Financial Resolutions Mortgage Brokers Limited Reviews 110

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and proactive approach, making complex processes feel much easier and less stressful. Many highlight the outstanding customer service, noting the team's ability to answer questions clearly and promptly, often anticipating needs before they are even expressed. Reviewers frequently commend the efficient and reliable service, emphasizing quick response times and a smooth overall experience. People appreciate the personalized guidance and support received, particularly during significant financial decisions, which instills confidence and peace of mind.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their helpfulness, knowledge, and... See more

Service

Customers had positive experiences with service, consistently praising the professionalism and efficiency.... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness and responsiveness of... See more

Response time

Reviewers highlight positive aspects of response time. Customers consistently praise the quick and proactive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We couldn’t be happier with the service provided by our broker, David. From the very beginning, he guided us through every step of buying our home with professionalism and patience. Without him, we h... See more

Rated 5 out of 5 stars

David helped us through the entire process as first time buyers and has handled our mortgage renewals over several years since. We wouldn't use anyone else. He's incredibly proactive - answering impor... See more

Rated 5 out of 5 stars

David made buying our first home an incredibly easy process. He took on a lot of the burden and explained every step of the process to us in simple terms, making the whole thing very streamlined. On t... See more

Rated 5 out of 5 stars

David is an absolute pleasure to deal with! He is extremely knowledgeable and nothing is too much trouble. We were kept up to date throughout. We cannot recommend David enough and will be using his... See more


Company details

  1. Mortgage Broker

Written by the company

Mortgage and Insurance Advisers in Hertfordshire and Kent | Financial Resolutions | Financial Advice in Hertfordshire and Kent| Insurance | Mortgage


Contact info

4.9

Excellent

TrustScore 5 out of 5

110 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We’ve had such a great experience with…

We’ve had such a great experience with Financial Resolutions. David is honestly one of the nicest people you could hope to deal with and nothing is ever too much trouble for him.

He’s been looking after our mortgage for years now and always makes the whole process completely stress free. He keeps everything simple, explains things clearly and is always on hand if we have questions.

It makes such a difference having someone you can genuinely trust to take care of things and make sure you’re getting the best deal. David always goes above and beyond and we wouldn’t go anywhere else.

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

Mortgage Brokering for all circumstances

Financial Resolutions Mortgage Brokers Ltd is a great place to go for your mortgage needs. David is knowledgeable, direct and flexible, will not leave any of your questions unanswered. The amount of ideas I asked the company to factor in while doing my remortgage was giving me a headache, yet all of that was considered and appropriate product was suggested. Full support from start to finish of the process by email and by phone if needed. I don't suppose one would ever need more in terms of mortgage solutions.

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

David is incredible

David is incredible. We had a really hard House move that was really time pressured and David was fantastic. Always providing us updates and giving us all the information we needed whenever we need it, honestly couldn’t have done anything without him and I’m so thankful for all of his help.

April 27, 2026
Unprompted review
Rated 5 out of 5 stars

Second house, both time used David

We used David 7 years ago to purchase our first home and we have been in contact ever since and he has just helped us sell and purchase our new home.

We couldn’t have done it without him, he is incredibly proactive and efficient. We got weekly updates of where the sale and purchase was and this really helped not to get stressed with the process.

Writing this now as I’m sat in my new home and I’m so thankful for David and we highly recommend him.

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

An easy process

An easy process, greatly helped by David who answered our many queries and was quick to implement our request changes. The process looked daunting, but David assisted us throughout and in the end it was much easier than anticipated. David was quick to anticipate our needs and followed up with the lender and solicitors without us prompting it. Thank you for making our lives easy and helping us achieve our goals!

March 24, 2026
Unprompted review
Rated 5 out of 5 stars

David has been sorting out our mortgage…

David has been sorting out our mortgage ever since we purchased our first home many years ago. He has always been very helpful, easy to talk to and knowledgeable. We've felt looked after and that we're always making the most informed choices.

April 2, 2026
Unprompted review
Rated 5 out of 5 stars

First time buyer - great support

I've just completed a purchase of my first property, and I cannot recommend David enough.

As someone with little to no experience of purchasing a property, it was a daunting challenge, but David was able to put me at ease through a series of initial calls. He really manages to take a lot of the stress and burden off of you as the buyer.

I'm usually someone who might stress about the small details, but I found myself feeling secure knowing that David was readily available to support with anything I needed. He also takes it upon himself to ensure all parties are working to their full effect, for instance following up with conveyance solicitors.

