Egertons Recovery  Reviews 188

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's helpfulness, professionalism, and positive attitude. Many people appreciate the efficient delivery service and the quick response times, making stressful situations much easier to handle. However, some people were dissatisfied with the contact process, mentioning issues with communication regarding vehicle recovery and delays in getting updates. A few other people also felt that the service was poor, citing instances of long waiting times and unequipped recovery vehicles.

What people talk about most

Service

Users describe positive interactions with service. Many customers praise the quick response times, with some... See more

Staff

Consumers consistently report positive experiences with staff. Many reviewers praise the staff for being... See more

Delivery service

Reviewers highlight positive aspects of delivery service. Customers consistently praise the quick arrival... See more

Response time

People report positive experiences with response times. Many customers praise the quick response, with some... See more

Customer communications

Clients share ambiguous opinions on contact. Many reviewers praise the efficient, helpful, and friendly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After breaking down on M6 motoway a few weeks ago . Edgertons came to my rescue . Thanking their excellent recovery staff and office staff alike . They were prompt and knowledgeable . They recovered... See more

Company replied

Rated 5 out of 5 stars

I was fortunate to have my car rescued by Jordan from Egerton’s Recovery via Green Flag today. Jordan was exceptional. No doubt I was having a bad day, but Jordan made it a whole lot better and got... See more

Company replied

Rated 5 out of 5 stars

Having had text from Green Flag to let me know time technician would attend I had phone call from Everton’s as their man could be here sooner. Just as well because info they had rec’d was incorrect. C... See more

Company replied

Rated 5 out of 5 stars

Absolutely fantastic service. Prompt and speedy, polite and professional. Couldn't have been more made up with the service from these guys. After being stranded on the m56 I had constant welfare check... See more

Company replied


Company details

Written by the company

Our 24/7 Nationwide Repair and Recovery operation is dedicated to providing prompt, reliable services to individuals and businesses across the country. Whether it's emergency repairs or vehicle recovery our highly trained team is always ready to respond to your needs, ensuring minimal downtime and maximum efficiency. We pride ourselves on our commitment to customer satisfaction and service delivery. Trust us to be your go-to resource for all your repair and recovery needs, anytime, anywhere.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

188 reviews

5-star
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1-star

Replied to 75% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Quick call out

Quick call out, technician explained well

November 10, 2024
Unprompted review
Egertons Recovery  logo

Reply from Egertons Recovery

Hello Maryam thanks for your feedback.

Rated 5 out of 5 stars

Had a flat tyre they was there within…

Had a flat tyre they was there within 20 minutes to take me home. The guy was really nice and friendly and helpful would highly recommend this company and cheap too.very satisfied with the service they gave.

November 10, 2024
Unprompted review
Egertons Recovery  logo

Reply from Egertons Recovery

Hi Christopher,

Thanks for taking time to leave your feedback, we are happy to hear you were satisfied with the service. Thankyou.

Rated 5 out of 5 stars

Battery failure in Oxford

Battery failure in Oxford so requested help via green flag. Egretons were out in 30 mins and the technician was really friendly and helpful and had is going in 5 mins and gave good advice on next steps for premanent fix.

November 10, 2024
Unprompted review
Egertons Recovery  logo

Reply from Egertons Recovery

Hi

Thanks for leaving us a great review!

Rated 5 out of 5 stars

Very good service

Very good service - came out quickly on a Saturday to restart my car's battery. Very friendly and helpful and got me back on the road asap!

November 9, 2024
Unprompted review
Egertons Recovery  logo

Reply from Egertons Recovery

Thanks for providing us with this positive feedback!

Rated 5 out of 5 stars

Flat battery...

I had left my lights on.. therefore drained the battery. Miles from home, so couldn't call anyone to come and jump start me. Used the Green flag app and within minutes there was an update giving me the name of the company coming out and the estimated time. Next was a phone call from Egertons recovery, giving me an estimated time of arrival. I did feel embarrassed telling them I'd left my lights on...the person on the other end of the phone immediately made me feel at ease, said hopefully we'll give you a jump start and you'll be on
your way. Within 30 minutes the recovery man arrived, my knight in shining armour who within minutes had jump started the car and I was on my way home. Couldn't fault the whole process Egertons were brilliant.

November 9, 2024
Unprompted review
Egertons Recovery  logo

Reply from Egertons Recovery

Hello!

We are glad to hear you we were able to get your vehicle back up and running quickly. We're always here to help regardless of the circumstances. Thankyou.

Rated 4 out of 5 stars

Brilliant service

Brilliant service. There within thee hour reliable.

November 8, 2024
Unprompted review
Egertons Recovery  logo

Reply from Egertons Recovery

Great to hear ! thankyou!

Rated 5 out of 5 stars

Genuinely friendly and helpful

Egerton’s Recovery were the chosen 3rd party recovery company for Green Flag. They were fantastic, I received text messages confirming the pick up time, and a personal phone call to let me know the pick up was in the way. I had to change the destination garage after making the booking and they were completely happy to accommodate this. Genuinely friendly and helpful. Many thanks.

October 29, 2024
Unprompted review
Egertons Recovery  logo

Reply from Egertons Recovery

hello, we're very pleased to hear you had a good experience. Thankyou for taking time to leave us a review.

