Ekoflow Ltd Reviews 647

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 196 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's professionalism, helpfulness, and extensive knowledge. Many people appreciate the quick response times and efficient handling of their inquiries and issues, often noting that problems are resolved promptly. Reviewers frequently commend the positive interactions with the staff, from initial contact to the engineers on site, describing them as polite, friendly, and effective. The company's communication is also highly regarded, with customers feeling well-informed throughout the process.

What people talk about most

Service

Clients share positive opinions on service, consistently praising its efficiency, reliability, and... See more

Staff

People report positive experiences with staff, consistently praising their professionalism, knowledge, and... See more

Response time

Customers had positive experiences with response times. Reviewers consistently praise the quick and efficient... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the excellent... See more

Customer communications

Reviewers mention positive feedback about contact. Customers appreciate the responsive and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fabulous Service, made the call, the engineer was on site in two hours. Diagnosed the problem and went and got the parts there and then. Returned and fixed the problem, all working again in a matte... See more

Company replied

Rated 5 out of 5 stars

We have used Ecoflow for some years. They have serviced and replaced a very old macerating pump efficiently and effectively. The new pump has just been checked and a verbal report on its functionality... See more

Company replied

Rated 5 out of 5 stars

Ryan and his team were very professional from the start. They planned and executed the work expertly, on time and on budget. The inevitable obstacles were overcome in a thoughtful and cost-effective w... See more

Company replied

Rated 5 out of 5 stars

Ekoflow fitted my domestic pump two years ago. It recently began to operate intermittently. A visit was booked within 48hours, and Nathan came to fix the fault and gave the pump a total service. It's... See more

Company replied


Company details

  1. Sewage Treatment Plant

Written by the company

At Ekoflow LTD we offer full wastewater treatment from installation, servicing and repairs of sewage treatment plants using genuine parts and spares for leading brands such as Klargester, Tricel, Titan, WPL and Balmoral. Based in Gloucestershire and operating throughout the south-west and surrounding areas, we are able to look after our client's entire range of sewage treatment plants, septic tanks, pumping stations, rainwater harvesters and associated equipment. We offer fault-finding, maintenance, breakdown and repairs of all waste water and clean water systems. The treatment plant and pump station services we offer at Ekoflow are tailor-made to suit your individual requirements. We can also advise on suitable septic tanks and sewage treatment plants for your property. Rest assured that your water treatment is in safe hands. Contact our team for expert advice and recommendations on 01452 247480 or info@ekoflow.co.uk.

Our Affordable Service Packages

From only £15 a month!

From only £15 a month!
Sign up to one of our service packages, to spread the cost of your service and guarantee to lock in this years service rate for 2 years! With 3 levels of packages, each with different levels of cover, something to suit all!* If this is of interest to you, get in touch with our office team today on 01452 247480 or reach out to info@ekoflow.co.uk. *terms and conditions apply.

Contact info

4.9

Excellent

TrustScore 5 out of 5

647 reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Came recommended didn’t disappoint.

Ekoflow came recommended to me by a colleague who said “they are the only septic tank guys I trust”.
I’m pleased to say, after having several tank empties and a whole new sewage treatment system from them, that they have not disappointed at all.
Arranging emptying was very easy with a very quick turn around and competitively priced.
Likewise, the quote for the new system was very competitive versus others I had received and every single person in have had the pleasure of interacting with at ekoflow, from the office to the field, have been great. The install team were really great guys who told me what they were doing at all stages and went above and beyond on a number of instances.
I’m almost sad that, now I have a new system, I won’t have to deal with them as much anymore!

December 12, 2025
Ekoflow Ltd logo

Reply from Ekoflow Ltd

Hi Oliver,

Thank you so much for taking the time to leave such a detailed and positive review. We are extremely pleased to hear we have lived up to the recommendation!

Its rewarding to know that you have been happy with the emptying of the previous system, the installation of your new sewage treatment plant from start to finish, and our competitive pricing.

We are also delighted to hear that the installation team and office staff have been informative throughout the whole process - we will be sure to pass this positive feedback onto them.

We appreciate your custom and we look forward working with you for the future maintenance of your system!

Rated 5 out of 5 stars

Prompt response

Prompt response. Clearly specialists in this area. Good advice. Problem solved quickly and efficiently. Friendly, helpful staff.

December 11, 2025
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Reply from Ekoflow Ltd

Hi Brenda,

Thank you so much!

We are delighted to hear that your experience was positive and efficient, and that the problem was solved!

Rated 4 out of 5 stars

Had an Aeration Throttle Valve fitted…

Had an Aeration Throttle Valve fitted as suggested. We will see in time whether it will block up as one had been once before.

December 11, 2025
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Reply from Ekoflow Ltd

Thank you so much for taking the time to leave this positive review, we really appreciate it!

Rated 5 out of 5 stars

A reliable and well-organised company

Ekoflow recently installed a treatment plant for me, and I couldn’t be happier with the experience. They were extremely professional, easy to deal with, and communicated clearly throughout the whole process. The team worked efficiently, kept everything tidy, and the finished installation was neat and high quality.

I’m very impressed with both their workmanship and their customer service. Highly recommend Ekoflow to anyone looking for a reliable and well-organised company.

