Financial Resolutions Mortgage Brokers Limited Reviews 110

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and proactive approach, making complex processes feel much easier and less stressful. Many highlight the outstanding customer service, noting the team's ability to answer questions clearly and promptly, often anticipating needs before they are even expressed. Reviewers frequently commend the efficient and reliable service, emphasizing quick response times and a smooth overall experience. People appreciate the personalized guidance and support received, particularly during significant financial decisions, which instills confidence and peace of mind.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their helpfulness, knowledge, and... See more

Service

Customers had positive experiences with service, consistently praising the professionalism and efficiency.... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness and responsiveness of... See more

Response time

Reviewers highlight positive aspects of response time. Customers consistently praise the quick and proactive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We couldn’t be happier with the service provided by our broker, David. From the very beginning, he guided us through every step of buying our home with professionalism and patience. Without him, we h... See more

Rated 5 out of 5 stars

David helped us through the entire process as first time buyers and has handled our mortgage renewals over several years since. We wouldn't use anyone else. He's incredibly proactive - answering impor... See more

Rated 5 out of 5 stars

David made buying our first home an incredibly easy process. He took on a lot of the burden and explained every step of the process to us in simple terms, making the whole thing very streamlined. On t... See more

Rated 5 out of 5 stars

David is an absolute pleasure to deal with! He is extremely knowledgeable and nothing is too much trouble. We were kept up to date throughout. We cannot recommend David enough and will be using his... See more


Company details

  1. Mortgage Broker

Written by the company

Mortgage and Insurance Advisers in Hertfordshire and Kent | Financial Resolutions | Financial Advice in Hertfordshire and Kent| Insurance | Mortgage


Contact info

4.9

Excellent

TrustScore 5 out of 5

110 reviews

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Rated 5 out of 5 stars

I've been using this company's mortgage…

I've been using this company's mortgage service for some years, mostly dealing with the same individual. I have always found him, and the company as a whole, very efficient, friendly, helpful and informative. Any queries are promptly addressed and, at the material times, contact is regular.
Excellent service.

April 2, 2025
Unprompted review
Rated 5 out of 5 stars

Best experience

I was recommended David by my step Dad, we booked the initial appointment. From start to finish David was absolutely fantastic and he helped guide me through everything and through the different stages of the legal process which was invaluable to me. Highly recommended.

February 25, 2025
Unprompted review
Rated 5 out of 5 stars

Perfect from start to finish

David guided us from start to finish. He was very approachable and constantly on the ball about what was happening and what needed to be done. David held my hand throughout the process as a first time buyer, and it was very assuring to have someone who knows so much about his work. I felt truly supported and am extremely happy with my new home.

March 14, 2025
Unprompted review
Rated 5 out of 5 stars

Perfect from start to finish

I have been using Financial Resolutions for so many years now for mortgages and insurances.
David is literally supporting you from start to finish and is always happy to answer any questions you may have however small they may be. If something isn’t right, David will never tell you to take it- that for me is what sets him apart from many of the others as he genuinely takes pride in his services!
Looking forward to working with him again in the future on other projects.

March 14, 2025
Unprompted review
Rated 5 out of 5 stars

Mortgage advice

David advised us on our mortgage and insurance policies, and was incredible throughout the process. He is extremely professional and very responsive. We could not recommend David any more highly. Thank you for all of your help and support!

March 14, 2025
Unprompted review
Rated 5 out of 5 stars

First Time Mortgage

My partner noticed the Financial Resolutions Company in the local Romney Marsh magazine. We gave David a call, and arranged a meeting to discuss a first time mortgage with my daughter. David was welcoming, friendly, professional and gave us great confidence to proceed. Not only did he find a fantastic mortgage product, he was also helpful with the legal procedure and throughout the process was always on hand to advise. We can't praise his services enough and would definitely give the whole process Five Stars Plus!
Thank you for your fantastic help and support throughout the whole process.