Also worth mentioning how friendly, knowledgeable and easy-going I have found David, as it certainly helps when going through such a potentially stressful process as buying a property!

Absolutely 5-star service, will be recommending to anyone I can!

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

ABSOLUTELY FANTASTIC…

David has been ABSOLUTELY FANTASTIC through our whole buying process from start to finish, we’d have been lost without him.

He has always come back to us without delay and answered all our queries and put our mind at rest through the whole process.

I would 💯 recommend David

March 24, 2026
Unprompted review
Rated 5 out of 5 stars

Valuable mortgage application advice

Dave offered valuable and detailed advice during the mortgage application process, including guidance throughout and answering all of the many questions that I had during the process. Very helping and friendly to discuss deatils with, would certainly recommend.

February 19, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service from start to finish. I couldn't have asked for more help with my mortgage application. Our mortgage broker was with us every step of the way from finding us a good deal to completion. Highly recommended.

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

I have used David Merry three times now, over the past nine years, which I think is ample proof of my satisfaction with his work. He could not be more helpful in explaining my different options and the pros and cons of each one of them. As a self-employed person it's not a straight forward process, and he has lead me through it with a steady hand.

March 3, 2026
Unprompted review
Rated 5 out of 5 stars

Everything you need and more

David was so welcoming and approachable not pushy at all like my previous experience. I felt assured in what he was doing in his role and he organised and advised throughout the whole process including legal helping to chase where required. He was always available and very responsive. A great pleasure throughout until completion. Would highly recommend.

February 21, 2026
Unprompted review
Rated 5 out of 5 stars

6 stars

I couldn’t recommend David highly enough, he guided us through the purchase of our first property and supported us all the way to completion. He made the entire process as seamless as humanly possible, we are immensely grateful for the hard work he has put in for us. If I could rate him 6 stars I would!

February 20, 2026
Unprompted review
Rated 5 out of 5 stars

Remortgage

We have used David a few times for our remortgage and it has always been painless and easy. Always kept us informed at each process. Always gets the great deals on mortgages and life insurance. My wife and I would like to say a big thank you for first class service.

January 9, 2026
Unprompted review
Rated 5 out of 5 stars

David Merry is a genuis!!

I can’t recommend David Merry highly enough as a mortgage and insurance specialist. From our very first conversation, David was knowledgeable, approachable and incredibly patient, taking the time to explain every option clearly and without any pressure.
He guided me through the mortgage process with absolute professionalism, making what could have been a stressful experience feel smooth, organised and completely under control. David was always proactive, responsive and reassuring, keeping me informed at every stage and going above and beyond to make sure I secured the best possible outcome. He got me an amazing deal and I had to put genuinely 0 effort in!!

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

I cannot recommend David enough

I cannot recommend David enough. As a first time buyer and not knowing anything about the process of buying a property, David guided me through the process and made everything so simple and easy 10/10 !!!

December 12, 2025
Unprompted review
Rated 5 out of 5 stars

First Class Service - First Time Buyer

I first approached David for mortgage and first time buyer advice in 2019. Despite not being in a position to buy at the time, David still took the time to talk through my financial position and options available. I left with a much better understanding of the processes involved, and the steps I could take to improve my finances and mortgage options. I remained in contact with David over the following years as my financial positioned changed, and he continued to provide valuable knowledge and guidance.

In 2025 I finally found a suitable property, and the support I had received from David in previous years meant there was no hesitation to contact him to help secure a mortgage. As a first time buyer, and buying a new build property, it felt like there was a lot to do - but David took all the stress out of the process. From arranging the mortgage in principle, to talking through options for conveyancing and income protection, David took the time to talk through all the steps and options available, helping me navigate my home buying journey. David was happy to answer any questions I had and was always willing to talk through options in detail. He provided timely updates and regular communication throughout the process - and was quick to help provide solutions whenever challenges arose - nothing was ever too much trouble.

I have no hesitation in recommending David and will certainly be using him again when it's time to remortgage.

November 28, 2025
Unprompted review
Rated 5 out of 5 stars

remortgage

Both my husband and I had a really good experience working with David on our remortgage. David is extremely efficient. His communication is fantastic and he kept in contact and provided us with updates regularly during the whole re-mortgage process.
We were most definitely in safe hands with David who ensured we received the best possible product for our re-mortgage. We feel very lucky to have been recommended David and we look forward to working with him again.

December 1, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look