December 4, 2025
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Reply from Ekoflow Ltd

Hi Julia,

Thank you very much for taking the time to leave such a positive review.

We are delighted to hear that you are happy with the installation of your new sewage treatment plant and the service provided by our team from start to finish.

I will ensure your kind words are passed onto the team.

We look forward to working with you for the future maintenance of your system!

Rated 5 out of 5 stars

New Home with treatment plant

Recently moved into a property with a water treatment plant. After a few months we were getting a smell. We had little knowledge of how the system works and the dues and don’ts. We booked an engineer to come out. He went through with me step-by-step how the system works and all the things that we should and should not be using. This is to keep the system working properly. They also emptied and cleaned out the system. It’s not too expensive to have a service, empty and clean. The engineer managed to book us last minute to get the tank emptied. As he wanted to make sure everything was perfect for us going forward.
All in all excellent service thank you.

November 27, 2025
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Reply from Ekoflow Ltd

Hi Kieran, we really appreciate this detailed positive review.

Its delightful to hear that Tom, the attending engineer, went above and beyond by explaining to yourself how the system works and the do's and don'ts to keep the system maintained - I will pass this positive feedback onto him!

It's also, great to hear that we were able to empty and washdown the system last minute for you to ensure the system was fully functioning and that you were happy with our pricing for the above.

We look forward to working with you for the future maintenance of your system.

Rated 5 out of 5 stars

Excellent installation team

Excellent installation team. Always on time and completed as advised. Great back office advice and support too

November 26, 2025
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Reply from Ekoflow Ltd

Hi Tim,

We are delighted to hear that the installation team exceeded expectations and that the installation of your new system went smoothly.

We will be sure to pass this positive feedback onto the team, including the office staff!

Thank you!

Rated 5 out of 5 stars

Emergency call out dealt with quickly…

Emergency call out dealt with quickly and professionally. Total stars.

November 20, 2025
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Reply from Ekoflow Ltd

Thank you for taking the time to leave this positive review!

We are glad to hear that the emergency callout was resolved quickly and professionally.

We look forward to working with you in the future!

Rated 5 out of 5 stars

Engineer Elijah was a very friendly guy.

Engineer Elijah was very prompt , very polite and explained what he would be doing during his visit. He was a pleasure to talk to and a credit to Ekoflow.

November 17, 2025
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Reply from Ekoflow Ltd

Graham, thank you so much for this positive review!

I will ensure this feedback is passed onto Elijah and we look forward to servicing your system next year.

Rated 5 out of 5 stars

Extremely efficient

Extremely efficient. No mess. Friendly. Service swift. Would definitely recommend.

November 13, 2025
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Reply from Ekoflow Ltd

Hey Linda, thank you for this positive review!

Rated 5 out of 5 stars

Very efficient service from start to…

Very efficient service from start to finish - cannot recommend highly enough.

November 7, 2025
Ekoflow Ltd logo

Reply from Ekoflow Ltd

Hi Jonathan, thank you for this positive review. We are so glad you found the service efficient! Thank you for the recommendation!

Rated 5 out of 5 stars

Annual plan. Empty & Service.

Sewage Treatment Plant emptied and serviced for its first annual service. Ekoflow contacted us to arrange this. It was emptied first then serviced. The engineers were faultless and a report followed the same day.
Thank you.

October 21, 2025
Ekoflow Ltd logo

Reply from Ekoflow Ltd

Hi Kate,

Thank you for taking the time to leave this positive review!

We are delighted to hear that you were happy with the system's first service and report.

We look forward to working with you for the future maintenance of your system.

Rated 4 out of 5 stars

Will use again

Excellent response. Good price. Pleasant & professional operator. Not entirely cleaned so we had to use our prodder & hose to finish it. However we will certainly use them again.

October 17, 2025
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Reply from Ekoflow Ltd

Hi Jennifer, thank you for your time in leaving this review. Thankyou for the feedback, we will ensure this is taken on board! See you next time!

Rated 5 out of 5 stars

All round exellent.

All round exellent.
No issues. Pleasant contractors. Kept me informed

Left site ater completing job in better condition than when they arrived

October 16, 2025
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Reply from Ekoflow Ltd

Thank you for your review Ian, it is highly appreciated!

Rated 5 out of 5 stars

Good efficient service

Good efficient service. The crew were considerate and helpful, kept me informed and even removed a rotting wooden cover, something which was beyond their remit.

October 10, 2025
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Reply from Ekoflow Ltd

Hi Mary, thank you for your time in leaving this review. We really appreciate it and are glad to hear the team went above and beyond!

Rated 5 out of 5 stars

Mr & Mrs R Hart

Excellent professional knowledge and service.
Speedy, efficient and helpful responses to email enquiries

October 10, 2025
Ekoflow Ltd logo

Reply from Ekoflow Ltd

Hi Mr & Mrs Hart, thank you for your review, it is highly appreciated!

Rated 5 out of 5 stars

Pumping stations and pumps

I have recently used ekoflow ltd for a instillation of a sewer plant this company are one of the best companies I have ever dealt with prompt response and very knowledgeable I would highly recommend
Regards
Shaun may

October 6, 2025
Unprompted review
Ekoflow Ltd logo

Reply from Ekoflow Ltd

Hi Shaun, thank you so much for your review, we really do appreciate it! Thank you for your recommendation!

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