3, 2022
Unprompted review
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Reply from Eden Mortgages and Protection by Hayley Skinner

Thank you! It was a tricky one yes but still an absolute pleasure ! That said , don’t move just yet !!! No it’s been brilliant connecting with you again and it would be a pleasure !

Rated 5 out of 5 stars

Superb service from start to finish

Superb service from start to finish. Needed a new buy to let within a very tight deadline...Hayley managed to get a mortgage accepted & worked very closely with the Property Management agency to organise a valuation with the tenant & also contacted & worked seamlessly with my solicitor. Nothing but above & beyond, super quick service, well worth every penny, completely stress free process.

July 3, 2023
Unprompted review
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Reply from Eden Mortgages and Protection by Hayley Skinner

Thank you ! It was an absolute pleasure to help given the circumstances and the least I could do! Enjoy your new job!

Rated 5 out of 5 stars

Hayley goes above and beyond

Hayley goes above and beyond! I would recommend her to anyone. She found us the best deal and rate available, and made the whole mortgage process stress free. She guided us through step be step and answered all my questions.
We will use Eden mortgages every time as she is the best in the business.

June 29, 2023
Unprompted review
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Reply from Eden Mortgages and Protection by Hayley Skinner

Aw thank you Emily and Dan! It's been a pleasure seeing your new home coming along and watching the family grow! I appreciate your kind words! x

Rated 5 out of 5 stars

10/10 service !!

We first met Hayley when me and my partner were looking for our first home together. With my partner already having a mortgage it wasn’t so straight forward! Hayley was great at trying to find the best deals for us and did all the hard work for us which we were so appreciative of. We are due to remortgage and have already messaged Hayley as we know she’ll find us the best deal!! 100% recommend Hayley to anyone as she is just great!

November 30, 2022
Unprompted review
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Reply from Eden Mortgages and Protection by Hayley Skinner

Thank you so much Eva for your lovely review! We will get you sorted in this roller coaster mortgage world! Speak soon!

Rated 5 out of 5 stars

Top Mortgage Service in the area

Hayley is by far the most competent mortgage advisor in the area. Her service is personable and professional. Hayley’s knowledge is second to none and she has great contacts. She has helped me on several occasions and if anyone can find a way it’s Hayley.

June 5, 2023
Unprompted review
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Reply from Eden Mortgages and Protection by Hayley Skinner

Thank you Katherine - much appreciated! It can be a rollercoaster when there are different circumstances and properties! Always a pleasure to help!

Rated 5 out of 5 stars

We were struggling to get a mortage due…

We were struggling to get a mortage due to only having one year self employed books but Hayley waved her magic wand and in less then a week we had a mortage offer accepted and we could complete on our new house thank you so much Hayley!!

June 22, 2023
Unprompted review
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Reply from Eden Mortgages and Protection by Hayley Skinner

You’re more than welcome ! It’s been a pleasure to help and I’ll be here to help with anything else over the next few weeks and months too! Congratulations !

Rated 5 out of 5 stars

A mortgage advisor that does the extra mile

Hayley is the best in terms of support and knowledge!

Through the whole process, she has been following the case very closely, always helpful guiding me through all various options

Very satisfied for the service & definitely recommended

January 26, 2023
Unprompted review
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Reply from Eden Mortgages and Protection by Hayley Skinner

Thank you Francesco! It’s not been an easy case and thank you for your patience with the legal minefield it has turned out to be! It’s been a pleasure to help you this far !

Rated 5 out of 5 stars

Hayley has arranged 2 mortgages for me…

Hayley has arranged 2 mortgages for me previously during a very stressful time. She completed the transition swiftly and cheerfully, chasing up solicitors and dealing with any obstacle that got in the way... and there were a few!
I have been worried about the hikes in fixed mortgage rates as my mortgage was coming up for renewal.
Hayley has explained the pros and cons of 2,3 and 5 yr fixed rates. She has secured me a great deal today, with her usual competence, expertise and speed.
I highly recommend this lovely lady for all your mortgage needs.

June 19, 2023
Unprompted review
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Reply from Eden Mortgages and Protection by Hayley Skinner

Thank you for your kind review! It’s always a pleasure to help and to catch up with you! Each time is always better circumstances too ! Lovely to see you and to help!

Rated 5 out of 5 stars

Thank god for Hayley Skinner, Eden Mortgages & Protection Ltd.

Having searched, investigated and spoke to various Mortgage providers, Hayley narrowed the field down for my individual situation. If it wasn't for Hayley Skinner's Company, updating me and constantly pushing, communicating, emails, phone calls to a Conveyancing Solicitor and a Family Solicitor before a deadline date, I would NOT have got the Mortgage Hayley Skinner had arranged. Three months was the deadline for Both solicitors but they were constantly procrastinating but Hayley kept on top of the situation and stressing especially to the Conveyancing Solicitor the urgency for my mortgage to be released. Everything did go through with only days to spare. Thank god for Hayley - honestly, Hayley took the stress away from me because the solicitors were so frustrating.

June 8, 2023
Unprompted review
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Reply from Eden Mortgages and Protection by Hayley Skinner

Ian, thanks for taking the time to leave this review - Sorry it was as stressful as it was for you and I was just glad I could help with some of that stress and get things sorted in the nick of time for you!

Rated 5 out of 5 stars

Hayley gives THE best Mortgage advice

Hayley gives THE best Mortgage advice.
From start to finish she really couldn't have been more helpful.
She found me a much better mortgage deal than I could have found myself.
She guided me through the entire buying process.
She even kept on top of estate agents and solicitors on my behalf!
I really cannot recommend Hayley highly enough.

May 25, 2023
Unprompted review
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Reply from Eden Mortgages and Protection by Hayley Skinner

Thank you so much Dan for your kind review .... It was a pleasure to help you buy your new home! And a super speedy process at that! I also enjoyed the cups of Earl Grey!

Rated 5 out of 5 stars

Hayley is just the best!

Hayley is just the best! After worrying about my renewal coming up and the increase in rates I spoke to Hayley to discuss my options. Hayley guided me through the terms, the pros and cons of fixing over 2, 5 or 10 years. This really helped me decide what would be best for us. We've now fixed for 5 years with only a little increase. Thank you Hayley for searching for the best offer and making the whole process stress free x

June 8, 2023
Unprompted review
Eden Mortgages and Protection by Hayley Skinner logo

Reply from Eden Mortgages and Protection by Hayley Skinner

Thank you so much for taking the time to leave this review ! So glad I could help at this time of increasing interest rates and worry!

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