February 11, 2025
Unprompted review
Rated 5 out of 5 stars

worth his weight in gold

We have used David twice now, once for a remortgage and once for a house move where he also supported around Life insurance options. David is so helpful and always ready to answer any questions we might have. He is always honest about our options and has been great at finding us the best mortgage deals without ever making us feel pressured to go down any particular route.
For our recent move, he went above and beyond to help keep communication smooth and make sure everything happened when it needed to.
We will definitely be contacting him again when our mortgage is up for renewal!

November 6, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing experience with David

David was excellent throughout the whole process - he was super fast at responding and proactive throughout, anything we needed from him was done promptly without any delays or chasing. We are first time buyers and he took the time to talk us through the process (both ahead of the process and throughout), making sure we were clear and was very patient with us. We would definitely recommend David, he went above and beyond for us.

January 7, 2025
Unprompted review
Rated 5 out of 5 stars

Mortgage advice

Financial Resolutions has been outstanding in guiding us through the mortgage process. David’s support over many months has been invaluable: his positive attitude and deep understanding of the market gave us confidence at every step. His keen awareness of changing conditions ensured we secured the best deal possible. David's practical, hands-on approach made the process smooth and stress-free. We couldn’t have asked for better service. Highly recommend Financial Resolutions for anyone seeking expert mortgage advice and genuine support.

December 13, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent services

I have been using David for almost 10 years now and he has always been consistent, very organised, sends timely reminders when my mortgage needs to be reviewed and makes the whole process smoother and stress free! I would definitely recommend his services. Always a pleasure to deal with.

October 29, 2024
Unprompted review
Rated 5 out of 5 stars

100% recommend

David has advised me on my mortgage for many years. He is professional and trustworthy- I always feel he has my best interests at heart.
He is patient and takes time to discuss all the options available and checks back to make sure I am happy before going ahead with anything.

October 3, 2024
Unprompted review
Rated 5 out of 5 stars

I have used David for 10+ years

I have used David for 10+ years, he was referred to me by a friend and it was one of the best recommendations.
His knowledge, honesty, professionalism and kindness set him apart from others. David genuinely wants to help and looks after his customers. He checks in, takes an interest and is always happy to answer any question I throw at him - that may or may not be in his field of expertise! He’s always gone above and beyond to help me and I have and will continue to recommend David to anyone in need of mortgage advice!

September 16, 2024
Unprompted review
Rated 5 out of 5 stars

Knowledgeable, reliable and friendly financial advisor

David was very knowledgeable about what options would be available to me and spent time researching to find a deal that worked for my specific and slightly complex situation. He was quick to respond and always incredibly helpful with any questions I had, as well as proactive with securing me a better rate for my mortgage, and ensuring all the other things I needed in place were sorted for the process. I would highly recommend his services!

August 2, 2024
Unprompted review
Rated 5 out of 5 stars

100% recommend

David has been fantastic throughout every step of our house purchase. He responded so quickly to all our questions and went above and beyond what we expected from his service, whether that be looking at our home buyers' survey, checking in with our solicitors and helping us secure insurance.
We will definitely be coming back to him when our mortgage is up for renewal and couldn't recommend him more highly.

July 12, 2024
Unprompted review
Rated 5 out of 5 stars

Really Helpful

Dave has been excellent from start to finish in the purchase of our new home, always on hand to answer any questions, and he helped make the process seamless.

July 8, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

This is the first time I have used David Merry’s services and I will definitely be using him again when my mortgage deal runs out.
At every step of the process he has been professional, approachable, proactive and helpful.
All of my questions were dealt with in a timely manner, nothing was too much trouble.
I am very grateful for his help in finding me the best deal to suite my needs and will be recommending him to friends and family.

July 3, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend

My experience with David Merry has been outstanding. From our first interaction, he demonstrated exceptional knowledge and professionalism. His approachable nature made every step of the process seamless and stress-free.

David provided tailored financial advice that perfectly aligned with my goals. His expertise helped me make informed decisions with confidence.

Moreover, David's commitment to transparency was evident in his clear and competitive pricing, with no hidden fees.

In summary, if you’re looking for a reliable, knowledgeable, and personable broker, I highly recommend David Merry.

June 27, 2024
Unprompted review

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