Rated 5 out of 5 stars

Beyond the call of duty service!

Egertons Rhimney

My vehicle is a write off and I called to collect the contents but the vehicle was inaccessible due to a problem beyond anyone's control.

I am disabled and in my vehicle was an important box with emergency medical gear in it.

On hearing this, two of the Edgertons team set too to move the vehicle by hand.

15 minutes of extraordinary effort and they emerged with the bright red box.

It would have been so easy to do nothing

Thanks Guys.

October 22, 2024
Unprompted review
Egertons Recovery  logo

Reply from Egertons Recovery

Hi Robin,

This was a breath of fresh air to read, thank you for sharing this review, we will pass it on to our colleague's at the depot.

We are glad you were able to access your contents despite the damage.

Thankyou!

Rated 5 out of 5 stars

The guy on the breakdown truck was very…

The guy on the breakdown truck was very friendly and quickly got me to Halfords to have a new wheel fitted.

October 19, 2024
Unprompted review
Egertons Recovery  logo

Reply from Egertons Recovery

Hello, thankyou for the review, we are happy to hear you got your tyre sorted quickly and back on the road.

Rated 5 out of 5 stars

Friendly, helpful and efficient

I was helped by a really friendly guy who got me on my way, told me what I needed to do from that point on and who sorted my problem as best he could, quickly.

October 14, 2024
Unprompted review
Egertons Recovery  logo

Reply from Egertons Recovery

Hi! Great to hear we were able to assist. Thanks for the feedback.

Rated 4 out of 5 stars

Carl was excellent 😊

Carl was really friendly and efficient recovering my car that was stranded on the motorway at night. The only reason it is 4 not 5 stars is it would have been even better if the wait time was less.

October 15, 2024
Unprompted review
Egertons Recovery  logo

Reply from Egertons Recovery

Hi Amy,

Firstly we apologise that you had to wait a little longer than expected, especially with being on the motorway. We appreciate your honest feedback and can use this to improve our services. Thankyou for taking time to leave us a review.

Rated 5 out of 5 stars

The man who recovered my car was so…

The man who recovered my car was so lovely. Recovered my car swiftly and took it to where it was needed. Would 100% use again (if needed)

October 15, 2024
Unprompted review
Egertons Recovery  logo

Reply from Egertons Recovery

Hi Chloe, thankyou for your comments we are pleased we were able to get your vehicle moved quickly and left you happy with the service.

Rated 5 out of 5 stars

Really quick

Really quick, very helpful. Highly recommend. Thanks so much.

October 14, 2024
Unprompted review
Egertons Recovery  logo

Reply from Egertons Recovery

Hi Amanda,

Thankyou for such positive feedback!

Rated 5 out of 5 stars

I was stuck down a farm track with a…

I was stuck down a farm track with a flat battery and in a rush to pick my girlfriend up from Manchester airport. The technician came out very quickly, he sorted the battery and had me on my way in no time. Thank you 👍

October 13, 2024
Unprompted review
Egertons Recovery  logo

Reply from Egertons Recovery

Hi Damon,

Thanks for the review we are glad we were able to assist you and get your vehicle back on the road quickly so you could continue with your plans with minor delays.

Thanks!

Rated 5 out of 5 stars

We were attended to by a lovely man who…

We were attended to by a lovely man who did his very best to make sure we and the car were safe and sound he dropped us off at home took the time to put the car were we wanted it, no rushing or hurry nothing was too much trouble, would recommend this company every time

October 13, 2024
Unprompted review
Egertons Recovery  logo

Reply from Egertons Recovery

Hi Keith,

Thankyou for taking time to leave such a positive review. Great to hear our driver was helpful and made sure your safety was a priority.

Thankyou.

Rated 5 out of 5 stars

Excellent service

Excellent service , the service was fast and very professional . Both the staff I spoke to were very friendly and got us home in no time

October 13, 2024
Unprompted review
Egertons Recovery  logo

Reply from Egertons Recovery

Thanks for your review, Darren. We appreciate the feedback.

Rated 5 out of 5 stars

Big thanks to Adam

Great service from Egertons. Great communication throughout. Adam recovery driver was so helpful, professional and efficient. Brilliant service all round. Big thanks 😊

October 12, 2024
Unprompted review
Egertons Recovery  logo

Reply from Egertons Recovery

Hi Bernadette,

Very pleased to hear about the service you received, and the comments relating to the driver. Thankyou!

Rated 5 out of 5 stars

Brillant service provided by Kelvin

Brillant service provided by Kelvin, when my car wouldn’t start. Would definitely recommend.

September 12, 2024
Unprompted review
Egertons Recovery  logo

Reply from Egertons Recovery

Hi Kelvin, we will pass on your comments to the driver, Thankyou for the feedback.

Rated 5 out of 5 stars

Came within the time quoted

Came within the time quoted! Fantastic service from a really friendly helpful person. Even took me to a cash machine! Perfect service - thank you!

August 16, 2024
Unprompted review
Egertons Recovery  logo

Reply from Egertons Recovery

Hi Valerie, we appreciate your comments and glad to hear our service met your expectations.

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